Caffe Concerto Covent Garden in City of London, Westminster

Visited on Saturday for the second time .The restaurant looks spectacular and classy from the outside but the classiness soon disappears when you enter. The lady host had a bad attitude and didn’t look at us and just threw the menus on the table expecting us to follow and sit down. We would have left there and then if my wife hadn’t have been tired and wanted to eat. None of the staff seemed particularly happy and I would have expected more from a place charging £15 for a glass of wine and expensive food. Our first visit wasn’t much better but we tried again but won’t be visiting again. John Fairfield

Food was cold service was shocking. We felt rushden when ordering and when given bill. Would never go again or recommend

Unprofessional staff and unclear menu options. We were looking forward to trying some of their dairy-free (vegan) options clearly listed both on the PDF menu on their website and on the outdoor menu board. It turned out that they didn't have those options, so we asked if we could have the vegetarian pizza without cheese instead, but the server initially refused this request saying that would be "not good" and started recommending some options that seemed to contain dairy. He looked somewhat annoyed and we didn't want to bother him anymore so we thought of leaving without ordering anything, but he then agreed to serve us the pizza without cheese. Later he came back to tell us they actually had a vegan cheese alternative. The pizza we eventually got was topped with something that tasted very much like traditional parmesan and for this reason we are honestly not 100% sure if it was actually vegan, but we do appreciate their effort to accommodate our dietary needs (we are only mildly intolerant to dairy anyway). That said, I wouldn't recommend this place if you absolutely need to avoid dairy (or any other ingredient) for health reasons.

Don't go. It's absolutely awful. The food used to be good but now is simply a mishmash of cheap ingredients priced outrageously expensive. I had the tricolore salad. It was £19. It was 5 slices if tomato, if I'm being generous, a quarter of an avocado, and 4 tiny pieces of mozzarella. The rest of the plate was rocket. My husband had the turkey with vegetables. There was a complete mishmash of vegetables including pieces of chilli. I think we'll avoid café concerto in future. It's Saturday early evening in Covent Garden and their entire top floor is empty. You have to go through it to get to the dirty toilets.

Terrible service, staff are not helpful and clearly don’t want to be there, you can see the manager that was there on the day we visited, treated the staff poorly. The drinks came well before the cakes and were cold by the time the cakes did finally arrive. The chocolate éclair was completely stale and was inedible, I sent it back. I was offered another, so it looked like they intended to continue selling them stale or not. The experience was definitely not worth the price for the poor quality of food and service. As a customer, I could see a croissant that had been dropped on the floor in the main area of the Caffè and it had been kicked around several times by customers entering the premises....staff members just walked by it un-noticed ! If that's how front of house operates, I wonder what behind the scenes is like ? We definately wont be returning. Not recommended.

Always amazing food and beverages at Caffè Concerto no matter the branch. Food was amazing and the variety is large with loads to choose from. Would highly recommend the muscles, the spaghetti bolognaise and any of the ciabatta sandwiches. All very delicious options. Would also recommend the strawberry lemonade as is an amazing drink. Menu is a bit on the pricier side but worth it. Service is lovely and food and drinks both came out very quickly. Was very impressed and will definitely be going back. Would recommend!

That was the worst service I had in my life! Horrible

Magnificent place, the food is very good despite the rather high prices. The atmosphere is very nice and the place is well located!

We went with the children after seeing the English mounted guard, the typical photo that we all want to take. Well, on the same street that leads to Trafalgar we found this restaurant, honestly we did not have very high expectations and even more so with children, well I must say that I was very very very happy that I had to come to London to eat some impressive spaghetti with pesto, for me one of the best I've ever eaten, generous portions and at a normal price (be careful for London, we already know that everything is expensive) to say that we will repeat without a doubt. Good atmosphere, good treatment and very very clean. I couldn't take photos of the food, we were so hungry that I didn't think about taking them he he he he.

Was not worth it. Super pricy and worst service ever:/

Went it for their afternoon tea and asked for empty plates and got a dirty plate and wet plate. The European lady staff has a bad attitude and she keeps checking her make up in the cafe’s mirror. The Indian staff was very nice, very polite, good service.

