Caffè Concerto Stratford Balcony in Newham - Phone Number, Reservations, Reviews

Absolutely terrible ,sold a spoiled with expired cream ! I came back to store to return the cake we could even eat , the assistant took the cake agreed that the cream looks bad and said to call customer are for immediate refund , still no call or email back from them ! No refund no reply from customer care ! No dates on cakes to show when they’ve been displayed or produced so for all we know we might be eating days old cakes

The Saffron Dolche was Awesome. But the guy served us was very disrespectful to us. If I am not wrong The guy name was Tushar. Okay at the beginning He was talking on his phone, and he realised there’s a customer at the shop He came to us keep talking on his phone and served us with his phone as well. This is really ungrateful to customer. At least you should give respect to your customers. Overall the food is awesome.

🔹The Braised Lamb Shank with mashed potatoes is ok but there is a very cheap gravy in the dish. 🔹And the Grilled Salmon Steak with baby potato is very fat and oily. Would not recommend it. 🔹The Cocktail with jin “Lucid Dream” - with a very artificial taste and cheap ingredients. - I would not recommend it. 🔹Nada Colada - tastes cheap as well. ➕the portions are pretty big. The Caffe Concerto in London receives praise for its elegant ambiance and delightful array of pastries and coffee. Many reviews in Google highlight the restaurant's charming decor and attentive service, making it a pleasant spot for a relaxed coffee break or light meal. And I agree for all that. Some waiters (some man) need to work a bit to learn the menu. ➕Except Gunjan (she was amazing) But in general (thanks terrace) it’s 4* place. I enjoyed eating outside in summer when the weather was perfect. Good luck for this place🤗

I went to buy a birthday cake and some macaroons for my nephew's birthday, Saturday evening at the last moment, so everything should have been very fresh, that is what I thought. WRONG! Starting from the service that was a bit rude, the attitude that usually a teacher uses towards naughty children, no smile at all. Definitely not an Italian service. The cake was average but the macaroons were the ever worst I ever tried, very hard with a acidic after taste that we couldn't finish our first and for sure I am going to return the other 3 (I bought a box of 6).

Marufa was really great at service. Recommended place

Terrible service. We left after ordering breakfast, long wait for coffee, no sign of our food, couldn't wait any longer, gave up.

Rating purley on service: I visited Caffè Concerto Stratford Balcony with the intention of buying a couple of cakes for afternoon tea, but the experience was completely ruined by the poor service. Despite standing and waiting, I was ignored twice and eventually had to call for attention myself. The treatment was so disappointing that I decided not to place an order at all. After reading other low-rated reviews, I'm surprised this issue hasn't been addressed.

Yesterday I went there for coffee and cake very nice service by the girl named marufa nice happy girl have some positive energy will come back again

Perfect Dessert thank you Sharmin and Andrianna

Awesome!! What a good quality of products!!!

Ordered food and drinks which came out 20 minutes later on plates and in cups that were unbelievably dirty. Staff were okay, but there is no sense of urgency doing their job. It took 10 minutes for them to bring out the menu, another 20 minutes waiting for food and another 10 minutes waiting for the bill.

Delicious cakes, pastries, coffee and soft drinks.

The woman wearing hijab was very rude! Walking away in the middle of a conversation. Doesn’t speak or understand basic English.

Lovely ambience, great service and overall good experience. The only improvement could be in better portion sizes.

I have visited the cafe in July'24, I really like the ambience and the staff behaviour overall. Especially mentioning Ms Gunjan for her polite behaviour and customer experience. Would definitely will visit here every month.

I really liked the overall experience of the cafe. I tried ruby latte and Mushroom there.. I liked the staff behaviour especially Ms Gunjan who explained my request to chef for the spicy taste I requested for mushroom. Would definitely recommend going there .

" I went there for breakfast, a lovely lady , Gunjan served us. Nice food, nice service. Definitely recommend."

