John Lewis & Partners in Newham

I came into the coach store in Westfield and received the worst service I could ever imagine, so I left and came to coach John Lewis and was served by Frankie he was an absolute star. He helped me with the bag tabby 26 in dark stone and made me feel so happy and comfortable. He also convinced me to get the perfume and a card holder which I didnt intend to buy but feel in love after he’s amazing customer service. Thank you to Frankie you was a gem and I’ll definitely be coming back for the next bag I need 🫶🏼🥰

I love shopping at JL. I always find a good bargain in the store.

No customer service agent available not friendly atmosphere 😒 all the products price are mark wrong I wouldn't recommend very bad for such big names especially in the technology department.

John Lewis & Partners is a British retail institution known for its commitment to quality, customer service, and a wide array of products. The flagship store, located on Bluewater Mall in Dartford, epitomizes the brand’s ethos, providing a spacious and inviting shopping environment. Upon entering, customers are greeted by a bright, airy layout that showcases everything from clothing and home goods to electronics and beauty products. The store's design is modern and well-organized, making it easy to navigate through various departments. One of the standout features of John Lewis is its exceptional customer service. Staff members are knowledgeable and approachable, always ready to assist with product inquiries or recommendations. This attentive service enhances the overall shopping experience, making it feel personalized and welcoming. The product selection is extensive, with many high-quality brands represented. The clothing section offers a mix of stylish options for men, women, and children, while the home department features everything from furniture to kitchenware. The emphasis on sustainability is evident, with many eco-friendly products available, reflecting the brand's commitment to responsible retailing. However, prices can be on the higher side, which might deter budget-conscious shoppers. That said, the quality often justifies the cost, and the store frequently runs promotions and sales that provide good value. John Lewis also excels in its online shopping experience, offering a seamless website with convenient delivery options. The click-and-collect service is particularly useful for those who prefer in-store pickup. In conclusion, John Lewis & Partners is a reliable destination for shoppers seeking quality products and excellent service. Whether you're looking for clothing, home essentials, or gifts, it’s a store that consistently delivers a satisfying shopping experience.

Fabulous as always! All of staff in that store are top notch. The products are first class. Here and the Oxford Street store are JLP at its very best!! The Place to Eat is very very reasonable too!!!

The store offered a good range of home wear, clothing and electronic equipment. Cafeteria/restaurant was clean and staff friendly. However I found the toilets a little dirty. A couple of toilets seat's were very loose.

While browsing in the cookware section, a staff member approached and asked if we needed assistance. I asked if they stocked a particular brand, and he responded, "I only work for Le Creuset," pointed to the logos around us, and walked off. His tone and demeanor were condescending, making me feel as though suggesting another brand was somehow foolish. John Lewis really needs to take a closer look at the behaviour of staff in their concessions—his attitude was completely unacceptable.

Want to thank Dilwar in the baby department of Westfield Stratford branch. He was exceptionally patient with us, knowledgeable, and attentive. Much closer with making our choice now!

James was super helpful and sorted my warranty claim super fast, great service 👍

Have a good selection of the products on the website. Staff helpful. Local store to were we live. Always go there to find quality items and to check them in person. Still as good as ever.

Weds 02/10/2024:- Overall a calm shopping experience. Bought a new pair of Dune boots but I, along with several others, had to wait quite a while for an assistant. I asked a cashier if anyone was serving and it turned out to be her! She must have put out a Mayday because a guy arrived to help out. Assume they must be short-staffed. Had lunch in the top floor cafè. Nice generous bowl of a creamy Thai chicken soup with half a small 🥖 all for £5.95 which I thought was good value for money. Lovely girl who served me.

The perfume ladies were so amazing with their customer service. They were so attentive and kind. Monica, who was part of Maison Francis Kurkdjian, was so knowledgable and enthusiastic about showing me a perfume that would suit my taste and she was successful - i love the perfume she recomended me. Amazing amszing staff.