Had some really nice and fresh scones with a large flat white. Typically styled place at the corner of a building at a square.

Caffè Concerto Covent Garden is the same venue that we can find in Paris at the Louvre Museum. The pastries are beautiful, well presented but I find that the prices are terribly excessive. The share is between 7 and 10 pounds and when we move on to the French reconversion: you have to charge 10/12 euros for a pastry..... It's a luxury to treat yourself to a pastry and it's not cheap everyone. The cost of living in London is...exorbitant. Especially since there are a lot of people and therefore noise. Tourist trap and I find it a shame not to be able to really take the time to appreciate the setting.

Be sure to make a reservation otherwise there is a queue to get in! Wonderful afternoon tea experience. Delicious food which was served fresh. I’ve taken away one stars because service was incredibly slow and the toilet sink flooded and leaked into the restaurant floor! Food was and drinks were just brilliant!

Randomly licked this place for breakfast. Nice place. Good food and good service, our waiter Satish is particularly helpful. Price as expected from the looks of the place.

Thank’s to Abdel for his hospitality. I will come here next time i go to London !

It was yummiest breakfast ever , loved food, presentation and service Thankyou Satish for taking care of us this morning ❤️

Too early for cake for us but never too early for a cocktail so opted for strawberry mojito which was very nice, wasn’t very busy but took a while for server to attend to us. Not cheap but nice, next time will come later and have cake because there’s a great selection

Amazing tea and coffee. Good desserts options.

Me and my friends came to Cafe Concerto for the first time today. The food was amazing and the atmosphere was lovely. When it came to paying the bill I kindly asked for the service charge to be removed from our order. Our waitress Erica very rudely asked “Why?” with an eye roll. I asked if we needed to give a reason, and she said “Yeah, why? I need to tell them why”. I said that my friends cake came frozen and she proceeded to tell me that “it’s meant to be frozen, we take it out from the fridge”. I said “well we weren’t happy with it” and she rolls her eyes again and leaves our table to have a conversation with two other waitresses. Another waitress comes over to take our bill and the service charge still had not been removed. I asked again. She said “sure” and removed it. I am so shocked at the experience we’ve had at this place, I really didn’t expect it and I won’t be going there again👌👌

The smilest wsiter and most polite. I have encountered on my long weekend in London. Abdel

My mom and I went to this establishment for dinner today. We were looking forward to a nice meal in a nice establishment… The waiter had trouble understanding that my mom wanted a glass of Baileys - which ended up being served in a water glass after the waiter tried to serve a Baileys Coffee with whip even though we showed him clearly on the menu that my mom just wanted the Baileys. I asked for a Malibu & Coke, which was also complicated as the waiter thought Malibu was a form of coke? I showed him that they do have it as it is listed as an ingredient of a Piña Colada. I then reexplained that I simply wanted the Malibu and a regular coke (which he then asked the bartender whether they could do it). My Malibu was served in a single shot glass, my ice was in a beer glass and I was given a gin glass to pour the ice, Malibu and Coke in… The food was quite nice overall but it wasn’t an enjoyable experience. The waiter served our starters and we had to ask for cutlery as we had none. The waiter kept walking back and forth looking whether we had finished eating our starter which made me very uncomfortable and made me feel like I couldn’t have a conversation with my mother. The mains were served almost immediately after our starters and the waiter serving those dishes was ON THE PHONE - which is a total lack of respect and highly unprofessional. Once the mains had been served, we never saw a waiter again as he didn’t pick up our empty plates or ask us whether we wanted tea and/or dessert (we did wait 20 minutes after having finished our meals before deciding to get up, pay and leave). Highly disappointing experience…

We got sucked in by the pretty lights and delicious looking cakes in the window. All 4 of us had different items and drinks, all of them were awful. Cakes dry and cheap tasting, coffee weak and just like hot water. French toast, was ok but the small curly black hair on the side put us right off! Crepes…small and tasteless! Don’t let the swish interior fool u

Really delicious cakes. Good atmosphere. All in all a good experience.