They are undergoing building works and they closed off a section of the restaurant for building work. It's either hot inside no air con or sunny outside with wind. The tables outside were 4 and I had to ask to split a table and sit with my friend. Other than that the food is good and the service was okay. I ordered the omelette no bread and extra salad which was good. The drinks were okay, bit expensive at £8 for a fruity drink. Food is nothing to sing about.

Nice coffee and cakes,nice service. Gunjan served us.

Let's start with our experience at the entrance. Unfortunately, it was very poor. Their approach was like, "While you look for a place, here’s the menu, decide for yourself, sit wherever you want." The breakfast presentation might look good, but I can't say it was delicious or left a lasting impression on my plate. A large portion is served, which is more than enough to fill you up. We ordered Earl Grey tea. I can say it was one of the best teas I've ever had. I definitely recommend it. I'm giving the rating solely for the tea. For me, it's a place to go for tea. I'll try a meal next time and share my experience with that as well. 03.08.24 ZAY

I always love the vibe of Cafe Concerto and their food experience also unique, in addition today served by very professional ladies, Salma and Sharmin. Great customer service!

We often visit London, coincidentally today hosted by 2 wonderful Bangladeshi lady Salma and Sharmin who gave us a great experience!

I am the regular customer of caffe concerto and I like Salma s service 🥂🥂

An excellent table service! Shout out to Maria , her customers service was amazing!

I tried the salted caramel muffin at Café Concerto, and it was one of the best muffins I've ever had. The top was pleasantly crunchy, and the muffin itself was wonderfully moist. I really enjoyed it and am already planning to go back for my birthday cake. I can't believe I hadn't tried it before now. The staff was really friendly.

Very enjoyable coffee and the cherry frangipani was excellent

Lovely macarons from this place - definitely worth trying!

I had the breakfast this morning, it is likely the best breakfast in East London at this time. Im staying at a good hotel but this is above and beyond what the hotel can come up. I recommend this cafe

Good service! Thank you Charmin!

I succumbed to the curse of the ‘old’ middle aged lady who was put on the staff table - tucked away in no man’s land. It was so far away - or rather in the thick of people coming and going - that I felt rather forgotten. Then when my croissant finally arrived, it was so old and tasteless that I had to smother it in butter and jam. It was also rather expensive: black coffee and a croissant £9. I won’t be going back soon.

Sharmin was very accomodating and friendly. She responds to our requests politely. Good job.

I ate outside on the terrace, I use to like this place but the food became bad, really for the huge price, the chicken was very dry, hurting my teeth, almost no cheese, too much vinegar. The girl seemed kinda bored,didn't enjoy. A lot of money on the service fee too

**Cafe Concerto Review** During our visit to Cafe Concerto today, we faced several challenges that significantly detracted from our dining experience, primarily related to staffing, hygiene, and overall cleanliness. Upon arrival, we were informed that the children's menu is only available Monday to Friday, which we found odd given that it was lunchtime and we had specifically asked at the entrance if they had a high chair for our little one. Despite this, we proceeded with our order. The food arrived promptly, but our initial satisfaction quickly turned to disappointment when we discovered a hair on top of our chips. The staff apologized and replaced the chips, but the incident had already affected our appetite. My wife, in particular, found another hair in her meal and was so dissatisfied that she could not eat much of her food. When I informed the staff that I was unwilling to pay for a meal contaminated with hair, I was ready to cover the cost of the rest of our order. The staff appeared unsure and consulted with the manager, who never approached us to apologize or address our concerns directly. Additionally, the general cleanliness of the cafe was below standard. We were seated next to the bar, and the shelf between us and the bar was littered with crumbs and debris, which was quite off-putting and indicated a lack of attention to hygiene. Regrettably, I will not be returning to Cafe Concerto. The food was average at best, and the service was extremely poor. The absence of basic hygiene practices and the manager's failure to engage with us during our ordeal have ensured that this will be our last visit. I certainly do not look forward to finding hair in my food again.

