Caffe Nero in Cambridge - Phone Number, Reservations, Reviews

Not the place to go if you are waiting for a train and in a rush. Service is very very slow. Quite often all seats are taken inside and if you sit out you'll get smoked out. However, coffee is good. Do click and collect if you don't plan on sitting in, it's a lot quicker.

My friend and I went in around 6pm one evening hoping to grab a drink before our next train, there was one person ahead of us and three members of staff doing what seemed to be non-important tasks. We had to wait 14 minutes to get served and even then the staff member had to ask twice what our order was. Really shocking service and won’t be getting my coffee from this store ever again.

Again, like all coffee shops - rude male serving, with hideous tattoo, taking my order with his back turned to me, whilst getting someone else’s’ order. Dire service and extremely rude people who work in that place. My days of going in coffee shops, since 2011, are over. I will just buy a cold drink from Sainsbury’s or somewhere else.

Located directly across from the station. Calm café with good coffee and a wide selection of cake and other treats

Your regular local Nero. It's up to standard but not exactly special. They can get full at peak hours though, presumably because of the convenience of being at Station Square. Really convenient place to meet up with people over a coffee though

Had the best Cinnamon Swirl! The employees are extremely nice and also their Frappe Latte is amazing. Located right in front of Cambridge train station.

Like all Cafe Nero’s, the coffee is lackluster, and this particular location is quite dirty and unkept. Floor is filthy, seats are very old and sink in and have never been cleaned, and the tables are not bussed by staff, even during peak hours. Always empty cups and trash everywhere - you have to clean up someone else’s mess yourself, and there isn’t even a place to return it. The single bathroom is also quite dirty.

I rarely review these chains but on this occasion it was necessary. The place was busy but one of the Baristas was rude, impatient and rolled his eyes when I asked him to top up the water in my half filled tea mug lol. No napkins provided and the spoon I was given for my yoghurt was dirty. I also noticed that the whole place was pretty filthy. The floors, skirting boards and walls hadn’t seen a cleaning product in a while and the armchairs were disgusting. The legs of the tables were covered in dust and other detritus. Disappointing.

Incompetently managed, horrendous queues and poor staff management.

Great decor and soothing classical music 🎶 playing in the background. Lovely coffee ☕.

Coffee and food was nice. But bathroom was disgusting. I was queuing outside the guy that came put was a nero employee with all his cleaning stuff. He had definitely not cleaned a thing. Urine everywhere. Smell nearly had me throw up

Usually pretty good here before a train journey but today I paid £4.25 for a large coconut latte, when I opened the top, you can see how full it was. Basically all foam.

The company makes them serve some sweets from the day before. I could clearly tell the cake was not fresh.. The service at the counter is good and quick however the floor and the table we were seating on were filthy...

Big Caffè Nero with lots of seatings. Their coffee and food are always good among other coffee chains.

Best Café Nero in town, spacious and cozy. Dog friendly and nice seating area outside. My favourite place for breakfast. Shout out to the baristas in there as well! Always a pleasure to go here. Can be busy on weekends.

One toilet for a cafe this large is unreasonable.

This place has a strangely good vibe about it.

the cafe near the train station. It is so spacious, i like sitting at the table face to the train station. The atmosphere is very good. Quiet cafe.

After a long wait, the one person working there takes a pause and then tells me they've got no decaf coffee. No apology. I didn't believe him for a moment.

A lovely lady with dark hair in a ponytail served me on 27th October, it was my hen night and she was kind and helpful. Thank you so much Mrs. Biziiac

The staff could be more respectful towards customers, eg at least say sorry when charged more money, even if it’s a tiny amount.

Shockingly slow service on a Wednesday morning

Coffee was burnt and had a bitter taste.

Shout out to the lovely person who served me my complimentary decaf coffee to go in exchange for a full loyalty card - made my day :)

Their decaf coffee is dire. The muffins are stodgy, not light and fluffy. And it's cold in here. Noisy too. Not the best coffee shop experience at all. Did I mention the cobwebs ?

Food came not packed well, and lost some of its contents

Usually I don’t have a problem here but when confirming that I will be sitting in I expect to be served with proper cups. Just because I’m wearing corporate work wear doesn’t mean I want a paper takeaway cup. Disappointing. At least the drinks were good.