Went in to get cufflinks, found what I was looking for and went to pay. I was held up due to lady in front returning some items and being interrogated in a very hostile manner, surrounded by 3 members of staff. Very unprofessional, she should have been dealt with away from the queue and earshot at the refund desk. I paid for my cufflinks and asked for a small gift bag or paper bag and was offered a medium sized plastic JL bag. Seriously, must do better for such an esteemed business. Plastic bags???? September 2024 Cafe opened, nice space, good selection for breakfast, lunch and afternoon tea.

Usual quality John Lewis experience Friendly staff, great service 👍

Visited the perfumery today the cashier serving me at the Francis Maison Kurkdijan counter was helpful. It did take a while to get served as she was occupied with another customer and was the only person covering that section. Security guard of Asian ethnicity was watching and hovering over like a hawk. All in all an uncomfortable shopping experience. I don’t expect my every move to be watched whilst I stop. Whilst I can respect that they are doing their job I don’t expect that kind of shopping experience whilst observing no other shopper was being treated the same. I don’t think I will be returning to this branch. I don’t get treated like this at the Oxford St. branch. A more pleasurable experience.

(Update review: I need to emphasise why the two stars - A star for the lady at the Bobbi Brown counter and I believe she had piercings? Her just smiling, that alone makes you feel welcomed and safe to browse. Another star goes to another lady at the Estée Lauder counter who wears a hijab - she was absolutely friendly, informative and very welcoming). Original review: I am looking up on their inclusion policies and would like to ask the management if they could please remind some of their members of staff (not the concession) in the perfumery department to treat everyone with fairness and not behave like they are superior above everyone else. This whole race and class division is so very 1970s it’s now time to grow. And just to remind you of your policies on inclusivity I have put it below: Welcoming and inclusive environment The John Lewis Partnership aims to create an inclusive environment where everyone feels valued and free to be themselves. They believe that a diverse and inclusive culture is essential to their future success. Respectful treatment The John Lewis Partnership treats people with fairness, courtesy, and respect. They work with others who do the same.

Place was clean and tidy. Staff were helpful. But had to approach them to get assistance. Only reason for a 4 star review

It’s always good visiting John Lewis for some skin care and makeup. Got the benefit eye brow pencil and been loving since then. Staff are polite and helpful

I have always appreciated the quality of service at John Lewis, but my recent experience at the Stratford branch was deeply disappointing. When I asked a cashier for help finding a different size of a top (as there was no one else on the shop floor), her response was dismissive and unprofessional. She rudely told me, “Can’t you see I’m with a customer?” and then proceeded to ignore my request completely when I inquired if someone else could assist me. Her behaviour made me feel unwelcome and like a nuisance, and I couldn’t help but sense underlying bias in her attitude. This is not reflective of the excellent service I’ve consistently experienced at other John Lewis locations across the country, where staff are always friendly and helpful. There seems to be something fundamentally wrong with the customer service culture at the Stratford branch.

Best news... JL is back with their price match policy "Never knowingly under sold". John Lewis offers 2 years warranty on their electronic items which hardly any other seller does. Normally I go to Peter Jones in Sloane Square and their electronic items are all on the top floor but here in Stratford those are on the ground floor. They also offer "reduced to clear" customer return items on great discounted price

We always find something we need in John Lewis. We were looking for a belt for my husband. He needes a leather soft one. We found one in John Lewis as we almost lost hope. Prices are high but worth it

Fantastic experience thanks to Michael on TVs! We had no clue what we wanted and he shared his vast knowledge with patience and adjusting to our needs. Had an answer to all questions with a smile and without pushing for the sale at all. So refreshing!

Cakes was stale and cutlery and cups were not cleans as my expectatıons

Department store has most of what you need, helpful assistants and good quality items. Some bargains in the sale

It has a good selection of things.

I like the John Lewis store and my visit was good but badly let down by the "Place to Eat" I only wanted a roll and coffee, coffee was great but the roll was terrible, Tuna and Cucumber, it was freezing no butter in the roll there was enough cucumber and tuna but cold the roll was cold in fact so hard I think it was still frozen in places, I had to wait ages for this so I assume the staff member was trying to defrost it, bad show JL, so I went without lunch as I had no time to go elsewhere, I did complain and I was refunded my money.

Love this store but on my last visit didn't have the items I wanted.

