John Lewis & Partners in Newham

I was going to visit on the 31/01/2025 but I resigned and I won't be coming back until I have moved or got a new job.

It was closed. Although Google says open until 9pm

Worst customer service ever. I walked in today near closing time and asked a lady working in tech where apple airpods are and she said we are closing soon and I said that's fine as I'm only checking the price, she sent me to the left and no airpods were there. Then I asked her again and see sent me to the right and they were Samsung headphones. When I asked her why are you doing this, she just walked off. When another worker approached me I told him why is she behaving like this so he replied she's new and doesn't know where they are. I told him then why doesn't she just say that. Iv been to Samsung, apple and currys who have exceptional customer service but john lewis tech department at startford westfield has always been a nightmare to visit. Never again.

If you are looking to go here for bridal shoes or attire.. don't bother as they don't have a bridal section!! Quite shocking for a massive John Lewis in a place such as Westfield. Staff are friendly, but the store is just lacking.

This can be found only in few towns nowadays. Most of them close down.

I don't even want to give any stars but there is no other option the manager is very bad very bad manager In the men's section

Staff not very helpful and most times you want something specific they don't have and you need to go and buy it online.

I recently visited John Lewis home care shop expecting the exceptional service one would associate with such a prestigious establishment. Unfortunately, my experience was far from it, largely due to the conduct of one of the staff members of the till. The cashier, a young woman whose name i did not catch, was inattentive and dismissive. While I was in front of the till and other customers were waiting in line she started placing things behind the counter. This experience left me questioning whether those values are reflected in your customer service.

Generally I love John Lewis but although the shop itself was fine, the toilets were disgustingly dirty, broken seats, no paper or hand soap, one blocked. They were so in need of at least a good clean but really needed a refit. Come on John Lewis, spend some money on Stratford toilets. Very unimpressed.

Men's wear very poor only staff I see was on her phone left snd went to gant really different

Bad service. Really mean cashiers

Plenty stuff to buy... really cheap

Great staff in the menswear department. Helpful & friendly. Good choice of quality brands. A really nice place to shop.

needed a pair of sunglasses but im really picky and the staff helped me out and were very patient with me, would definitely recommend coming here to get new sunglasses !!! the lady who helped me was rizwana and she was amaazingg very patient with me

I have received an incorrect item twice, I’m really disappointed. My item is still not with me

New year sales got two fred Perry tops half price very happy

Lovely experience with staff and co that will leave you willing and yearning too buy.

I can't believe how helpful and nice the staff of this store is. They really go above and beyond and make you feel cared for, I don't think I ever experienced better customer care anywhere else

Went for shoes for my 1 year old son. The shop employee was talking to colleges and after she quick helped measure and point where shoes are his size she took off to her colleges as quick as possible to continue chatting. We spended approx 15 min in shop and decided not to buy anything. And left. Very poorly service. Its sad because i heard they are above avg. Our experience was very poor, very uninterested employees that prioritize talking with each other and try to wimp you off as quick as possible.

Tried to buy a greetings card. A large, angry looking woman in a cream jumper and trousers which were undone at the waist kept trying to walk through me. No 'excuse me'. Just dirty looks and attitude. I thought she was just a particularly unpleasant shopper. After a while I realized that she actually works there. Picked my greetings card. Queue was so big that I walked away. Bought my card from Card factory in the end - half the price with staff who don't look like they hate their work - and I was served in less than a minute. Looked for other gifts - poor stock selections which were inferior to that which I can find online, with JL offering poor value pricing. Asked a member of staff for help. They were walking away from me, with their back to me while responding. Strangely I've had that experience a few times in JL over the past few years - engaging staff who are staring into the distance or not breaking off a conversation with their colleague, and who treat me like an inconvenience. I used to buy stuff from JL LOADS - I don't see any point in them anymore. Between Amazon and M&S I can get what I would have bought from JL at far, far better prices and with much better customer service standards elsewhere. Sad to see a once great shop turn into such a pointless store.