Nice cafe chain. Orange juice is good. It is real juice.

Busy store , with great service

I felt being disrespected, I never thought ordering coffee would be so difficult like this in my life. The staff purposely talked to me quietly and asked me some same questions many times like I have hearing or English listening problem! I told him please don't put too much coffee in my drink but he kept asking me if I want strong coffee or whatever the other option is (he talked so quietly I barely heard anything). I don't come from the UK but I think my English is good enough to communicate and ORDER COFFEE, for one moment I really thought I have to learn English again but actually the staff was just being rude to me. I brought my own cup to buy coffee here. I gave my cup to him when ordering the drink. He took my cup, left it at the cash desk and came back to me with the drink in a normal plastic cup of Nero. I had to remind him again to put the drinks in my cup!

Thought I would get iced milkshake. Disappointed that there was no fresh fruit in September for it despite £4.50 price tag. Made with instant powder. Not worth it.

Poor service, one member of staff serving and very slow. They were plesent but there was no sense of urgency. While queuing for 10 mins 3 customers left as the service was so slow

We visited on Wednesday around 12pm and it wasn't too busy at the time so the wait time was ok. The staff there were so lovely and friendly, by far the best I have experienced at Caffè Nero (London ones are not as nice, too rushed). A special shoutout to the guy who served me, didn't get his name but he was a young blonde guy and he was very nice :) would definitely visit again when I next go to Cambridge! -Iced latte -Caramel and coconut iced latte (my fav summer drink!)

The best coffee of all the chains. BUT this branch hopeless! Three times in the last month I have walked in and then walked out. 15 plus people in queue!!! Not enough staff. I reluctantly walked down the road to Costa. No queue!!

Phenomenal Latte! Loved the experience of getting right off the train and being able to enjoy a great latte. Fantastic coffee and a great atmosphere. Big enough to sit and work or meet up with other people.

I am Italian I feel very well here 🥰

Queued for well over 10 minutes for a bottle of water since 1 employee was left to manage taking orders as well as preparing them while 3 others are busy ‘cleaning up’ a whole hour before closing as well as chit chatting. The place was very quiet and had they supported their colleagues people would’ve gotten out of their way sooner.

A good selection of food & drinks

Impolite, brainless and slow staff, they didn't want or they didn't know how to use my Nectar coffee cupon.

I still give five stars because I feel for the people working there, they are doing Gods work honestly. Just don’t get how 3 or 4 staff can handle queues of 30-50 people. The staff look shattered sometimes, but still friendly. Defo needs more staff bit cheapskate of cafe Nero to not put more workers. Just prepare for half hour waits and a nice wiggly long line queueing 🤣

Beautiful classic music while waiting for the train and drinking coffee. Great start of the day

A coffee shop by the station should be running more efficiently than that. Be prepared to queue for 15 minutes or more just for a coffee. As a suggestion for the shop, don’t have all staff members look after a single customer. That’s extremely unefficient. And maybe add a counter for people who just want a coffee, yes, a coffee, not a whipped-cream-salted-caramel-cold-brew-ice-cubed-smoothie-cacao-powder-shake. Thank you.

Lovely place. Obviously in a busy area so there may be a small wait in service but that service is prompt and lovely.

I ordered vegetarian Brie, but got bacon instead. How did you manage that? Had to put in compost. What a waste. SO disappointing.

The service is VERY slow and the tables are often taken by people who go there to work, basically buy a coffee and have a workdesk for free. Some people sit there for hours on virtual meetings and give you funny looks if you show annoyance with their "work noise". It is very unpleasant and cheap behaviour. This, I suspect, has to do with not enough staff working and able to manage the flow of customers or clean the debris from tables rather than them being careless. I think it lacks good management.

A touch dark inside, and can be busy, being opposite the train station. Coffee and staff both reliable

No.1 coffee in cambs, Barista Modi is the best!!

absolutely class experience, the coffee just melted off my tongue. Thanks to barista kishan, I’ve had an absolutely brilliant experience here. Should definitely give the boy a promotion.

I love Cafe Nero however on our last visit they were short of staff. The bins were overflowing, no proper cups only paper, tables hadn't been cleared etc. Not a good experience.

