Caffe Nero in Norwich

Ordered on Just Eat and was missing half of our food, called the establishment 3 times before they finally answered. When they answered they were rude and started speaking in another language, they then hung up without helping us with the food they never gave us. We tried contacting them again and they never picked up. We never received the rest of our food and the food we did receive was poor quality for the prices we paid, it’s not worth eating here.

Best football club in East Anglia. Great atmosphere, best fans around. Been slapping the scum for over 15 years now!! On the ball City!! 💛💚

I booked Sunday lunch for 3 people, my wife and I + our son, our son came to meet us at the restaurant and we knew this restaurant well albeit from 10 yrs ago, we ordered drinks, ours arrived and our son ordered coffee when it arrived, he poured it and it was just pale water in the cafetière? He talked to a waiter who apologised and said he would remove it from the bill, he promised to replace the drink our son waited 10 minutes nothing arrived our son exited and said goodbye, we ordered our meals in the hope it couldn’t get any worse, the food arrived and looked very nice, we had loin of pork with seasonal vegetables, unfortunately some chef also added a cauliflower sauce in two blobs (No Cauliflower) with a rich gravy, I started on the food and moved the white sauce to one side, unfortunately my wife’s meal her sauce had mixed with the gravy and looked awful, my wife’s meal was only half eaten I did have mine as was hungry, I wish now we had left with our son, I went to pay of course they didn’t take the coffee off the bill.until I pointed it out! He said you should have said something we told two of the staff but nobody tells anybody else ! They did take off the service charge, what disappoints me more than anything else is we don’t see our son often as he work away and I knew he would remember the Maids head restaurant where we used to go years ago. We will remember this visit for all the wrong reasons.

Placed an advanced order for 20:00 delivery, arrived 20:37. Unfortunately it arrived cold as it wasn't placed in a heat bag during transit, also the stuff crust was on the wrong pizza.

Food is really nice will be coming back