Maria was very helpful when ordering, she’s very friendly and engaging. Would recommend the cafe to friends and family

We had reserved a table here on our way to see Abba Voyage. The service was impeccable and the rose prosecco divine. Thank you

Prices are higher than usual but they have a good variety of food options and I liked the salad I got.

The service that Salma has given us is excellent

Tad on the expensive side but good was served fast and good quality.

Gunman brillant service thank you.

We met Gunjan here she was really good and warm, just loved her hospitality ❤️🧿

Delicious coffee and cakes, with fantastic service from Gunjan, who made us feel very welcome. Highly recommended!

Gunjan did a fabulous job.. excellent service.. definitely recommended.

Great experience, very efficient service from Maria!

Sharmin,terrific service and personality!

Great food and service. Thanks to Salma who was very professional!

Shockingly poor. Staff refused to clear the table to let us sit. Too much of an effort to leave the counter. This the cafe concerto in the middle of the mall.

Food was good. And their service was excellent.

Great service. Very cheerful staff. Helpful. Loved the baileys coffee by Tushar. Thank you👍

Maria is such a wonderful host. Made the whole experience amazing. The food and Bellinis are just brilliant. Must visit in Stratford.

Sharmin was awesome! We had afternoon tea and it was great!

Sharmin was amazing person , smilie is so cute.thank you

Been twice here for breakfast now. First time luckily weather was on our side so sat outside. This time sat inside. We definately enjoyed the atmosphere more outside, as less cramped and where it is small inside tables are quite close so can hear peoples conversations. However, both occasions food was lovely, good selection for breakfast. Only down side was we asked for another round of drinks that never arrive, and by time we saw another staff member to ask again we were ready for the bill. (Drinks werent on bill so no real issue)

Sharmin fantastic service and delicious food!! Thankyou again :)

Lovely server, friendly and chatty. Came for drinks in between shopping. Drinks were ok, nothing amazing.

Shafi is really kind and helpful

Great food lovely service thank you Samar!

Sharmin gave excellent service and the food was great - would definitely go back!

The food is good and Salma is very nice and helpful!

The food was delicious and the cocktails really good. Our waiter Shefi was very kind and served us very quickly. I recommend it😁

Very nice place and lovely service

Sharmin one of the nicest people I have met

Nimra was amazing! What a wonderful person and excellent representative of Caffè Concerto! Not all business, excellent small talk. She recommended the Pistachio Honey Cake and it was Divine! I’ll be sure to visit again! I’ve never had that cake before! It was tooo good!

I recently visited this charming cafe and was blown away by the exceptional service from Gunjan! The coffee was expertly crafted, and the pastries were fresh and delicious. But what truly made my experience stand out was Gunjan's warm and friendly service. She went above and beyond to ensure I felt welcome and taken care of. The cafe's cozy atmosphere and Gunjan's excellent service make it a must-visit spot. I can't wait to go back and enjoy another cup of coffee.👍

Lovely food! Sharmin was great! Only negative was that we waited quite a while to be served initially.

One of the best coffee in London with amazing service from Sharmin. Thank you

The food was absolutely amazing, so fresh and served hot. Sharmin was great. So polite and helpful when helping decide what to order.

Friendly staff! Great Atmosphere and I only got a coffee but was presented amazingly and definitely worth the price:)

The food and ambience was amazing and Sharmin was a great host.

I was not satisfied with the quality of the food and the service at all, and the staff were very slow. I ordered a spinach omelette that had a fishy odour and an iced coffee that was not only not cold but warm without ice and I had to call the staff to add ice to it. Overall, it was not a pleasant experience, and I do not recommend this restaurant.

