Caffe Concerto Covent Garden in City of London, Westminster

We had the vegetarian afternoon tea for 2. It's ok for the experience, but we wouldn't go there again. Tarts were only sweet, otherwise rather meaningless. Sandwiches bland, rather tasteless. Scones, however, were delicious. Overall portion is more than sufficient. Staff was nice.

Three of us went in for a coffee and cake after our dinner around 8 pm on friday night. It looked like they were short staffed. The service was very slow, from ordering to receiving our drinks, to even getting our bill. We requested 3 times for our bill. Both waiters acknowledged us, but were busy clearing tables and kept forgetting. We finally got our bill after 20 mins. I would like to try a different branch next time.

Loved the food, friendly staff. Toilets were not perfectly clean,

Considering we spent £60 on coffee, the fact they wouldn’t allow us to eat 3 donuts is absolutely ridiculous. Couple that with the fact I had to remind them to take our order twice. Abysmal

A little gem in the heart of Covent Garden. Satish looked after us from start to end. Very friendly and professional service and that is not to mention how good the cakes are! Will definitely be back

Such a lovely place to relax and enjoy a nice breakfast. It was light and delicious

Awful experience: extremely slow service, extremely low quality. The hit chocolates tatsed like sewage water. One of us asked for substitution because the mug was visibly stained by purple lipstick (you could see the whole lower lip of the previous customer). How disgusting! The manager snapped at us saying "After 500 customers it can happen" rudely and resented, showing how the management is soooo below standard (aka the manager is incompetent). NEVER EVER AGAIN!!!

Really enjoyed our breakfast this morning. The eggs Benedict was superb. Really great atmosphere and excellent service from Satish. Would definitely recommend,

We really enjoyed or spontaneous lunch here! Satish, our server, was very attentive and friendly - we would 100% return based on the customer service alone. As for the food? We were blown away with the freshness and quality. All in all 5/5!

The carrot cake was delightful and very filling. Perfect balance between frosting and the cake. I got the basic hot chocolate and it was delightful. My waiter vitor was a gentleman and really quick at service. At the moment this place is magical with the Christmas lights.

Food was great and reasonably prices. Satish was a wonderful server and was very friendly and helpful!

Delicious scones at a good price. Nice place

Delightful spot with a large selection of cakes. Elegant decor and ambiance. Friendly service.

It was a nice experience Pretty good food and sweet atmosphere

Fabulous value for money and great service, staff so polite, especially our server Satish.

Super nice and friendly waiter Satish. Food came quickly and tasted excellent. Very cozy atmosphere.

Not great. We were seated at a table in a corner, next to a cupboard door. On several occasions, staff came to open the door and at the same time asked me to move over. The coupons were asked for by two employees, who took photos of them. Then we were disturbed again and asked to take a photo of a coupon one last time. No communication, no organization. However, the staff are friendly. But not great for a gift. Dishes scratched. The pastries were decent, though very sweet. Savory mignardises were ok. Pretty in appearance but not in quality. So I'd say it's a pretty place in appearance, but not qualitative in service. Better to pay more for a more traditional afternoon tea.

The garden breakfast was absolutely fantastic. What a lovely find. Satish was very polite and service great

Visited on Saturday for the second time .The restaurant looks spectacular and classy from the outside but the classiness soon disappears when you enter. The lady host had a bad attitude and didn’t look at us and just threw the menus on the table expecting us to follow and sit down. We would have left there and then if my wife hadn’t have been tired and wanted to eat. None of the staff seemed particularly happy and I would have expected more from a place charging £15 for a glass of wine and expensive food. Our first visit wasn’t much better but we tried again but won’t be visiting again. John Fairfield

Satish is a charming and very attentive waiter.

Horrible service , it’s ok to have bad days but to ignore customers ? No . And the long wait ? For watery hot chocolate and desert they don’t freshly make ?

Wonderful breakfast, service and atmosphere! I especially enjoyed the Pumpkin Spice latte. Satish was warm and welcoming. We will be coming back for dinner.

Stumbled across this place for breakfast and was not disappointed, we had the full English and the kids had the French Toast and they were all delicious. We were served by Satish and we would recommend visiting here.