Went in to buy a new NEF oven, we knew what we wanted just needed info on the differences between the choices. Looked at the range for some time giving obvious signals to any experienced or professional/well trained sales assistant that we were serious customers, while SIX 'partners', stood chatting behind the nearby counter! They clearly saw us but obviously it was more important to chat than approach. Spoke to a near by, I assume, manager who said sorry and that was not what should happen, but no effort to rescue the sale. The 'partnership' has fallen, what a shame.

Bella at the Dior counter was so lovely and helped me get everything I needed - wonderful customer service!

Horrific experience with the old asian woman working at the longchamp counter. I was trying to purchase a bag and was looking for a specific colour, she wouldn’t stop following me despite the fact I was literally next to her. I picked up a bag I wanted and placed it on the glass table in front of me, she picked it up and took it and put it back despite the fact I’d said I wanted it? Then she started saying ‘no no no’ and giving me dirty looks and whatnot. I ended up buying a bag and paying for it at another till where the woman who served me was lovely, but she forget to take off the security tag and I didn’t realise under about 10 minutes later. I went back to ask for the tag to be removed, I had the receipt and bag still, and the Asian woman came over and started saying ‘no!!’ and accused me of stealing the bag. The woman at the counter said she’d served me but the Asian woman kept saying I’d not paid for it and I showed her the receipt, she said that I was lying as the receipt did not have the date on it?.. clearly she has trouble reading since the receipt obviously had the date on it since that is common sense. The other woman pointed out it did have the date and the Asian woman said ‘okay you can go’ and scoffed at me, not an apology or anything. I can’t believe someone can act like this especially considering the fact she is pushing 50 working in a retail job.

I’m an avid John Lewis fan but my latest experience in the Stratford store was awful - I spent half an hour waiting to be served in the tech department only to be told the product was out of stock. I then asked to buy the display item instead but was told that wasn’t possible. I then went to the gift department and had to endure a 25 minute wait in line to pay. Following this experience m, I fully understand why I generally shop online!

Crap service. Gift wrap closed at 7pm two weeks before Christmas? Pathetic

As always, staff were very helpful and they had a surprisingly good range of things available, at good prices. I was slightly disappointed not to find any marzipan fruits, but I guess if they had any, they had sold out by the day before Christmas eve, and they had a range of similar gifts, as well as something nice I found for someone else I didn't have a good idea for. As always, a pleasure to shop at and the first place you should think of for most things.

Not impressed everytime i visit, can't find a member of staff, then once I managed to find someone they don't know anything then vanish to no return when they say they are going to find someone to help. I'll just go to amazon 🙄

Rudly kicked out of the store near closing. Did not allow me just to check a specification of an item so that I can potentially come and buy it another day. There were still customers queuing to pay. I understand they need to close the tills but I was not going to purchase anything. Simply rude. It would have taken me 30 seconds.

Massive thanks to Steven in customer collections (gentleman with glasses) he went out of his way to make the process as seamless as possible. Amazing service ahead of Christmas.

Very expensive compared to purchasing directly from store

I had a very disappointing experience at the Dior beauty counter in John Lewis. Despite waiting for assistance, I was completely ignored by the staff. After finally speaking to the manager—who kept me waiting for 30 minutes—she simply said “sorry” and suggested I leave and come back later. This was incredibly frustrating and unprofessional. Instead, I went to Boots, where I received excellent customer service. The staff there were attentive, helpful, and made me feel valued as a customer. They even explained their loyalty points system, which was a nice bonus. I expected much better from Dior at John Lewis, but unfortunately, they let me down. I won’t be returning to this counter.

Staff always make time to help you find what you need

Lots to offer on each of the floor's. I usually have a hot drink in the cafe. Their on electrical s are usually well priced.

Have a good selection of the products on the website. Staff helpful. Local store to were we live. Always go there to find quality items and to check them in person. Still as good as ever!!

Love the West end John Lewis. Lots to choose from great staff and nice places to eat. Well worth a visit.

