Caffe Nero in Camden

Bad attitude unfortunately bad communication with the customers. I'm not feeling that confident specking to him. Not impressed with him at all. Never I'll enter this Caffe Nero again at all.

Great location and discounted pricing for NHS staff. However the cleaning of tables is a bit slow. However staff are friendly and welcoming. The Hunduras Coffee was amazing.

Love the floor tile and wood combo but I have to admit, the coffee isn't the best. It's not a dig at this store in particular but generally I think the Nero coffee needs improving. The staff are always great though.

- Ordering is way too slow, you need in introduce the ordering screens you get at McDonalds or Black Sheep Coffee, way too slow to do each order manually - Expensive for what you get - Seats are shabby and worn out. - The music is generic and annoyingly loud - When I was sat there a beggar was going round from table to table trying to get people to sign a fake survey or form, and was obviously trying to steal phones or whatever they could.

Just watched a member of staff empty the bins, take the rubbish out to the store adjacent wheelie bins and then organise/ tidy up the on sale sandwiches and food WITHOUT washing her hands. Staff should be trained in basic hygiene!!!

Lovely coffee shop! We always pop in on our walkabouts. The 'cortado' is amazing !

I had a very disappointing experience during my visit today. I was unable to use a prepaid code for a hot drink, as I was informed that a screenshot of the code was not acceptable. I find it puzzling, and I can't help but wonder if my headscarf played a role in this situation, as I have never encountered such an issue at any other Café Nero. Overall, the customer service was quite unsatisfactory. Not worth it at all

The cinnamon bun and amaretto hot chocolate are really good. I was on crutches and the staff were very helpful, the lady with the tattoos (didnt catch her name) even brought my food to me and was very friendly.

Always been my favourite. Very humble and skilled staffs.

Nice cup of coffee - a cappuccino without chocolate

Nice and cosy, lots of soft seating in the back. Great on a cold and wet day. The staff were nice and friendly, it's a great little pit stop if you looking for a quiet place to rest or take a break with a nice tea/coffee and a slice of cake 😉😋

Nice place, but you really need to do something for the toilets! 10 flies, horrible smell, no paper, dirty…

Can get busy at times but as coffee shops go, very nice

Morning coffee. Nice rooms towards the back to relax for a bit. They also had a few snack if you were interested.

Croissant was burnt so I had to ask for new one. I asked if the croissant could be warmed up for a few seconds and the waitress said no as it was freshly made. Standard caffe nero . Good seating inside

Caffè Nero never disappoints, and my recent visit was no exception. The moment you walk in, you're greeted by a warm, cozy atmosphere that makes it the perfect spot to relax or catch up with friends. The highlight of my visit was undoubtedly the "Surplus on the Ground" coffee from Colombia. This brew is a game-changer—rich, smooth, and bursting with flavor. The beans are clearly of the highest quality, and the care put into every cup is evident with each sip. It’s a must-try for any coffee lover. I also couldn’t resist trying their pistachio frappe, and it was absolutely amazing. The blend of creamy pistachio with just the right amount of sweetness made for a refreshing and indulgent treat. It’s the perfect drink for those warmer days when you’re looking for something cool but still want that rich flavor experience. Caffè Nero continues to excel in delivering exceptional coffee and innovative drinks, all within a welcoming environment. Whether you're in the mood for a classic coffee or something a bit different like the pistachio frappe, this café has something to satisfy every craving. I can't wait to return and try more from their impressive menu!

3 employees working and no queue. You would think one of them would take an order. If you have please time to loose.go there. If you want coffee, go elsewhere.

Staff are always polite. If you can grab a seat by the window it's a lovely spot to read and people watch.

Good atmosphere and good service

Cakes were cold from the freezer, coffee was not tasty. The service was not good. There were some beggers in the Caffè asking for money!!

Good place to get a coffee. It was a bit dirty. The staff is friendly.

I visited with my friend to get drinks from cafe Nero’s new summer menu and the guy who served us was Shubham, he was amazing, friendly and suggested us which drinks are best for us and what can we expect to be the flavours, he very calmly mentioned how it would be made and suggested what can be added to drinks to enhance its flavours, so all in all made my day with delicious Mango and passion fruit drink and for my friend pistachio frappe… kuddos to management for well trained staff❤️😊

Great coffee, very polite service

Delicious lattes and hot chocolates

Lovely cafe. Great service and food.

The staff is kind but coffee was weak. Asked for a latte and it tasted like nothing because of how diluted it was. The bathroom is disgusting. If someone leaves the door open the entire place smells like piss. Only good thing was the croissant

coffee unacceptable, rude waiters

We stoppec here for coffee, after our journey upto London. We haven't been to a Neros for while. We enjoyed a nice apricot croissant. And I had a good cortado.

Coffee for us Italians is always a problem abroad 🙂

I got scammed… Paid 3.55 for this little strip. The price is the same with the chocolate cake beside but you are only getting the tiniest piece. Not to mention the coffee I got was not filled to the line. Caffe Nero is a good coffee place but avoid this specific store.