We went for coffee and waited more than half an hour for order . Finally they took order and forgot to give flat bread. When we asked another waiter he said it’s not on the system. After an hour we managed to catch waitresse called Henal who initially took our order. We asked we ordered flat bread and no one gave us by saying it’s not on the system. Instead of saying sorry she started to argue it’s on the system upstairs but not downstairs. When we said we are about to leave can we please have our bill please then she just said sorry. I think they should focus on giving good service

Poor service by waiteress henal today😠

Food was cold service was shocking. We felt rushden when ordering and when given bill. Would never go again or recommend

The water was small, they provided a tiny cup to drink from. Food was good service as well

Sadly extremely poor service 0/5 I do NOT recommend Extremely unfriendly, unprofessional, very unwelcoming environment I never left a bad review before but this had to be mentioned sadly We had our order taken by what seemed like a lovely girl (at first), with long braided hair (we couldn’t get her name) and fully took our Drinks & Food order but she purposely didn’t put it through to the kitchen/bar so we never received it (we waited for almost 1h) and then proceeded to lie Full Story: We waited 50 Minutes and still no drinks (simple coffees) so we asked a staff what happened. He literally said “yehh..your order wasn’t put through do you still want it- after waiting for 50 minutes- not even a simple ‘Sorry- we will fix this”! He double checked the girl took our order (everyone seen when she did it including other staff members), and when he asked why she didn’t put our order through- she just shook her shoulders and lied she didn’t take it. In front of us, she just disrespectfully lied, while our table nr and order were in her notes 💀. Mistakes can happen and we were gonna just look past it, a simple sorry would have been great and getting the order made quickly would of solved the problem ..but she looked us dead in the eyes and just lied she didn’t rake it💀and proceeded to give us weird looks. Super weird, extremely unfriendly and uncomfortable environment. Just weird and sketchy. A cheaper pub can give you better service than this

We entered and the lady with the red hair spoke over us to serve the group behind us - we did not feel welcomed into your establishment. We had pink hot chocolate (which was just warm pink coloured milk). I initially received an inch of drink with a lot of cream. After complaining I received a nicer looking drink, still tasted like just milk though. This should have never been served. After finishing a server came over with a panicked customer who pointed across my sister’s face coming close to hitting her, thankfully my sister saw and pulled away. We won’t be returning and I regret paying full price.

I am writing to express my disappointment with my recent experience at your Covent Garden location on November 13, 2024. Unfortunately, my visit did not meet the standards I expected. We visited the cafe during a non-peak hour, yet I was asked to wait in line for 10 minutes before being seated. After being seated, it took another 18 minutes for a server to take our order. This extended wait was frustrating, especially considering it was not a busy time. The situation worsened when, 8 minutes after ordering, we were informed that the pizza we had chosen could not be prepared. It was disappointing to wait so long, only to be told our selection was unavailable. I believe such situations could be handled with more transparency and efficiency, especially during less busy hours, by promptly notifying customers about unavailable items or ensuring faster service. I hope this feedback helps improve the quality of service at your restaurant.

The food was excellent and the waiter Vitor served us very well!! Very friendly and attentive

The afternoon tea was outstanding, and Satish was an absolute gentleman!

Perfect casual place to get that high tea vibe. The place gets really busy in the afternoon so might be good to get a reservation.

The service is an inappropriate employee in the place. The tea and coffee are good

Unprofessional staff and unclear menu options. We were looking forward to trying some of their dairy-free (vegan) options clearly listed both on the PDF menu on their website and on the outdoor menu board. It turned out that they didn't have those options, so we asked if we could have the vegetarian pizza without cheese instead, but the server initially refused this request saying that would be "not good" and started recommending some options that seemed to contain dairy. He looked somewhat annoyed and we didn't want to bother him anymore so we thought of leaving without ordering anything, but he then agreed to serve us the pizza without cheese. Later he came back to tell us they actually had a vegan cheese alternative. The pizza we eventually got was topped with something that tasted very much like traditional parmesan and for this reason we are honestly not 100% sure if it was actually vegan, but we do appreciate their effort to accommodate our dietary needs (we are only mildly intolerant to dairy anyway). That said, I wouldn't recommend this place if you absolutely need to avoid dairy (or any other ingredient) for health reasons.

Best lemon cheesecake we have tasted 😋

The host was extremely rude. I will never return.

I popped in for a morning breakfast, it was amazing. Shout out to the chefs, eggs and tomato cooked to perfection but my whole experience started by getting greeted by Nikhil he was extremely polite, he gave me a wicked recommendations and I can fully say he knows his menu and his customers very well. I would highly recommend, vegetarian option is halal as well so you can’t go wrong. I will see you guys soon !!?

