Caffe Nero in Edinburgh, City of

Visited here to collect a Too Good to Go bag after reaching there from Manchester by train. Friendly staff and good for value bag. Food was good and we had them for our breakfast in the hostel.

This place is fantastic. The food is great, and the staff is so nice!

I have just spent £4.25 on the worst hot chocolate I have ever had. It’s weak, watery and looks more like a bad cup of tea. If I hadn’t just boarded my train I would be taking it back. Unbelievable waste of money

Trainee barista was rude and service is not her skill set. Cup wasn’t even close to filling the cup

The interior is too dark. Could do with brightening up. The staff are great, but again, the interior lacks a welcoming embrace.

I have used this Cafe Nero many times throughout the last 2 years. The service is always quick, the staff is knowledgable and most importantly it is always clean.

Quick service and polite staff but latte was a bit cold tbh. Taste is good as always.

Good Nero with very competent staff. More chilled and accessible in the afternoons and weekends. Unfortunately, far too long queues in the mornings on weekdays for me to buy anything.

Nero coffee is the best, but this particular one is operated by sarcastic staff who don't care that customers are trying to board trains. After placing my order I waited so long that I missed my train. When I explained I was in a hurry I was met with a sarcastic response from staff who did nothing to try to improve the situation. I was left with a choice of missing my train or leaving the coffees I paid for. Unacceptable service.

As always the staff are very friendly and make you feel welcome

Ordered two large lattes, plenty of milk, no discernable taste of coffee.

I like Caffe Nero mainly because of their plant based raspberry croissant and coffee is fine. Unfortunately, the last couple of visits mine and my partner's coffee cups have not been filled to the top or near the top. There was over an inch empty on my coffee twice now which makes me not want to buy coffee there anymore. I'll still get the croissant because it is delicious, but will get coffee at Costa, Pret or Starbucks which are all within distance. I also could not find sleeves as the cup was very hot. The sitting area while narrow is nice and pleasant. Service was ok, the cashier and barista were polite and my coffee came out fast, but I did have yo ask 3 times for my receipt, so a little on the distracted side. Wish they had more vegan options.

Came here for a coffee & some bites before we left Edinburgh for Liverpool. The coffee was hot & tasted great. Love the sandwiches as it is so soft & yummy even though cold 😋 The staff worked very hard to clear the queue that never seemed to stop.. some auto machine to help with pre-order will probably help them focus in serving/preparing the orders.

Poor drink and the man behind the counter was extremely rude! Made to feel like an idiot for asking what flavours of milkshakes they had as couldn't see them listed on the board. Then told off for paying with a gift card as he has already pressed the card button despite there being no chance to tell him as he was too busy huffing about having to do his job. For context - I was the only person in the shop and I was very polite. I also work on customer service so know what it can be like but his behaviour was completely uncalled for.

Under cover. Away from the rain. Good coffee and cake. And water for the dog

It was the most terrible cup of coffee l have ever had. It was terrible. Awful all not be back

Caffe Nero's selection of healthy teas offers a refreshing and nourishing experience for health-conscious customers. With a variety of herbal, green, and speciality blends, they cater to a wide range of tastes and preferences. One standout feature is the quality of ingredients used in their teas. Caffe Nero sources high-quality herbs, fruits, and leaves to create flavorful and aromatic blends that are not only delicious but also beneficial for overall well-being. Whether you're savouring a soothing chamomile, revitalizing green tea, or exotic herbal infusion, each sip delivers a burst of natural goodness. Moreover, Caffe Nero's commitment to sustainability is evident in their tea offerings. They prioritize ethically sourced ingredients and eco-friendly packaging, aligning with the values of environmentally conscious consumers. The ambience of Caffe Nero's cafes enhances the tea-drinking experience, providing a cosy and inviting atmosphere to relax and unwind. Whether you're catching up with friends or enjoying a moment of solitude, the comfortable seating and warm ambience create the perfect setting to enjoy a cup of healthy tea. However, some customers may find the pricing slightly higher compared to other establishments. Additionally, the availability of certain blends may vary depending on location and seasonal offerings. In conclusion, Caffe Nero's healthy tea selection delivers both flavour and wellness benefits in a charming cafe setting, making it a delightful destination for tea enthusiasts seeking a nourishing beverage experience.

