Caffe Concerto Covent Garden in City of London, Westminster

We have a great time service is perfect and quick food is excellent atmosphere is absolutely amazing. They have a lovely view. What else we need thank you.

I had the Amalfi sorbet whi h was amazing however I did not enjoy the pancakes. They were super heavy and not fluffy as advertised. The service was good. The waiter Satish P was very polite provided an excellent service.

A lovely afternoon tea evening at Concerto. Probably the best quality/price for London.

Manju was the best manager in this branch, had great experience for lunch

Waiter Satish was very kind and helpful

Thank you Hari and Sulo. Pair of absolute gents!

Thank you Carlos S - amazing service!

A sad joke. I gave them a lousy review, so they had someone respond here with a promise of making it right. A week later, no response to my email - which is even longer than I waited for our food and beverages to arrive. There are better places.

Carlos S was brilliant. Delivered food rapidly, and was extremely polite!

Carlos S was great. He gave great service and recommendations.

Carlos S. from Covent Garden has been very polite and engaging! He has suggested this strawberry cake and it did not disappoint at all. Service was superb. Would definitely come back even if I’m a Londoner 😂❤️

I loved the cheerful service of Carlos S

A pleasant place and impeccable service. Special mention to Abdel who speaks French and who took great care of us. The afternoon tea is superb and very generous.

Unfortunately, our experience here wasn’t great. We came in looking forward to enjoying some classic desserts, but things didn’t quite go as expected. We ordered three pre-made cakes — something that should have taken just a few minutes to serve — but after placing our order, our waiter disappeared for over 30 minutes. To our surprise, we later saw him having his dinner at a nearby table. He didn't even come to apologise after. Thankfully, another waitress eventually stepped in and handled everything quickly and efficiently. As for the desserts, we really wanted to like them, but they didn’t live up to our expectations. One tasted old and lacked flavor, the cheesecake had an odd sour note, and only the pistachio dessert was somewhat enjoyable. We had high hopes for a sweet Italian treat, but sadly, this wasn’t the experience we were hoping for.

Caffé Concerto in Covent Garden is one of our go to place for late night tea and dessert, I’m glad we met Carlos S who gave us a good recommendation for the cakes and dessert, and truly it was the best! Such a friendly and welcoming staff!

We were served very well. I loved Carlos. S. lovely service. He was so welcoming and cheerful 😊

Very nice patisserie at the heart of London. Nice hot beverages like rose late and a selection of French-like pastries like chocolate gateux and some modern ones like Dubai chocolate. The cherry on the top was our waiter Carlos S who was very friendly and humane, a rare trait in our days! Prices were a bit high but so are everywhere in London!

As usual I had a superb meal at Caffe Concerto in Covent Garden. It is a lovely restaurant, the staff are all helpful polite and smart. Sulo is always friendly, attentive and please to see me. He is a great manager who understands how important good customer service is!

The experience was very good, and the service of the provider Carlos S was excellent.

Was a lovely place to eat, had only dessert and although the price is quite high for a slice of cake you can taste the quality. Service is great, friendly staff and nice decor A place to go for occasions

Just like to say that Carlos, who was on his first day on the job, was very professional and attentive.

Abysmal place. My friend and I went to grab lunch here, and the minute we stepped in, the place was filthy. The floor was completely coated in visible dust and dirt. We were seated at a dirty table that already had cutlery laid out on it. The waiter came and wiped the table very half-heartedly without even lifting the cutlery. My friend ordered a drink, and we both ordered plates of food. When the food arrived, we started eating, and a few forkfuls in, I discovered not one but two strands of very dark, thick hair in my food. My hair is a very light shade of honey brown, is thin, and was also tied up. After this, I called over a waitress, to which she replied, "It is probably fluff from someone's jumper," and then left. Minutes later, my friend discovered a strand of the same hair in her food too, and we were both disgusted. I called the waitress over again, and this time she got the manager. The manager came to the table and asked what the problem was. I explained it to him patiently and politely, and he immediately became very defensive, acting as if we were offending him by complaining about such a thing. He kept challenging me with a very aggressive tone and demeanor, saying that it was not hair, but fluff. It did not look like fluff at all. I also pointed out that the floors were dirty, so therefore the food must be unhygienic too. That’s when he realised he didn’t have much of an argument left, so he reluctantly agreed to take the food back and not charge us for it. When he brought the bill, I told him we did not want to pay the service charge, to which he started questioning me yet again, insisting the service was great—despite his nasty attitude and constant attacks. Absolutely appalling establishment which should not be allowed to operate any further. I ought to have taken more pictures. I won’t be visiting any other branches ever again and will advise my whole circle to avoid.

