Caffe Nero in Edinburgh, City of

This is a great location and the staff are lovely. (we were there on Tuesday 18th June.) The coffee is also very nice. Unfortunately it was filthy - the toilets needed a good clean - they were quite disgusting. The tables also needed clearing up more regularly - and a spot of cleaner on the tables wouldn't go amiss.

Cleaning was poor. Tables not cleared, toilets not clean. Coffee and croissants mediocre. It was busy but lack of staff seems to be an issue

she was extremely rude to us. she is short and has dark brown hair. i heard her saying to the coworker that they can charge us extra and we wouldn’t know because we are foreigners. she also yelled on the phone to someone for a couple minutes in the middle of the shop. i don’t feel that this was appropriate behaviour.

Awful experience! We walked straight back out in the rain! Me and my family popped in today for a coffee but was abruptly yelled at by the shop manager that my children cannot sit down until I have got a drink. (Despite the fact that I’m standing in the queue to get a drink!) Told that The children have to wait in the queue and we have to have a drink in our hand before they are allowed to sit down in the coffee shop!! What utter nonsense!! Practically yelled in my partner’s face. He asked her if this is a cafe Nero policy and that no signs are up stating this to which she started ranting off yet again! Apparently she’s the shop manager and all complaints go through her.. yes right we shall complain to you about you!! Very rude woman absolutely no customer service skills whatsoever. I strongly recommend you don’t visit here if you have children.. I don’t think you would be welcome! CECELIA is the woman in question and is apparently the manager of the place so I doubt there will be any changes in customer service anytime soon!!!! We stepped right back out in the pouring rain, would rather get soaked then spend another minute hearing Cecelia mouthing off again!!

At £3.20 for a flat white I was expecting something decent - forget latte art, at least the coffee, make it nice.. but no, scalding hot, cream carelessly made, separate from the coffee. The coffee itself was barely acceptable. Not good, and definitely not a good place for coffee!

Their overpriced single origin coffee is a joke. You pay a premium for a mediocre produce, to start with, in addition executed by someone lacking any barista skills. In a city blessed with many good independent coffee places, with exciting coffees and well trained baristas, how chains such as this one have a regular clientele is a mystery to me. Support the independents is my advice. Far better stuff, and at a lower price!

The coffee was the worst I ever tasted! Thankfully the service was nice and kind. The toilets were clean.

Came in one wet and windy early evening after work for a chat with a friend. Good sized cappuccino - large at £2.75. Food looked good as well. Plenty of people in and tables far enough away to mean you get some privacy. Would recommend.

The weather is cold out, so me and the hubby decided to nip in to Caffè Nero to grab a hit chocolate to share. The barista took our order and made the drink without asking us what size we wanted, but it didn’t bother us too much. When she handed us our drink, she then asked if we want a croissant???

Really good and strong coffee! Came in on a cold windy day and the warmth of the place, coffee and the barista made my day!

Es una cadena de cafeterías donde tiene un café bastante rico. Como todo en Edimburgo, no es muy barato pero es mejor que otras franquicias. Además de cafe, tiene bollería y ofrece una tarjeta de fidelización, que después de unos cafés (creo que cinco), el siguiente es gratis.

Great friendly staff very helpful. We had warm bacon ciabatta and drinks. Nice place to sit and watch the world go by.

It is just airport coffee with it's airport prices,nothing more. Good for morning refreshment while waiting.

I always love this coffee shop food and service is really good and always great service and nice relaxed and you never feel you have to move on you are never rushed.

We came in here for a bit of rest bite from the cold, we were greeted by a lovely English man. He served great coffee and was always smiling. We’ve been to other Caffè Nero’s In Edinburgh, but this is probably the best. We’ll be seeing you again!

This is situated in the city of edinburgh.This is a busy coffee shop.The drinks are good and hot..The display of food is good..The staff are friendly..The toilets were tidy too.Overall I will be back..😄

This is a busy little coffee shop! We were early to meet family so popped in for a bit. Friendly service, nice selection of food & drink, free wifi and comfy seats. It's nice to sit by the window and watch the world go by.

This is one of our favourite coffee houses in town and where we meet our delegates for workshops. Friendly and helpful staff, great coffee what else is their to say. Oh yes and comfortable chairs and newspapers.

Very friendly staff, window seat, some hidden sofa for privacy. It is classic chains of caffe, but you will get what you will to order. There are nice snacks and sandwiches too.

Nice place to just grab a quick coffee. The coffee is much nicer than Starbucks or Costa, nice atmosphere and tidy tables. Staff were lovely too.

I work in the are so this cafe is handy and quick for a tostie and cuppa. Lovely filled toasties and various flavours of muffins.

Maravilhoso café comum na rede Nero mas a decoração e música perfeitas para uma manhã de domingo à espera de...

Very good coffee, good breakfast offerings and good pastries. The staff is efficient and helpful too!

A good café. They were close to our hotel and open early in the morning so we stopped in and had some coffee and pastries. Its definitely not your local small business café but it gets the job done.

Stopped in late one afternoon following a day tour. Fabulous for a very good coffee and a delicious cake.

Nice flat white coffees. Good for people-watching and taking a breather. Good service when I was here with family- apologetic Barista was surprised when I complemented him and his manageress for their excellent coffee. Amazed this place was not on Tripadvisor prior to this review.