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4.3

Based on 4.289 opinions finded in 2 websites

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Nº 1037 in 2648 in Liverpool

Nº 192 of 463 Other cuisines in Liverpool

CUSTOMERS TALK ABOUT DISHES WITH..coffeeladycakeoldpaymustcoolbeautifulchocolate

comment_iconOpinions

The biggest waterstones I've ever been in, loved it!

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sunny smile5660 . 2025-04-15

MORE AT Google

It's a very nice place with a nice cafe inside where you can buy all kinds of books.

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Seher Alav . 2025-04-10

MORE AT Google

Spectacular. There is no other word

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Raquel Castaño Suárez . 2025-04-10

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One of my favourite Waterstones! Spacious and calm

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Collette Davis . 2025-04-10

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Big shout out to Phil. I was in the store earlier this week, having a bad day but his pleasant manner and excellent recommendation really turned my day around. A credit to the store.

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Scott M . 2025-03-29

MORE AT Google

Super friendly and helpful staff willing to go the extra mile

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Sam Murray . 2025-03-22

MORE AT Google

Great bookstore fantastic coffee shop on the first floor. Staff are always helpful in recommending books. There a good selection of games and gifts for book lovers.

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Jeff Rogers . 2025-03-21

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The children's book area has been rearranged and very comfortable.

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Sammy Chow . 2025-03-17

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Wow they know their stuff xx wonderful staff lovely cafe too xx

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Marian Martin . 2025-03-14

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I love the layout and design of this waterstones, It's open and full of light.

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najat mohammad . 2025-03-13

MORE AT Google

Excellent choice of books, well displayed. Very helpful staff

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Helen Warner . 2025-03-13

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My friend was interested in looking for books on birds, as he was interested in taking up bird watching because his grandfather was into birdwatching

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richard hewitt-dutton . 2025-03-09

MORE AT Google

Found what I was looking for and wasn't top busy. The staff were very helpful

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Steve A . 2025-03-05

MORE AT Google

Great atmosphere. Welcoming, helpful, and polite staff.

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Sebastian Stern . 2025-03-04

MORE AT Google

Their coffee is really good, I've only tried their flat white and thought it tasted better than most independents. I also just really like how relaxing and tranquil the cafe is, made better by the fact that you can just pick up a book from the shelves and start reading. Makes for a nice Sunday afternoon.

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Fahmid . 2025-03-03

MORE AT Google

Nestled in the bustling centre of Liverpool, Waterstones offers a welcoming retreat for book lovers of all kinds. The multi-floor shop strikes an ideal balance between the charm of an independent bookstore and the comprehensive selection of a major retailer. The staff are notably knowledgeable and passionate about literature, always ready with personalized recommendations that go beyond bestseller lists. Their curated display tables showcase both commercial favorites and hidden gems, making browsing a journey of discovery. The store's atmosphere invites lingering, with comfortable seating areas and a well-stocked café perfect for sampling your new purchase. The children's section deserves special mention for its thoughtful design and engaging layout that makes reading an adventure for young visitors. What truly sets this Waterstones apart is how it embraces Liverpool's unique culture, with dedicated sections featuring local authors and regional history. Whether you're hunting for a specific title or simply seeking literary inspiration, this bookshop delivers a shopping experience that reminds us why physical bookstores remain irreplaceable in the digital age.

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RAPHAEL ROSTAIZER . 2025-03-02

MORE AT Google

My go to place when it comes to books. I always enjoy my time here.

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Ruturaj Chavan . 2025-03-02

MORE AT Google

Great shop. 26/2 still happy with my Waterstones visits

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Erik Stultz . 2025-02-26

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Fabulous bookshop with a great collection of books and an extensive collection of board games which is great to see….cafe is good too. Helpful staff.

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Steve Gray . 2025-02-26

MORE AT Google

The best Waterstones that I've been in

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manuel da silva . 2025-02-25

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Very nice bookshop. There is a good variety of books for all ages and the atmosphere on the top floor is very nice with a view of Liverpool ONE down below the floor of the bookstore. The place is located in Liverpool ONE shopping center. This book store is very good. I recommend it.

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Tasneem . 2025-02-22

MORE AT Google

Great service, gorgeous bustly vibes!

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Jess Bolton . 2025-02-22

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Excellent book store loads of good reads

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Don Britnell . 2025-02-19

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Staff were excellent. Helped me find the book I was looking for.

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derek murphy . 2025-02-11

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Good book shop also a small restaurant

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Dave Bougen . 2025-02-10

MORE AT Google

It was a very good bookshop until a few months ago, then for an unknown reason all the departments changed place and some sections were swiped out altogether, like politics that doesn't exist anymore. Really sad.

