Caffè Nero in Wandsworth

Really pleasant staff , quick service

Their ice honey oat latte is absolutely amazing. The staff here are very attentive and observant, great place to stop by at the beginning of the day ❤️

Arrived during open hours but the doors were locked and staff said they are closed. What a waste of my time. Please do better

They really need to call in the exterminators, the back seating is just infested with flies. Just uncomfortable to sit in and work for any amount of time. Also, what exactly are they cleaning when they're closing that area off early before closing, the place is just dirty with spider webs, dirty seats, dirty windows. No wonder there are flies around. Coffee's nice though.

Was in London for a birthday treat yesterday and went in for a coffee and cake - we got friendly service and nice coffee but sweet eats at the counter looked understocked tired, unloved and unappetising - Went to sit gown are realised how grimy the place was with really dirty windows unclean floors and smeary tables- rubbish bags dragged out past us and the loo uncared for - clearly more help needed for a busy branch and some love badly needed - sad experience

Caffè Nero inside Clapham Junction offers a delightful haven for coffee lovers and casual visitors alike. Located conveniently near one of London's busiest transport hubs, this café provides a warm, inviting atmosphere that blends the bustling energy of the area with a relaxing ambiance. The café features a cozy interior with comfortable seating, both upstairs and downstairs, perfect for those looking to unwind or catch up on work. The rustic décor, complemented by soft lighting, creates a welcoming environment that feels like a home away from home. Large windows allow natural light to flood the space, offering a pleasant spot for people-watching or simply enjoying a quiet moment. The staff at Caffè Nero Clapham Junction are friendly and efficient, consistently providing excellent service. The baristas take pride in their craft, ensuring that each cup of coffee is prepared to perfection. Caffe Nero is renowned for its high-quality coffee, and this location is no exception. The espresso-based drinks are rich and flavorful, with a robust selection of options to satisfy any palate. For those who prefer non-coffee beverages, the café also offers an array of teas, hot chocolates, and refreshing cold drinks. The food menu features a variety of pastries, sandwiches, and snacks, all of which are fresh and tasty. The paninis and pastries are particularly popular, providing a satisfying bite whether you're in for breakfast, lunch, or an afternoon treat. Frappe creme was awesome as this summer drink. 🥛🍪

The cafe could have been cleaner, so a bit of a disappointment. Such a shame. More detail is needed to keep it to a standard which will make you want to stay. The staff serving were however pleasant and the drink was nice.

Coffee is awful, airbubbled froth for a flat white . Cafe art skills none, trainee barista with no one overlooking what he is handing customers . I asked to speak to the manager a young lad appeared apologised agreed offered another coffee however I didn't have time no refund offered I paid £4.20. I run coffee shops I wouldn't return after this experience 2nd bad experience in a Cafe Nero.

Very pleasant experience and good service from the shop manager (sorry did not see your name) even while multitasking and being busy she put customer first 👍🏼

Literally the worst service/: not even busy but gave me the wrong order and coffee tasted horrible

I was served by Alfie today and he was fantastic! Every time i come here the staff are very friendly, accomodating and welcoming. They go the extra mile and provide great service. I really appreciate that as it makes a difference to your experience. Thanks guys.

Very nice atmosphere, thank you, Jorge, for the great service.

Special thanks to Safia and Alfred who made drink perfectly and were ever so accommodating! Excellent and professional service.

I came in at 6:15 pm, the store closes at 8:00 pm and I asked her to eat in and she said we are not serving eat in anymore. They closed the way to the back seating area with chairs even though the people were still seating in there. The place was dirty, the service was terrible and the employees have 0 sense of urge; they need more staff as well, they seem to be overwhelmed.

Terminal 5 Caffè Nero is a great place to plane watch while having a coffee, the one in the departure area

Hire more staff, if you can’t, just reduce the opening hours, the poor girl that just served me was clearly overwhelmed with the amount of costumers and she was the only team member, bless her! Shame on you guys!

All good, but the toilet are broken I was told....really? Wow. Edit: 8months since my last review and the toilet is still NOT working.....disgraceful.