I am a regular customer. Here is why I am going to boycott Caffé Nero from tomorrow. Staff is generally welcoming and hard-working. I spent more than £10 at two of Caffé Nero today 01 December, but wasted a lot of time because the Cloud wifi was so frustrating, with endless disruption. This happened the day before in Holborn Néro as well. It had affected my work. Also, the dark, blue and white armchair are not comfortable at the Tottenham Court Road café. Some of the staff need more training. You cannot refuse a customer a wet macchiato, saying that a macchiato has to have foam.

Charge me extortion and refuse to put it in a glass because there is no staff to clean up according to them when there is 4 person working there behind the till's talking to each other and just one serving. The whole entire cafe was lited with paper cups for no reason because they can't be bothered to clean it. All of this lazy staff needs to be fired and fine for the lazy attitude. I hate wasting unnecessary cutlery for no reason. Never will go into this cafe again.

Awesome coffee. Great atmosphere to spend some times alone working or with friends. They still make the best Chai latte I have ever had.

I've never been to such a bad place in the UK. I ordered a cup of coffee before class this morning (as shown in Figure 1). During the class, I drank a foreign object in my coffee (as shown in Figure 2), which made me feel very sick. After class, I took this cup of coffee and the foreign object to the store to ask for an explanation. However, the waiter with the bad attitude first denied that the coffee was ordered in their store, and then tried to emphasize that the coffee was ordered in the morning but it was now in the afternoon (why did I have to finish it on the spot when I ordered a drink to go??) Sensing my anger, the bullying waiter finally tried to remedy it, but he kept insisting on making me a new cup (imagine if I'd just had a foreign object in my coffee would I want another cup of coffee??). The waiter refused to give me a refund until the end, instead trying to appease my anger with a coupon (see Figure 3). What made me most angry was that I never heard an apology from the beginning to the end.

A typical Nero, not really good at anything but not bad either. Staff are friendly and efficient. There's a very nice and reasonably large seating area

Friendly staff and tasty drinks. But Caffè Nero - what in the world is going on with your leaky takeaway cups. At least 4 times in the past 8 weeks I've ruined outfits and car Cup holders because your coffee starts dripping through the bottom within 10 minutes of it being poured. A one off occurrence is forgettable, but this keeps happening and its superbly annoying. EDIT: The cups seem better recently. Maybe a new supplier.

I came in at 7 they closed at 7.30 but had no cream for the mocha which burnt my tongue and had no flavour they had no cup holders and I was made to feel rushed and like I was imposing even though there were other customers there. Asian lady who served me was nice but her colleague didn’t want anyone there

Coffee and Nero is like any other mass production coffee chains. Not good quality yet service and atmosphere was super nice

It was 15:30 and they have refused to give me a china cup even though I was staying in, without giving any explanations. Additionally, many other customers were using china cups, and other empty tables had dirty china cups in on top. This is the basic of customer service. Never again visiting this store.

Don’t go if you like good coffee. Went here the other day, asked for a very tight americano, in the smallest cup they had, and it was still very watery. I’m speechless - how is it possible to make a watery coffee in a cup that’s normally designed for espresso?

Friendly staff, ok food, nice coffee, comfy chairs.

As a coffee lover, this is definitely one of my coffee hopping place in London.

They fiddled while we dehydrated. Both people behind the counter were doing things when we arrived. They didn't stop when we stood at the counter, they didn't acknowledge us at all until it was our turn - no-one else was waiting. We had cups of tea. They were hot and full of tea, which was nice. The toilet was filthy, out of paper, REALLY icky. The company was great, which is why I put a ⭐, though the company was my choice rather than theirs. I didn't hate it, but there's no rating for indifference.

It could have been better if they put more cleaning schedule in place, rather than that is brilliant

So the place is good and the atmosphere too. Food was good but the hot chocolate can have more chocolate as it seems that it is only milk instead of a hot chocolate. Moreover, toilets were out of order for few days so it is something that is it really out of order? If you provide food and drinks and people are sitting you must provide a toilet but it wasn't working any of the days we went. I assume it is being repaired but maybe it could be fixed quicker.

Toilet did not work for 2 consecutive days which is suspicious that they actually just close it for costumers to avoid having to clean it. We have seen this before on other coffee shops. Waitresses were not supernice and didn’t seem to like having customers to serve. Soundtrack is really good with classical music all day long.

Nice coffee and cake in relax surrounding very helpful staff

Asked for a Grande hot chocolate, but received regular. When she realised I ordered Grande, she just put it in a grande cup and topped it up with milk. Now I have slightly chocolatey flavoured milk.

Not a bad place, quick service and friendly.

Food and coffee is great. However the service is simply appalling. They are very slow in terms of service and seem to have the life sucked out of them

Milkshake was lovely however didnt have any almond milk nor gluten free cakes which is a shame.

