Caffè Nero in Leeds

Great customer service. I have spilled my drinks accidentally but the staff respond and helped me out immediately. Shout out to that one staff who helped me.

The store is quite spacious, with three floors, making it a great place to study. The staff are very kind, and thank you for writing my name on the cup lid🥹🥹🥹

On three floors - lovely coffee and cakes

Thank you Mathio you are a great

Popped in 10 min ago to get my coconut iced latte fix, served by lovely Kiran (young man in glasses). Friendly, professional and with smile on his face. Please say thank you to him. Made my day.

Great staff at this branch. Very attentive. It's on 3 floors, with the top floor being the largest. As always, great coffee. I much prefer the coffee at Nero than any of the other large chains.

The most delicious coffee in terms of roasting and concentration The desserts are varied and delicious There are different sandwiches to suit all tastes The juice is fresh and delicious The most important thing is that it is clean

Staff are usually friendly & helpful, if overworked. The ground & first floor areas feel cramped, tired & noisy.

Best coffee Nero in the word .. passes all my exams here .. staff are always nice and considerate

With a heavy heart and sullied spirits, I pen this missive to thee. On a recent morn, I sought solace within thy hallowed establishment, yearning for the sweet embrace of a morning brew. Alas, what greeted mine lips was not the ambrosial nectar I so desired, but a chalice fouled by an odor most foul, akin to the stench of musty decay, that doth issue forth from a vessel left to languish in damp neglect. Such an offense to the senses doth mar the otherwise delightful repose thy cafe oft provides. Though mine experience was thusly tainted, I harbor no ill will, for I trust in thy diligence to rectify this grievous oversight. Pray, let this humble entreaty move thee to ensure thy vessels are tended with utmost care, that no other soul should suffer such an affront. I remain, with hope and goodwill

Stopped for a coffee with my husband yesterday after a show at the city varieties and just wanted to say what a thoroughly lovely fella the manager David is. It was quite quiet while we were there so we ended up having a great chinwag with him. He's a credit to Caffè Nero! (The manchester tash man and his wife😉😂👨🏻) xx

Great place. All staff are wonderful especially LuLu.

was served by Luna, she was absolutely amazing. she was faced with a long queue but got through it like a champ, just the absolute sweetest!! Oh and please try the honey oat latte 10/10

The staff here are truly lovely and attentive. Unfortunately, there was trouble with an individual coming in and causing a disturbance however this was handled well. The staff were unbelievably kind and made gorgeous drinks. Really wonderful people and a great place to come and work with friends :)

Friendly staff and well made coffee. Furniture is a bit tatty, with rips in the chairs. Does need some tlc

Louisan was so, so lovely. She made a lovely caramel latte, gave me a cafe Nero points card and just had a positive, friendly energy about her :) made my experience really nice and it was refreshing to see!

The standards of service in some branches of Cafe Nero are very poor. I ordered a coffee with caramel and they forgot the caramel. They only gave me one spoon for two coffee's despite asking for two!! When I asked for a tray, they told me they didn't have any at the moment.

Kind service but very slow signal. Not recommend for work.

I always go here for coffee and meet up with friends

Dear Nero, I am writing to formally express my severe dissatisfaction with the service I received at your establishment. I encountered a situation where your staff, specifically one Caucasian male and one Indian female, displayed a concerning lack of understanding and professionalism. Their attitude was not only unhelpful but also came across as arrogant and possibly discriminatory. I requested a large frappe latte, an item clearly listed on your menu, only to be incorrectly informed that such a size does not exist. This response was not only inaccurate but also dismissive. Furthermore, the male staff member made inappropriate comments about my accent and command of the English language, which I found deeply offensive and disrespectful. This incident has compelled me to report the matter to the authorities as a potential hate crime. It is imperative that such behavior is addressed immediately to prevent future occurrences of similar or worse incidents. Your attention to this matter and assurance of corrective action would be appreciated. Kind regards, Mos

All of the staff here are super lovely, my gift card wouldn't scan and the lady let me have the drink for free which made my day. The staff are super attentive and can't do enough for you, really cute atmosphere I often sit in here and do work. The only thing I would say is that the toilets are often unclean, but to be expected as they are public toilets.