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Ziggy Rendelson . 2025-02-07

MORE AT Google

staff are lovely and they have a whole range of books, they also have a really nice cafe too where you can get a coffee or a bite to eat and read there super warm and friendly environment, clean too.

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Joe . 2025-02-01

MORE AT Google

It's really nice to see that people haven't lost their appetite for reading and buying something that is tangible. The place was full of all ages, a real pleasure to be in there.

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Scott Weston . 2025-01-27

MORE AT Google

Great place. Found great books I didn't know I really needed Loved the seating areas and coffee shop. Spent over an hour in waterstones. Will definitely be back.

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Hazel Worden . 2025-01-15

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Always a nice vibe book store 💚

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Debbie Hayes . 2025-01-11

MORE AT Google

As always a good place to purchase almost anything and at affordable prices.

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Salome Orr . 2025-01-07

MORE AT Google

Lovely big store, relaxed staff. Good range of books and other items.

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Hat Bet . 2025-01-04

MORE AT Google

Good size Waterstones with Cafe and wc's Worth a visit

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Robert Grayson . 2025-01-02

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Couldn't find book I wanted and asked staff at till on ground floor who directed me up stairs and a member of staff up there would help find it only to be told to go back down stairs and ask there so what a waist of time and energy. So just ordered it online much simpler.

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Peter Donnelly . 2024-12-31

MORE AT Google

Love Waterstones . Vast selection of books . Much better to be able to handle books which of course you cannot do on line

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Keith Robinson . 2024-12-31

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How have we not found this brilliant bookshop and café before!

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Colin Jones . 2024-12-30

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Great book store! Had everything I needed

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Mark Richardson . 2024-12-29

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Everyone who reads should go to waterstones in liverpool... fabulous..

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Bennett Neil . 2024-12-12

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The stuff was really friendly and helpful. The caffee shop was also really nice. The barista as well.

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Lucie Ondrušková . 2024-12-10

MORE AT Google

Excellent shop with great range of books, games and stuff...with a Costa foe relaxing

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chris jones . 2024-12-10

MORE AT Google

Wonderful 🔝❤️ One of the best bookshops I've ever seen, very large, on two floors but well organized into sections and types of books, attentive, kind and welcoming staff. The cafe inside is a must. The local section of books on Liverpool is much appreciated.

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Lilia . 2024-12-08

MORE AT Google

A great bookshop in the center of Liverpool.

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Kyösti Ruuttunen . 2024-12-07

MORE AT Google

I love how big this bookshop is but how it has little sections, nooks and crannies that make it feel like a small shop. Brilliant range of books and lots of stuff for children. The staff at the till were excellent, so friendly, chatty, and helpful. 100% service and satisfaction as always

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Lynsey Bradley . 2024-12-02

MORE AT Google

Bought a calendar for a Christmas present. Used points on my loyalty card. Helpful staff.

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Nigel Halliday . 2024-12-01

MORE AT Google

Lots of choice, and nice shop in general.

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bri ferg . 2024-11-29

MORE AT Google

Wide selection of books. Staff really helpful and found me the book I was after. I'd looked everywhere and couldn't find it!

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Jane . 2024-11-24

MORE AT Google

Great place, offers lots of variety.

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Kim Henshaw . 2024-11-20

MORE AT Google

A lovely place to be entertained and get a good vibe ,variety of delicious food for your brain

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Rastgo Farid . 2024-11-20

MORE AT Google

Fantastic bookshop, lots of variety and you can spend plenty of time in there and obviously buy what you can, fabulous courteous staff. Also (Nov), called in cafe for a latte - delicious!

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Ian Bannister . 2024-11-12

MORE AT Google

Best Waterstones I've ever been in

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graham wilson . 2024-11-06

MORE AT Google

Visited to buy children's gifts & vouchers. Great selection & we found a good book gift for a great nephew. Visited the cafe too & although busy it was fine. Nice fruit cake

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Maureen Shannon . 2024-11-03

MORE AT Google

Love the place.. amazing coffee.. amazing books. Perfect combination

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priya rishi . 2024-10-31

MORE AT Google

Waterstones based in Liverpool has a wide variety of books for everyone. Upstairs it has a cafe that offers food and drinks. They have plenty of offers on books. Worth a visit if you go shopping in Liverpool. They event sell the Mowgli cook books. Which is a new known popular Indian restaurant in Liverpool city centre. I've been told their cuisine is divine. Also across the way from waterstones. I bumped into Paddington Bear. 😃

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Kerry . 2024-10-30

MORE AT Google

Despite the bad reviews of old hags complaining about grandad bondage and a bad cafe, everyone here is super nice and the cafe staff are all so friendly the shop workers are all awesome too. I personally think these bad reviews need to get there head out their backside and learn to respect the staff and stop making themselves look foolish

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Smash mash ash . 2024-10-30

MORE AT Google

My daughter loves her books. Staff always seem full of knowledge and are helpful.

