Caffe Nero in Southampton

Visited here on Friday ordered a Hot Chocolate and my friend who is blind ordered a coffee. As you would expect from someone who has daddy issues and is a bit alpha aggressive towards men. She was sharp, rude and abrupt towards me. There seems to be a recurring issue with Cafe Nero employing women who simply have issues with male customers when serving them because they can't deal with their personal issues like daddy issues or boyfriend issues so they come to work and use men like me or anyone else like punch bags. If their heart and soul is not in it leave and stop doing this job. The value of the items and quality does not align with the regular poor customer service in here. Never change stay as ignorant as ever Nero staff after all it's only Christmas the season of not good will to everyone.

Best coffee by far from the big 3 coffee chains. Pasties are always lovely. Key to the toilet is a hassle when they're busy but I understand why. I'll be back soon

Always enjoy coffee when visiting , and staff have always been friendly and helpful

Five stars. Five stars because they weren't open today and couldn't get my routine coffee at the usual time. Five stars because I saw one staff member show up,(stressed), opened up, alone (hardwork) and told me someone didn't show up. Five stars because you're awesome and dedicated:)) (Idk if you wanted your name up but you know who you are)

Look what Kathy made me! That’s brilliant!

Order a hot chocolate 10minutes ago. Just opened the lid because I thought it felt light. It was half full. Really disappointed.

One of girl was very rude while I was being served

I visit Caffè Nero when I get the chance. My three favourite places are Southampton, Andover and Salisbury. Despite the number of coffee shops around, they are clean, staff is friendly, coffee is good, carrot cake delicious and best of all, they all allow dogs and serve pupachinos.

Our favorite coffee shop in Southampton by far. Coffee is always hot and the pastries delicious.

Ordered the chicken panini, and there was hardly any filling. Really poor for the price paid for it

A bit pricey, but nice coffee ☕️ and peppermint tea 🍵

My coffee shop of choice. Most of the staff are nice and the coffee is good. Needs a refit though and the toilets are really grim .

Nice rich mocha. Much better tasting than Costa coffee

Never had a disappointing cup of coffee there yet😀

Asked for iced Americano and got mild one with 2 pics of ice and when asked for more ice with very agitated teenage voice “got no more ice 😒“ avoid for sure I’ll never be here again

Very good service, polite & quick.

I've been here several times, I've always been served with a smile. Staff are very knowledgeable and the drink are fantastic. The place gets filled up quite quickly due to its size and location.

Nice coffee and raspberry croissant today.

Unfortunately this place has an infestation of fruit flies so it’s quite off putting getting anything there. Last time I went the woman told me they run out of ice and the customer after me was clearly a friend of hers as they were talking together and she ordered an ice drink and got some. I know sometimes places run out of ice temporarily but I could have been told to wait for a couple of minutes

Rude member of as he's the menger he's very unprofessional and seems to have attitude it's a one with a beard we don't go in this coffee shop anymore and I've always people to stay well clear

Brilliant coffee and service. Stacey was lovely

Awful service. Staff member ignored the mobile order (2 Drinks) and only acknowledged this when we approached to ask where the drinks were. Still took a further 10 minutes for her to do, meaning it took around 25-30 minutes in total. Dreadful staff levels and completely skimped on cream on the drinks. Complete shame as usually it’s very good in here.

Dear Café Nero Southampton Manager, I have been a loyal customer of your establishment for many years, and I left an excellent review three years ago. Whenever I'm in town, I always make it a point to visit and enjoy your delightful Cappuccino Cake and Belgian Chocolate Cake. Your cakes have consistently been delicious and moist, far superior to those of your competitors. However, my experience on June 23, 2024, at 15:17, was disappointing. I came in for my usual takeaway cakes, but to my horror, they were served in an unacceptable manner. The napkin was placed inside the box on top of my moist Cappuccino Cake, along with the fork! Additionally, the takeaway box was not even closed when it was handed to me. I expressed my dissatisfaction to my son, and the woman working at the till overheard my comments. She turned around and, rather confrontationally, told me, "That is how we do it here." I found this response to be quite confrontational and unprofessional. As a long-time customer of Café Nero, both in Southampton and across the country, I have never encountered this method of serving takeaway cakes. It felt akin to attending a children's party where mothers wrap cakes with icing in a napkin. I strongly urge you to retrain your staff and review your procedures for serving takeaway items, especially cakes. Presentation is a key aspect of your business, and the way my cake was served on this occasion was far from acceptable. I will revisit the shop and speak with the manager directly, but in the meantime, I hope this review brings attention to the issue. I trust that this was an isolated incident and hope that no other customers will have the same experience.

Just the same as other Neros,nothing special just overpriced coffee in a corporate type environment.