Located just outside Cambridge railway station this is a typical busy Caffe Nero, with sandwiches, cakes and hot and cold drinks. It is busy so the tables can be fully occupied but the staff are helpful and do their best to keep things clean and tidy.

Lovely atmosphere but not warm enough most of the time

Solid coffee and really competent Batistas. There was one young lady in front of me, dressed in the 90s like she was in The Craft. When it came to her time to order she requested "The Usual". The chap serving clearly had no idea who she was or what she wanted but saved us all from witnessing a rather cringe worthy exchange by taking the hit and pretending he'd forgotten, and asked if she would be kind enough to remind him. Legendary service move.

This is the slowest service I’ve ever experienced. I don’t usually bother to write reviews but this was truly a terrible experience and service. A queue of 3 people waiting for 3 baristas shouldn’t take 15-20 minutes

Great location for a quick coffee before the train leaves or shortly afterwards, but that doesn't help if the service is so extremely slow. I went with my wife on Wednesday 15th around 8.30am in the morning and there were long queues because the two chaps working there could simply not handle it. On the positive side, it felt like a bit of a spectacle - like in those sketches with animated sloths/a movement a minute/simply a different time zone? Some people had a good laugh, many simply left as quickly as they came, and yet others stared as if they could not believe what was going on. In short, it probably should be one star for people who want to do something else after Caffe Nero, but I add one for the location and the spectacle.

Plenty of seating, lots of choice of hot drinks and food. Service was quite slow and it was lacking atmosphere at the time I visited.

I find all they've produced to be excellent, and their coffee is proper!

I visited at 2pm on a Monday and it was very very busy and I was lucky to find a table. Drinks took a while to be made. A good place to chill out by the station if you need to kill some time.

Poor service, low-skilled staff.

Toilets were really dirty, service was poor, tables were not cleared and hot chocolate was not good either!

My new favourite cafe in Cambridge

Convenient café be the station, good meeting point, seating outside, gets busy.

The food and drinks here are great and not too pricey. It does get very busy though and sometimes the queue is nearly out of the door which puts me off bothering at peak times

Delivered early, very nice lunch and coffee.

My girlfriend got a bottle of water and a chai latte which came to £5.35 in total. We were on our way to the airport, so, decided to get rid of whatever change we had. I handed your staff two £2 coins, a pound coin and a 50p coin... Instead of looking at his hands he kept saying £5.35, repeatedly... On the 3rd occasion he very loudly said FIVE THIRTY FIVE as if I didn't hand him enough money... Its the guy without the glasses who served us around 4pm on a Sunday ... I didn't appreciate the tone and when he did realise he was the one who made the mistake, he didn't even apologise. Train your staff to behave professionally!

you can rely on: nice coffee, cosy seating, tedious queues.

Decent station cafe - as with all Caffè Neros, the coffee is nice, some of the cakes etc are good, but the pastries are stale and old and the sandwiches/paninis are depressingly flavourless. If you want a coffee, a snack to go, or you are looking for a place to work by the station - great. If you want actual food, look elsewhere.

Service assez lent et personnel pas toujours amical.

Midden in het historische centrum van Cambridge. Echt lekkere koffie. Daar kwam ik voor, dus fijn dat ik die daar gedronken heb.

Very busy as it's next to the train station. But service is quick, staff very nice. Plenty of food and snack choices.

Compro una porzione di cheesecake siciliana le cui fette in vetrina avevano una certa dimensione, ma dopo averla ordinata e pagata me ne hanno data esattamente la metà, non è corretto. furbizia di basso livello

Went in line and just as soon as I got close to the front, I had to walk out. Why? Cause the cups on top of the machine was covered in flys! Please add a bug zapper or take the cups away cause I'm sure no one wants to get sick

I love Caffè Nero and their coffee. I also worked in Caffè Nero 5 years ago and I expected same quality everywhere if I am in UK or Poland or Cyprus. Unfortunately Cambridge train station Nero is awful they are super slow however they 4 people their. My order is always wrong. I can't drink normal milk and I usually order oat milk already 4x times I had normal milk which cause me bad stomach ache. If I didn't rush to office I would take it back. I also ordered a few times white americano for my boyfriend and there is no milk however I repeat it 3 times nearly all the time. My experience is always awful there I visit other Caffè Nero stores and they are more welcoming and my order is correct. Specifically one close to Grafton shopping centre they are amazing and I love coming their store. :)

The best cafe nero, lovely deco. Best cafe near the station.

