Caffe Nero in City of London, Westminster

Quick service and standard Nero quality. Would come back.

Excellent cosy place to sit and have coffee and do some work and relax

I just had the iced velvet drinks here. The trainee barista was very friendly and made lovely drinks. She even gave us extra ice because it was really hot. I’m very happy with the service here. Thank you so much to the lovely barista, sorry I didn’t get your name :-)

Been there today and many times last few weeks. I noticed even not busy all the tables are not clean. The cups every where……. The staff having nice conversations and enjoying the time…😂😂😂😂😂😂

Decent coffee, terrible food (just get a sandwich from Pret or pastry from Gail’s- both opposite). Nice local atmosphere inside, although worn out furniture. Overworked, presumingly underpaid staff, who are left on their devices and try their best- usually friendly, and do a good job. Facilities not the best, toilet often closes early or is generally closed. HQ- pay your staff properly, and change your food menu.

Very low expectations from caffe nero, there was only one friendly worker there which btw is a trainee alone. She made my coffee, it was pleasant and rich Yet the table wasn’t clean, the couches are super old the wear-and-tear is super bad not comfy at all and the place doesn’t smell right with no ventilation options.

It's a nice spot in Maida Vale, cool place to chill for a bit with a coffee and maybe a cheeky cake. My one gripe with Caffe Nero (not just this store) is they often forget to add double points when I use a reusable cup, once they even forgot to add just the one point 😔... But asides from that, I really do like this spot and the staff on Maida Vale are always cool

Good place for quick hot or cold food and a slice of cakes in the middle of a department store.

Warm and cozy with good coffee ☕

This Caffè Nero location is so cozy, aesthetic and has a lovely ambience. My Americanos are always piping hot and rich and velvety, and this makes me love them. During this particular visit, Ophelie and Razan were wonderful Baristas, informing me of their Winter Blend, and making me aware of the origins of the coffee. I will be a regular.

Terrible service from older woman with bandanna. she was very rude to her hijabi co worker infront of other customers. she had a stinky attitude and is rude to other customers too. the hijabi girl is so sweet and always has amazing customer service. i felt bad for her she looked so uncomfortable. i came in today and she said she was leaving. so sad :( will no be returning ever again unfortunately. gail’s is better

Great place to work/study. The café is cozy and welcoming plus the staff is genuinely kind and helpful

Nice cafe nice location,cozy and enjoy coffee life!2023/10/20

Just popped in for some drinks. Very clean store and friendly servers.

الفرع لطيف مره 👌 افضل فرع بالنسبه لي . جربت الاتيه مضبوط مره و كروسان لذيذه ولكن المكان جداً تعبان من مقاعد .

My experiences here have always exceeded my expectations with their delightful offerings. The Pistachio Frappe was an exquisite blend of flavors, striking the perfect balance between refreshing and indulgent, making it an absolute delight for my taste buds. The Pistachio Sliced Cake was a masterpiece in itself – every forkful was a symphony of rich pistachio goodness that left me craving for more. The ambiance was inviting, providing a serene escape in the heart of the bustling city, and the staff's friendly demeanor added to the overall wonderful experience.

Typical in most respects (including several people with laptops nursing a single coffee for 4 hrs using it as a personal office ). Only ever one staff member at a time working whenever I've been - so service can be slow, especially when behind a line of people wanting iced frappe drinks. Tiresome experience, but decent coffee.

Their cafe latte frappe is like a iced late. Nothing like frappe at other cafe. Never again....I like hot coffee from Nero though!

Staff are friendly, nice location , not very clean though

Live in the neighbourhood so have been here a few times. Extremely poor service and rude, racist staff almost every time. Payments don’t work a lot of the time and coffee is very inconsistent. Honestly the Tesco Costa machine is more reliable.

very disappointed with the service.

Local Nero. I visit this quite often. Nothing special. Typical nero. Dirty tables, chairs,etc.