11am First level.main entrance closed, so we had to go around to the back. Escalator up from 1st to 2nd level was out of action, I don't think that the two issues were related. Otherwise a good visit. All access points were open as were escalators, staff very helpful.

Very poor experience with website showing multiple clothing items in stock here only to find none are in stock on arriving. Not good enough.

We had a nursery appointment here with Jessica and she was incredible! She took time to get to know us, and what we were looking for. Jessica knew all the products inside out, pushchairs, car seats, baby monitors, breast pumps, everything. She made our whole experience very enjoyable and helpful, I would definitely recommend her to anyone preparing for a new arrival

Love the shop and I shop till I drop in JL

Well laid out department store and pleasant staff

Their customer service team acknowledged “human error” in how my case was handled. CASE-24534757 update: I did speak to Claire who was looking into the complaint and she was unable to resolve it.

I recently had the pleasure of being assisted by Donna at the Maison Francis perfume counter in John Lewis in stratford, Westfield. Donna's extensive knowledge of perfumes was impressive, and she took the time to guide me through the selection process, ensuring I made the right choice. Her expertise and attention to detail were remarkable. Additionally, Donna's friendly and approachable demeanor made the entire experience enjoyable. I am grateful for her outstanding service and would like to extend my sincere thanks to her. Donna is truly an asset to the team at John Lewis. Thank you Donna!

When I'm in Westfield Stratford I always go here, it's not crowded and you can browse in peace. Yesterday I went to the Estee Lauder counter to purchase a perfume. Milfa served me. She was great. Polite, attentive, helpful. She advised me and was so generous with samples. She also gave me small containers with my favourite perfume, as unfortunately, was discontinued. Excellent service. Thank you, Milfa!😊

Always a great experience. Whilst the item we wanted wasn't in stock they had lots of other good deals available. Staff are always friendly and service is top.

A little disappointed. Toilets very smelly. What we wanted to buy was not on show but they got it from storage. We had to buy it without looking at it as they could not open it.

Online Should say What floor you well find item as Entered gone right to the top then come back to Ground floor then was told it was on LV 2 And I found the item in light At the beginning I.Thought it was gadgets as it smart switch a big store like John lewis Should give you more information on where to find the item The staff was very friendly and one staff member told me to cash desk and then asked another member of staff then when they're said go to LV 2 then dawned on me it well be with lights etc If they had where to find the item this little confuse Moments Would not happen

I recently visited the Peter Jones store in Chelsea to purchase a chair that was on sale. Unfortunately, the staff, including the floor manager, were not very helpful. They had only one chair left and refused to hold it for me while I checked another John Lewis store for more options. However, when I contacted customer service, they were incredibly helpful. They found two chairs available at the John Lewis store in Stratford, a location I had never visited before. The customer service at Stratford was infinitely more helpful and friendly. Special thanks to Mohamed, who was exceptionally kind and provided amazing customer service. Congratulations to John Lewis Stratford! Although it's far from my house, it was definitely worth the visit. :)

Nice place to visit, but the prices are so expensive...

The optician section is deluxe and highly recommend! The staff there were very accommodating, nice m, honest and gave sound advice! Thank you both Riz and Sophie for making the journey and experience sensational! They should be made managers!

The staff at John Lewis Westfield Stratford are always very pleasant and helpful. This branch as well John Lewis shepherd's bush tends to be our go to place for larger items as well as other types of shopping such as clothes and homeware. The choice is excellent. The restaurant is brilliant when needing to take a rest from shopping etc. The vibe inside the restaurant is cool and the views of London are great.

Very nice place but hopeless for what I wanted.....

Was looking for a perfume gift, all the staff were very friendly and cheerful and Leila provided excellent customer service!

Hi I went to buy some soney head phones and the sales man at the counter was verry polite, and helpful in informing me of the protection plan along with sighing up for the app, I believe his name was Arcangilo or somthing like that as I didnt right it down he was on the desk by the head phones on the Wednesday around 5pm I believe. He was extremely nice and I just wanted to show my gratitude.