Sat 30 Nov We entered and left ‘Place To Eat’ immediately on this occasion due to the long queues. Appreciate it’s a Saturday and therefore busier than expected. But it would really help to have at least two ‘partners’ working on the coffee counter. Poor lady was on her own and struggling. Previously: Clearing tables has been abandoned today. Unsightly. JL is better than this.

Small but effective haberdashery section. Need to sharpen the shears though, seems as though have been cutting paper with them

We visited John Lewis to purchase a pram and car seat. We received outstanding service from Tazkiah. She was incredibly knowledgable and helpful. Thank you so much for your time.

Lovely cake and hot drinks. The restaurant was spacious and very clean

Was in the restaurant today on the upper floor of John Lewis. I do not know why but the air conditioner was on and it was very cold. We had a similar experience when we were there about one month ago. Several customers kept their coats on while eating their food. It’s ridiculous. We will not be using the restaurant again until it is warmer.

Good selection of household goods

I purchased products from John lewis Westfield mall Stratford. They didn't accept for return, refund or exchange. The manager answers were like disrespecting, and rude. The customer service is bad, terrible 0% Waste of money on purchasing there.

Lee in ladies clothing went above and beyond to track down a dress my wife wanted for our daughter. Eventually the only one in stock was tracked down to a display that was not where it should have been

Used my rewards for free hot drink and cake.....lovely

Had a great experience in longchamp at John Lewis. A lovely lady, Kathy helped me pick out a bday gift, talked me through all the bags and gave great recommendations. Excellent service!

Caleb was super helpful and nice when exploring fragrances from Kilian

11am First level.main entrance closed, so we had to go around to the back. Escalator up from 1st to 2nd level was out of action, I don't think that the two issues were related. Otherwise a good visit. All access points were open as were escalators, staff very helpful. John Lewis are Christmas ready. The shop looked clean, tidy and polished for Christmas. Staff were all welcoming as we wo Derek the store.

Went to look at prams, the customer service was outstanding. Forgot their names but 2 of them helped / advised us on what's good etc. Learnt a lot. Very friendly and easy to talk to as well

Great seating area and cozy for having a simple coffee and cake.

Classic British store Love it!!!

Mustafa was super helpful - thanks a lot! 😊

I purchased a sofa through John Lewis (JL) when the furniture was delayed in being delivered multiple times (5 and counting!) JL washed their hands of the issue, blaming the supplier only. I have also heard numerous examples of poorly delivered white goods from JL, so I will stear well clear of your store and website in the future.

Lovely store, pleasant staff, plenty of quality items in store

The restaurant has terrible service and long waits for food.

I had a bra fitting in John Lewis, and was very nervous as I haven't had one in years. Caitlin was fantastic. She was patient and answered all of my questions, while also pre-empting what I needed as a client. She was also considerate and I didn't feel any social discomfort from the process. The only reason this isn't a five-star-review is because of the up-market costs of the items (not the fitting, that was free!). There are very few places that do bra fittings, and the only places that I could find were all up-market so make me as a buyer feel inadequate when I can't actually buy the bra style that best fit me, especially when my size had changed so much. Product quality is good, but price tags were winceable.

Friday 1st November, 17:30pm, James in John Lewis technical support was amazing, very respectful very easy going and very nice. Great experience.

I came into the coach store in Westfield and received the worst service I could ever imagine, so I left and came to coach John Lewis and was served by Frankie he was an absolute star. He helped me with the bag tabby 26 in dark stone and made me feel so happy and comfortable. He also convinced me to get the perfume and a card holder which I didnt intend to buy but feel in love after he’s amazing customer service. Thank you to Frankie you was a gem and I’ll definitely be coming back for the next bag I need 🫶🏼🥰

I love shopping at JL. I always find a good bargain in the store.

No customer service agent available not friendly atmosphere 😒 all the products price are mark wrong I wouldn't recommend very bad for such big names especially in the technology department.