Live in the neighbourhood, had come for a couple of times but today I met the very RUDE staff wearing black t-shirt with thick Italian accent. Surprisingly he couldn't understand what I said nor have the patience to listen to me, a shame.

Decent place. Near 46 stop. Good coffee.

I love Nero but my advice to owners to spend some money on cleaning and the decorating it need updating

Best hot chocolate and cinnamon rolls...

I like their product but they haven’t change anything especially their old chairs and dirty sofas in addition to small flies everywhere.

would be perfect if they didn't close the toilets so early

Double espresso macchiato dry just foam. Trust me.

3 time ℹ wasted my money. No test for caramel latte just like more milk, mocha totally different and today chai latte just medium hot milk. I fill to go back and throw the coffee in Nero coffee store. Wearing black t-shirt means they know everything. But really i fill better to go in Tesco just opposite side and buy coffee from Costa machine.

The coffe was disgusting also the bathroom, the floor was wet and dirty, with no paper and no soap. The price are ok.

It's a small shop but cute. Based corner of the street. Service was quick.

Drinks are nice but a very rude guy behind the till. I won't be coming to this Nero again

Disgusting service. Made wrong drink but did not even apologise. Frappe was too sweet and watery with ice not blended properly.

Really friendly staff and nice atmosphere to have good coffee in! I often sit here for a couple of hours with my laptop and get some good work done. Also offers a vegan sausage/vegetable roll and a vegan raspberry croissant. Only criticism is it gets very cold!

Awful customer service, no fresh air at all in there. All windows and doors are shuts we couldn’t breathe in there. Staffs are so rude and grumpy. They didn’t have any training for this job.I hope soon from Westminster Council come to check how is dirty this place.

staff could do better… based on 10 visits …every time they look and act like they are in a prison…lol…last day alive :)))

Lokasyon güzel, güneşli bir havada güneşin tadını dışardaki masalarda çıkardık.

Horrible service. Placed a click and collect order, waited 15 minutes in store while she helped every other customer and seemingly ignored my order.

One of my favorite Caffé Nero shops. Great atmosphere and good WiFi.

Not great service . Staff was plain rude. Toilets are so dirty like they never clean em . How’s this place even open lol . Although I generally like Nero

The area manager seems to not care about this branch. Today no soap to wash hands, the girls behind the bar are just busy on their smart phones. Extremely rude and confrontational with customers. The staff just don't want to be there and I'm sorry but the customers don't like them. The customer next to me in there today said a couple of weeks ago she had phoned head office to complain about the ridiculous staff. She was given two free coffees and asked to call back if there are any more problems. There are plenty problems because the staff are awful at customer service. If the area manager doesn't care about the problems in this branch then surely head office could visit instead? Take a look at the toilets, see if they aren't disgusting and lacking soap etc, with nonchalant staff who don't care. Then observe if there's any eye contact, smile or anything from the staff (of course don't wear uniform, be anonymous) to customers. And also observe their arguments over little things with customers (today happenred to be with myself as the staff member refused to give me a mug of hot water after I'd finished my coffee). It's in a convenient location but really it's to be avoided b/c of the way it's run.

Staff is working as slowly as possible.

Seats disturbed, no wheelchair access.

I point out that our visit was on boxing day so maybe that's why the customer service was really poor as perhaps the barista was tired. Benefit of the doubt. We sat and had a coffee whilst a very moody guy chose to sometimes be amicable and sometimes obnoxious with customers. Service should be consistent. When anything was pointed out to him his reply was "my job is to just make coffee". Was rude when told he had made the wrong order. His arrogance should be left at the door when arriving at work. We weren't the only ones shocked at the level of grime visible in the branch. It was our day off to relax but moody guy really got on our nerves. And if he thinks he shouldn't clean tables, you need to employ somebody who does.

Aura shouldn’t work in customer-facing role. She is rude, unhelpful and unpleasant, brings down the mood for other staff.