Awful experience. Abrupt service, horrible coffee. Despite asking for a coffee to go I was charged service charge, even though we'd gotten up and asked for our coffee order to go. The lattes were really-bad tasting...no flavor of coffee...more watery-milk.

We have gone here before and had great coffee and a meal. This time the hostess was rude from the start acting upset that we asked to sit outside, left us there about 10-15 min before my hubby went in and asked if we could order, got the order wrong, never followed up, then when my husband told her she said it was my fault for not saying something immediately. It's too bad that one person ruined our impression of this establishment.

We went to breakfast. Many options on the menu and everything is very delicious. Abundant! Excellent care. I recommend 100%.

We visited here this evening. They didn't have pistachio dolac in stock and The cheese cakes biscoft and vegan pistachio Left a clogging up sensation in throat. Not enough vegan options Over priced can get better in China town. Service was poor compared to other places.

We came for deserts. The saffron milk cake was divine. The drinks were cold and we returned for extra hot, even though we noted when ordered. There's a mice running around the lounge. Understand that London has a miceland under the ground but.....in premises that serves food, pests should be better controlled.

Without a doubt, it is the best cafeteria in the world!! EXCELLENT!

Food was nice, nice atmosphere, clean and staff were nice although it was a little slow at times.

Stopping by for a little afternoon tea (shared by 2 because we weren't too hungry). I recommend, the decor is cute!

It's a tourist trap, the setting is beautiful but that's it... The welcome is cold, the staff unpleasant and the price way too high for the quality of the tea time... frozen or even frozen pastry, the dryness of the scones, the mini burgers are borderline but it's clearly not great

Great breakfasts.. high quality foods and fantastic service (thanks Satish) . A must go place in Covent Garden

Satish was my server and he was amazing! Great service!

A lovely breakfast on a rainy day! I really enjoyed the all day energiser. Our server Satishkumar was excellent too. 5 stars!

Nice large restaurant I sat outside just for a drink and watched the world go by.Attentive waiter. Average London price for a beer £7.95.Menu looked appetising.

The cake wasn't fresh. Long waiting time and very unfriendly staff. It's a shame but never again!

We wanted to smoke outside but weren't allowed until we paid the bill. Toilets didn't work.

Cold french fries. Dirty toilets No water from taps to wash hands in the bathrooms!! Would expect a better standard of cafe for Covent Garden!

Only one vegan dessert on the whole menu which they'd run out of. The waiter then made zero effort to accommodate this evening though the crêpes come with fruit so he could have offered something else but didn't really seem to care. Also the lights are so bright in there you feel like you're in a dental waiting surgery!

Food is not good is very bland no flavor. Service and atmosphere great. This place looks so nice and the food has a good look to it but when you eat it is not it , has zero flavor not good at all. There is a lot better places in London to eat at. I feel this was a tourist trap.

Terrible service, it was so slow! Things arrived at different and very random times. We didn’t get everything we ordered and the things we did were very underwhelming and grossly overpriced. The staff were very disorganised and there was no running water in the toilets. Taking advantage of the tourist trade and the fact people are unlikely to return whether service id good or not - avoid!

Tried their birthday cake once for take away and it tasted amazing, hence always wanted to dine in yet our experience today was very underwhelming. We ordered a honey cake and biscoff cheese cake. They were almost inedible. They were tasteless and apparently they were expired for quite a while. The raspberry on the honey cake looked moulded. Coffee was also the worst. One thing we noticed was the shop was clearly understaffed. They were so busy and the service was not systematic. Yet the staffs were still friendly which is the only thing we appreciated during this visit.

Fashionable place offering afternoon tea and hi-tea options. They have a great selection of pâtisserie as well.

Staff kept walking by us for 10 minutes. Finally someone gave us menus and told us to sit anywhere. 20 minutes later no one waited on us. We left. Just skip them if you want good service

We had a lovely afternoon tea 🩷 Great service! Great food!