Very friendly staff and great coffee.

Long queue, which is a pain for a coffee place in a train station!

This place substitutes items without asking and doesn't refund you the difference.

Server was rushing, didn't receive the order properly, s delivered wrong item but corrected by another team member and when I wanted to scan my loyalty card same rushing server said it's too late I should have told before...

Didn't receive half the order. The order also came 40 mins late

Quick service, professional, and amazing flat whites. Very happy — it was extremely busy but they dealt with everyone very efficiently and managed to even interact with most of the customers :D

The worst and dirtiest system In the station area, an employee wiped his nose and did not wash his hands Very dirty I called the manager and he was very bad at communicating with customers I do not recommend

Nice place to come and have a smoothie after a day in Cambridge.

Weird vibes in that one. Always giving attitude for no reason, it often seems they're trying to interact with you using the least amount of words possible.

Really rude and unfriendly server. Asked for a pistaccio iced latte, was given something that looked like a milkshake and was told that there's no coffee in the pistaccio iced latte.

Very well located, 20mn to get served, staff taking a max time. Prefer Pret which is 20mn on the right, less busy and equivalent products.

Perhaps worst Caffe Nero where I have visited. Never had so bad Mocha and looking the coffee maker looks it has not been cleaned for ages. Staff really took their time getting order done, was more important to chat with them.

Really poor cappuccino and unfriendly service.

Extremely slow (inefficient, lazy, concept less - untrained?) and rude staff

Had a really good coffee here, well made with attention paid to the details. Staff all seemed engaged and happy.

Sticky, old dirt in the loo, dust, dirt in the guest area. Noone seems to care, as it has been written by guests several times, but still the same.

A large and airy cafe opposite Cambridge station. It provided a welcome break from the chaos at the station - my daughter's 🚆 was cancelled and no-one seemed to know what was going on

The service here has been really poor for a while. I've kept coming back to save up to get my free coffee. I finally handed in my card today and the woman completely forgot about my order. In the end I had to just say to leave it but I still managed to miss my train. It's a real shame because it's actually nice inside.

Service was efficient and friendly although our money, a fifty pound note was refused! Both coffees were bitter, served in dirty cups and the egg mayo sandwich was tasteless. The tray was filthy and the spoons no better. The seating area was filthy, dust, dead insects fluff and debris. No way would I contemplate using the toilets ugh the thought of what I might find discouraged me. Puts me off trying other Nero outlets.

A nice place for spend some time drinking cappuccino

Update 1 day after review: management have disabled Click and Collect for this store, so the below issue won’t happen again. It’s good to know that the management at this store are proactive. — Good coffee, but don’t bother with click and collect as those orders will go ignored. Waited for 12 minutes waiting by the click and collect sign, and another four minutes when I went up and asked them where it was. Did not receive any apologies whatsoever. If your staff are not going to process click and collect, please don’t offer it at this store because it really lets the experience down a bit.

We had half an hour before our train so decided to go for a coffee at this Nero café in front of the station.. OMG the personnel was sooo slow I couldn't believe my eyes... We asked for 4 coffees, by the time the last was ready the first one was cold... It took them soo long we had to run to catch our train without even finishing the cappuccino!!! Ridiculous!

Had to queue for 15 minutes. However, staff were friendly and coffee tasted great.

Pretty mediocre coffee, unfriendly staff.

Probably one of the dirtiest Nero's I've ever been in. They try to keep the tables clean but the upholstery is dirty, walls, areas near the tables, floor, bathroom, etc. A sign that the team is understaffed and it is not their fault, Team are nice and coffee is okay but feels uncomfortable to sit in.

Lovely coffee but the seating areas are dirty and there's thick dust on the partitions. If you don't care about these things and don't mind competing with dirty coffee cups for the space, then just enjoy the beverages!

A lot of people and noisy, but the waiters were pretty nice