I recently had the pleasure of dining at Café Concerto, and I must say, the experience was nothing short of exceptional. The service was outstanding, with the staff going above and beyond to make our evening memorable. Two ladies serving that evening, both wearing scarves, were incredibly attentive and polite. They spoke to us softly and made sure we had everything we needed throughout our meal. Their warm demeanor truly enhanced our dining experience. A special shoutout to the lady who graciously took our family pictures; they turned out perfectly and captured our wonderful evening beautifully. We are so grateful for the effort she put into making sure we had such lovely memories. Thank you so much, Café Concerto, for the excellent service and for making our evening so special. We look forward to our next visit!

Had a wonderful lunch here. Great place, delicious food and wonderful service especially by the manager (Raffa) who was very professional and welcoming. Will definitely be returning.

The breakfast was very nice and delicious 😋 we have been attending by Sharmin very nice lady

The waiter Anastasiea served us very nicely and pleasantly, I thank him very much

Waiter dropped a glass of cola over one of us, soaking their trousers to the point that he has had to go and buy a new pair. Although an apology was offered, they said they would take the price of the drink off the bill. However, they did not do this in the end. To add insult to injury (well, soggy trousers) we were still charged the 12.5% service charge. We would definitely not go back here again

Service was amazing. Albaraa was very friendly and respectful. H was extremely efficient and observant.

Great place to eat, although thought it would be more a restaurant atmosphere rather than coffee shop. Only reason for not a full 5 star all round. Sharmin was great and accommodated to our Special requirements

Thank you, Sharon, for an impeccable service, that you are always attentive and helpful. Brilliant person 🫶🏼

Gunjan was really good waiter, she left a good impression of the restaurant so I will come back here again

It was a very nice restaurant, We were served by Gunjan. Very nice place, worth visiting.

Sharmin was very kind and attentive

Shafi was really good host. He did the best he can.

Great food . Good experience. Special thanks to Shafi

Absolutely fabulous! Thank you Sharmin!

Sharmin served us today. Was very pleasant and friendly. Food good but expensive. Great we could get a table on such a busy night. Would recommend.

Sharmin is very professional and pleasant in her manner. We appreciated the service she gave

Sharmin was very helpful and nice. Her smile changed my day🫠

Sharmin and all the staff are magnific. Congratulations 😊

I love coming hete for cake and chai latte. The honey cake it soooo goood

My cousin and I visited this restaurant for breakfast and dessert and we were served by Sharmin. The food and drinks were delightful in themselves, but our waitress greatly improved our experience. She was very attentive and friendly and I would definitely recommend requesting her if you should ever eat here!

Highly recommend this place! Fantastic food and drink selection with a relaxed vibe, a perfect escape from the hustle of Westfield. The desserts are a must-try! The staff are incredibly friendly, especially Gunjun, who went above and beyond to make our visit special. I've walked by many times but finally tried it, and I'll definitely be back. Give it a go!

Food and service were as they should be. I was confused by the sign in front of the bar, where they advertise breakfast for £11.95, but the price in the bar is £13.95

I visited the Cafe Friday evening with my friend. Thank you for the very delicious espresso and crepes with fruits and nutella. She also loved the home cake and wine. The chips was a nice big portion. We were sitting just right next to the entrance . It was very cosy and very good spot of the restaurant.

Nice refresher late afternoon Just what we needed after a busy Fathers Day Gunjan looked after us very well - excellent service - thank you 😊

Mediocre full English breakfast and an apple juice for more than £20. Staff were nice though.

Very nice and hospitable good food

My experience was great during my visit to this cafe. Everything was perfect from the service to food. Kavitha was absolutely amazing, she was very friendly and helpful throughout our time. I would love to come back for sure.

Shafi is lovely and good with service

Shafi was an amazing host and great staff. Made the cafe experience really great. Good cake and great coffee

Great service from Salma - excellent experience and good was lovely I had the mussels which was delightful

Shafi- was a great host to me and my table well. Great to have someone who looks after us well. Very nice atmosphere.