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Charlene Robertson . 2024-10-28

MORE AT Google

So much choice for book lovers. Also has other quality gift ideas besides books. It is possible to spend hours browsing here. It also has a cafe and reading area. Highly recommend a visit here.

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Jane Mc . 2024-10-27

MORE AT Google

Love the vibe here. It's awesome sitting amongst the books and having a coffee and a cake. Wonder around, pick books or even just come to read! Such a friendly atmosphere! Awesome staff! Awesome vibe for bookish people!

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Tehmina Majid . 2024-10-25

MORE AT Google

Wish I could spend all day in here.

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H Carroll . 2024-10-20

MORE AT Google

Great author event with A Steadman

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Chris Anderson . 2024-10-19

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Had a lovely time being served by a positive and smiley guy and girl at the cafe, amazing customer service 10/10! :)

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Megan Wilding . 2024-10-09

MORE AT Google

Great shop in a good central location

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Matt Schofield . 2024-09-23

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Very helpful staff. Nothing is too much of a problem for them.

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Stephen Kelly . 2024-09-19

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Large Waterstones with a cafe upstairs also has a study area with tables in the reference section.

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Mark Keating . 2024-09-14

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This review is solely a reflection of two female, brunette members of staff in the cafe on. I rarely leave reviews and I am a regular visitor to this lovely book store but on this occasion I felt extremely unwelcome. It was approximately 2 o clock and the cafe had multiple free tables and so when I sat down to write a birthday card I had just purchased downstairs I didn’t think it would be an issue. However, two workers in the cafe, one after the other approached me to ask when I will be purchasing a drink. The first rolled her eyes when I said I would order in a moment. Then the second woman approached me maybe 3 minutes later informing me I had 5 minutes left on the table if I don’t order. I was planning on purchasing my lunch in Waterstones but I left soon after this second interaction as I felt too uncomfortable to stay. If these women had spoke to me in a polite manner I may not be writing this review but they were both rude and unpleasant. I will not be returning anytime soon.

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Elle Nudd . 2024-09-13

MORE AT Google

Excellent branch. Loads of choice

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Andy Hall . 2024-09-09

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Bookstore with a café inside? Sign me up! It's so cute and has loads of selection with lovely staff. I lost my phone there once 🥹 but I still like this place 🫶

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Bindiya Gurung . 2024-08-31

MORE AT Google

Precioso café situado en Liverpool uno en el primer piso de la librería. Gran personal de bienvenida que sirve deliciosos pasteles, tostadas, sándwiches, incluyendo salmón ahumado caliente. El café italiano es excelente y el té se sirve caliente. Muy recomendable.

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Nella C . 2024-08-28

MORE AT TripAdvisor

A large bookstore where you can easily find the books you are looking for

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Victor Granger . 2024-08-19

MORE AT Google

Spacious and fresh to walk around. There is also a coffee shop

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David Mottram . 2024-08-17

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Could spend hours in Waterstones, love it 🥰

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Lesley Whiting . 2024-08-16

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Massive book shop. Cafe upstairs. Staff very helpful.

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D R . 2024-08-15

MORE AT Google

Book house, thousands of titles in all areas of life. All ages find what they are looking for in books, science, culture, literature, etc. A comfortable place, reasonable prices, and a cultural exhibition.

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A H . 2024-08-07

MORE AT Google

The best waterstones in the North West! I've met authors like Carrie Hope Fletcher which was awesome for this waterstones! They need more guests like this to appear for signings!

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Tommygun 200202 . 2024-08-06

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Great bargains for a major book store in the city centre. 👍📙❤️

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KEITH TAYLOR . 2024-08-06

MORE AT Google

Good vibe,great selections of book.

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Shirley Chow . 2024-08-01

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Huge store, lots of books and board games. Friendly staff

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Elena Bolton . 2024-08-01

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Vine aquí a finales de mayo. Probablemente era el único café en el centro de Liverpool que no estaba lleno! Tenía el flapjack y eso fue muy bueno! El té de menta estaba bueno. El personal era muy agradable y amable y volvería aquí de nuevo si estuviera en la zona.

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Black Cat . 2024-07-27

MORE AT TripAdvisor

It's ok, it's a generic book shop, nothing fancy or special.

