Caffe Concerto in City of London, Westminster

A beautiful place with friendly service, but the coffee and the cake didn’t taste good at all

The Americano is good, the cake is good too, but it's overpriced, and the employee, Peawan G, is nice and awesome.

Thank you for Pranvan G of the service

Tried the peanut butter pretzel ice cream recommended by our kind and helpful server - Adele and it was delicious... will surely come back for it again

Dear Anabelle, I would like to express my sincere thanks and appreciation for your outstanding and exceptional service. You were a true example of courtesy and professionalism, and your warm and friendly attitude made our experience at Caffè Concerto truly memorable. Your attention to detail and dedication did not go unnoticed, and it is truly appreciated. Thank you for such a high level of service. I wish you continued success and all the best in your career.

We visited Caffe Concerto in Regent Street, even though it was extremely busy the staff kept the place tidy and they were very attentive and polite. The pasta was cooked perfectly and the service (especially from Shobhit S) was fantastic.

Andrella’s service was amazing, the food was awesome and the atmosphere very bougie.

Noor.B. Was amazing server highly recommend, she very nice to us and made us feel very welcomed, the food the she recommended was very good thank you Noor 🙏😊

Food was amazing Thanks to shobit was very friendly and recommended there garlic bread with cheese and vegan pesto spaghetti

It was a great experience! We’ve been served by Andrea and she’s super adorable! We went early during the weekend morning because it gets very busy during the day. Loved it!

Great customer service of Shobhits Give a men a rise

Kim Y, he was a great guy. We loved his survice. Thank you so much. We had pretty delicious cakes and tiramisu with coffee.

Gelato and coffee. Fantastic service. Thank You!

We didn’t like how the guy with the glasses treated us. The other two guys were wonderful.

Very lovely experience, the tea and cakes were delicious 😋 thank you.

Noor b amazing service and very friendly

Thank you for the service Andreea V. Very tasty cakes.

Shobuit S gave us a great service. I love the atmosphere and deserts here!

Very good! Shobhit served us very well, excellent food.

Impromptu visit to Caffè Concerto, and we were able to see seated immediately without a booking. The service was great and the cakes were delicious, albeit slightly pricey. However, with the location in Central London it's probably no higher than would be expected. I had the honey cake, which I really enjoyed. The flavour was subtle but really tasty.

Beautiful place, delightful food, great service!!! Very glad Andrea was our waitress, we loved to have breakfast there ❤️🙂

A great breakfast cafe and restaurant. The flat white is excellent. The atmosphere is beautiful.

Reservations are required. No one should reserve an outside table because anyone who passes by will enter with you. The French toast is average, the latte is good. The service is bad and very slow.

Great Macha Latte and great service by Noor

Amazing service from Noor. B. Which made our day!

Andrea & Noor B were an absolute pleasurable start to a Friday morning.

Nawal provided great with her pleasant nature 😀

Visiting Caffe Concerto Regent Street was a wonderful experience, and I must thank Nawal B in particular for making it stand out. Especially after visiting different Caffe Concerto branches in London. The moment I stepped inside the restaurant, Nawal's charming smile made me feel so welcome and at home right off the bat. She showed me to a lovely table and went through the menu with me, making recommendations that suited my preferences. Her service approach is far more attentive than most; she offered to refill my drink without me needing to signal, and she only checked on me once my meal had arrived, ensuring everything was perfect so as not to be intrusive. Nawal B balanced warmth and professionalism beautifully, and her passion for service shone through. Thanks to Nawal B, I left feeling that my whole dining experience was elevated and felt personal instead of mundane. Having someone be that considerate is pretty rare to come across. I’ve no doubt I will return, not just for the amazing food and atmosphere but because of the phenomenal attention given by Nawal B. Strongly suggested!

great food great service sooth jazz music very relaxing. thank you !