JOHN LEWIS IS TRUELY UN-DEFEATED CHAMPION OF CUSTOMER SERVICE!!!! THEY HAVE CHANGING PODS AND FEEDS ROOMS FOR LITTLE ONES!!!!!!!!!!! THE RELATIONSHIP BETWEEN ME AND JOHN LEWIS IS LIFE LONG. THANK YOU JOHN LEWIS!!

Bought a TV from the store. They had good stock and the staff were friendly and handled the TV with very good care. Arcangelo was super friendly, full of advice and provided lots of helpful information. He did a good job explaining all the add ons and extras some of which we ended up opting for. Would recommend seeking him out if you’re in search of a TV or even if you already know what you want. Will be sure to come back to John Lewis again if in need of any appliances

Very poor customer service experience today. I was shopping with an older relative who found a lovely DKNY handbag marked down from £310 to £186, then to £155. She was delighted with the reduction and went to the till to pay for it. The shop worker at the till stated the bag had been marked down to £155 in error, they would remove it from sale and put it back up for sale after 24 hours at the correct price of £186. When I said the bag was on the shop floor marked at £155 when my relative picked it up, I thought they had an obligation to sell it at the advertised price. I was informed by the worker that this was not the case and they had the right to remove the item from sale for 24 hours and reprice it, before putting it back up for sale. The worker offered no apology for their error. Although I asked to speak to a manager about the issue, she repeated what the other worker had said about their right to remove the bag from sale. She did apologise when I complained about what I felt was the rude and unhelpful attitude of her colleague but no aplogy for their error or the inconvenience this caused a potential customer. Really disappointed that such a supposedly renowned company can be so uninterested in its customers or the service they provide.

Messed up delivery and useless South Africa based call centre!

I had to make some returns. The fastest way is to return items to the store, with tags still in place. So that option was preferred. Staff or rather Partners are very helpful and happy to assist. The whole process took less than 6 minutes for 5 items. Doing in store returns gives you a chance to see other items both new and in the Sale.

John Lewis is unable to carry out a simple exchange even when they are at fault. I bought pajamas in a large size but received a medium top and a large bottom. I did not immediately realize this and wore the item twice. After I realized I received a medium top when it should have been a large. I called John Lewis's customer service by telephone. The first customer service told me to take the item to Waitrose. I visited Waitrose in Stratford and was told they do not exchange items and only deal with food. I called the customer service again and was told to go to John Lewis and that the exchange was possible. I was told customer service should be called if there were any problems in store. The in-store customer service told me they could not exchange the pajama top and directed me to the till and when I explained everything again to the till staff member, she sent me to the fitting room. After explaining what happened to the fitting staff member she said she could not help. I left with no one at John Lewis being able to exchange a simple pajama top. The John Lewis customer service we have come to know is well and truly over.

Snooty staff. I looked at a bag that was on display and touched the handles. When I walked away the assistant went straight to the bag and repositioned it. Don't have displays if u don't want potential customers looking and touching.

Today I went into the perfume section in John lewis @ westfield stratford. As im someone whose very imto perfumes, I know my brands and I can say I'm somewhat pompous when it comes to sales reps trying to persuade me to buy certain perfumes. I always know what I'm getting and I don't do any impulsive purchases. I like to spray the perfume on my skin let it cool down maybe even go home to see the longevity and that's how I roll. HOWEVER,, all this changed when I was met by the wonderful NERMINE, her knowledge us next to none. Incredibly professional and knows what she's selling. When I tell you I was awed by her ability to convince me to buy a perfume that I wasn't even coming in to buy, I was shocked. I walked off, then couldn't help but come back and buy it. The service is incredible and the knowledge and professionalism. I will definitely be coming back to the Maison Francais stand again and again to buy many more perfumes. With someone like Nermine I know very well that I'm getting simply the best! Thank you 😊

A great experience. Very relaxed and nicely lit. I was not feeling too good but it really lifted my spirits. The staff were very helpful and it felt high class in comparison to other eateries. I had a scone with jam and I was offered jam and cream but could not have this due to dietary issues. I noticed they helped a lady to her table as she was carrying bags and had a young child. Lovely staff.