Your patience and calmness are admirable, Lakshay!

High prices for average food and service. The quaint interior is something different.

At first we thought It looked overprized, but the coffees were really good and the scones soft and warm. But actually, the best of It all was Abdel, he spoke to us in spanish and he was really funny!!

Disappointing for the price you pay. The pistachio cake didn’t taste like pistachio and the tiramisu had an unpleasant gelatine texture. The classy interior was was misleading in that only the high prices reflected this ambience and left the cafe with little else to offer.

The toast and spaghetti are good. Good location and good service

Terrible service and poor food. Keep away.

Rude reception Tacky environment Terrible service Food inedible and left on the table Exaggerated prices compared to the poor quality of the products served

I came in today with the wife for afternoon tea and I was greeted by a member of staff called hasan, he was very welcoming and kind, he was able to help me pick what I wanted from the menu, big thank you to hasan and cafe concerto for giving me and my wife such a pleasant experience, will definitely come here again

Don't go. It's absolutely awful. The food used to be good but now is simply a mishmash of cheap ingredients priced outrageously expensive. I had the tricolore salad. It was £19. It was 5 slices if tomato, if I'm being generous, a quarter of an avocado, and 4 tiny pieces of mozzarella. The rest of the plate was rocket. My husband had the turkey with vegetables. There was a complete mishmash of vegetables including pieces of chilli. I think we'll avoid café concerto in future. It's Saturday early evening in Covent Garden and their entire top floor is empty. You have to go through it to get to the dirty toilets.

Terrible service, staff are not helpful and clearly don’t want to be there, you can see the manager that was there on the day we visited, treated the staff poorly. The drinks came well before the cakes and were cold by the time the cakes did finally arrive. The chocolate éclair was completely stale and was inedible, I sent it back. I was offered another, so it looked like they intended to continue selling them stale or not. The experience was definitely not worth the price for the poor quality of food and service. As a customer, I could see a croissant that had been dropped on the floor in the main area of the Caffè and it had been kicked around several times by customers entering the premises....staff members just walked by it un-noticed ! If that's how front of house operates, I wonder what behind the scenes is like ? We definately wont be returning. Not recommended.

Milanesata: old industrial food, they don't have decent service, who got the order wrong. A Rossini made with poor quality prosecco. Rejected.

Great coffee with delicious food and in a nice atmosphere :)

Its a little and sweet restaurant.

Very friendly place with welcoming team. Quality and fast service. Large selection of pastries, but not always at the level of quality expected for this type of place compared to France. Reasonable prices.

That was the worst service I had in my life! Horrible

Always amazing food and beverages at Caffè Concerto no matter the branch. Food was amazing and the variety is large with loads to choose from. Would highly recommend the muscles, the spaghetti bolognaise and any of the ciabatta sandwiches. All very delicious options. Would also recommend the strawberry lemonade as is an amazing drink. Menu is a bit on the pricier side but worth it. Service is lovely and food and drinks both came out very quickly. Was very impressed and will definitely be going back. Would recommend!

Magnificent place, the food is very good despite the rather high prices. The atmosphere is very nice and the place is well located!

We went with the children after seeing the English mounted guard, the typical photo that we all want to take. Well, on the same street that leads to Trafalgar we found this restaurant, honestly we did not have very high expectations and even more so with children, well I must say that I was very very very happy that I had to come to London to eat some impressive spaghetti with pesto, for me one of the best I've ever eaten, generous portions and at a normal price (be careful for London, we already know that everything is expensive) to say that we will repeat without a doubt. Good atmosphere, good treatment and very very clean. I couldn't take photos of the food, we were so hungry that I didn't think about taking them he he he he.

Was not worth it. Super pricy and worst service ever:/

Went it for their afternoon tea and asked for empty plates and got a dirty plate and wet plate. The European lady staff has a bad attitude and she keeps checking her make up in the cafe’s mirror. The Indian staff was very nice, very polite, good service.

Had some really nice and fresh scones with a large flat white. Typically styled place at the corner of a building at a square.

Caffè Concerto Covent Garden is the same venue that we can find in Paris at the Louvre Museum. The pastries are beautiful, well presented but I find that the prices are terribly excessive. The share is between 7 and 10 pounds and when we move on to the French reconversion: you have to charge 10/12 euros for a pastry..... It's a luxury to treat yourself to a pastry and it's not cheap everyone. The cost of living in London is...exorbitant. Especially since there are a lot of people and therefore noise. Tourist trap and I find it a shame not to be able to really take the time to appreciate the setting.