Absolutely filthy dirty place with staff who don’t give a monkeys. Toilet also locked and broken. Avoid this place at all costs.

Very run down cafe,unhygienic,toilet "out of order" for months. NEEDS improvement! Should be visited by hygiene control! This was in the past one of the most reliable,clean and pleasant cafe.They kept it nice and clean,lovely classical music and amazing service GONE!!!!

I was served by Gena. She welcomed me with a smile, service was great and my Latte was banging. Thank you Gena!!

Bought a pistachio mousse cake slice but was distinctly underwhelmed by it. Certainly not worth the £4 I paid for it.

Lovely service from Gena, a really friendly barista that helped make us feel welcome. Had bad experiences with this shop before, so am grateful for a good one!

I’m so angry! This toilet has been out of order for a long long time. Staff are very rude. They want you to pay to even use their toilet when I told them I have bladder problems and not everyone has money to spend just to use the toilet, being located in such a big station and being the only toilets near and having them out of order and also needing to pay for them if they are in use is ridiculous! I am FUMING

Worst cup of coffee I’ve had in a long time. Expect better from Cafe Nero

Croisan was soggy caffe was medicore. No smile no hello bored service. Used to like Nero. Its not the same as before. Will prefer choose any other cafe around where costumer wellcomed and respected.

It was my first time visiting this Nero, conveniently located within walking distance of Clapham Junction station. The staff were friendly, and the service was great. We enjoyed the THIS Plant-Based ‘Sausage’ Ciabatta, which was freshly tossed and ready quickly! The coffee was spot on, and the cafe was clean, accessible and comfortable. Would visit again.

Arrived 6pm to have some coffee, the sitting area by the sofas was closed already. It’s bit crazy the shop closes at 8pm but don’t let people sit wherever they like it cuz they wanna tidy up early. That’s not the right service. Not happy with my experience.

I usually love Cafe Nero, but this place was one of the worst experiences with the store: - They close at 8 but half of the store was closed from 17:15. - The AC was off, we had to ask them to turn it on (they said there was a problem) - the cheese cake was frozen and not ready to serve today. - the toilets were closed !!!! As it is not working. We have 2 teenagers with us. Unfortunately, it is a bad experience. I am writing this comment as I couldn't find a complaint page or number.

Decent place, decent coffee as per Nero standards. AC is on and keeping the place cool 👍🏼 Great if you’re near the station or area, looking for a place to hang or grab a coffee.

Love remote working from Nero. Whichever store staff are hard working and nice. They do decaf tea which Starbuck don't. Oat milk for free where you have to pay extra a Costa. WiFi is always strong and reliable which is so important for me.

Incredibly slow considering there were only 3 customers - zero sense of urgency for next to a train station. Also, why do you still charge for milk alternatives when all other chains offer for free? Those with soya and milk allergies have to pay extra for the inconvenience?

First time I visited, a male barista told me to smile. Second time I visited, another male barista called me 'love.' Please, teach your staff that this is unacceptable behaviour. Also, toilets were dirty, had no toilet roll and the washing up liquid was all messed up. And, some of the vegan drink options were not available.

There should have more staff to serve the customers.

Painful slow at making drinks ...prêt has nailed this aspect

Thanks to manager Yassin, and barista Ali - my experience was top class...

First of all this is not my first negative experience with this particular coffee shop. There used to be nice workers many years ago, but in recent years, the service and treatment of customers of darker complexion has been a disgrace and I'm not the only one to say this. Went in this late afternoon to get some coffee and a cake. It wasn't busy at all inside. I stood at the counter patiently. The only server, a skinny, white, bleached blonde girl, serving behind the counter was so rude to me for no reason. I waited for her to come over and serve me for nearly 10 minutes! She knew I was there, but she pretended not to see me, or hear me...She just stood staring and ignoring me. Looking like Daisy from The Laughing Cow adverts with that horrible nose ring. Avoid like the plague. Why are people prejudiced in 2023? I'm not a begging customer, I'm a paying customer.

