Caffe Nero in Croydon

I re-visited the House of Fraser Croydon branch of Caffe Nero and to my lack of surprise they have not changed. The same crappy service from the same unenthusiastic staff members. I'm curious do Caffe Nero job specs require you to be miserable to be in with a chance of an interview! I asked for my drink to be extra hot as I always do and have done for years but woe betold, the older staff member had to heat the drink in the microwave as she said she could be burn her hands. Well I didn't realise she was heating up the milk directly in her hands and here I was thinking the machine was doing all the work ! 🤔 When I went to scan my Three code, as I always do from a screenshot, I was told it had to be from the app as the updates could cause the till register to stop working. OMG tell someone who knows nothing.....what the fish type of made up poo is that. Well between the 2 members of staff if they had a brain MI6 would be head hunting them, but they ARE NOT ! People we are safe.....for now. That is the end of the rant and the announcement! Moral of the story: AVOID CAFFE NERO HOUSE OF FRASER CROYDON! 👌👌👌

It's a cosy, pleasant place. Friendly staff. I have no complaints but the only thing I'd suggest is that they should remember to regularly replace the soap for hand-wash in the toilet and fix the loose toilet seat.

Love going here! Great coffee with delicious pastries! Also, super friendly staff.

I want a cappuccino! Not a milky coffee with chocolate! When will they learn?

Went for coffee with a friend on 16/08/24. I frequently have coffee in George Street Caffe Nero but was very shocked because the tables were dirty. There was only one staff serving the customers. I asked the staff to clean the table but it was not done so I took a tissue from my handbag and clean the table. Other customers came in and were complaining about the dirty tables. Maybe this branch was under new management. When my friend and I was about to leave another member of staff appeared and again I asked for the table to be cleared and cleaned but it was not done. There was also litter on the floor. Due to the state of the atmosphere with dirty tables and litter on the floor my friend and I only had a cup of coffee.

Toilet been out of order for months

Italian coffee nero is the best coffee in Europe, 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧.

It is very apparent that there is a need for more staff as the service is slower than expected. However the staff that were there were superb.

I visited the Croydon's House of Fraser branch of Caffe Nero and purchased a Large Decaf Cherry Latte. I specifically asked for less ice but was still given at least 10 ice cubes and the drink was not topped up as it usually is. My large latte was not a large drink and I questioned it twice but was told by the female assistant that the drink is like that and would not be topped up. I always purchase a Pistachio Latte and an familiar with how it is served as a complete 'Full' drink. I am really disappointed by the service. It was the miserable female member of staff who works at this particular branch who served me. I will not be visiting this branch again. Very very disappointed. My usual service guy was on his tea break, he knows how to serve me so gutted 😭😤😡

Well, they served me a coffee, but seemed stressed out, no smile, no eye contact. Not sure why you would want to come buy £5 coffee cup here.

I ordered 2 coffee and 3 sandwiches and received only coffee !!! Disappointed!!!!!

Love this place. Comfortable seats amiable staff.

As to be expected. A haven from the daily travails. Just sitting in there on leather seats and watching the world go by is worth every penny.

The experience warmed us on a really cold evening

Dirty and flies obviously flying around even in winter. Maybe some animal corpse in the walls or something.

Internet doesn’t work. Spent a lot of money and I think they just turn it off 30 minutes after I asked them to use it as was not working and air-conditioning on cold. Reason I went and spent more then most and they did not care not like it was that busy. Would’ve bought more drinks and if it felt welcoming. Toilets, ok.

To slow serving the deliver food go first customer 2nd not very good

Nice Coffee but cash only as the card machine not working.

I’ve been ordering from Caffe Nero since 2019 and this is the 1st time my order was disgusting. Oil on my hot chocolate and some glue on my chocolate muffin.

Nice coffee. Cool place. Warm atmosphere Me on Instagram: @fsadeghi_photography

Rose denied my student discount and I go there often. I asked to speak to a manger when rose said the manager isn’t there, then said she is the manager. How possibly can you be both. Rose needs a transfer and or better development

This branch of Nero has improved over time. Service used to be unsatisfactory as the ladies working here were not very friendly. But the last few times I came for a coffee, I was pleasantly surprised after a change of staff behind the counter. Makes the whole experience so much more enjoyable!