The staff are so incredibly lovely, I visited about a month ago now but my experience has stuck in my mind as they was just wonderful

So far, I haven't found an issue with this place. I like the food, I'm the drinks are nice, the vibes are pretty chill. Good choice of background music, and the interior is well done. Probably not worth going there on a daily basis as the prices are quite bitey but once in a while it feels nice.

Amazing staff! Joking and serving customers with smile!

Very friendly staff, extremity helpful and courteous, and the dog loved them!

Busy but can see why! Staff were so friendly & patient, even during such a busy & stressful looking rush, super talkative and helpful. Coffee was good but the staff made the place great today :)

The best coffee and loveliest staff!

I love this place, coffee is great, app is amazingly good and easy. However recent visit was not as great, girl who was making my coffee wasn't very helpful, slightly abrupt, maybe she had bad morning and needed coffee more than me. But I don't think this will stop me visiting this place. I still love their Caramel latte with cream, yum.

Warm and comfortable early in the morning.

Jo served me and my freind today and has to be one of the politest, sweetest and also most efficient Batista's I've ever met. She was efficient in making an order she was new to and yet it came out tasting amazing, one of the best I've had - she even made me and my freind laugh whilst waiting. Would recommend 10/10 (Iced pistachio latte with coconut milk and vegan cream)

Had a nice coffee here on a cold Xmas evening the coffee was good and the place was fine

I tried to call Caffè Nero to speak to the manager in order to bring this to her/his attention but just couldn’t get an answer. Waiting in line today, I was shocked to see a Barista ( NOT the trainee ) take coffee cups down from the top of the machine by putting her fingers INSIDE the rim of the cup. She was also handling money and also touching her face. I was happy to be waiting for a take away. The service was dead slow and from where I was standing, unhygienic.

Always great service and decent coffee.

I like to sip warm cup of coffee from Nero every Time when I am out and about .

Try the goot chocolate with chocolate wipped cream, it's totally out this world Lol. And the staff are always supper nice & friendly. Peace man ✌️✌️ Lol 🤩😉😝

Ordered the festive mocha only to be told, once the drink was made, they didn’t have any chocolate cream. As it is an essential part of the drink I said I’d leave it. The girl then snapped back “So, you don’t want the drink then?” before claiming she had told me earlier they didn’t have any cream. If they spent as much time cleaning the toilets as they do arguing with customers, when they are in the wrong. this place might be okay. Avoid.

Drinks where very tasty except not hot luke warm

This is very nice place to get a nice cup of coffee, they serve it in proper glass cups if you are having it in the shop. I tried their cake for the first time and I guess pistachio mousse is not a good choice.

I love to eat cinamon roll with americano here Sunday morning. I know nobody happy to work Sunday morning at 8 oclock but staff should be more good attitude makes costomers good days

I've ordered from this branch twice now and this has happened both times. I have ordered the vegetarian panini and they have sent over the meat one instead. First time i thought it was a mistake but seeing as this has happened again I can't help but think this is deliberate? If an order is not available, simply just cancel it or take it off the menu. Waste of time and money!

Always (well nearly) excellent coffee and service. Just need a refit. Very run down and the toilets grim. Lovely staff and my go to for coffee in Southampton

Not so busy this time so very quick service

Lovely place to have some down time with a decent cup of coffee.

Always serves excellent coffee in a friendly atmosphere

Lovely cosy place within walking distance of West Quay.

As you would expect from Cafe Nero

Love my nero ladies, they're all absolutely lovely and keep me in beautifully made coffee ❤️ thank you for being so amazing and starting my mornings (& sometimes evenings) off right 😘

The two girls did amazing today despite having to close early due to staff sickness and being short staffed all day they still stayed open for as long as possible with great service. Their service is always lovely and I love that the coffee is the same price for both dine in and takeaway. A must visit!

Can’t recommend enough! For someone who never used to drink coffee, have found my favourite place to visit everyday! I love that wether I’m in a rush or have a chance to stay in and drink, the price doesn’t change! Big shout out for the manager aswell, she is so kind and helpful, and still manages to run a great service, even when she happens to be short staffed!

Sold us food and coffee at 16:50. Then told 10 mins later that we had to leave as they were closing, despite the closing time listed is 18:30. We were told we could transfer our food and drink to a take away cups and bags, after paying extra to eat in, this just added insult to injury. Our first time at caffe Nero … and our last. Back to Starbucks it is then. The first time I have ever left 1 star. Disgusting service, New management needed.

Great atmosphere and service. Oat cappuccino is only ok.

We caught them on the hop first thing, but they gave great service. Great hot chocolate 🍫

The barista, the Asian guy was so rude and aggressive and the customer service was really poor and he didn’t serve and treat the customer right he acted like we are getting the coffee for free!!