A nice local coffee shop with good WiFi

Lovely staff here great coffee and nice fresh pastries.

Went there today and had been served by a black lady , she was rude and less attentive . Ordered Frappe latte with caramel serum , but she forgot to put serum and she denied also .

Love the BLT sandwich from here

Very bad customer service don’t make you feel welcome with grumpy face. MILK OUT OF DATE!! smelly milk out of date gave me stomach ache and dherria. Me and my husband got served out of date drinks. The lady that served is so Rude and ignorant

Good vibe and good WiFi but prices are a bit high and the cake I got was kind of dry, must've been out for a while.

Good staff I prefer their coffee to all other chains

Super service, barista was friendly and the location was perfect to grab a quick coffee. Has cozy, comfortable seating area around the back of the store for when the store fully they re-opens due to current covid restrictions. There will have seating available outside soon.

Love this place. Nice location: close to other shops. Always consistently good coffee, like in all cafe Nero shops. Nice interior

Absolutely disgraceful service!! Ordered a small latte. The lady made a medium latte by mistake. Then asks me if I ordered a medium or small? I said I ordered a small. She got annoyed and threw the 'hot latte' across the counter into the sink in the corner causing a huge splash and mess! Her behaviour was totally unprovoked and very threatening and intimidating. She then made me a small latte and thumped it on the table, which I took and left the shop as quickly as possible. After 10 min I called the branch and asked to speak to the manager. She told me SHE WAS THE MANAGER! I asked her if she was the person who served me a few minutes ago and threw the cup of latte across the shop into the sink? She said "yes" This shocked me even more! I couldn't believe it! A manager behaving in such disgusting manner!! I told her I would be reporting her behaviour to head office. I called head office and logged my complaint. I was assured that the Area Manager would investigate this and review CCTV etc and take appropriate action. Lets see if this woman is still there when I next visit (...IF I EVER VISIT AGAIN) It maybe better purchasing elsewhere from now as Cafe Nero clearly do not train their "MANAGERS" on customer care skills! An absolute shame!

Pasé por aquí muchas veces desde que abrió este lugar hace varios años, pero nunca entré porque soy muy quisquilloso con mis bebidas y con las pocas bebidas con sabor a café que tengo. Pedí un batido de frappé con sabor, ya que la encantadora señora del personal me aconsejó que fuera un poco más dulce y también me dieron un croissant de almendras, a pesar de que costaba el doble que en el supermercado de enfrente. Todo fue genial y el vendedor me dio una tarjeta que aparentemente se sella cada vez que compras algo, así que después de 9 compras ¡obtienes el décimo café gratis! ! ! En el interior, el lugar era fantástico y acogedor, con varias personas charlando o leyendo. ¡Me di cuenta de que en los días más cálidos hay tanta gente sentada afuera! ! ! ¡Una buena experiencia gracias al personal sonriente y servicial! !

Specious place and friendly staff

Great cappuccino fredos for the summer! Nice staff at a relaxed branch of the chain. I prefer to use independents but this one has a good vibe and decent loyalty card app perks.

Wonderful and Friendly Service.

Great coffee, food & atmosphere

I love this Café Nero branch. There is a bunch of eccentric regulars - very entertaining. The staff is excellent.

한국 여자 직원 분 계세요! 예뻐요ㅋㅋㅋㅋ :) 시크한듯 친절! 인사 못드리고 나온게 아쉽네요! 타지생활 힘드실텐데 화이팅하세요!!!

If your looking for a place to meet, conduct business talks, or just chilling. This is my most favorite spot I spend my time here generating new ideas for businesses, created awesome graphic design for clients, and even invite my clients here for a meet. Its just so comfortable! The only downside is phone signal, you might get zero signal if you sit inside, so if you need some signal, sit closer to the door. Coffee is always good and made properly!

en nuestro viaje soliamos buscar esta franquicia para el café

Molto costoso rispetto all'italiano ma molto buono

Great coffee shop if you want to relax with a touch of jazz music in the background :)

Extremely friendly staff. I don't like their coffee that much though.