Whilst well placed and nicely decorated, don't go here for the "full English breakfast". No drink included, so not really "full". Served on a chipped plate. Fried eggs not fried, white rubbery, and yolks not runny. Fried tomato under cooked, and very under ripe. A disappointment. Also the music far too loud (for early Sunday morning).

A nice place to stop for a late afternoon treat on a Saturday. Not too busy and the tables are not too cramped so it was nice to escape from the crowded streets nearby. Efficient service, comfy seating and table was extra clean. Would recommend the pistachio cake and their sencha green tea. The pieces are large enough to share.

I rate it 1 star. The staff weren’t particularly polite, and there were several mistakes in our order and the bill. It was slow as well. The food is ok, but it’s a bit of a tourist trap. I definitely do not recommend this cafe, there are better ones close by. 👎

Cakes was so delicious, and Sadish service was awesome thanks for all the attentions guys

The waiters hardly spoke English. Got our order wrong many times. Great outdoor seating, decent food but over priced. Had to wait 20 minutes for the bill only to find out it was wrong and charged for items I did not get. Shame ad the same restaurant on High Street Kensington is much better

A bit disappointed how appropriate the toilets can be. Okay, you know it's ridiculously expensive here, but make sure you have a good toilet.

Waited long for the waiter to take our order. The black forest cake looked good but taste average

I took my travel alfredo pasta with mushrooms And creamy chicken with potatoes and broccoli The food arrived hot and is worth a try

The gastronomic experience with Jhonatan is unforgettable

Best manager Sulo, you should come

Abhisheck our waiter couldn’t have been more helpful, polite and accommodating at the end of probably a very tiring day and still smiling even though it was pouring with rain Lovely experience Thought he may be shy so I’ve only posted his name badge Thank you ☺️

The only reason I gave them one star is because that’s the lowest score Google would let me give them. What should have been a lovely afternoon turned into a massive disappointment starting with when we were seated. A party of four was seated at a table for three, and they never brought us another set of cutlery. The arrogant server did not know their menu well at all when we ordered. We asked for a chocolate almond croissant, as listed on the menu, she said they didn’t have that so we settled for a chocolate croissant instead. Two minutes later she comes back to say they didn’t have almond croissants either. This member of our party ended up not ordering any food. After drinks were served we sat for 20 minutes waiting for the food to come, despite all the dessert clearly being pre-made. We had to call the server over to remind them to finish serving our dessert, so I suppose if we didn’t take the initiative to ask we would just have been sitting there for eternity. Even after the food and drinks were served, the disappointment didn’t end there. The latte was tasteless and bland, and the mocha was too sweet and tasted overwhelmingly of sugar, not even chocolate. The chocolate eclair was stiff and frozen, and again tasted more like cheap sugar than anything else. The tiramisu had no coffee taste at all, and honestly I would have had a better experience if I ate a plate of canned whipped cream with some instant coffee sprinkled on top. I’ve been to cafe concerto at multiple different branches, and have never had such a bad experience.

Satishkumar - amazing venue, reasonable prices for location, great service, definitely recommend!

Great atmosphere and service was great!! The food was exquisite here!!

Staff are dull and not very helpful food okay not enough tea to go with stody scones wouldn't go there again

Amazing place and atmosphere, great service! You will definitely come back more often.

Jonathan's work is very good, congratulations

Jhonatan served me and my family very quickly and well, the place is very pleasant.

Jhonatan served me in a good and pleasant way, great place and service!

Jhonatan is a very good bartender, I really enjoyed the service provided

Jhonatan is an excellent professional and served me very well and the place is very good too

Jhonatan welcomed me very well and I felt at home, very good place

Jhonatan was very kind in his service, my family and I were cordially received. Thank you Jonathan for your great service, keep it up Great place great coffees.

Quiet and beautiful atmosphere, good drinks and great service, Jonathan provided wonderful service! This establishment made me want to come back more often!