I cannot comment on the food as I did not purchase any. The two staff at the front counter were tremendous. Very courteous, friendly and service with a great smile.

A good Caffe. Much better than other high street chain coffee shops

Standard café opening into a nice large room at the back. Good coffee

Great little Caffè Nero right by the station. Same quality drinks that you find in all other Caffè Nero's and has good seating available. Had the Hazelnut and Chocolate Frappe which is my go-to on a hot summers day. Toilet could probably do with more of a regular clean but, it is what it is. Most people probably won't run into that issue.

Lovely coffee shop ! We always pop in on our walkabouts. The 'cortado' is amazing !

افضل بلاك كافي ممكن تذوقه ومنتشر في لندن بكثره

A great place for a coffee. Plenty on seating and a wide choice of drink and snacks.

Delicious Flat white and a beautiful café cake!!!

I just had coffee n cake very nice

Huge back room with lots of seats

Classical music, superior coffee, comfortable seating--a favorite chain establishment alternative.

Good location. The only problem I had was that the toilet was broken. I went to Mcdonald for toilet

one of the best cafe nero in town

Στην πίσω αίθουσα, ήταν ήσυχα και ζεστά.

Pistachio cofee wasn't flavoured and sweet enough. Coconut chocolate initially was ok but lost the taste half way. Luxury chocolate was good. Atmosphere looked cozy and staff who served us very helpful thanks

Friendly and helpful staff with excellent coffee.

Love the ambiance of this Nero. Staff are friendly and professional. My go to cafe before work.

very good , relaxing environment, friendly staff

Bit busy in the morning but lovely staff members

Just my favorite coffee shop on the world.

Great space, a lot of seating and space to be and have distance and relax! However like most chain cafes the toilet was run down.

Loved their coffee it was smooth and had all the flavours you’d expect from a premium shot of of espresso

Ordered on click and collect and waited longer than I would have had I queued. Poor.

Quando sono a Londra il mio preferito è Caffè Nero! Prendi una cosa dolce ed un cafè, ti siedi nel tipico divanetto o poltroncina....adoro lo stile così Inglese! Ed osservi la gente che và.

An oasis in Tottenham Court Road

Lovely staff, good location. Sadly the toilet was disgusting and out of toilet roll. The cleaning checks sheet in the toilet hadn’t been signed since 6:30am, 12 hours previously. This really let down an otherwise good caffe Nero.

They always close earlier than 9pm so annoying

Great staff, give nhs discount, always friendly

the worst caffe nero in all of london, slow and unqualified staff, dust and dirt everywhere. Dilapidated bathroom with blood and intimate pads everywhere, obviously the cleaning sheet is missing since they are not carried out. Never again

As expected but not prepared to go that extra step to make it special

Slightly upmarket Nero. Comfortable and friendly Otherwise it's a Nero.

Came at the height of lunch hour, friendly, speedy service and I was able to get a seat, albeit with previous persons rubbish.

Terrible service. Always multiple people behind the bar, today there were 4, with 1 person serving. Saw multiple people walk out in frustration and not a care or concern from the staff.

Lovely little coffee shop, ideally located. Always busy, but quick service, and always greeted with a smile!

The male staff member could try using please and thank you - and maybe even mustering a smile. It was a very uncomfortable experience.

Really lovely place, very busy here,

Flat white was poor, sausage roll poor better places I'm sure.

Very nice coffee,black Americano was good and I would recommend it. Some Nero's don't have the extensive range of cakes like cappuccino or chocolate cake but this one has and also nice assortment of muffins.That is what a branded coffee shop should offer but those at stations like Moorgate suck as they don't have much range of cakes on offer. So all in all a good satisfying experience and I wish all Nero's do hot almond croissants and lemon poppy seed muffins. Lemon poppy seed muffins from years of yore were just outta this world and they stopped doing them.I don't like lemon drizzles as much.

Nice Nero's, good seating and vibe.

I asked for an ice flat white that was absolutely tasteless. Why don’t they have lacto free milk? Very difficult to find a clean table. Pity.

Le lieu est joliment décoré, le service est correct, la boisson était bonne.

Very cosy atmosphere with comfortable seating in the back of the cafe

Good coffee, plenty of seating, power outlets, reasonable prices and charming team members. What's not to like?

Nice coffee, spacious venue, friendly staff. The upper mezzanine has three steps up to it which don’t have a rail. Meaning it is not accessible to anyone with mobility or balance problems.

My favourite Cafe Nero, the staff so helpful and great coffee. My visits to UCLH hospital have been helped immensely.

Nice cup of latte friendly staff

Asked for a latte without foam,and yet my coffee had a quarter of the cup with foam. Very disappointed that she was not able to follow simple instructions.

The best coffe shop in the city

This is on a busy street, so on warm days many of the cold items from the menu can appear missing irl. This is a problem when ordering using the app. Apart from that, it is good.