Went to buy pram section to buy soemthing. They seemed unbothered and not helpful at all. Went from one staff to the next hoping for better service. In the end, I was kept waiting for 20minutes and then walked away. 2 of the other staff were having a chit chat rather than serving. Lazy and unhelpful staff.

Many thanks to the wonderful woman with beautiful silver hair in an elegant ponytail, from the Liz Earle outlet who helped me with the most brilliant advice. I left a very happy customer!

Very helpful scotish gentleman on customer service and lady in baby wear department. Only downfall was no lifts and escalators were out of order to get up to it from shopping centre

I went shopping for a new scent at the John Lewis Stratford and recieved amazing service from a lovely worker called Caleb. They were so sweet and knew exactly what I needed. Thanks to Caleb both me and my friend left with full bags and massive grins. Thanks again darling xxx

The fine shopping experience of shopping here is diminishing. It's too expensive and dare I say boring. I'm beginning to understand why people are buying online.

Went to the one in Stratford and the Kilian guy Caleb was absolutely fantastic!!!

I had an extremely unpleasant and uncomfortable experience with security yesterday whilst trying to buy a fragrance for a friend, which ruined my overall desire to purchase from John Lewis. It’s very evident that I was profiled as soon as I walked in, which as a hardworking woman, who makes an honest living, I find to be incredibly insulting. As if I’d risk my livelihood for a £50 bottle of perfume. I understand security guards have a job to do, but no customer should be made to feel pressured by the presence of a security guard breathing down their neck. I’ll be making a formal complaint and I will also be contacting the contractor of the security guards. Completely unacceptable given that I wasn’t the only person shopping on the floor.

My wife just had a frightening experience in John Lewis ladies toiled, where a female surrounded her at the washing basin, then blocked her getting out the door. When my wife questioned her, she said she was checking the toilets!! She didn't have a John Lewis uniform on and her badge round her neck was blank. Beware ladies, my wife was the only one in the toilet at the time.

Came to buy perfume for gift at Stratford and Kilian guy was best guy he give samples for me and the gift bag and very nice perfume person and very knowledgeable.

the costumer service at sunglasses hut was superb! I felt very comfortable and aided! Genuinely happy with my purchase and would recommend! Thank you to the employee! I think her name was Linda, the tall female.

Teiko and Paul were amazing. I am very skinny so it is always hard for me to find suitable clothes in terms of size. Paul was extremely helpful, he guided me throughout the whole process and showed me different models. Teiko was really helpful as well! I would def come back

Rashpaul Singh from Menswear was extremely helpful with styling of a suite for my best friend. He is extremely knowledgeable and friendly and would 100% recommend to anyone who needs help with picking suite for occasion

Cheryl/Sheryl from benefit was super helpful and kind at the Benefit counter!!

Very nice displays and lots of choice for products but all very much the same items as other stores in the centre.

Always good shop plus warranty is good

Update your opening hours on google so they're correct. Morons.

It is a department store, very complete. They treated me very well and with dedication since they went to the warehouse twice to look for a wall clock model that I wanted.

Place is clean, you have lots of choice. Can be a bit pricy. Good friendly staff.

I needed help in finding a specific dish drainer I'd seen online. I approached Umi who was polite and came across as genuinely wanting to help. Her mannerism and customer service really echoed what good customer service should be. She was relatable and recommended a brand that may do the matching cutlery holder, as unfortunately the drainer does not come with one. I was served by another staff member at the till who was also warm and very polite. John Lewis has it right with their customer service. I wish other companies would follow their lead.

Very bad experience..The staffs are impolite and their behaviour is also very rude... Especially the guy in the billing section

I love Oxford street shopping. It is like I haven’t visited London until I have shopped on that street.

Customer service has gone downhill.

Do not shop here. I would give zero stars if possible. This store is an embarrassment to John Lewis. I visited to buy a camera but left when I found they were all locked away. The electronics section was also full of tatty returns. When leaving the store I was shouted at by an aggressive, profiling security guard who attempted to stop me illegally without reason.