Small and cosy. Can be very busy. Amazing staff

Called in here to dodge the rain had a white hot chocolate which was just amazing and a latte couped with some millionaires shortbread and a buttered croissant

Popped in for a Coffee Meeting and although it's quite a small facility it's very cosy and the Coffee was well done. Bonus mention is that there are power sockets for your devices by several of the seats.

Lulu was an absolute angel and made the quick coffee and cake stop a real pleasure. Give her a payrise, she's a ray of sunshine

Customer service was not great! Staff were just chatting away and on their phones for a while whilst there was a queue of people waiting to be served! No apologies or anything when they eventually got round to serving people. We were then told they were closing early once already seated with half hour notice (closing at 17 as opposed to 19:30 on the website) - no reason as to why there was an early close (it would be understandable if it was an unforeseen circumstance), this would have been fine also if we were told earlier as I think most people sit down in cafes for a bit longer than half hour?!

OK so a difficult one review as one member of staff a a short chap with no hair was extremely rude on more than one occasion. He first stood on his phone while we were waiting to be served then rudly told the other member of staff a nice tall guy with a black head scarf to get our order as he clearly couldn't be bothered. My son accidentally spilt a drink Upstairs and asked the rude guy for assistance, he came upstairs with some tissue and remarkably stood and watched as an elderly lady helped us clean the mess. I then went back to order something else and the rude guy left me standing at the till and served everyone behind me in the queue. The nice guy left what he was doing and came to serve me. I honestly feel bad for the nice guy having to work with such a rude arrogant person. I won't return here in a hurry. Someone give the nice guy a pay rise 😏

I usually quite enjoy coming to this specific store as I love atmosphere when sat on the balcony overlooking the street. Another view from the balcony is, unfortunately, the kitchen area. Once I purchased my coffee and headed upstairs, I noticed that all empty tables still had empty mugs and trays on them, and had not been cleared despite seeing all 4 members of the staff stood around at the till on entry. Thus I had to move this downstairs and ask another patron to watch my coffee while I gave it to the staff, where they asked me to prop the tray on top of the bin. 40 mins go by and the trays on the other tables were cleared only after the staff made time to count their tips behind the till. It is disappointing as I truly do enjoy the atmosphere that this specific store provides. I hope to see this improved in the near future.

Probably the worst customer service I have received in a long time. When I asked if i could have the froyo frappe the lady serving us replied in a very monotone, slow tone "I don't know" then proceeded to turn and look at the board showing the drink selection and made it sloppily with no care on presentation or cleanliness as it was poorly made. My sister ordered a pistachio iced latte and was met with the question of having rich or smooth coffee however, the lady serving didn't even turn around or obtain eye contact and once again in the same slow, monotone voice mumbled the question. We had to ask her to repeat it 3 times before understanding which she rolled eyes making us feel like a nuccence for simply ordering coffee. Terrible service for under average drinks, we will not be returning.

Super. Slow. Service. I've never been served here quickly. The staff are never friendly. They always cust amongst themselves and make you wait. It took 5mins for the drink to be made today. I was the only person waiting.

Worst customer service ever. I took cups off two tables outside to the counter, so we had somewhere to sit. This is since they weren't clearing tables thrmselves. The male batista took the cups and then wandered off without asking what we wanted. Three other female baristas stood talking amongst themselves for several minutes whilst we stood waiting to be served. The young woman who eventually served us got the order wrong. She made a small coffee when all three coffees we ordered were large. She made extra milk and poured this into a bigger but dirty cup. We had to ask for a tray because she never offered. We also had to ask for spoons. We then ordered two cakes, and she never provided a fork. My partner asked for this, and she only gave 1 fork for 2 cakes, so she had to ask again for another fork. No smiles, no pleasantries, no thank you. It's quite something to feel like an inconvenience when patronising a business. I recommend going elsewhere.