Beautiful space, setting. Lovely cakes and great service! Kids were looked after first, which made them feel special. It was great! ❤️

One of the best and most beautiful spots in London! If you’re looking for amazing coffee and delicious desserts, Coffee Concerto is a must-visit. The quality is top-notch, and the customer service is excellent. A special thanks to Andreea V. who served me with such kindness and professionalism—she truly made the experience even better. Highly recommended for anyone who appreciates a great café experience.

Really good coffee and environment! The service was amazing, thanks to Andreea V.

I recently had breakfast at Café Concerto on Regent Street and was thoroughly impressed by the outstanding level of service provided by Andrea V . From the moment I arrived, she demonstrated exceptional professionalism, attentiveness, and a genuine commitment to guest satisfaction. Her courteous manner, efficiency, and attention to detail contributed significantly to a seamless and enjoyable dining experience. Andrea is a credit to the establishment, and her service undoubtedly reflects the high standards of Café Concerto. I would gladly return and highly recommend the venue to others.

Andrea and the rest of their colleagues were great and very friendly. Nice cafe too!!

Our server Shobhit was excellent and we really enjoyed his hospitality. He had good knowledge of dishes on the menu and was very prompt in answering our queries.

Exceptional service! The waiter, Kim Y, made us feel welcomed and well taken care of.

Shobhit s Thx so much for serving us

Delicious and lovely …. Nice and friendly staff

We were very disappointed by the service during our recent visit. As an Asian family, we couldn’t help but notice a difference in how we were treated compared to other customers. Although we arrived earlier and ordered both food and cake, another table—who came later—received their cake well before us. When I politely enquired at the counter, the staff member, Soare, responded with a dismissive tone and rolled her eyes at me, which I found both unprofessional and deeply disrespectful. I don’t know if this was racial discrimination, but it certainly felt very unpleasant. While other female staff were kind and courteous, the overall experience left me feeling quite uncomfortable.

The staff was very friendly, the music was just right, although the palmier was a bit soft, when I was expecting a crispy one.

Noor was a wonderful server! Made our visit here a highlight of our day.

Soare and Andrea are amazing ❤️❤️

“I would like to thank your team for the delicious pastries and excellent coffee – the experience was outstanding in terms of quality and taste. However, I noticed that the level of professionalism in service could be improved. I hope this aspect receives more attention, as the place truly deserves the best.”

Thank you Andrea for great service

5/5. The sweets were excellent.

Lovely decor and service and food!!!

Croissant was not so good. Service by Andreea was excellent, very nice experience with her.

Very nice breakfast, I really enjoyed it, but the best experience was being served by Andreea V an amazing girl and server. Thank you very much Andreea for the service provided. Very polite, professional and attentive with my allergie. Definitely come back.

Rachel looked after us well. An excellent start to a Sunday.

Samuel was fantastic, brilliant service

Shobhit s good service thank you

Shobhit S very great staff member he took pictures of us and was very lovely

Thanks to Jiffane for her hospitality and making the experience very special

A very nice experience, enjoyed the hot drinks and cakes, very nice waiter Mr. SHOBIT SINGH, he was so friendly and kind 😊

Very good, the waiter sobhit answered us whit much attention

Jiffane was very friendly and smiling face.

Very good environment, shobhit s gave us amazing service 🙏

We only had coffee, very good by the way, excellent service and atmosphere. Unbeatable location

Good attention and kindness Jiffane very attentive and polite

Great service from shobhit s, the gelato was unreal, great atmosphere to catch up with a friend I haven’t seen in years! 5 stars

Very good, nice tea. Thanks Shobhit S

Andreea is such an amazing girl.. Very polite and friendly.. Nice service👍

Andreea is absolutely amazing! Very kind, fast, and always with a smile. Makes Caffé Concerto feel even more welcoming. Highly recommend!