Be sure to make a reservation otherwise there is a queue to get in! Wonderful afternoon tea experience. Delicious food which was served fresh. I’ve taken away one stars because service was incredibly slow and the toilet sink flooded and leaked into the restaurant floor! Food was and drinks were just brilliant!

Randomly licked this place for breakfast. Nice place. Good food and good service, our waiter Satish is particularly helpful. Price as expected from the looks of the place.

It was yummiest breakfast ever , loved food, presentation and service Thankyou Satish for taking care of us this morning ❤️

Thank’s to Abdel for his hospitality. I will come here next time i go to London !

Too early for cake for us but never too early for a cocktail so opted for strawberry mojito which was very nice, wasn’t very busy but took a while for server to attend to us. Not cheap but nice, next time will come later and have cake because there’s a great selection

Amazing tea and coffee. Good desserts options.

The smilest wsiter and most polite. I have encountered on my long weekend in London. Abdel

Me and my friends came to Cafe Concerto for the first time today. The food was amazing and the atmosphere was lovely. When it came to paying the bill I kindly asked for the service charge to be removed from our order. Our waitress Erica very rudely asked “Why?” with an eye roll. I asked if we needed to give a reason, and she said “Yeah, why? I need to tell them why”. I said that my friends cake came frozen and she proceeded to tell me that “it’s meant to be frozen, we take it out from the fridge”. I said “well we weren’t happy with it” and she rolls her eyes again and leaves our table to have a conversation with two other waitresses. Another waitress comes over to take our bill and the service charge still had not been removed. I asked again. She said “sure” and removed it. I am so shocked at the experience we’ve had at this place, I really didn’t expect it and I won’t be going there again👌👌

My mom and I went to this establishment for dinner today. We were looking forward to a nice meal in a nice establishment… The waiter had trouble understanding that my mom wanted a glass of Baileys - which ended up being served in a water glass after the waiter tried to serve a Baileys Coffee with whip even though we showed him clearly on the menu that my mom just wanted the Baileys. I asked for a Malibu & Coke, which was also complicated as the waiter thought Malibu was a form of coke? I showed him that they do have it as it is listed as an ingredient of a Piña Colada. I then reexplained that I simply wanted the Malibu and a regular coke (which he then asked the bartender whether they could do it). My Malibu was served in a single shot glass, my ice was in a beer glass and I was given a gin glass to pour the ice, Malibu and Coke in… The food was quite nice overall but it wasn’t an enjoyable experience. The waiter served our starters and we had to ask for cutlery as we had none. The waiter kept walking back and forth looking whether we had finished eating our starter which made me very uncomfortable and made me feel like I couldn’t have a conversation with my mother. The mains were served almost immediately after our starters and the waiter serving those dishes was ON THE PHONE - which is a total lack of respect and highly unprofessional. Once the mains had been served, we never saw a waiter again as he didn’t pick up our empty plates or ask us whether we wanted tea and/or dessert (we did wait 20 minutes after having finished our meals before deciding to get up, pay and leave). Highly disappointing experience…

We got sucked in by the pretty lights and delicious looking cakes in the window. All 4 of us had different items and drinks, all of them were awful. Cakes dry and cheap tasting, coffee weak and just like hot water. French toast, was ok but the small curly black hair on the side put us right off! Crepes…small and tasteless! Don’t let the swish interior fool u

Really delicious cakes. Good atmosphere. All in all a good experience.

Awful experience. Abrupt service, horrible coffee. Despite asking for a coffee to go I was charged service charge, even though we'd gotten up and asked for our coffee order to go. The lattes were really-bad tasting...no flavor of coffee...more watery-milk.

We visited here this evening. They didn't have pistachio dolac in stock and The cheese cakes biscoft and vegan pistachio Left a clogging up sensation in throat. Not enough vegan options Over priced can get better in China town. Service was poor compared to other places.

We went to breakfast. Many options on the menu and everything is very delicious. Abundant! Excellent care. I recommend 100%.

We came for deserts. The saffron milk cake was divine. The drinks were cold and we returned for extra hot, even though we noted when ordered. There's a mice running around the lounge. Understand that London has a miceland under the ground but.....in premises that serves food, pests should be better controlled.