Really awful experience in John Lewis Westfield Stratford. Limit of 6 items only in the changing room- I’m not the keenest shopper so I find it a bit of a pain to keep getting changed to swap items but understand the reason for it. However asked the assistant in the changing room to keep a number of items on hold for me whilst I tried others on but all the items got removed from the changing room - not once but twice!!! Got the impression that staff were only interested in making sure clothes didn’t get nicked and that clothes got put back out on the shop floor as soon as possible. Looking after customers on the other hand did not appear to be a priority- very disappointed!

I went into this branch to purchase a long lasting perfume. I trust Maison Francis Kurkdijan Paris brand when it comes to a long lasting scent. So the consultant (name starts with N) she gave me the Rouge 540 one and OMD it was the one i was looking for. Amazing selling skills and this branch is way better than oxford street branch in terms of space on shop floor. So thank you to her. I would definitely come back for more products.

John Lewis doesn't disappoint. Spacious store, clean and tidy. This visit we went to the restaurant/ cafeteria, this offered quality food reasonably priced. The serving staff were polite and friendly. Plenty of seating space in a clean and pleasant environment.

A large store that gathers many good manufacturers in one place. A large selection... You can choose both clothes and footwear, as well as household appliances or kitchen equipment - accessories

As expected of John Lewis stores. So easy to reach at Stratford / Stratford City

Big business like John Lewis and they can't even get their hours right. Google says 10-20:00 everyday, and says confirmed by the business. Sunday hours are 11:30 - 18:00 but you can't pay until 12:00

This is one of the best shops at Westfield but is also expensive for clothes. Excellent electronic consumer products with wide range of different brands. They've dropped their price guarantee but still have well laid out store. Noticed they've got a reduced section which has got some refurbished items

It's really well know brand in all over the uk

The place to Eat on 3rd floor is a nice place, good choice of food or pasteries, coffee is flavoursome. Most the staff are well trained, very helpful and polite. They respond quite well at peak times ie cleaning and preparing tables. I highly recommend.

First time visiting the John Lewis in Stratford with my family. Really nice store with my favourite being the channel counter. A lovely staff from channel helped us out great. However there was a very rude lady from the Bobby brown make up stand who was very rude, had a lot of attitude and dismissed my mum when she asked her about one makeup.She decided to just go past and completely ignore us even while putting makeup on another customer Not at all great customer service since we wanted to buy one of the products but didn’t

Came to the store today, and was severd by Anna, she was charm personified, extremely helpful, it takes fabulous individuals to make a great team, she is a credit to the store, I look forward to coming again.

Special shout out to Yolande in the bed linen department who helped me and my colleagues out on Wednesday night on a manic shopping spree. She was an absolute angel and her kindness was much appreciated :)

Had lunch in the coffee shop and it was delicious

Absolutely stunning, situated on the top floor of Westfield in Stratford City center. It's the place to shop, the biz in the mall and all the beautiful things are tempting. I just loved the ambience.

Unfortunately the Laura Mercier counter wasn't staffed for several hours, even though we were told the "lady was at lunch" and to come back in 1 hour. Lots of staff in the makeup counter didn't want to offer their products, they were too busy giggling and looking at their phones. It's not surprising that stores like these close down, which is a shame because things like patch tests can't be done online. I went elsewhere to spend £100 instead.

We went to buy a couch and sound bar and service was awful - they didn't know where things were or how to even operate the sound displays to try them! One would expect more of John Lewis customer service especially when purchasing expensive tech hardware (only reason we didn't buy online was to test the sound bars!). Also we got the wrong color sound bar and will now need to return it.

Tried to get men's formal/ work shoes here. No luck.

Staff were not interested in serving you and when they did they didn’t have a clue about the items they were selling. Three people to make one sale.

How refreshing to see a clean and well laid out store. Everything was beautifully presented and the staff were excellent.

Norwich store is one of the best in the country

Excellent suit fitting. The Gent was a diamond

Just went for a coffee. Store was well stocked

Amina at the Hourglass stand was amazing ! I came in a few days ago just to check my concealer shade and ended up getting amazing tips and advice from Amina who was so sweet and lovely to talk to. She was so helpful that I came in today, had a small consultation and immediately purchased everything she recommended. If you’re looking for makeup tips and advice I 100% recommend Amina :)