Went there for the Prosecco afternoon tea. Was very disappointed... expected better quality for the price and knowing their cakes are good. Sandwiches and scones were okay. The cake selection was limited and some of them were old (old cream and creme pâtissière isn't nice)...all of them tasted quite artificial and nothing to do with the taste or quality of slices of cake they have on show. Very expensive for an cheap prosecco, tiny pot of tea, okay sandwiches and scones and not very good cakes. Will not be coming back, especially knowing Brown's for example is cheaper and better quality.

We are very pleased with the service that Satish provided to us today when we visited the restaurant. He was very patient and gave us some advice on the cake ordering side of things. We will definitely come back again. Thank you

Was served by Abdel, very excellent service.

Staff are accommodating and lovely. Food and drinks are great

Food was excellent and service was great.

Everything was amazing! Great food, served, and atmosphere. The rose latte was incredible. Maria C., you were great; thank you so much!

Wonderfull service lovly food Satish the waiter was great at his job friendly helpfully IL defanatly go again

Carlos was an amazing host - friently, professional and great service! Thank you Carlos!

Great service and food with Satish as our server!

Satish-P was super friendly and cheesecake was great

Wow, magnificent atmosphere, top service and we ate so well there. We had our breakfast which was excellent. They have lactose-free alternatives I really recommend

I hade a punch menu hear and it was so good I hade vegetarian pizza and vegetarian burger it was so good and our waiter satish p. Was so good and welcoming he take care of us very well and give us best service on our special day

Outstanding Service by Satish P I had the pleasure of being served by Satish during my visit, and I must say—his service was exceptional. From the moment we arrived, he was warm, attentive, and incredibly professional. He anticipated our needs without us even having to ask, offered great recommendations, and made sure everything was perfect throughout the meal. It’s rare to come across someone so dedicated and passionate about what they do. Satish truly elevated our dining experience, and I’d gladly return just for his outstanding service. Highly recommend!

Lovely food and portions. The waiter was very keen ,came 3 times to take our order a bit OTT. 13 5% service charge was a bit OTT.

Little expensive but not that you would eat here all the time, highly recommend for a treat.... food it just delicious and the drinks are nice and hot, service wonderful

Satish was very attentive and helpful. Service was great. Latte was very good and the mango mouse was delicious. I will definitely come back!

Tea time is expensive for a very disappointing result. Reheated pastries whose taste leaves something to be desired, absent and unpleasant staff service. We had to ask for a bottle of water three times to get it after 30 minutes of waiting. The waiters place the nested plates and cutlery, without taking the trouble to place the dishes correctly in front of the customers. On the other hand, the tip was added without our agreement and without the possibility of withdrawing it when paying (still an additional 13.50%!). Intolerable! A tourist trap to avoid!

We were well served by Satishkumar. Nice guy.

Delicious food, great service, elegant environment

Wonderful cocktails, amazing service from Sulo

It has amazing non egg cake. Sulo was great helpful and recommended us good cake.

Pistachio and lemon flavored vegan pastry is super amazing!!! Greatly served by Sulo

The desserts were delicious and Satish was very kind and patient. Océane

To me? EXTRAORDINARY EXCELLENT. From Germany we know something about confectionery, but THIS... really wow! I love the things they offered as sweets, without artificial flavors (for my taste) and a great selection of coffee and Chai, especially Macha. I was yesterday and I will come today an tomorrow I am leaving for home.