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scott duffield . 2024-07-25

MORE AT Google

Was helped today by Catherine and Elaine. They were extremely helpful and knowledgeable and very friendly. it's also great to see how much they enjoy their jobs I will be coming here again

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JORDAN BRADLEY . 2024-07-24

MORE AT Google

Great store with a real London West End feel. It includes a nice coffee shop and two floors of books.

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Lee Hart . 2024-07-22

MORE AT Google

Abit of an essay but I was searching for a very specific sequel political/phycological/new history factual book today and after speaking to a member of staff Downstairs as I had zero clue where/how to navigate it’s where abouts. she searched the system and directed me to where it may be placed upstairs in the political section. After much searching with no luck I then approached the upstairs cash desk (which may I add was very busy but the employee made me and the queue comfortable with inform on the situation ) due to not being able to find the book I was looking to purchase and regardless of the queue a male employee helped me personally by find 1/3 of the specific book I was searching for through the sections of political and then stuck gold in new history.(from the help of his employee serving in the tills) Due to working in retail for 10+ years I was genuinely took back by the communication between staff to ensure the employee on the tillpoint was ok to handle to queue while the male employee helped me search for my specific book. He reassured the queue and the staff member that he would only be a moment and made my day by finding the sequel to a book I’ve been searching for. Honestly beyond any expectation of customer service I’ve ever received! I would highly recommend this store not only for its amazingly helpful staff but also for the sheer choice in store. Thankyou to the staff once again ! They genuinely deserve recognition if my situation is something they encounter frequently as it was handled with ease and an element of polite nature to waiting customers that is not a given in a lot of high street establishments.

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Jessica Smith . 2024-07-17

MORE AT Google

Big variety of books , worth visiting

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Mohammed Al Rashdi . 2024-07-17

MORE AT Google

Lovely and comfortable place I didn't take any photos when I was there :( only thing I would change is that I would space out the categories a little better

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Enric . 2024-07-16

MORE AT Google

Aww this is a lovely shop, good choice of books, games puzzles

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sheila murphy . 2024-07-11

MORE AT Google

Good service calm and relaxing. A pleasant time all round

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Stephen Daley . 2024-07-09

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Great sized Waterstones, good selection of books, nicely laid out and spacious

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Kevin Parsons . 2024-07-02

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great range of books, very friendly staff in the cafe

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Sarah Brown . 2024-07-01

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I visit here at least twice a week to read and for a bite to eat. It's one of the better, more relaxed Waterstones, but not the most comfortable. Whoever made the decision to remove the comfortable armchairs from around the store really needs to think again! Poor decision.

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Kevin Halewood . 2024-06-28

MORE AT Google

Just the same as usual...consistent with nice staff

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Annie Watkins . 2024-06-24

MORE AT Google

This is the best waterstones store I have visited. I though the Ground floor was awesome, then I discovered another floor with a cafe! Absolutely rammed with all sorts of books, I lucky enough to get my hands on a couple of rare books and the staff were very pleasant and helpful. Will be visiting again with the family and to sample the cafe, can't wait to return!

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Emma Jenks . 2024-06-22

MORE AT Google

Very organised store over two floors. Couches to read and a cafe upstairs. Good mix of books on offer. Most importantly, a peaceful oasis full of that new-book smell. 🧘🏻‍♀️📚

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A D . 2024-06-19

MORE AT Google

Love this one in Liverpool with its large open cafe upstairs

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Karl Hutchinson . 2024-06-17

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Books and even a coffee upstairs.....

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María Vanessa Castellano Soca (Vane) . 2024-06-12

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Easily my favourite Waterstones I've visited so far, with a sprawling selection of books and staff who seem truly passionate about reading (and have given me some great book recommendations!)

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Rani Grainger . 2024-06-06

MORE AT Google

Great place to relax and buy a book And fantastic cafe

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Michael Strickland . 2024-05-30

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Always fantastic customer service, great cafe and friendly environment.

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Tom Marrs . 2024-05-28

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Great assortment, one of the best I have seen from this great chain

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Ricardo D. R. Watson . 2024-05-27

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Very friendly atmosphere and the staff were amazing

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Rachael Parsons . 2024-05-27

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This may be my most favourite Waterstones branch. They have a great selection of every genre and enough space to browse at ease. The cafe is also good in terms of food and friendly service. I loved all the the vegan cakes I tried.

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Maria Eftimova . 2024-05-27

MORE AT Google

Wish I could have so much money to spend in here.... And complete my home Library 😍

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Michele Cantacessi . 2024-05-10

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