Caffe Nero in Southampton

Jo served me and my freind today and has to be one of the politest, sweetest and also most efficient Batista's I've ever met. She was efficient in making an order she was new to and yet it came out tasting amazing, one of the best I've had - she even made me and my freind laugh whilst waiting. Would recommend 10/10 (Iced pistachio latte with coconut milk and vegan cream)

Had a nice coffee here on a cold Xmas evening the coffee was good and the place was fine

I tried to call Caffè Nero to speak to the manager in order to bring this to her/his attention but just couldn’t get an answer. Waiting in line today, I was shocked to see a Barista ( NOT the trainee ) take coffee cups down from the top of the machine by putting her fingers INSIDE the rim of the cup. She was also handling money and also touching her face. I was happy to be waiting for a take away. The service was dead slow and from where I was standing, unhygienic.

Always great service and decent coffee.

I like to sip warm cup of coffee from Nero every Time when I am out and about .

Try the goot chocolate with chocolate wipped cream, it's totally out this world Lol. And the staff are always supper nice & friendly. Peace man ✌️✌️ Lol 🤩😉😝

Ordered the festive mocha only to be told, once the drink was made, they didn’t have any chocolate cream. As it is an essential part of the drink I said I’d leave it. The girl then snapped back “So, you don’t want the drink then?” before claiming she had told me earlier they didn’t have any cream. If they spent as much time cleaning the toilets as they do arguing with customers, when they are in the wrong. this place might be okay. Avoid.

Drinks where very tasty except not hot luke warm

This is very nice place to get a nice cup of coffee, they serve it in proper glass cups if you are having it in the shop. I tried their cake for the first time and I guess pistachio mousse is not a good choice.

I love to eat cinamon roll with americano here Sunday morning. I know nobody happy to work Sunday morning at 8 oclock but staff should be more good attitude makes costomers good days

Very good service, polite & quick.

I've ordered from this branch twice now and this has happened both times. I have ordered the vegetarian panini and they have sent over the meat one instead. First time i thought it was a mistake but seeing as this has happened again I can't help but think this is deliberate? If an order is not available, simply just cancel it or take it off the menu. Waste of time and money!

Always (well nearly) excellent coffee and service. Just need a refit. Very run down and the toilets grim. Lovely staff and my go to for coffee in Southampton

Not so busy this time so very quick service

Lovely place to have some down time with a decent cup of coffee.

Always serves excellent coffee in a friendly atmosphere

Lovely cosy place within walking distance of West Quay.

As you would expect from Cafe Nero

Love my nero ladies, they're all absolutely lovely and keep me in beautifully made coffee ❤️ thank you for being so amazing and starting my mornings (& sometimes evenings) off right 😘

Sold us food and coffee at 16:50. Then told 10 mins later that we had to leave as they were closing, despite the closing time listed is 18:30. We were told we could transfer our food and drink to a take away cups and bags, after paying extra to eat in, this just added insult to injury. Our first time at caffe Nero … and our last. Back to Starbucks it is then. The first time I have ever left 1 star. Disgusting service, New management needed.

The two girls did amazing today despite having to close early due to staff sickness and being short staffed all day they still stayed open for as long as possible with great service. Their service is always lovely and I love that the coffee is the same price for both dine in and takeaway. A must visit!

Can’t recommend enough! For someone who never used to drink coffee, have found my favourite place to visit everyday! I love that wether I’m in a rush or have a chance to stay in and drink, the price doesn’t change! Big shout out for the manager aswell, she is so kind and helpful, and still manages to run a great service, even when she happens to be short staffed!

Great atmosphere and service. Oat cappuccino is only ok.

We caught them on the hop first thing, but they gave great service. Great hot chocolate 🍫

The barista, the Asian guy was so rude and aggressive and the customer service was really poor and he didn’t serve and treat the customer right he acted like we are getting the coffee for free!!

I never leave reviews, but I have to say that I was impressed. The setting and atmosphere were perfect for working on my computer, quiet, comfortable, with plenty of space and power sockets. The staff provided a professional, friendly and warm service during my couple of hours. I'll be back when next in Southampton, thank you.