Barista was on her phone, when she had finished really had an attitude that she could be bothered! Very poor customer service and even coffee wasn’t good which I did take back, very disappointing

Serves lovely Earl Grey tea. Thank you!

Too slow two trainees on a saturday, tables not cleared

Wednesday 21st June 2023 We used this coffee house in Leeds good value money pleasent drinking areas on 2 floors helpfull friendly staff good valued Vanilla lattee and a nice outside drinking area I would use place again I gave no stars for food because I dis.d not ingest anything here today

Just another generic Caffe Nero. Coffee that does the trick, but nothing to write home about.

I went here first time today and walked back out the rude woman with the glasses hair tied back I thought she asked what I wanted to order no she said I thought you were waiting for toilet in a rude manner I said I am waiting in queue and her reply was your in wrong queue if you spoke nice and not with a angry face I would of stayed but don't forget the customer's back are to me so how I am supposed to know you are the most horrible person I have ever met.

The small Costa at the back of River island in Trinity Centre has gone!!!! Shock horror-i liked it because it was small and quiet-we traipsed up to this Costa on Headrow-its ok-what can you say its a generic coffee Shop-ive noticed never enough staff on so big que-always a rush on Panninis so long wait!!!!!!! Haha

Can be waiting in line a little while

Love relaxing while the classical music plays until 10am.

Didn't have food nice place to chill out

Always recommend the luxury caramel latte as a treat!

Don’t bother wasting your money on a luxury hot chocolate wasnt anything special. Didn’t taste luxury at all. Waste of money. Definitely won’t bother ordering again. Cute shop though

Think it's time to give up on Caffè Nero unfortunately. It's a shame because I prefer the taste of Nero's coffee (decaff) compared to Starbucks etc but every single time I go in lately (most branches in Leeds actually) it's trainees where you have to drip feed your order to them because they don't understand what you're asking for and if it's not trainees it's still clearly someone fresh out-of training because just little things like being given say for example a latte cup for an Americano and then when you ask for the actual cup it's meant to come in you're looked at like it's you with the problem. In a cost of living crisis where a coffee can cost anywhere up to £5 you want it right. I notice a lot of new staff lately so do Caffè Nero not treat the staff well because the high turn over shows. Also there's some very rude staff. A girl in the Boar Lane branch and a girl on Headrow. You can tell they just don't want to be there but it's not good because quality in food and drinks I'd say Nero beats the likes of Costa and Starbucks but the lack of customer service and knowledge on how to make their own drinks massively lets them down which is a shame.

Nice customer service and a welcome stress free break

Nice place for a coffee break, good service, table needed a good clean. But other than that all good.

Came here for a quick coffee to kill time, the batista whom attempted to serve me was rude and condescending from the get go. I asked him firmly but politely to check his tone and he just ramped it up further. Absolutely disgusting behaviour on his part. I'll stick with Starbucks from now on

Lovely server actually offered to warm my couisant

great coffee shop excellent coffee

I love this particular Neros. Always call when in leeds. Small & cosy. Coffee & Cakes are excellent served by courteous professional staff.

Drinking chocolate was good. Madness at the deli counter and checkout with both customers as well as staff almost oblivious of called out orders and then as no server continuity unable to identify who the order is for amongst the crowd of those waiting to be served and those still waiting for their order. Quite a muddle with a number of uncleared tables. Maybe better in quieter moments but not the best ad for an occasional coffee shop visit

Fantastic coffee. Nice and strong

Great coffee & cake's. Friendly helpful staff.

I much rather give good reviews but honestly..the service is grumpy and the place is dirty AND the cakes were dry .With so many nice coffee shops in the area my next coffe break will definately not be at Neros.

Very welcome coffee on a busy shopping trip.

Was concerned to observe the barrister only put two shots in my large Americano instead of the usual 3. On being questioned, the barrister looked rather sheepish with the words "Ah, you got me there." Not particularly impressed. The final drink and sandwich were both fine.