My experience was beautiful. The sweets are delicious, the flavor of their coffee is medium, and their coffee is amazing and helpful, and they have a screen, especially a veiled Arab woman, which takes the mind away ❤️❤️❤️❤️

It is a loud and lively cafe, the prices are on the more expensive side. Be aware the vegan cakes are grainy, perhaps because they are gluten free. The servers are attentive and helpful.

Really appalling service from the waiting staff. Never again, avoid at any cost. Over ratted place for disgusting food and service.

Abdel at the Covent Garden branch was extremely accommodating for our group of 7 including 3 small children, food was all excellent and he was able to meet all our requests with no trouble at all

Very nice cafe. everything was great we come very often.

Delicious food, good price and big portions sizes. Lovely staff, served by friendly Abdel who helped with my allergies.

Noor served us and was delightful, so helpful and accommodating. Food was also lovely. A real London treat.

Sulo was really kind and professional, I love cafe concerto esp the pasta it’s my go to place

Excellent place to have lunch in the sun outside in the middle of such a busy area. Staff all really helpful! Thank you to Satish and the other chaps for looking after us today.

Second visit to Caffè Concerto at Covent garden (first time was a total we didn't let that bad experience put Us off trying again! This time it was a great experience, friendly helpful staff and great food!! They have amazing new vegan cakes, the pistachio was to die for!! Is it expensive? Yes! But for a special occasion it's totally worth it!

The deserts look amazing but mine was a bit stale meaning old.

Alex is very cheerful, stayed cool even though we took our time ordering, really on the ball and efficient (and easy on the eyes too :p)

I have given 3 stars, despite the fact that's I didn't enjoy my afternoon tea. Only one vegan ( disgustic) option amongst colourful and tasty pastries 🍰🍰🍰... Please DO something !🙏🏼 I have been a customer for more than 10 years now. Considering my new allergenic condition, I truly hope you will make this happen for many of ours. Thank you

Jhonatan has incredible service. Very polite and helpful.

Great experience. Jhonatan resolved everything quickly and efficiently.

We were served by Jhonatan and he was simply impeccable! Polite, attentive and always with a smile on his face. He made our experience even more special.

I really liked Jhonatan's work. He understood exactly what I needed and exceeded my expectations.

Nice food, love scones and chips Satish gave us a good service too

Abdel was the best! 10 starts! Polite & cheeky good sense of humour with excellent service!

Had brunch here before a matineé at the Donmar Warehouse. Service was great and a lovely atmosphere. My eggs Benedict could have been a bit warmer! My husband really enjoyed his Croque Madam. We shared the macarons, very nice!

Excellent service all-round. Especially from Satish. Thank you!

Food here is amazing, and Abdel is your man! Amazing service!!

We had a lovely experience at Caffe Concerto in Covent Garden. Beautiful exterior and interior, extensive menu with various choices, excellent quality of food, and very friendly and attentive service from Satish. The chicken mayo and avocado toasted sandwich was divine. The spaghetti bolognese was also very good. And the masala chai latte with honey is probably the best one I’ve ever had. We would highly recommend this restaurant. 😋👍🏻👍🏻

Excellent customer service from Satish definitely 5star 🌟

Abdel is the best waiter we met in London. Excellent customer service

Abdel is extremely friendly and attentive and helped me when I was picking a cake to buy. Was a really nice experience overall and atmosphere.

This is how they served the tiramisu (around 6pm on 30.03) 😐😐😐 On the menu it was a round shaped tiramisu, but what arrived looked nothing like one, it did not taste good either, very sweet and no coffee flavour The FOH man needs to smile a bit, especially when your service charge is higher than usual

Satish’s service was excellent. Food is good, burger could be made better.

A group of us popped in early Saturday evening just for coffee and cake which they were happy to accommodate. Very generous portions - and super light bakes. Our server, Satish, was particularly friendly and helpful!

Lovely food and experience with server Satishkumar! Would definitely recommend the black forest cake.

A crowded place at 9pm with more than 10 tables, only with 1 waiter and working very slowly. Went in sat for 10 min tried to wave at him to order, kept ignoring. We just left the place.