Love popping in for my chai latte. Always greeted with a smile. Can always find a seat to sit, drink and chill.

Some time busy and very rude some times

Need chairs at front and settee put at back

Poor customer service, no communication with customers. One of the staff knew there were customers waiting but still walked off while colleague filled a large online order and made us wait.

First time in the George Street Croydon store, lovely toasted sarnie and caramalised biscuit latte.

Love my little CN. Never used to go into these places alot but now I am a carer I take my sister there alot for a coffee and a nibble. Staff are always super nice. Occasionally when I can I will enjoy a nice read by myself over a cuppa and cake. I really like the soup but they don't seem to serve it with bread like they used to so don't buy anymore. A shame it was bery tasty with bread an butter.The menu could do with a rel shake up. Costa has introduced tortilla (vegan one as well)Wifi available there of course

Didn't really like the service we recieved the gentleman said they were closing soon and we felt like a nuisance like we weren't wanted there... just not very welcoming.. they greeting nicely when we left tho only because I said happy new year first and merry christmas tho

i’m usually a starbucks/costa drinker but my friend suggested we go here. they didn’t have the drink i originally wanted so i went for a white mocha thinking it was a safe choice as that’s what i always order from starbucks. it didn’t taste like a mocha or sweet at all. taste more like a cappuccino with no sugar. big waste of money and will not be returning.

Busy store but staff offer fast service

Worst coffee I've had from a Nero. One person behind the bar and a decent wait to get served.

Not the best coffee, however we usually like their single origin. It is an ok place to have a cup of something and do some work.

Plenty of odd characters that particular morning I visited 😆 I must have been unlucky

Awesome coffee but kids in shoes running around the seats is nothing cute and nice:)

Clean cozy interiors, no annoying music (at least when I was there), fantastic almond croissants, and wonderful coffee. A place to come back.

Always welcoming staff helpful plus great coffee, sandwiches & cakes, best coffee around, majority of food is healthy.Lovely Iced coffees too.

Great place, great staff and the coffee is amazing. Plus I love their apricot pastry. 😋

Nice view of the high Street, very comfortable seats for me and my baby. I love my hot drink very very hot, it was a miss at first but my second order was well on point.

Hot Drinks are very good here. Caramel Latte Special Caffe Mocha Cappuccino Chai Latte These are my favourites. Cold drinks are also nice here. Pistachio Latte Salted Caramel & Pistachio Frappe Creme Strawberry Milkshake These are my favourites 🧡 Customer service is very good also. Staff are very friendly ☺️

It was fine And i had space and met nice lady there too to chat too

The team in here is lovely. The place is usually more quiet than the rest of Nero's around Croydon. ☕

Feshky made Latte. Shop a little busy but didn't have to wait long for my beverage. Clean and well laid out seating wise.

Unusually slow service for a cafe nero. They keep you unnecessary waiting at this Caffe Nero.

Lovely friendly staff and lovely latte 😊

I have been short changed twice at this cafe. I estimate over about ten visits over a year the server has tried to short change me twice. It happened when i did not get given a receipt and retrospectively asked for one which showed i had been double charged on one item

Tried ordering twice now - both time I’m missing half my order - it cost more for delivery than the items I received even after a refund Staff clearly need training or replacing - utterly useless -Terrible quality -can’t make a flat white or a cappuccino properly -burn the milk -miss half the order both times £16 for a horrible flat white and some yogurt and chocolate raisins 👌 No food - no soup - how stupid are these people!? The two main items missing I travel up and down the country - Worst Nero I’ve experienced without a doubt

Excellent and courteous services. Very polite

Excellent service, Excellent Coffee.

Always polite staff and lovely coffee

Always like their food , coffee and service.

First visit to this branch of Caffe Nero, but the standard is high. Comfy seating, relaxed atmosphere

Clean and quiet despite its location. The addition of a reading area is just 👌

Lovely staff very polite warm and welcoming

Friendly staff with excellent customer service. Delicious food, the best coffee you can buy. Go there regularly and recommend to family and friends.

Nice place and service speed depends on the number of staff behind counter.

Poor staff won't help disable won't go here again

Coffee was to strong nothing to eat in fridge

Spacious, comfortable, clean and covid 19 safe. Great coffee and snacks. Excellent, personable service. Highly recommended 😊 ☑️ Best, John Williams @JWfit

I had my best espresso ever. Great staff beautiful display.