It’s a amazing experience and best service by pravan

They don't even deserve one star, absolutely rude. According to them, to sit at the table we had to order their desserts and not just ice cream. We couldn't even add a chair for the little girl. Eventually they asked us to leave

“Exceptional outstanding service! Andrea V ensures everything runs smoothly, always going above and beyond to make guests feel welcome. Their professionalism, attentiveness, and dedication to excellence truly set them apart. A fantastic asset to the place Thanks

This place is very beautiful and comfortable

The staff didn't want us there! first they said that they couldn't sit our party of 5 because they could only sit 4 people at a time, and then they literally said it outright. We could have ordered to go but the staff was so incredibly rude that we left

Great place with great customer service. Jiffane was amazing and she was very welcoming. I will definitely be back when I'm in London again! The food was very nice as well with delicious desserts.

Was real nice. Andreea was warm and friendly with her service.

Amazing, Andrea was very attentive!

A lovely glass of Prosecco served with a smile by Andreea

Shobhit was great and food is delicious

Very friendly customer service and the cakes and pastries were beautiful.

Had a quick coffee at Café Concerto and was really impressed by the service. Sriram was very professional and incredibly polite — a lovely touch to a simple visit.

Very unfriendly indian employe with no manners, not even interested in serving customers

Shobit was amazing, great service. Thank you

Excellent Caffé to enjoy a moment of relaxation in the heart of London's down town. Beautiful and delicately decorated place, careful and gentle attention, cakes and sweets of excellent manufacture, good hot drinks, the weakest thing are the ice creams, they are regular, the prices according to the place and the quality offered.

Bitterly disappointed. Poor quality food and cocktails, cakes synthetic tasting. Extortionate prices for no better than a Greggs

Such a nice experience I had here, served by Andreea V, she was so polite and friendly. Highly recommend

We were very satisfied, friendly and attentive service. We had cakes and crepes, which were very tasty. Prices are very sporty, but suits London.

Basic welcome, good pastries but be careful, you will be charged a 13.50% tip. ASHAMED!!!!

The service is truly top-tier—friendly, prompt, and attentive without ever feeling rushed. The staff go above and beyond to make sure you're comfortable and satisfied, always happy to offer suggestions or accommodate special requests with a smile. thank u for your great service andreea. V

Staff clearly needs training. When I asked for the bill, the waiter shoved the card machine in my face without clearing my plates or letting me review the charges. It felt transactional and rushed. Train staff to let customers breathe between their last bite and payment

What a rude Team,,, The waitress Said we should change the seat view otherwise the Manager will kick us out

I had an amazing experience at Cafe Concerto! The atmosphere is cozy, the food is delicious, and the service is outstanding. A special thank you to Shobit S., who was incredibly attentive, friendly, and made our visit even better. I will definitely be coming back and highly recommend this place to anyone looking for a great dining experience!

Very nice coffee and kind staff . Thank you Shobit S

It's a very beautiful little patisserie to sit down and grab a bite. We had several cakes and desserts and they were all very light and full of flavour. Our server Samsul was very nice and attentive, rounding out a very pleasant experience.

Food and service is really good Vinod s and shobit s they are really good for advice the good food and amazing service 👍

Much Pricey! No good crepe! So don't go this place.

Very kind and attentive service from Shorbit S, and really loved the desserts and atmosphere!

Served by soare, very attentive and good food!

Great blue matcha but very expensive bottled water with no free alternative offered with a purchase.

Excellent late breakfast. Everything cooked to perfection and friendly staff. Will be back.

Great service from Shobhit. Food was excellent and good value for money. Bought cake to take away after our meal and was offered a slice on the house whilst waiting which was a lovely touch! Also very fresh and lots of choices.

shobhit is amazing ,enjoyed a lot .he looked after us all the time .

A great place, visited many times. Lovely chicken pasta for an afternoon meal. We had one member of staff by the name of Andreaa who we always look out for and get along with.

VERY GOOD SERVICES .Waiter ANDREEA IS THE BEST!

Came here for some picky bits and a coffee and they didn’t disappoint! Samsul was our waiter and he was quick, great and professional! The portions here are big for what you pay so I’d definitely recommend! Enjoy!

As a returning customer we come here whenever we visit London. Food is always excellent and Andreea was so welcoming. Great service will see you all again on our next visit