Cafe W, Waterstones Liverpool in Liverpool

Staff were excellent. Helped me find the book I was looking for.

Good book shop also a small restaurant

It was a very good bookshop until a few months ago, then for an unknown reason all the departments changed place and some sections were swiped out altogether, like politics that doesn't exist anymore. Really sad.

staff are lovely and they have a whole range of books, they also have a really nice cafe too where you can get a coffee or a bite to eat and read there super warm and friendly environment, clean too.

It's really nice to see that people haven't lost their appetite for reading and buying something that is tangible. The place was full of all ages, a real pleasure to be in there.

Great place. Found great books I didn't know I really needed Loved the seating areas and coffee shop. Spent over an hour in waterstones. Will definitely be back.

Always a nice vibe book store 💚

As always a good place to purchase almost anything and at affordable prices.

Lovely big store, relaxed staff. Good range of books and other items.

Good size Waterstones with Cafe and wc's Worth a visit

Couldn't find book I wanted and asked staff at till on ground floor who directed me up stairs and a member of staff up there would help find it only to be told to go back down stairs and ask there so what a waist of time and energy. So just ordered it online much simpler.

Love Waterstones . Vast selection of books . Much better to be able to handle books which of course you cannot do on line

How have we not found this brilliant bookshop and café before!

Great book store! Had everything I needed

Everyone who reads should go to waterstones in liverpool... fabulous..

Excellent shop with great range of books, games and stuff...with a Costa foe relaxing

The stuff was really friendly and helpful. The caffee shop was also really nice. The barista as well.

Wonderful 🔝❤️ One of the best bookshops I've ever seen, very large, on two floors but well organized into sections and types of books, attentive, kind and welcoming staff. The cafe inside is a must. The local section of books on Liverpool is much appreciated.

A great bookshop in the center of Liverpool.

I love how big this bookshop is but how it has little sections, nooks and crannies that make it feel like a small shop. Brilliant range of books and lots of stuff for children. The staff at the till were excellent, so friendly, chatty, and helpful. 100% service and satisfaction as always

Bought a calendar for a Christmas present. Used points on my loyalty card. Helpful staff.

Lots of choice, and nice shop in general.

Wide selection of books. Staff really helpful and found me the book I was after. I'd looked everywhere and couldn't find it!

A lovely place to be entertained and get a good vibe ,variety of delicious food for your brain

Great place, offers lots of variety.

Fantastic bookshop, lots of variety and you can spend plenty of time in there and obviously buy what you can, fabulous courteous staff. Also (Nov), called in cafe for a latte - delicious!

It's a very nice place with a nice cafe inside where you can buy all kinds of books.

Best Waterstones I've ever been in

Visited to buy children's gifts & vouchers. Great selection & we found a good book gift for a great nephew. Visited the cafe too & although busy it was fine. Nice fruit cake

Love the place.. amazing coffee.. amazing books. Perfect combination

Waterstones based in Liverpool has a wide variety of books for everyone. Upstairs it has a cafe that offers food and drinks. They have plenty of offers on books. Worth a visit if you go shopping in Liverpool. They event sell the Mowgli cook books. Which is a new known popular Indian restaurant in Liverpool city centre. I've been told their cuisine is divine. Also across the way from waterstones. I bumped into Paddington Bear. 😃

Despite the bad reviews of old hags complaining about grandad bondage and a bad cafe, everyone here is super nice and the cafe staff are all so friendly the shop workers are all awesome too. I personally think these bad reviews need to get there head out their backside and learn to respect the staff and stop making themselves look foolish

My daughter loves her books. Staff always seem full of knowledge and are helpful.

So much choice for book lovers. Also has other quality gift ideas besides books. It is possible to spend hours browsing here. It also has a cafe and reading area. Highly recommend a visit here.

Love the vibe here. It's awesome sitting amongst the books and having a coffee and a cake. Wonder around, pick books or even just come to read! Such a friendly atmosphere! Awesome staff! Awesome vibe for bookish people!

Wish I could spend all day in here.

Great author event with A Steadman

Had a lovely time being served by a positive and smiley guy and girl at the cafe, amazing customer service 10/10! :)

Great shop in a good central location

Very helpful staff. Nothing is too much of a problem for them.