John Lewis & Partners is a British retail institution known for its commitment to quality, customer service, and a wide array of products. The flagship store, located on Bluewater Mall in Dartford, epitomizes the brand’s ethos, providing a spacious and inviting shopping environment. Upon entering, customers are greeted by a bright, airy layout that showcases everything from clothing and home goods to electronics and beauty products. The store's design is modern and well-organized, making it easy to navigate through various departments. One of the standout features of John Lewis is its exceptional customer service. Staff members are knowledgeable and approachable, always ready to assist with product inquiries or recommendations. This attentive service enhances the overall shopping experience, making it feel personalized and welcoming. The product selection is extensive, with many high-quality brands represented. The clothing section offers a mix of stylish options for men, women, and children, while the home department features everything from furniture to kitchenware. The emphasis on sustainability is evident, with many eco-friendly products available, reflecting the brand's commitment to responsible retailing. However, prices can be on the higher side, which might deter budget-conscious shoppers. That said, the quality often justifies the cost, and the store frequently runs promotions and sales that provide good value. John Lewis also excels in its online shopping experience, offering a seamless website with convenient delivery options. The click-and-collect service is particularly useful for those who prefer in-store pickup. In conclusion, John Lewis & Partners is a reliable destination for shoppers seeking quality products and excellent service. Whether you're looking for clothing, home essentials, or gifts, it’s a store that consistently delivers a satisfying shopping experience.

Fabulous as always! All of staff in that store are top notch. The products are first class. Here and the Oxford Street store are JLP at its very best!! The Place to Eat is very very reasonable too!!!

The store offered a good range of home wear, clothing and electronic equipment. Cafeteria/restaurant was clean and staff friendly. However I found the toilets a little dirty. A couple of toilets seat's were very loose.

While browsing in the cookware section, a staff member approached and asked if we needed assistance. I asked if they stocked a particular brand, and he responded, "I only work for Le Creuset," pointed to the logos around us, and walked off. His tone and demeanor were condescending, making me feel as though suggesting another brand was somehow foolish. John Lewis really needs to take a closer look at the behaviour of staff in their concessions—his attitude was completely unacceptable.

Want to thank Dilwar in the baby department of Westfield Stratford branch. He was exceptionally patient with us, knowledgeable, and attentive. Much closer with making our choice now!

James was super helpful and sorted my warranty claim super fast, great service 👍

Weds 02/10/2024:- Overall a calm shopping experience. Bought a new pair of Dune boots but I, along with several others, had to wait quite a while for an assistant. I asked a cashier if anyone was serving and it turned out to be her! She must have put out a Mayday because a guy arrived to help out. Assume they must be short-staffed. Had lunch in the top floor cafè. Nice generous bowl of a creamy Thai chicken soup with half a small 🥖 all for £5.95 which I thought was good value for money. Lovely girl who served me.

The perfume ladies were so amazing with their customer service. They were so attentive and kind. Monica, who was part of Maison Francis Kurkdjian, was so knowledgable and enthusiastic about showing me a perfume that would suit my taste and she was successful - i love the perfume she recomended me. Amazing amszing staff.

Usual quality John Lewis experience Friendly staff, great service 👍

Went in to get cufflinks, found what I was looking for and went to pay. I was held up due to lady in front returning some items and being interrogated in a very hostile manner, surrounded by 3 members of staff. Very unprofessional, she should have been dealt with away from the queue and earshot at the refund desk. I paid for my cufflinks and asked for a small gift bag or paper bag and was offered a medium sized plastic JL bag. Seriously, must do better for such an esteemed business. Plastic bags???? September 2024 Cafe opened, nice space, good selection for breakfast, lunch and afternoon tea.

Visited the perfumery today the cashier serving me at the Francis Maison Kurkdijan counter was helpful. It did take a while to get served as she was occupied with another customer and was the only person covering that section. Security guard of Asian ethnicity was watching and hovering over like a hawk. All in all an uncomfortable shopping experience. I don’t expect my every move to be watched whilst I stop. Whilst I can respect that they are doing their job I don’t expect that kind of shopping experience whilst observing no other shopper was being treated the same. I don’t think I will be returning to this branch. I don’t get treated like this at the Oxford St. branch. A more pleasurable experience.