I enjoyed a nice coffee as I need to rest up after sightseeing

Always a nice place to have hot drinks and good food before travelling!

Typical coffee place in busy train station

Don't bother with Click & Collect. Staff consistently ignores the ticket machine so you end up having to wait after pointing out your order. This isn't once in a while... It's frequent with the present staff.

My favourite coffee place. They closed down near to where I live so when ever I venture out and see a nero I have to go in.

Super amáveis e local agradável.

We visited her twice on our trip once early in the morning and once late at night and both times the staff were helpful frequently and polite and the coffee was one of the best I've had for Nero

I have found Railway station Nero's to be just about bad coffee and frustrated staff.

Service absolutely horrid, 2nd visit and same member or staff seems to have a severe attitude verging on angry. I work in hospitality and customer care is essential especially if you want people to return. The coffee as always is lovely. Usually visit argyle St branch and always very pleasant but won't be back to edinburgh Waverly

Decent small branch of coffee shop chain. Handy when waiting for a train. Nice cakes and can even get lunches. Prices are OK for this sort of place. Can be busy at peak times.

Delighted at the opening times so I could get breakfast before my early morning train - much appreciated!

Staff very friendly and helpful. Coffee amazing

An excellent place to have a quick coffee at Edinburgh Waverley Station. The decor looks very tired and the seating is sparse and uncomfortable.

the guy is very nice milkshake made very well 10 10 wold reccomend

Three guys behind the bar today working hard and getting the queue down efficiently. The man with the beard knows how to make a spot on latte!

Even thou this is a small very busy train station store the staff here are so incredibly friendly and so good at their job.

Thank you for the kind service!

Just had coffee but a nice stop within Waverley station. I'd recommend the special roast it was lovely

Super busy with the fringe but staff were friendly and fast! Guy with the ponytail was extra nice to an old lady :)

Was here as I was transferring trains at Edinburgh Waverley. Was busy, but service was efficient and friendly. Got exactly what I ordered.

Place looks dirty and needs a refresh

Good quality and good atmosphere, service is not that good

If you need to wait for the train for a long time, it's a nice place to hangout. Chicken salad Sandwiches are good.

I've always had consistently acceptable experiences at this Nero. Thank goodness! On the plus side; this is a fully stocked Nero, with a chunky range of food, including baked goods and I've never known it to be excluded from marketing offers. Railway locations sometimes are. Also on the plus side are the seats and window ledges as you can probably get a sit-down here. The cafe is just around the corner from the main hubbub of the Station. Even if it's busy in the central area, I'd still try here if I was keen. The coffee, of course, is your standard Nero which puts it above that green omnipresent franchise. On the negative side; I've been during peak time when there's only been one barista in sight. That's not even fair on staff. Even when there's two (there's rarely three) service can feel slow. The baristas here have no doubt been up since the wee hours and are low on energy. I've joined and abandoned the queue due to concerns about the time more than once. All in all; good if you're in a hurry but there are indie coffee places only a few minutes from the station.

Small but very friendly. Good coffee and a reasonable selection of pastries / treats. Nice place to sit while waiting for a train though it does get crowded at times.

My one stop coffee filling station on my to work every Monday morning at Edinburgh Waverley Station. Fast and friendly service

Very nice coffeehouse With morning coffee and tea and food

Was craving some chai latte.. it was good. I just wish they had it in a smaller size.

Friendly efficient busy. Tables outside not cleaned or emptied often enough but I'm sure staffing will be an issue. Its an okay place for a mainline train station.

Went there for hot tea. Hits the spot. We had to seek it out two more times. They know what they are doing.

Nice caffe! Sitting is comfortable. Good waiting area to catch the train. Eat, Drink or Relax.

Place is dirty. There are dmall balck flies in there 100s on the wall. It's made me gag. Staff were helpful. But premises needs deeply clean and lick of paint

There is a sign posted that they take care to address allergies, but when asked about an ingredient in one of the pastries, I was told he didn't know and there was no way of knowing what was in their products.