Better training for new staff needed...

The local indy offerings can't actually compete with this place. Great spot to drink coffee or work, and crucially the ultimate place to watch the world go by.

The place is so dirty and full of flies everywhere. Toliets are also so filthy!

Standard Nero fare. Good coffee. Convenient location for station. Levening of disturbed/disturbing customers! Lack of security a bit concerning.

Love the location of this Caffe Nero...you get to see an ecclectic mix of people, also staff are quick to serve you. Had a chilled time with two of my besties. 😊

So nasty and so rude. A pound shop version of Iris Law, was so cold and impolite to me when I had greeted her a warm hello. She ignored me when I went into the shop and immediately served other customers who came in after me. She had such an attitude when I asked for two iced frappes. They was dumped on the counter and weren't even filled properly. This girl seemed so inconvenienced by my presence. Love, I'm a paying customer, not a begging customer. Then a strange male barista shouted loudly "oh my god" when he saw three people in a queue behind me, and Adele's song wasn't even playing. The girl then walked off and I had to remind her that I hadn't even paid her! I was ready to order a chocolate muffin, but the poor attitude of the staff and the fact that they were overwhelmed to see four people....FOUR!....made me leave quickly and I saw a couple of other people roll their eyes and leave too. I wonder if I had came in like Vicky Pollard, whether or not I would have been treated better. Bring back the lovely baristas that used to work here! This shop has lost it's charm and a good customer.

The toilet smell is soooo bad . Annoying you can smeel it while you set at the coffee . This is bad . They need to hire someone to clean the toilet regularly.

No crockery for coffee in store because they said they were keeping for other store and not using. I checked it wasn't a dishwasher issue as it is the go to excuse at other stores? They said this was until next week. Barista wasn't listening and I had to reorder what I asked for. Have had better experiences here in the past so disappointed. Seems totally focused on takeaways only as it's at the station. Customer service took a knock here.

The worst coffee ever served by staff who are over worked and under trained. Terrible!!!!

Coffee was good but general cleanliness was poor. Didn't witness any table wiping going on the whole time I was in there. Also very stuffy, no ventilation.

Lovely service nice place to chill

One big disappointment. Busy time of the day, Saturday lunch, when people are queueing and there is ONE lady who tries her best to serve everyone (and looks clearly overwhelmed), while two people step on each others' toes heating up some sandwiches and one lady who is busy checking her feed on her phone. It's worth mentioning that the speed of serving is as quick as a snail going to sleep. You might want to drop a hint that both sandwich and drink are to be consumed after buying them, not few hours later. Silly me, I didn't occur to me to say anything...hence my burnt tongue. Do I recommend? Hmm, if you need a boiling drink on the go, that's the place for it. For other purposes, please don't step inside... take your coffee/other warm drink in a flask from home and pop a sandwich in the toaster before hitting the road. You end up being fed and with your tasting buds still working. And...you skip the ridiculous price of 2 toasted slices of bread with some cheese at £4.20. You've been warned. Enjoy!

Don’t sell yesterday’s croissants. Super simple stuff

Very Good have enjoyed coffee with family. Would like to come again in the near future. I live in Feltham will make a special trip.again.

Slow and terrible service, moody staff. Will be going to any other coffee shop at Clapham Junction in the future.

The barista was moody and giving everyone take away cups and bags instead of serving it in for people to eat in. I had to ask for my coffee to be in a glass not a takeaway cup.

Generally ok but tables were too close and there was no social distancing

Not a large seating area but adequate. Easily accessible entrance and toilet for wheelchairs and buggies.

There was no sign 50 percent off notice in the shop so I asked the shop staff. Andwer was well yes but u have to eat inside with unpleasant tone. Feel like discouraged.

It is an excelent place to have a tasty coffee while you are making some time to do some shoping or catch the train

The cappuccino was weak and over priced

Friendly staff and great location. The drinks are tasty as always and in my opinion one of the best that available on the market at the moment (if I consider big coffee shop-chains only). I can recommend their flatwhite (strong and tasty). However, their croissants and muffins are also really yummy. This store is tidy, nice and bright. The atmosphere is superb and suitable for working as well (with a laptop or phone).