Great coffee and friendly staff ! It kinda have me a livingroom feeling

If you are looking to ruin your coffee experience while interacting with lazy arrogant staff, this is the spot for you. Apparently you get a take a way cup even though you are intending to have your coffee in house. Some people love to sit and have their coffee in peace, not in a go go style. Tables are dirty and full of used cups that have not been removed from previous customers.

Lovely place, good for doing some quiet work

Scadente caffé. Mediocre il servizio

Cozy place, air conditioned great iced cappuccino (cappuccino freddo) . Great prices too.

Relaxing atmosphere. Good service. Fresh food. Reliable coffee.

I like the location and the stuff is polite.

Fast service, friendly staff. Great drinks. Clean tables.

I like the latte here, smooth creamy with Max coffee test, plus the reward card with Nero stamp is fantastic, free any hot drink with 9 collected stamps.

Always do great coffee shame about the toilets

Ok coffee and average pastry collection Good and calm sitting area

Generally nice cafe with pleasant staff. The cleanliness has improved recently. The ladies toilet used to be too disgusting to use. However the gents toilet has been out of order for weeks (why has this not been sorted?!!!) & now, sorry to say this chaps, but with the ladies loo now unisex it suffers from poor aim shall we say! & the standard has slipped again. Regular checks consist of someone opening the door & scribbling a signature on the Rota whatever the state of the loo. I saw this myself some weeks ago & may not apply to current staff. Come on Cafe Nero, the manager should be on top of this - it's a food outlet. Get the gents loo in working order & the ladies back to decent condition. Please replace the toilet brush for a start, it's a health hazard! The £ shop sells them so it's not a great expense, oh & Viacal works wonders on limescale or you can just use plain old vinegar!!! Simples

I very often buy my coffee at Nero but I just walked out with the worst coffee ever. Very disappointed with the guy whom I paid money for the coffee and he offered me just hot water and milk. I was in hurry to catch my train and I couldn't turn back and take a new cup of real cappuccino. 👎

I often visit cafe nero when radu is working as he makes the best cafe latte just how I like it. He is so friendly and charming.

Waiters and waitresses are very nice. For the rest it's like any other caffé nero

Great atmosphere and friendly staff

Professional staff, nice and clean

Lovely coffee and place to chill

Good coffee and nice lemon muffins

Espresso veramente buono per essere a londra; idem i cornetti molto buoni e per nulla pesanti

Dirty dirty place! They used to be top... What happened?

Overcrowded with people literally laying flat on the sofa sleeping but the soy cappuccino is good!

They must have put tons of sweet syrup or some kind of extract in milk shake…

I think that coffee in Soho or other places is much better. Here they make it so light somehow that I cannot feel the taste of coffee

Worst coffee ever ! Was consistency of water

The same as every nero, lovely snacks and drinks

Good tasting food and well placed prices.

My go-to place for coffee around Little Venice. Great coffee, and I get to improve my Italian with the baristas! Only missing tables outside to keep me there all day long.

Very small and limited seating.

I miss the Caffe Nero in Kilburn high road. So while I was out walking in Maida Vale I was happy to find a cafe Nero on Clifton road. I could have tried the cafe on the opposite corner or the one across the road. When I walked in the young ladies serving were chatting to the young men who had ordered. I was served I ordered a small latte & a panini I told the young lady I wanted to have it in. They were both two busy chatting to the young men she asked me if I was staying in or taking way. I said to stay I was given my panini in a paper bag. Then my latte in take away cup. I said I did say I was having it here oh sorry I thought you said take away. The coffee was great but the service was rubbish. The toilet had not been checked there was no toilet paper & no soap.

Love the fact everyone now knows my order. It does make me smile when a barister says to me the usual? 😁😁😁

Good food great location great breakfast