The service can be great, it can be terrible. Some Batista's are natural, attentive and mindful, some are haphazard and distracted. No matter how carefully the grinders are dialed in and machines set, when they leave 10% of the last grinds in the portafilter and tamp off angle it's going to be a poor investment of £3.60 of a oat flatwhite. 🫣. And they really need to get the water glasses sorted, normally unusable.

Great coffee, pleasant atmosphere

This is our favorite coffee shop in Southampton. Great coffee, good atmosphere, friendly staff. The problem is the food . Where is it? Over the last month or more ever time we have gone in there for lunch ( around 12.30) there has been very little food available. Surely there should be still food around at that time. This has gone on for weeks. We went in there at 4 pm one Friday and the shelves were full. Who was going to buy that food? Please get your act together as we miss you.

My go to relaxing place whenever I am at Southampton.

The staff are ok and the snakes are not too bad

I always find the coffee here a bit on the bitter side. OK though and staff are pleasant

Lovely staff, lovely seating outside with the shade of the trees, to be honest its one of my favourite cafés in Southampton because of the seats outside. Drinks are as expected. Loos right at the back. Comfy, cosy old leather and books sort of vibe inside.

My favourite coffee shop of all.

It's a great chain BUT the security guards outside speaks volumes of the area 🤔

Called in as soon as we arrived in Southampton to get our bearings, ordered two lattes from a very friendly and helpful girl, A pleasant experience.

Very busy, but very lovely staff. Very tasty drinks too.

The baristas are Actaully the sweetest humans on the planet . The food and drink is outstanding and the vibes are perfect especially to study. Cafe nero is a cosy comfort cafe

The best coffee and friendly staff!

Bit if a wait. Only two staff who were amazing. Just a long queue and big demand just as we got there.

Food and coffee always good, service is typically a bit slow but if you are not in a rush always worth the longer than average wait in the queue.

Love this place best hot chocolate

Staff should be more careful how they service the costumers

I ordered today English tea with banana and walnut cake. Super delicious

I only go to Néro cafes in Southampton and Eastleigh. I really like Néro cafes,I have been a regular customer for quite some time. I also have a nero card.

Best coffee shop in Southampton, always friendly staff, great place to eat-in or takeaway. Makes my early morning fake-commute more enjoyable if I’m working from home

Uno dei migliori caffè in Uk. Ambiente molto piacevole per la presenza di aree a salottino.

Clean, tidy coffee shop with plenty of seating inside and outside of the premises. The baristas were quick and efficient

The queue was out of the door shortly after arriving. The cafe was not clean. Babyccino was in an espresso mug, absolutely tiny. The toilet facilities were filthy. Slow service to get any drinks or food.

Usually love a cafe Nero but my hot chocolate with coconut milk was luke warm

Excellent coffee and friendly staff

To be honest. Not been to many as I find them to expensive. Have had a few offers with 3. So gave it a good. The stuff are lovely and don't look at you as if your a scab because your using an offer. 5 star's.

Ideal bolt hole from West Quay.

Spot on, service with a smile too.

coffee that tastes like water, in addition, the waiting time for coffee is really long. Cold milk is added to the coffee, in addition, milk is the cheapest kind.

Good service. Good coffee. Quiet and clean

Visited this establishment for a coffee which was very nice. The cafe itself was very clean and tidy, Inviting and comfortable. The service was good and fast with a smile.

Very lovely staff, I ordered a hot chocolate which was very good. I also ordered a croissant but it was disappointing. It had been left out for ages to the point it went stale and it just didn't taste nice for what I payed. Overall it was ok but I'd probably visit not that often or in the morning when the pastries are warm and fresh.

Lovely staff. Lovely coffee&food in a relaxed atmosphere.

Absolutely beautifull place to have our brkfast, lunch, or what ever time of day this is the place to be the food and countless variety of food cakes coffee and staff are amazing its no trouble very welcoming most days we visit amazing nero staff x

The chai latte we had was very good, tasty and hot enough to warm us but not too hot so we could have a sip right away. Lovely happy people serving!