Great coffee and chill with friends

Coffee and sweet bite on the go

Good place to visit chat and have a coffee

Locale spazioso e pulito, personale, discretamente gentile, caffè appena sufficiente, prezzi alti ed instabili ieri un costo oggi un'altra per lo stesso prodotto

Cafea foarte bună staff primitor

The coffee is what your expect and is to my taste the better of the high street chains. But this store feels more rundown than rustic and horrible smell in there on this visit. Shame as I love the chain but this let's it down

Appalling service and overpriced coffee.

Coffee prices have gone up and quality and WiFi gone down. With so many local cafes around, they will have to perform better to keep up

Had a great breakfast! Thanks Nero!

An unexpected visit for coffee and almond croissant at a very quiet location in Southampton Row. We needed the peace having just been evacuated from a tube at Russell Square because of a person under our train.

Nothing special just an everyday coffee shop

Perfect Strong Latte with lovely aroma....

Love this cafe Nero staff very friendly

Excelente local para um bom bate papo e um cafezinho muito bom

Busy with good service and this one open until late

This place has a 1 out of 5 food hygiene rating...’major improvement needed’ !!

Ok Cafe Nero good coffee and food. Maybe a little expensive but generally cheaper than cafes inside the station.

The caffe Nero placed at clapham Junction train station, good location for coffee lovers.

Service rapide et pro mais le café utilisé me donne des nausées..

I came by today and I had an awful time; the staff is really rude and umpolite, literally below the minimum required in retail, as someone who has been working as a barista for years it's really infuriating to see these two can't even be asked to smile to their customers or help when a question is asked. The till employee literally charged me and straight away looked at the next customer in line ignoring anything I was about to ask after I payed. On top of that, the bathroom was even worse than the station's, really not suggested.

Awful breakfast pot and standard coffee.

Nice friendly staff, quick service, nice atmosfer.

Comfy,cosy. Good coffee and carrot cake

Lovely staff. Great location by station. Busy, but there's a reasonable amount of seating. Good coffee and a nice tuna melt!

Me encanta su hot chocolate con las esponjitas encima y su tarta de zanahoria tmb

Excellent, friendly service. Thanks.

Small, busy but good to relax for short while.

Great place to meet up at Clapham Junction

Great service Great coffee 🍵 with awesome walnut loaf cake!

Coffee shop in Clapham junction

Had to go into Caffe Nero because the toilets at the train station had been closed. Bought a coffee latte - it was ok. Sat down in a fairly comfortable chair.

Right at the station. Much accessible and liked to visit here multiple times.

Stopped going here because the latest young guy they've employed as a trainee is the worst person at making a simple coffee I've ever come across. He's a teenager and clearly acts like one - he doesn't care. Usual staff are cool, but I can't be bothered playing a lottery in the queue anymore (hoping to avoid him) and having to bin another coffee when it burns my mouth off.

A classic cafe Nero, service a bit slow, but it was busy

I prefer their coffee, over some other chains.

Very nice place to take a breakfast

Still my favourite place to get coffee at Clapham Junction but it's not the most comfortable branch of the chain

Good coffe and great place to talk

The place is delighted with classical music and an exceptional staff. And the coffee it's very nice to.

Nice place for coffee. Good location, plenty of seating and friendly staff. However the tables are not that clean and often times used cups and plates sitting on tables.

Staff is polite and friendly but they need more practice on coffee making

Personale pessimo, mi è capitato di entrare in Caffè Nero in Fulham e c'era uno scarafaggio a terra... schifato di ciò chiamo un cameriere 'Italiano' a cui faccio presente di questa cosa e lui uccide lo scarafaggio lasciandolo li... dopo circa 30 minuti viene e rimuove lo scarafaggio da terra con una battuta 'vengo a rimuovere il corpo del delitto'e io basito esco al volo... Forse solo il caffè è buono e ovviamente tutto il reparto caffetteria e cornetti e quant'altro...