(Update review: I need to emphasise why the two stars - A star for the lady at the Bobbi Brown counter and I believe she had piercings? Her just smiling, that alone makes you feel welcomed and safe to browse. Another star goes to another lady at the Estée Lauder counter who wears a hijab - she was absolutely friendly, informative and very welcoming). Original review: I am looking up on their inclusion policies and would like to ask the management if they could please remind some of their members of staff (not the concession) in the perfumery department to treat everyone with fairness and not behave like they are superior above everyone else. This whole race and class division is so very 1970s it’s now time to grow. And just to remind you of your policies on inclusivity I have put it below: Welcoming and inclusive environment The John Lewis Partnership aims to create an inclusive environment where everyone feels valued and free to be themselves. They believe that a diverse and inclusive culture is essential to their future success. Respectful treatment The John Lewis Partnership treats people with fairness, courtesy, and respect. They work with others who do the same.

Place was clean and tidy. Staff were helpful. But had to approach them to get assistance. Only reason for a 4 star review

It’s always good visiting John Lewis for some skin care and makeup. Got the benefit eye brow pencil and been loving since then. Staff are polite and helpful

I have always appreciated the quality of service at John Lewis, but my recent experience at the Stratford branch was deeply disappointing. When I asked a cashier for help finding a different size of a top (as there was no one else on the shop floor), her response was dismissive and unprofessional. She rudely told me, “Can’t you see I’m with a customer?” and then proceeded to ignore my request completely when I inquired if someone else could assist me. Her behaviour made me feel unwelcome and like a nuisance, and I couldn’t help but sense underlying bias in her attitude. This is not reflective of the excellent service I’ve consistently experienced at other John Lewis locations across the country, where staff are always friendly and helpful. There seems to be something fundamentally wrong with the customer service culture at the Stratford branch.

Best news... JL is back with their price match policy "Never knowingly under sold". John Lewis offers 2 years warranty on their electronic items which hardly any other seller does. Normally I go to Peter Jones in Sloane Square and their electronic items are all on the top floor but here in Stratford those are on the ground floor. They also offer "reduced to clear" customer return items on great discounted price

We always find something we need in John Lewis. We were looking for a belt for my husband. He needes a leather soft one. We found one in John Lewis as we almost lost hope. Prices are high but worth it

Cakes was stale and cutlery and cups were not cleans as my expectatıons

Fantastic experience thanks to Michael on TVs! We had no clue what we wanted and he shared his vast knowledge with patience and adjusting to our needs. Had an answer to all questions with a smile and without pushing for the sale at all. So refreshing!

Department store has most of what you need, helpful assistants and good quality items. Some bargains in the sale

It has a good selection of things.

I like the John Lewis store and my visit was good but badly let down by the "Place to Eat" I only wanted a roll and coffee, coffee was great but the roll was terrible, Tuna and Cucumber, it was freezing no butter in the roll there was enough cucumber and tuna but cold the roll was cold in fact so hard I think it was still frozen in places, I had to wait ages for this so I assume the staff member was trying to defrost it, bad show JL, so I went without lunch as I had no time to go elsewhere, I did complain and I was refunded my money.

Love this store but on my last visit didn't have the items I wanted.

Very poor experience with website showing multiple clothing items in stock here only to find none are in stock on arriving. Not good enough.

We had a nursery appointment here with Jessica and she was incredible! She took time to get to know us, and what we were looking for. Jessica knew all the products inside out, pushchairs, car seats, baby monitors, breast pumps, everything. She made our whole experience very enjoyable and helpful, I would definitely recommend her to anyone preparing for a new arrival

Love the shop and I shop till I drop in JL

Their customer service team acknowledged “human error” in how my case was handled. CASE-24534757 update: I did speak to Claire who was looking into the complaint and she was unable to resolve it.