Good place to have a coffee and relax

Decent Coffee (latte) on the click and collect service. Quick service and friendly service when picking up too.

Not too organized, but very friendly Barista and also clean with two tables of hand sanitizer. Not very busy either.

Still my favourite coffee shop when it's not too crowded.

Exceptionally service particularly the lady behind the counter Deborah Benelli. Have to say the Hot Chocolate was lovely.

Great festive latte - salted caramel with cream on top! 😍

Lovely team. Helpful if you are having issue with Nero App and coffee good. Clean & friendly.

Clean and comfortable cafe with a friendly staff.

Lovely milkshake friendly staff

I usually go to this Caffe Nero's on my way to work. On that day I was using a promotion that was ending. The staff are also very friendly and helpful. I do get on well with them.

Very good place to enjoy coffee with families and friends. You can take away or sit there to enjoy your hot chocolate on top chocolate beans. This place is providing some popular bakery items to eat. Environment is peaceful there.

Nice air con this hot day. My frappé latte was watery and tasteless though.

Love capuchino and the whole atmosphere

My visit to Caffè Nero was a joy. The staff are very welcoming and the atmosphere is inviting. I'm definitely going back. Often.

It was nice too get back to normal with with friends at Croydon nero

A very well kept cafe with friendly staff and well made coffee.

Relaxed atmosphere & free WiFi 🤣

I drink coffee here often, NEVER had a bad coffee from any staff member. Friendly hard workers and the guy from Canada always cheers me up with his good sense of humour. Quality coffee considering the hundreds of cups they make each week. Highly recommended neighbourhood coffee shop :) No scorchers there!

The new Canadian guy made me a fantastic coffee, and made the shop feel so much friendlier than it used to. Looking forward to visiting again.

Poor staff, ignored and failed to make my order with the correct milk.

Place has gone downhill in recent times. Tables are placed messily, it's like navigating a slalom course. I have never had a bad coffee though. Until now. DO NOT allow the Canadian guy to make your coffee - he thinks a cappuccino is scorched and milky. He's bringing the Caffe Nero name down, I'm afraid.

Appreciated the light lunch of soup and a roll I didn't realise they offered. Excellent coffee in a busy coffee shop with quick service.

Service was good, drink was fine. Place clean and the toilet was clean but you need a code to get in.

I like Cafe Nero!! It's there coffee that makes me go again and again. The ambience of this cafe is good and not too crowded during the weekdays afternoon, if you looking to sit and read there for long than this is your place during the weekdays.

I generally avoid Cafe Zero now, but weakened for a moment. Always good coffee, often slightly stale muffins on the morning s (but acceptable), as today. All tainted by the fact that they are above the nasty business of paying corporation tax.

Coffee okay, corporate behaviour, mmm, yes, move on...

Friendly staff and good clean store. Also, most importantly they make a great cup o' joe ;)

Chain coffee shop....you know what you get . Only 1 member of staff when I visited this one but service was quick and place clean.

Great service and my favourite coffee

Coffee good staff friendly. Not been able to sort out air conditioning. Despite several emails to head office can get cold. R.F X

It's everything I'd expect from a coffee chain, really. A wide range of drinks, and they have a variety of herbal teas for those of us who are avoiding caffeine. They have nice looking cakes and some sandwiches and pots of food. Sadly I have dietary restrictions but they have a range of pre-packaged treats that are gluten free, including the apple and blackberry crumble bar which is really nice. The seating is quite comfortable.

Nice Italian coffee even soya or coco milk. I was surprise with the coconut yoghurt passion fruit and mango. Prices are affordable

Decent ambience, friendly attentive staff, good service and nice coffee. Credit cards accepted including Amex.

Polite stuff. Very warm and like a home environment.

An entertaining bit of sculptural street art

The coffee tends to be weaker than Starbucks but it tastes fine. The cakes tend to be better than other coffee shop chains. It's a relatively comfortable environment and they have free ice water to help yourself.

One of my favourite places in Croydon. I love the coffee and they have some really nice cakes. I go often, I enjoyed the environment and the music. The toilet is not as busy as in 93 George St. The staff is more friendly in this Nero than in the one near the station.

Really good coffee and lovely staff!!

Of the chains, this is my preferred goto for good coffee.

Good service even at 17.05 in the evening