Кофе хороший, десерты тоже. Много народу. Долго не убираются столы

Was really tired today, so I walked in to get a coffee. Levi made my experience at the cafe wonderful, there he is just smiling away. His customer service is top notch! Defo made my my morning! Thank you Levi

Fantastic service from a lady with blue hair. Delicious coffee.

Love coffee even nicer vegan jam croissant

Busy shop and staff but very friendly

Very good coffee and great service!!!

A great place for coffee, staff very friendly, would definitely recommend

A bit pricey, but nice coffee ☕️

Stop here regularly and always friendly service and great quality coffee.

Two ladies working flat out delivering fantastic service and great coffee.

Very nice coffee and atmosphere, was quiet enough just to enjoy the coffee, book shelf for reading books available and people working on their laptops

Great coffee with lovely atmosphere, I tried most of the city centre cafe but best decoration and calm atmosphere is for Nero. The only problem is most of the time tables are dirty and full of empty cups. Only one of the gentleman working there have a friendly behaviour sadly I don’t know his name.

Cafe Nero has the most relaxing and chilled vibes of all the coffee shops. Great staff and good service

Good strong coffee and nice staff

Even if they serve you the wrong coffee by mistake, it is still amazing, maybe the best in the area

Very friendly cafe, great selection of drinks, well worth dropping in.

My wife & I arrived with 4 suitcases and needed a place to wait for the Mall to open. Entered Caffe Nero for coffee. Coffee was delicious, so we each had a second cup. The baristas were very kind to let us wait in their shop. If you frequent that area, stop in to enjoy excellent coffee and danishes.

Time to kill, popped in for a coffee, didn't need to ask what I would like, was offered my coffee of choice which is no longer advertised (the Caramelatte came of the menu last year), turns out I was served by the manager who rembered my preference from 2 years previous when I used to use the Winchester branch where he used to work. Service above and beyond and the coffee was excellent as well.

My favourite coffee place to go when its not busy, all the staff are lovely 😊

I've been to this Cafe Nero store multiple times always having the same drink (oat caramel latte). After drinking my drink and walking for a few minutes I have always felt lightheaded, shaky, and dizzy. Today I felt the same walking home after visiting the cafe and having my regular drink but I also broke out into a deep sweat. I believe their to be something wrong with the standard of one of the components of this drink that should be investigated by the staff. Please, let me know if you have also had this experience here.

Not normally a Nero guy but the coffee was good and the staff incredibly friendly and helpful.

Nero coffee is always good so it's nice to see this place was no exception. The staff are very friendly and made my drink quickly and well (sometimes people rush it). Would definitely recommend as a good place to get coffee in the city center.

Coffee and danish which was very fresh and tasty. Big shop with plenty.of seating

Very chilled location seating area, coffee always good

Very cute coffee shop. Great coffee and milkshakes, kind staff.

Had a coffee here and it was nothing exceptional. Could be cleaner

Lovely Cafe for a "shopping lunch" great coffee and Pinnine.

Such friendly, helpful staff here.

Great location and friendly staff

My favourite cafe. The coffee is the beats any cafe or restaurant. The lemon muffins are absolutely delicious. I always look for a Caffè Nero when travelling. I wish there was one on the Isle of Wight. 😋

Ambiance cosy et très bon chocolat

The top in UK. As always good Italian Style coffee and wonderful cakes. Kindness is in the air and lovely seats/tables. Simply my favourite.

Best coffee for myself around town. Very regularly customer.

Handy charging use your vouchers for coffee

My favourite coffee and cafe in the uk. Love it

Friendly staff, clean environment, background music, tasty coffee and food

So much better than coffee 1 nearby or Starbucks opposite. Filthy toilets though

Nero does the best coffe and always allow dogs. This time there was a large queue on Sunday morning- only one person who was doing very well. Thanks

Best shop in Chichester always go there when I go to Chichester can't beat it, sausage rolls overpriced