The weakest cortado I've ever had, a burnt cinnamon swirl and a blended frappe latte that wasn't blended, all served by indifferent staff to be consumed on dirty tables. Just go to Kapow and avoid this place like I should have.

Drinks and food were good. But I don't think there were enough staff as there were lots and lots of dirty table and uses mugs around.

I've been drinking coffee from here for over 10 years, I tried to present my "loyalty card" but the server who ignored me when I came in said I had already paid. So terrible the customer services here even the manager, who said was trying to help was just telling me I m stood in the wrong place, that's why she didn't take my order, I've binned my loyalty card. Won't go back, lots of coffee shops.

Love the friendly staff here, very welcoming, very friendly & a clean coffee shop to be honest. One of Caffè Nero’s best served coffee :-)

This service is so bad there was only two staff and one was a trainee. The barrista left all the work to the trainee and she was loitering around. although there was only 3 people ahead of me it took the poor trainee over 10 minutes to get to me. He was very frustrated which was fair as the barrista didn't help him what so ever.

went to collect a too good to go bag and the lady at the till with black hair was honestly so nice and provided good and quick service and was totally worth it. thankyou!

Desayunamos todas las mañanas ahí, me encanta el chocolate, lugar muy acogerdor y gente simpática.

Love Cafe Nero. Food good and the coffee is GREAT

Laura is absolutely a plus for the store and the company!

Very poor, tatty and dirty this includes the tables the floor and the toilets awful. This was Sunday morning as well not late in the day !

Good service to say there was only a trainee serving.

Called in for a Latte which was delicious however my daughter had a severe nose bleed whilst we was waiting and my 5* are for Sarah the lovely waitress that looked after is. Pointed to the loo, brought Meg a glass of water and made sure she was OK. (Other members of staff grumpy tbh and not in a hurry to help or even serve other customers) Sarah was exceptional thanks x

One of the best buildings for Nero - the seating is spread over 3 levels and the open staircase between the levels is really nice. I recommend all of the vegan items, but wish they would expand the vegan range.

Very good. Had a chocolate with coconut milk, lovely.

I usually prefer nero over any other coffee for their consistency in coffee. But this shop was lacking in good customer service as compared to other ones

Very nice coffee and served with a smile

Lovely coffee and staff always pleasant

liked this place friendly staff and lovely coffee

It's okay for a chain coffee shop, but the toilets always seem to be out of order and there's no accessible toilet either.

Super cozy place, good coffee, snacks and friendly staff. Accepts mobile vouchers from the caffe nero app.

As price increased, this Nero quality has dropped. Flat White taste like water. Is like instant coffee mixed with milk.

Very nice coffee and a good atmosphere

Great place for a coffee and a meeting. Set on 3 floors.. plenty space to hangout.

Three floors. The smell of excellent coffee. Water with ice for free 👌.

I went for large hot chocolate x2 when I got it was cool and regular also o marshmallow, my fault I should of complained but as with a friend who doesn't like to.

Popular place, it seems, for those wanting free WiFi, and good strong coffee.

Was served today by visiting Barista Thomas! Very polite with all customers and pleasant service too. Need all baristas to follow his example 💯

Staffed by a trainee who couldn't do basic maths. Toilets were filthy. Place needed sweeping and leather sofa had a big rip down the middle and to top it all the coffee was luke warm

Good location, amazing coffee as usual. Their foods and desserts are pretty decent. They will also have some new foods, for example around xman they will have "festival feasts". Recently they have a collaboration with "This is" and their vegan foods are quite good. Fab staff and easy access. They have three levels in this cafe and each level has different view. At the first level there are small tables and you can look down and see the counter and the ground floor from the edge. At the second floor it is very spacious and there is a big window so you can see outside and the street. It is a fantastic place to rest or hang out with friends.

Visited one outlet in Leeds city centre. The place was cramped with tables. You have to ask for suger and napkins from the service till. The drinks were not tasty at all. Was disappointed with the quality of their products.