We have gone here before and had great coffee and a meal. This time the hostess was rude from the start acting upset that we asked to sit outside, left us there about 10-15 min before my hubby went in and asked if we could order, got the order wrong, never followed up, then when my husband told her she said it was my fault for not saying something immediately. It's too bad that one person ruined our impression of this establishment.

Without a doubt, it is the best cafeteria in the world!! EXCELLENT!

Food was nice, nice atmosphere, clean and staff were nice although it was a little slow at times.

Stopping by for a little afternoon tea (shared by 2 because we weren't too hungry). I recommend, the decor is cute!

It's a tourist trap, the setting is beautiful but that's it... The welcome is cold, the staff unpleasant and the price way too high for the quality of the tea time... frozen or even frozen pastry, the dryness of the scones, the mini burgers are borderline but it's clearly not great

Great breakfasts.. high quality foods and fantastic service (thanks Satish) . A must go place in Covent Garden

A lovely breakfast on a rainy day! I really enjoyed the all day energiser. Our server Satishkumar was excellent too. 5 stars!

Satish was my server and he was amazing! Great service!

Nice large restaurant I sat outside just for a drink and watched the world go by.Attentive waiter. Average London price for a beer £7.95.Menu looked appetising.

The cake wasn't fresh. Long waiting time and very unfriendly staff. It's a shame but never again!

We wanted to smoke outside but weren't allowed until we paid the bill. Toilets didn't work.

Food is not good is very bland no flavor. Service and atmosphere great. This place looks so nice and the food has a good look to it but when you eat it is not it , has zero flavor not good at all. There is a lot better places in London to eat at. I feel this was a tourist trap.

Only one vegan dessert on the whole menu which they'd run out of. The waiter then made zero effort to accommodate this evening though the crêpes come with fruit so he could have offered something else but didn't really seem to care. Also the lights are so bright in there you feel like you're in a dental waiting surgery!

Cold french fries. Dirty toilets No water from taps to wash hands in the bathrooms!! Would expect a better standard of cafe for Covent Garden!

Staff kept walking by us for 10 minutes. Finally someone gave us menus and told us to sit anywhere. 20 minutes later no one waited on us. We left. Just skip them if you want good service

Fashionable place offering afternoon tea and hi-tea options. They have a great selection of pâtisserie as well.

Tried their birthday cake once for take away and it tasted amazing, hence always wanted to dine in yet our experience today was very underwhelming. We ordered a honey cake and biscoff cheese cake. They were almost inedible. They were tasteless and apparently they were expired for quite a while. The raspberry on the honey cake looked moulded. Coffee was also the worst. One thing we noticed was the shop was clearly understaffed. They were so busy and the service was not systematic. Yet the staffs were still friendly which is the only thing we appreciated during this visit.

Terrible service, it was so slow! Things arrived at different and very random times. We didn’t get everything we ordered and the things we did were very underwhelming and grossly overpriced. The staff were very disorganised and there was no running water in the toilets. Taking advantage of the tourist trade and the fact people are unlikely to return whether service id good or not - avoid!

We had a lovely afternoon tea 🩷 Great service! Great food!

Whilst well placed and nicely decorated, don't go here for the "full English breakfast". No drink included, so not really "full". Served on a chipped plate. Fried eggs not fried, white rubbery, and yolks not runny. Fried tomato under cooked, and very under ripe. A disappointment. Also the music far too loud (for early Sunday morning).

The waiters hardly spoke English. Got our order wrong many times. Great outdoor seating, decent food but over priced. Had to wait 20 minutes for the bill only to find out it was wrong and charged for items I did not get. Shame ad the same restaurant on High Street Kensington is much better

A nice place to stop for a late afternoon treat on a Saturday. Not too busy and the tables are not too cramped so it was nice to escape from the crowded streets nearby. Efficient service, comfy seating and table was extra clean. Would recommend the pistachio cake and their sencha green tea. The pieces are large enough to share.

I rate it 1 star. The staff weren’t particularly polite, and there were several mistakes in our order and the bill. It was slow as well. The food is ok, but it’s a bit of a tourist trap. I definitely do not recommend this cafe, there are better ones close by. 👎

Cakes was so delicious, and Sadish service was awesome thanks for all the attentions guys

I took my travel alfredo pasta with mushrooms And creamy chicken with potatoes and broccoli The food arrived hot and is worth a try