Jhonatan is an excellent bartender and served me and my family very kindly

Good food, new environment for me. Bartender Jhonatan was very friendly! 5 ⭐️

I really liked it, employee Jhonatan was super helpful, I received very good service

Jhonatan is an excellent employee

Jhonatan makes wonderful drinks

Jhonatan is very kind and served me well!

Jhonatan makes wonderful drinks, an excellent professional

Jhonatan, your commitment to making the drinks is admirable, and the location is perfect.

Jhonatan has impeccable service and the place is very cozy

Jhonatan served me and my family very quickly and well, and the place is very pleasant. Thanks

Jhonatan made wonderful cocktails.

Terrible tasting coffee. Staff rude and miserable.

Wonderful architecture and decoration! This is one of those places that you have to go there to visit London! The food are Delicious!

Caffè Concerto Covent Garden offers a charming and elegant atmosphere perfect for a relaxing break. The desserts are delightful, and the coffee is rich and flavorful. The ambiance, with its lovely decor and live piano music, adds a special touch to the experience. If you’re in Covent Garden, this café is a must-visit for a sweet treat or a casual meal. You won’t be disappointed!

Most enjoyable I am not a cake person, So having a glass of wine was super

Nice place, staff a little hasty, we only drank, I can't comment on the food. Great location

It’s sad to admit the food quality has gone down dramatically, but the prices have increased.

The atmosphere is lovely in here and very pretty. However the food is really bland and they seem really understaffed. I was served a very bland lamb shank. The gravy had no flavour and the vegetables were undercooked. They don’t list on the tuna ciabatta that there’s olives either. Service was rather slow and hectic. I think they’ve spent too much time glamourising the place and not focused on the quality of the food.

The cappuccino and americano were excellent As for the honey cake, it has a strange taste and I did not like it (There is a bathroom on the second floor)

The salted caramel tart was ok, the black forest was extremely sweet. The service was horrible and the waiter seemed mocking because we didn't understand his English

The staff was slow and dull in service. The place wasn’t even busy but it took them 20mins to get the order. And to top it off, we were never asked water. Although the food, location and ambience was good. Good vegeterian options for afternoon tea. Mushrom rissotto was the star of the day. A little bit of courtsey and politeness will help in the long run.

This is a lovely outdoor location, but I honestly don’t know where to begin with rest of the experience. We ordered cocktails first , and also a glass of water each. We waited a very very long time. A waiter appeared, with our drinks on his tray. He said “ I don’t know what these drinks are, but who is having the red one.” So after a bit of guessing, we worked it out. Another waiter came and took a food order, one of the dishes was a pasta rigatoni, which from memory was to have been with some sort of tomato sauce. With arancini to start. We chased our water order. Half an hour later, 3 portions of arancini arrived, and not hot. We were hungry, so hoped for the best food hygiene wise, and ate them. And we again, chased our water order. A further 40 minutes passed until another waiter appeared at the table and asked what sauce I wanted with My rigatoni, which confused me. More so, as the chef was stood by a pillar some way behind him, and seemed to be waiting for my answer. I asked the waiter what were the options. He said “Red, white or rosé” - which told me nothing, so I asked what was in the respective sauces. He didn’t know, but thought it was probably tomato in the red, and so did I. And out of sheer desperation, asked for that. Another long wait and the watery dish appeared. We were desperate to eat, so we did. And then desperate to leave, which we were unable to do, as it was impossible to get anyone’s attention. I went inside the restaurant and asked to pay. The bill was duly presented with 12.5% service charge already added. It was insulting, and I insisted it was removed. Caffe Concerto really ought to “secret shop” themselves. In other locations, with a less touristy transient customer base, they would not be in business with these staff.

We had a great time! Food was delicious as was the tea. It’s a very aesthetic atmosphere and Mahir was a good server.

mahir give to us a very good servise 😁✨

Came for the afternoon tea experience during my first ever trip to London! The food was great and our server Mahir was fantastic

Good coffees, great pastries and a lovely ambience!

Mahir was very attentive and very good at his job.

Great customer Service by Mahir!

Good service friendly staff good place to stop for meal and dessert service I will definitely be back.