Usually a long queue because of the location. Very good customer service. All the menus available.

Staff lovely and polite,drinks always great, but on this visit at Neros near body shop Leeds, only one toilet in use and the other one not upto their high standards.

I always enjoy a Cafe Nero, my favourite chain store coffee. Service often a little slow at this one, small service area and waiting area but plenty of seating upstairs and staff always pleasant.

Been here quite a few times, always busy, but usually find a place to sit. Staff always seem to be changing, not always friendly. Chai latte unfortunately tasted awful, couldn't bring myself to drink it. Have had it here before and was fine, only guess is something wrong with the ingredients.

Lovely coffee shop, nice server, good hot coffee.

Dreadful service, rude staff. 3 people behind the counter only 1 serving, 7 people in the queue, when I asked the lady who was prancing around with a notepad if there was anyone else serving, she said no, the other man there was just stood doing nothing. There has recently been a complete staff change at this place and certainly not for the better. The 7 people in the queue were all complaining but this fell on deaf ears with the other 2 staff, most people only go there for the free coffee, but it's getting too the point its not worth going for that any more!! Just to reiterate, extremely slow service, rude staff and generally nothing going for it. Please bring back the old team who were super friendly and efficient!!!

Queued up for 15 minutes for 1 drink 😖 Finally got to the counter after a lifetime to find out they had no hot chocolate. No notice or anything to let customers now.

The philosophy of staying as long as you like is abused by some people who buy a drink and spend the next four hours occupying a table. I suppose it is my English view and one that Cafe Nero would not agree with. I had a morning coffee then came back for a late lunch. I had difficulty finding a table. I ended up asking a lady if I could share. There were still people there from when I had my morning coffee! I know, stay as long as you like..... The remoteness of the toilet from the front door is a good idea! The toilet just needs a bit of TLC to fix the leaky tap and leaky toilet cistern. I suppose the water bill will spur the management team into action. It was the same two weeks ago. The service and the drinks and food are excellent!

Service was slow, hot food was served cold and the cafe was sooo cramped. I would not recommend this place. There are other much nicer establishments nearby if you explore

I used to be a regular at this outlet! Despite nearly all other Neros being closed this one still can’t serve customers quickly. Queues extend outside and customers don’t join the queue. I understand staff shortage, but this has virtually all ‘trainee’ staff. How does one trainee ever expect to serve quickly. Poorly managed comes to mind. Avoid if possible if you want to have a coffee this side of Xmas 2022!

Fantastic coffee, especially the salted caramel lattes 😋😋

Visit your place in Sovereign Street Leeds usually but for some reason it was not open Sunday morning. I headed then to Your place in Albion Street Leeds, got my coffee and headed to the top floor . It was filthy and the floors looked as though they hadn’t been cleaned . This was 9.20 Sunday morning so it’s not an accumulation of the day. The windows were also filthy . You also have a constant flushing toilet that needs a plumber on the left hand side . It is unacceptable to have people sitting in that environment let alone have to eat in it. I only ever drink Cafe Nero but I won’t sit in a place with a total lack of hygiene. Basically the place needs a deep clean and a window cleaner there are settees up stairs that are ripped and underneath are disgusting. Thanks Brian

Nice coffee and location but it's a shame it's always so busy. Maybe I've been around in peak times.

I use Caffè Nero as my go to coffee shop normally. My experience here wasn't positive. The lady who served me was quite rude. She ignored us and served a guy who walked in front of me because I was stood near the cakes. She knew I was waiting because she had spoken to me but she was in such a rush she served this guy first. Then when she did serve me she was taking my order and not listening to what we were asking for she was busy still trying to do the other order. But other staff were available. Another staff member then came to help her do my order with the cakes. The 2nd staff member asking what my cake order was again to put it in the till as the other girl had started our drinks and not done it yet. But instead of letting me tell the other staff member my order. She began to talk over me and tell the other staff member herself. Very rude. She should of concentrated on making the coffee it maybe then would of tasted half decent. I won't go back to this branch again.