Large Waterstones with a cafe upstairs also has a study area with tables in the reference section.

This review is solely a reflection of two female, brunette members of staff in the cafe on. I rarely leave reviews and I am a regular visitor to this lovely book store but on this occasion I felt extremely unwelcome. It was approximately 2 o clock and the cafe had multiple free tables and so when I sat down to write a birthday card I had just purchased downstairs I didn’t think it would be an issue. However, two workers in the cafe, one after the other approached me to ask when I will be purchasing a drink. The first rolled her eyes when I said I would order in a moment. Then the second woman approached me maybe 3 minutes later informing me I had 5 minutes left on the table if I don’t order. I was planning on purchasing my lunch in Waterstones but I left soon after this second interaction as I felt too uncomfortable to stay. If these women had spoke to me in a polite manner I may not be writing this review but they were both rude and unpleasant. I will not be returning anytime soon.

Excellent branch. Loads of choice

Bookstore with a café inside? Sign me up! It's so cute and has loads of selection with lovely staff. I lost my phone there once 🥹 but I still like this place 🫶

Precioso café situado en Liverpool uno en el primer piso de la librería. Gran personal de bienvenida que sirve deliciosos pasteles, tostadas, sándwiches, incluyendo salmón ahumado caliente. El café italiano es excelente y el té se sirve caliente. Muy recomendable.

A large bookstore where you can easily find the books you are looking for

Spacious and fresh to walk around. There is also a coffee shop

Could spend hours in Waterstones, love it 🥰

Massive book shop. Cafe upstairs. Staff very helpful.

Book house, thousands of titles in all areas of life. All ages find what they are looking for in books, science, culture, literature, etc. A comfortable place, reasonable prices, and a cultural exhibition.

The best waterstones in the North West! I've met authors like Carrie Hope Fletcher which was awesome for this waterstones! They need more guests like this to appear for signings!

Great bargains for a major book store in the city centre. 👍📙❤️

Huge store, lots of books and board games. Friendly staff

Good vibe,great selections of book.

Vine aquí a finales de mayo. Probablemente era el único café en el centro de Liverpool que no estaba lleno! Tenía el flapjack y eso fue muy bueno! El té de menta estaba bueno. El personal era muy agradable y amable y volvería aquí de nuevo si estuviera en la zona.

It's ok, it's a generic book shop, nothing fancy or special.

Was helped today by Catherine and Elaine. They were extremely helpful and knowledgeable and very friendly. it's also great to see how much they enjoy their jobs I will be coming here again

Great store with a real London West End feel. It includes a nice coffee shop and two floors of books.

Big variety of books , worth visiting

Abit of an essay but I was searching for a very specific sequel political/phycological/new history factual book today and after speaking to a member of staff Downstairs as I had zero clue where/how to navigate it’s where abouts. she searched the system and directed me to where it may be placed upstairs in the political section. After much searching with no luck I then approached the upstairs cash desk (which may I add was very busy but the employee made me and the queue comfortable with inform on the situation ) due to not being able to find the book I was looking to purchase and regardless of the queue a male employee helped me personally by find 1/3 of the specific book I was searching for through the sections of political and then stuck gold in new history.(from the help of his employee serving in the tills) Due to working in retail for 10+ years I was genuinely took back by the communication between staff to ensure the employee on the tillpoint was ok to handle to queue while the male employee helped me search for my specific book. He reassured the queue and the staff member that he would only be a moment and made my day by finding the sequel to a book I’ve been searching for. Honestly beyond any expectation of customer service I’ve ever received! I would highly recommend this store not only for its amazingly helpful staff but also for the sheer choice in store. Thankyou to the staff once again ! They genuinely deserve recognition if my situation is something they encounter frequently as it was handled with ease and an element of polite nature to waiting customers that is not a given in a lot of high street establishments.

Lovely and comfortable place I didn't take any photos when I was there :( only thing I would change is that I would space out the categories a little better

Aww this is a lovely shop, good choice of books, games puzzles

Good service calm and relaxing. A pleasant time all round

Great sized Waterstones, good selection of books, nicely laid out and spacious

great range of books, very friendly staff in the cafe

I visit here at least twice a week to read and for a bite to eat. It's one of the better, more relaxed Waterstones, but not the most comfortable. Whoever made the decision to remove the comfortable armchairs from around the store really needs to think again! Poor decision.

