Caffe Nero in Mid Sussex

Filthy tables, tables not cleared and coffee that would remove paint from the front door. I won’t be returning. Why on earth is it so popular? Maybe people are just brainwashed by the hype?

Being part of a chain of cafes, this one is identical to every other Caffe Nero. Naturally, the differences would be location and staff. As far as I am concerned, both were ideal. They heated my toastie just the way I like it, with my coffee of a decent quality. The only thing was that only two members of staff were present, with a fair amount of customers to serve. Because of this, my waiting time to be served was not ideal. The staff did their best though under the circumstances.

Lovely friendly staff, always attentive and chatty! Would recommend as a regular coffee spot, lots of comfy seating too. P.S wheelchair accessible location with loo available

I enjoy the general ambience of Café Nero in East Grinstead and the coffee is better than Costa and Starbucks, even if a little on the pricey side. I always feel a little sorry for the staff in the cramped area they have to work in and wash the crockery. But my main bugbear is the toilets - a pokey, florescent bulb lit midden. Please do something about these poor facilities. Really puts me off going there.

Caffe Nero coffee is definitely my film favourite for actual coffee amongst the coffee big boy brigades. But it does seem that the one in East Grinstead have major staff issues when it comes to clearing and wiping tables. The last four times I have been there it has been absolutely filthy. The tables were piled high with cups, and customers were clearing them themselves. I too have had to move dirty cups on to other tables and ask staff for a cleaning cloth. Don't get me started on the toilets as I may well gag! Surely they divide staff into a couple behind the counter and one on the actual floor clearing and cleaning. I much prefer the nest over the road now, as you can be assured of the cleanliness.

Not the cheapest place in town quite expensive to be honest i love coffee there coffee is ok i have tasted better and value for money.

The service is always very slow and disorganised - coffee not quite as good as other Neros. Tables are not cleared for quite sometime.

The offerings in the new menu were temptingly displayed at the counter so we tried the pork and pancetta sausage roll and the Italian deli meat sandwich. Both are a great hit and the salads to accompany look inviting too. Coffee exceptional as ever!

One and only time visiting, extremely rude staff! Will not be recommending or coming back again any time soon.

I started working in East Grinstead early this week and called for a takeaway coffee, it was excellent! So yesterday I called in for another, I had limited time so didn’t return the very bitter, very strong and very little milk coffee, however I tried again this morning and very politely explained my thoughts on the coffee from yesterday to the guy how had made it the day before, I explained that it had been very bitter and very strong and that I would like more milk, after the coffee had been made I thought I had better try it and it was disgusting! I asked for more milk to be added which the did but then proceeded to fill the cup beyond me being able to put the lid back on, I had already paid but was so angry I left the coffee and said to the guy not to worry . I will never return.

So many dogs in this cafe I thought I'd sat down in a Dog Boarding Kennel. Surely there must be hygiene/safety issues regarding this!!! Shame because the staff were pleasant and the coffee not bad, I would not want to eat in here because of all the dogs (must have been four in all in a small area). I think the dog owners should get off their backsides and walk the dogs and take them to a cafe in the local park and sit outside!!!!! and to think it's probably this sort who moan about children travelling on planes!!!!

Abbiamo provato questo locale per la colazione un paio di mattine, buon il cappuccino ottime le brioche soprattutto quelle all'alba cocca che contengono proprio il frutto. Prezzi in linea con gli altri locali, personale gentile e possibilità di stare seduti nel locale oppure di take Amat.

The staff are excellent, the coffee is always really great. This place is head and shoulders above all other coffee shops in the area.

Why are there never more comfy chairs? No seriously, the seating is fine, but the armchairs are best. This is a regular haunt, and I recommend the App. Food is of great quality, hot and freshly baked if you’re lucky. The new little breakfast pots are surprisingly tasty. It’s the coffee of course that tempts you back, but the visitors are often more friendly than the staff. And please Caffè Nero,give a bit more room for dirty plates? When the staff are busy, which they usually are, the tables pile up with uncleared crockery. Maybe a few more free newspapers too?

The shop was really busy and clean, great service with a smile by friendly staff. Great hospitality and I would most definitely come again.

This caffe is always busy but the service is always nice, fast and the food is great. I'm a regular here :)

When in East Grinstead, I sometime stop at Nero for enjoy and luxuriate a mid morning latte. I quite like the place and people. its true, they serve best coffee this side of Rome. Always enjoyable experience.

Have visited many times when in town. Never disappointed by the coffee and choice of food on offer here.

My wife visited Caffè Nero in East Grinstead on Friday 22nd June and Friday 23rd November, after each visit she developed symptoms commensurate with food poisoning. We contacted Caffè Nero on 26th November who replied on 5th December wishing my wife well, highlighting that the food they sold was from “reputable” sources and asking for details of what my wife had consumed and when the symptoms occurred. We promptly replied to them, we have heard nothing since. We will not be using them again. I note that other reviewers have have commented on the lack of cleanliness in this branch.

I've been here many times on my own and with my family. I can't fault the coffee and the almond croissants are always delicious. However, many times the tables have stayed messy from previous people for far too long. The staff have time to chat behind the counter, they should be attending to the floor and making sure everything is in order. If I was running an eatery I'd make sure everything was perfect and comfortable for the people who come in and spend their hard earned money in my establishment. There should be nothing that anyone can make fault with, lift your game Cafe Nero.

Several visits and always the same smiling faces and helpful attitude. If early go for a the porridge with honey. Yum! Good selection of coffee and teas too.

Lovely and quiet for a cafe nero. Friendly staff who served quickly - made a nice change - will be back

Lovely soya latte whilst on way to library to finish reading last chapter for book club that evening

A lovely little shop with a nice view of the High Street, great for watching the world go by. Unfortunately the lady messed up our order and I ended up with a Latte rather than a Flat White but it was nice all the same !

Lovely Café as every Nero, good coffee, good cakes. Café is very big, with lots of space to sit. Nice staff.

Good variety of coffees and other drinks and excellent choice of sweets and biscuits. Comfortable seats and good wi-Fi

I visit Caffe Nero in East Grinstead regularly for a hot drink. Every time I am happy with the service I receive and the quality of the drinks. There is always plenty of cake and pastries available, too. There is always space to sit down, even at the busiest of times. There is a calm and relaxed atmosphere in the seating area.

I visit every or I go for a coffee on the way to work and always am greeted with a friendly smile and a nice chat. The coffee is always freshly prepared and the usual crowd are always in the queue when I arrive. Eszther and her team are fantastic and it is a pleasure to go in every day!

Not only do I enjoy there more classic approach to coffee taste, this Nero is a great place to enjoy a coffee and a snack, large sitting area with great staff. All in all great experience.

Had some time to kill whilst in the high street. Decided to pop into my favourite Caffe Nero for a pot of tea and a bite to eat. Perfect

This is by far the best Cafe Nero branch I've tried-and I've tried a few as I like their coffee. At times they are stretched and plates and cups are not always cleared away swiftly, but they more than compensate for this with friendly, efficient service and reliably remembering their regular customers preferences.

Cosy sofa and a cappuccino with friends looking out at the world. Good spot for a chat and a laugh with friends.

Definitely the best coffee shop in East Grinstead. Plenty of room, good coffee and the best almond croissants in the area. Will be going there regularly.

So if you have two doors into the place and one is kept locked how about putting a sign on it!