Better than costa and pret because you can sit here very quickly

Sat outside in waverly waiting on train. Service pleasant and a good mocha.

Seating area inside is very compact and not very pushchair friendly.

Good vegan breakfast options, would love if they had more vegan cakes

Always a friendly greeting and fast and efficient service.

The bartender was extremely rude to me, although I was very calm, just asking for a drink that I had at Caffè Nero before. He justified that they were short on staff and working there it is a hell every day. Man, I think you should consider changing your job for your mental health.

Fast, efficient service and good coffee.

Cafe nero at Edinburgh waverly Station opposite the staircase. No long lines tge order was quick and easy. Most importantly the food was delicious.

Staff efficient and decent coffees

I enjoyed my small latte (see small) which was more enough for me while in transit. Cheese toastie was yum too

one member of staff was extremely rude. he made us feel as though there was a rush and we were an inconvenience even though there were only 2 other people waiting to order. didn’t want to sit in after the way he spoke to us as it made us too uncomfortable. i usually like caffè nero but i’ve been put off by this one because of that one member of staff. take your money elsewhere or hope that you have a better experience than we did!

Sitting outside the cafe but the tables & chairs are dirty. Premise not clean. Food and coffee is usually good & warm.

Agradable local , bien surtido con ricos productos, recomendable

Trotz Öffnungszeiten von 22.30 haben sie ohne einen Kommentar um 21.15 geschlossen. Personal war jedoch noch da. Etwas schade :(

I have been to quite a few locations of Caffe Nero, and I have been very pleased with their service as well as coffee selections.

Good cozy place to wait 20-30min before your train. Small high table for computers. I didn't see any sockets though. Coffe is good, but you might need to clesr your table yourself -used cups stay uncleared for long time. Sitting around small round tables still allows space for luggage.

Lovely coffee. Bacon roll burnt. Over priced too.

Service was appalling. Got glared at for not ordering my second drink as they didn't have the milk available, and barked at to choose an alternative. I have allergies and can only have the one I asked for (hence me asking for it). After explaining this, and that I would still buy my friends drink, I got even less service (somehow?!) They wouldn't even speak to me, tell me how much my order was, ask how I was paying, no 'thank you', nothing. Went to Costa and had the loveliest experience. I definitely won't bother with that Nero again.

The lady at the cash desk was so unfriendly, maybe because I am a tourist with an accent when speaking? Date: 7 April 14:27

Superb coffee as expected from Nero. Just what I needed before starting my walk.

Had a quick cuppa here while waiting for our train on a Sunday afternoon. There wasn't a queue, we were served quickly and we managed to find a little table at the back which was clean. Great service from the friendly staff. Reasonably priced coffees for the location and compared to your other high street coffee vendors. Really enjoyed my Americano and my wife had a tasty latte with a kick. Didn't have anything to eat this visit, but there seemed to be a good selection of tasty snacks and treats available. Recommended for a quick cup of coffee as you're heading to or from your train. It probably could get busy during rush hour, but worth the wait.

Repeatly, they have given me extremely hot coffee, even when I have requested that they don’t overheat the milk. When I buy a latte or other milk drink I expect to be able to drink it straight away. It is not the end of the world if it’s a bit hotter than this, but I certainly shouldn’t be burning my hand through the cup. Even after 10mins of waiting the drink was still too hot to drink without burning my mouth.

Lovely serving staff (Nicolson St)

Usual standard of coffee but the place needs a really good cleaning.

Very busy place. Sometimes difficult to get a table.

Terrible!!!! The service is very bad, the people attend is not friendly and the coffee is not good. In special in the store in sandwick Pl....

Caffè Nero, more like Caffè NO-no. I can't believe I gave this place 5 chances to get my order right, but NOPE. Every single time, I ended up with vanilla when I clearly asked for chocolate. And to top it off, the staff had the audacity to blame ME for their mistake. I mean, come on. I hate vanilla. It's like they weren't even listening to me. Save yourself the frustration and just go somewhere else - maybe even just a different Caffè Nero. At least the coffee is decent once you finally get the right order.

Staff are a credit to the company. Great coffee and during 2020 and 2021 during lonely trips back to England there was a very pleasant man who I always enoyed talking football with, hope he did too. Thanks!