Just the same as usual...consistent with nice staff

This is the best waterstones store I have visited. I though the Ground floor was awesome, then I discovered another floor with a cafe! Absolutely rammed with all sorts of books, I lucky enough to get my hands on a couple of rare books and the staff were very pleasant and helpful. Will be visiting again with the family and to sample the cafe, can't wait to return!

Very organised store over two floors. Couches to read and a cafe upstairs. Good mix of books on offer. Most importantly, a peaceful oasis full of that new-book smell. 🧘🏻‍♀️📚

Love this one in Liverpool with its large open cafe upstairs

Books and even a coffee upstairs.....

Easily my favourite Waterstones I've visited so far, with a sprawling selection of books and staff who seem truly passionate about reading (and have given me some great book recommendations!)

Great place to relax and buy a book And fantastic cafe

Always fantastic customer service, great cafe and friendly environment.

Very friendly atmosphere and the staff were amazing

Great assortment, one of the best I have seen from this great chain

This may be my most favourite Waterstones branch. They have a great selection of every genre and enough space to browse at ease. The cafe is also good in terms of food and friendly service. I loved all the the vegan cakes I tried.

Wish I could have so much money to spend in here.... And complete my home Library 😍

Great place as interior and staff is very friendly.

Great accessible place to eat, drink and chat. Staff very friendly and helpful. Surrounded by and to be inspired by a wealth of books while stopping and pausing to breathe in life's hectic schedule.

If you like the smell of fresh books and coffee then Waterstones is the place to be. If you have children then it has a whole floor-almost-dedicated to children's books. Has nice little seating areas for your kids to get introduced to the beauty of a good book. Also has toilets next to the children's section which is very convenient. The coffee shop is a bit open plan. If you want to sit and have a quiet coffee with a book then then Waterstones fails to provide this-a missed opportunity-in my opinion. Overall a great experience for all you book worms. 5 stars from me!

What book shops should be like, plus coffee. Result !

A lovely guy served me at the till yesterday on the second floor late afternoon. Was so kind and happy to help. Really makes the difference in customer service ❤️

Rude staff. Wouldn’t help me with a problem with a book I had bought. Then seemed to keep a very close eye on me during my time in the store. When I came to pay I was struggling to place everything in the bag I had just bought and the member of staff watched as I struggled. I even asked for help and she walked away. Would love to complain to management

Choosing books with the kids and great selection, inviting area and table and seats to look through choices. The lady at the children's section checkout was really friendly with the kids and offered an Easter chocolate as well as a sticker or bookmark. Made book buying an exciting event on a rainy day!

Need I explain this rating to fellow bibliophiles? Shelves to explore, coffee to drink, even nabbed a free coffee for purchasing a book of the month! Will be returning

I came here on a day trip to Liverpool. It was very busy (I've never seen a Waterstone's this busy before.) The staff were very welcoming and helpful.

Very nice bookshop with a cafe (very energic waiter with a funny catchphrase).

Great choice of books and shop had loads of different genres to choose from.

First time visiting Waterstones in Liverpool. I had my 13yr old book mad daughter with me and she didn’t want to leave! It was amazing inside. Definitely one of the best Waterstones I’ve ever visited. Friendly staff and it was great to be made aware of the Waterstones app.

We visited today with my daughter 💕 the lady on the childrens till. With a checked pinafore on. Was so lovely " Its nice to be kind " if the right lady sees this post she will know who she is 💖. Its so nice to have such a friendly lovely cashier 😀

Cool place but couldn't find peanuts

Large well laid out shop with cafe and toilets

Never seen so many books outside of the library ☺️

Lovely big book shop with a nice cafe and a great selection of books

The really cool book shop with cafe area and wc. You quickly spend a few hours in there just looking at the books, so it's great that there is an area with a cafe and toilet.

Fantastic place as usu something for all ages 😀

A large selection of books to choose from and nice staff

Best bookshop and coffee in Liverpool.

Wonderful bookstore in the heart of Liverpool. They have everything including a cafeteria. A wonderful place to let yourself waste some time.