I never leave reviews, but I have to say that I was impressed. The setting and atmosphere were perfect for working on my computer, quiet, comfortable, with plenty of space and power sockets. The staff provided a professional, friendly and warm service during my couple of hours. I'll be back when next in Southampton, thank you.

The service can be great, it can be terrible. Some Batista's are natural, attentive and mindful, some are haphazard and distracted. No matter how carefully the grinders are dialed in and machines set, when they leave 10% of the last grinds in the portafilter and tamp off angle it's going to be a poor investment of £3.60 of a oat flatwhite. 🫣. And they really need to get the water glasses sorted, normally unusable.

Great coffee, pleasant atmosphere

This is our favorite coffee shop in Southampton. Great coffee, good atmosphere, friendly staff. The problem is the food . Where is it? Over the last month or more ever time we have gone in there for lunch ( around 12.30) there has been very little food available. Surely there should be still food around at that time. This has gone on for weeks. We went in there at 4 pm one Friday and the shelves were full. Who was going to buy that food? Please get your act together as we miss you.

My go to relaxing place whenever I am at Southampton.

The staff are ok and the snakes are not too bad

I always find the coffee here a bit on the bitter side. OK though and staff are pleasant

Lovely staff, lovely seating outside with the shade of the trees, to be honest its one of my favourite cafés in Southampton because of the seats outside. Drinks are as expected. Loos right at the back. Comfy, cosy old leather and books sort of vibe inside.

My favourite coffee shop of all.

It's a great chain BUT the security guards outside speaks volumes of the area 🤔

Called in as soon as we arrived in Southampton to get our bearings, ordered two lattes from a very friendly and helpful girl, A pleasant experience.

Very busy, but very lovely staff. Very tasty drinks too.

The baristas are Actaully the sweetest humans on the planet . The food and drink is outstanding and the vibes are perfect especially to study. Cafe nero is a cosy comfort cafe

The best coffee and friendly staff!

Bit if a wait. Only two staff who were amazing. Just a long queue and big demand just as we got there.

Food and coffee always good, service is typically a bit slow but if you are not in a rush always worth the longer than average wait in the queue.

Love this place best hot chocolate

Staff should be more careful how they service the costumers

I ordered today English tea with banana and walnut cake. Super delicious

I only go to Néro cafes in Southampton and Eastleigh. I really like Néro cafes,I have been a regular customer for quite some time. I also have a nero card.

Best coffee shop in Southampton, always friendly staff, great place to eat-in or takeaway. Makes my early morning fake-commute more enjoyable if I’m working from home

Clean, tidy coffee shop with plenty of seating inside and outside of the premises. The baristas were quick and efficient

Uno dei migliori caffè in Uk. Ambiente molto piacevole per la presenza di aree a salottino.

The queue was out of the door shortly after arriving. The cafe was not clean. Babyccino was in an espresso mug, absolutely tiny. The toilet facilities were filthy. Slow service to get any drinks or food.

Usually love a cafe Nero but my hot chocolate with coconut milk was luke warm

Excellent coffee and friendly staff

To be honest. Not been to many as I find them to expensive. Have had a few offers with 3. So gave it a good. The stuff are lovely and don't look at you as if your a scab because your using an offer. 5 star's.

Ideal bolt hole from West Quay.

Spot on, service with a smile too.

coffee that tastes like water, in addition, the waiting time for coffee is really long. Cold milk is added to the coffee, in addition, milk is the cheapest kind.

Good service. Good coffee. Quiet and clean

Visited this establishment for a coffee which was very nice. The cafe itself was very clean and tidy, Inviting and comfortable. The service was good and fast with a smile.

Very lovely staff, I ordered a hot chocolate which was very good. I also ordered a croissant but it was disappointing. It had been left out for ages to the point it went stale and it just didn't taste nice for what I payed. Overall it was ok but I'd probably visit not that often or in the morning when the pastries are warm and fresh.

Lovely staff. Lovely coffee&food in a relaxed atmosphere.

Absolutely beautifull place to have our brkfast, lunch, or what ever time of day this is the place to be the food and countless variety of food cakes coffee and staff are amazing its no trouble very welcoming most days we visit amazing nero staff x

The chai latte we had was very good, tasty and hot enough to warm us but not too hot so we could have a sip right away. Lovely happy people serving!

Кофе хороший, десерты тоже. Много народу. Долго не убираются столы

Was really tired today, so I walked in to get a coffee. Levi made my experience at the cafe wonderful, there he is just smiling away. His customer service is top notch! Defo made my my morning! Thank you Levi

Fantastic service from a lady with blue hair. Delicious coffee.

Love coffee even nicer vegan jam croissant

Busy shop and staff but very friendly

Very good coffee and great service!!!

A great place for coffee, staff very friendly, would definitely recommend

Stop here regularly and always friendly service and great quality coffee.