When I'm in Westfield Stratford I always go here, it's not crowded and you can browse in peace. Yesterday I went to the Estee Lauder counter to purchase a perfume. Milfa served me. She was great. Polite, attentive, helpful. She advised me and was so generous with samples. She also gave me small containers with my favourite perfume, as unfortunately, was discontinued. Excellent service. Thank you, Milfa!😊

I recently had the pleasure of being assisted by Donna at the Maison Francis perfume counter in John Lewis in stratford, Westfield. Donna's extensive knowledge of perfumes was impressive, and she took the time to guide me through the selection process, ensuring I made the right choice. Her expertise and attention to detail were remarkable. Additionally, Donna's friendly and approachable demeanor made the entire experience enjoyable. I am grateful for her outstanding service and would like to extend my sincere thanks to her. Donna is truly an asset to the team at John Lewis. Thank you Donna!

Always a great experience. Whilst the item we wanted wasn't in stock they had lots of other good deals available. Staff are always friendly and service is top.

A little disappointed. Toilets very smelly. What we wanted to buy was not on show but they got it from storage. We had to buy it without looking at it as they could not open it.

Online Should say What floor you well find item as Entered gone right to the top then come back to Ground floor then was told it was on LV 2 And I found the item in light At the beginning I.Thought it was gadgets as it smart switch a big store like John lewis Should give you more information on where to find the item The staff was very friendly and one staff member told me to cash desk and then asked another member of staff then when they're said go to LV 2 then dawned on me it well be with lights etc If they had where to find the item this little confuse Moments Would not happen

I recently visited the Peter Jones store in Chelsea to purchase a chair that was on sale. Unfortunately, the staff, including the floor manager, were not very helpful. They had only one chair left and refused to hold it for me while I checked another John Lewis store for more options. However, when I contacted customer service, they were incredibly helpful. They found two chairs available at the John Lewis store in Stratford, a location I had never visited before. The customer service at Stratford was infinitely more helpful and friendly. Special thanks to Mohamed, who was exceptionally kind and provided amazing customer service. Congratulations to John Lewis Stratford! Although it's far from my house, it was definitely worth the visit. :)

The optician section is deluxe and highly recommend! The staff there were very accommodating, nice m, honest and gave sound advice! Thank you both Riz and Sophie for making the journey and experience sensational! They should be made managers!

Nice place to visit, but the prices are so expensive...

The staff at John Lewis Westfield Stratford are always very pleasant and helpful. This branch as well John Lewis shepherd's bush tends to be our go to place for larger items as well as other types of shopping such as clothes and homeware. The choice is excellent. The restaurant is brilliant when needing to take a rest from shopping etc. The vibe inside the restaurant is cool and the views of London are great.

Very nice place but hopeless for what I wanted.....

Hi I went to buy some soney head phones and the sales man at the counter was verry polite, and helpful in informing me of the protection plan along with sighing up for the app, I believe his name was Arcangilo or somthing like that as I didnt right it down he was on the desk by the head phones on the Wednesday around 5pm I believe. He was extremely nice and I just wanted to show my gratitude.

Was looking for a perfume gift, all the staff were very friendly and cheerful and Leila provided excellent customer service!

JOHN LEWIS IS TRUELY UN-DEFEATED CHAMPION OF CUSTOMER SERVICE!!!! THEY HAVE CHANGING PODS AND FEEDS ROOMS FOR LITTLE ONES!!!!!!!!!!! THE RELATIONSHIP BETWEEN ME AND JOHN LEWIS IS LIFE LONG. THANK YOU JOHN LEWIS!!

Bought a TV from the store. They had good stock and the staff were friendly and handled the TV with very good care. Arcangelo was super friendly, full of advice and provided lots of helpful information. He did a good job explaining all the add ons and extras some of which we ended up opting for. Would recommend seeking him out if you’re in search of a TV or even if you already know what you want. Will be sure to come back to John Lewis again if in need of any appliances