I was so happy to see one coffee shop open this late. Dont know why everything shuts by 10pm. Its a train station so everything should be open when trains are operating. So nice this one is open till 10.30 I will keep it in mind. Tasty latte and helpful staff . Soya milk no extra charge.

I love this branch of Nero, especially because of the staff. It is so busy all the time and yet the staff are very polite and quick. Not to mention that this is the best coffee in the station. I also love their almond and apricot croissants. I wouldn’t recommend sitting there though as it’s always hectic. If you have some time before the train, go outside of the station to the Market St side, there are places nicer than the station to sit with good coffee.

a quiet corner of Waverley station to while away the time until your train is delayed. ham and cheese croissant and Americano are my recommendations.

Came here because train station was very busy and had a while to wait for my train. I myself work in a very busy station chain coffee shop so i know what it’s like but the staff member i was served by was so rude it genuinely took me aback. I understand how stressful it is to work in a place like this but there’s no need to snap at customers when it’s not their fault you heard something wrong. Kindness goes a mile

Moved some plates and cups from the tables so we could sit down , there aren’t the usual bin stations around so placed them on the empty counter , 3 staff stood behind talking . Response was an eye roll and then one of the staff proceeded to tell me I shouldn’t place rubbish there when there are clearly bins behind the counter I could have used . Pointed out I was helping them by clearing the tables and there are no bins to get further rude response , would never visit again . Unclean too .

Rude staff, cheap behaviour with no reason

I am so upset with the waitress at Nero right now. I've never had a problem with Nero before and I considered as my favourite Caffe. However, today the waitress refuses to warm for me my almond croissant saying that because of alergene in almond. She proposes to warm any other croissant for me but I ordered an almond one please. It is insane where no one in all the Nero around the UK never refuses to do that for me. An advice for the Nero manager, you should really teach your employees how to deal with customers and do not create their own rules.

Rude staff,especially one with an Italian accent…didn’t add cinnamon to chai latte..had to ask…automatically made me a large cup when I wanted a regular..I’m a frequent user of this station..never tried Caffè Nero before and I won’t be doing that again.Train your staff please!!! Rubbish

Asked for their hazelnut creme frappe. I was given a vanilla milkshake(I really don't like vanilla). I did not have time to ask them to change it because I had to get the train. This is the fourth time I've ordered here and been given the wrong drink. Seriously. Sort it out. I've tried leaving reviews on the app. I normally avoid this Caffe Nero and visit the one on the royal mile as they have an understanding of how to make the drinks. But I didn't have time today and thought I'd try the station because it has been a few weeks since I was last there and given the wrong drink so I thought perhaps it was someone in training. But no. I'm really unimpressed. Caffe Nero can do far better than this. Also staff member was very rude when I ordered and looked at me as though is asked for the moon so I repeated my order to make sure they had heard. Is it that they don't know their own menu? Idk but please please sort it out.

Out of all of the coffee options available in Waverley Station, my recent visit to Caffe Nero gave me one of the best oat milk cappuccino's I've ever had. On a totally separate note: There are cramped conditions with the tables, perhaps a bigger store within the main waiting areas would help.

Lovely staff!! Thanks for the extra cups

Usual quick service and excellent coffee that I expect from Caffe Nero

Coffee was ok,service could've been friendlier.

Decaf coffee I was served and double checked to see if it was decaf... definitely wasn't. Sat here with the shakes as I write this.

Slow service, would be five Stars otherwise

Super kawa na zimno i gorąco pyszne kanapki podawNe również na ciepło.

Overpriced waterry coffee avoid

The coffee was weak and not very hot. Disappointed

On our visit to Edinburgh, we stopped in to get a coffee and snack. My partner as a peanut allergy and the assistant was asked if an item contained peanuts. The assist was very rude in his response and looked at a folder with ingredients and mumbled about how he didn’t really have time to go through it as he was very busy. Cafe Nero can you really say this is the customer service that you want to be known for ? I think not

Rude staff, a burnt flat white.

The worst tiramisu i’ve had in my life. Absolute insult. Coffees good though.

Rude Barrista, italian chap. Wont be back