Super delicious cakes! Also a delicious high tea. Highly recommended. Not cheap, but at some Concerto branches in London you get a 50% discount on afternoon tea during the week if you book online via the website (tip!).

Great lunchtime with satishkumat

Very good meal and the service very quick. The staff were very friendly and attentive to all our needs. We were served by Satish and he was very good. Thank you for the experience.

The staff who served me （Mr.Satish）was great

Santish served us and was extremely helpful and friendly

Thank you to Satish, excellent service

Nothing to do with pictures. So expensive for NOTHING !!! DO NOT GO I promise. Unless it’s for the cakes. IT DOES NOT WORTH IT BELIEVE!! pour mes français n’y allez pas j’vous jure.

Incredible vegan choices. Excellent service. I enjoyed a blue latte made with coconut milk that was absolutely fantastic, along with their vegan pistachio cake, which was impressive. Every bite of the cake was a wonderful mix of flavors, beautifully enhanced by its creamy consistency. The ambiance was lively, making it a perfect place for both informal gatherings and special events. I'm eager to come back and discover more of their creative menu selections. All in all, it was a dining experience that surpassed all my expectations.

We always come here for food, and never had any problems. but today was a disaster. the food we ordered was late and the coffee i wouldn’t serve it, it was burnt and the cup was dirty really disappointed. I wouldn’t come back here, there is better places

Seems a challenge to get anyone’s attention and when you do they and ask for something they forget to deliver it to you

Great, attentive service from Satish

They treated us very well, the food was well prepared and Alex who served us was very nice.

Great Breakfast Thx to Alex for all suggestions

We love coming to this shop and trying the pastries; none of them disappoint. We'll be back.

When I saw the red velvet cake I really wanted it but the cake itself turned out to be a quite dry. My friends’ cakes, pistachio honey and strawberry gateaux were really soft and delicious. I enjoyed Mulberry Lemonade too. Great service and atmosphere.

Excellent service. We were family of 3 and ordered arancini, risotto, calamari, gnocchi and burger. Everything was delicious. Highly recommend.

We went to have breakfast, there was a lot of choice on the menu, very fast and friendly service, it was very good!

Good option for breakfast or tea time

My daughter and l called in for breakfast on a Sunday morning The staff were friendly and made us welcome The food was lovely and fresh, the menu choice was really good We would highly recommend this restaurant

I really didn't like it. I work not far from this place and always wanted to go in when I passed by. I ordered breakfast, coffee and dessert. They put half an avocado on the bread that had been cut 3 times, so it was just a piece of bread and large pieces of avocado, the rocket on the plate was not fresh and wilted, the beans were from sainsbury's. Breakfast rating 3/10. The coffee was brought first, it was incredibly hot and burned my tongue, and coffee should be 55-60° so that you can taste it and drink it as soon as it is brought, but it turned out that the coffee tasted like the cheapest drink found in Aldi. Coffee rating 1/10. And finally, I ordered tiramisu, and they brought me some kind of supermarket dessert, with no taste of mascarpone, savoyardi sticks, or good coffee. Dessert 2/10 because it could be eaten, but not to call it tiramisu is a crime against the Italians.

Had tea service + brunch there, and even going in knowing it was a tourist trap was still let down by bad service and prices. We ordered the tea service for two and got two tiny pots of tea, hardly enough for more than a single cup from each pot. The savouries and sweets took so long to come out we we’d been finished our tea for quite some time. The platters were alright, the scones warm and quite good but the sweets and sandwiches very boring. I ordered the full english and it came with one small sausage with skin so hard I could barely break it even biting with full force, and had to saw away at it with my knife for some time. The bacon and eggs were alright, and there was nothing terrible about the beans or toast other than that they were unremarkable. Still, the negatives were sever enough to ruin any enjoyment. The food in general took a good while to come out which and was cooked seemingly at random pace leaving some things overcooked and others not warm enough. This was quite surprising given that the cafe was mostly empty (maybe we should’ve taken the hint). Will certainly not be returning.

Nice selection of cakes! Great service by Nikhil

Always a lovely experience every time we come here for coffee and snack. Really love the ambience, the service, the food and drinks