Cafe Rouge - St Katharine Docks in Waltham Forest - Phone Number, Reservations, Reviews

Nulla di eccezionale, gelato messo un poco ovunque a caso, la torta di mele decente, sicuramente da elogiare il personale invece che è gentilissimo

20 minutes d’attente pour 2 chocolats chauds et un cappuccino tiède…le service est déplorable et en plus le restaurant n’était pas très rempli

We experienced excellent service when we visited last Thursday. We have a nut allergic person in our family so we have to careful when eating out, however, both the waiting staff and kitchen staff were very accommodating which allowed us to have a lovely meal.

Calamari buoni, Schiacciatine insomma. Vino rosee buono, servizio ok come anche prezzo, abbiamo pranzato fuori, bella atmosfera

We live in Germany,we come to London very often .My husband and I had dinner at your restaurant last night.it was a very nice dinner for us, thank you very much for the beautiful hospitality and kindness of Mrs. Lale. There is a restaurant that we will always visit when we come to London and we recommend it to everyone, thank you very much again to Mrs. Lale and all the staff.

It has a nice neighbourhood facing the St Kathrine's dock; however, service is very poor. We went there on a not-busy afternoon and it took about 10 minutes for staff to take our order and we only wanted coffee and cake and it took about 15 minutes to bring the order and had to wave multiple times for them to notice us and bring the bill. Inside atmosphere was so dull and not pleasant experience overall.

Had an traditional afternoon tea. The waitress was very nice and got me a decaf tea since it was already a bit late in the afternoon. The sandwiches were warm and crispy. Really like the one with mushroom with truffle taste. The cakes could be a bit warmer, but it's also acceptable since there are a lot of things on the tray. Something is going to get cold anyways. Overall probably not the best afternoon tea option in London, but for the affordable price I was quite satisfied.

I was given a voucher by Cafe Rouge management to compensate for the poor service on a previous visit. Things went wrong the moment I arrived at the St Katherine's Dock branch. I was greeted by a gentleman, but he immediately then turned his attention to talk to someone else in mid-conversation with me. I decided, on this occasion to disregard his disrespect. We were waited on by a young lady who was very pleasant and engaging. When our order arrived, my dining partner's dish was missing the blueberries, but this was quickly rectified. My fried eggs were over-fried with unpleasant burnt and crispy edges. See picture. Making a booking was a total nightmare. When I wanted to book a breakfast for two, the website only allowed breakfast bookings for a group of 15+ (see pic). When I phoned the restaurant, they directed me to a robot that couldn't understand the word "breakfast". Overall, Cafe Rouge has been a huge disappointment. It used to be a large but charming and well-run chain of bijou restaurants all over the UK. But sadly, they have allowed their standards to slip, the quality of the food and service have declined, and there's now only a small handful of Cafe Rouge branches left in the country. I've had my last visit to Cafe Rouge, and this is my sad epitaph to what was once a great cafe I looked forward to visiting.

The full English left much to be desired, did scratch some sort of itch but the last 20% was missing. The dish and a coffee will run you about £16 so would only recommend if you can't make it elsewhere. Nice view of the dock mind so that counts for something

Horrible service, waited for 45 minutes to order until we had to grab someone's attention to order and when the food arrived they got my order wrong. I had the feeling only one competent person was there.

Reasonably priced and often a voucher can be found online to bring it down further. We loved the Camembert and the garlic bread. Would definitely return when next in London. It’s a shame so many have closed around the UK as it was tastier than other chains.

We went to Café Rouge late on a Saturday afternoon, there was little movement and we waited a looong time to be served. We asked a waiter or manager if we could choose a table, but he rudely replied that it depended on what we were going to eat. We just wanted to have a cup of coffee… A girl came to serve us very reluctantly. Another girl brought the coffee (after a long time) lukewarm, horrible. I noticed that the treatment was no different from another table who had ordered coffee and something to eat. Rude people. Menu photos May 2024.

Came with a group of 56 students. Execrable welcome, both from the managers and the waiters!!! Refuse to serve our students at the counter and take a commission of 50 pence per student for table service, even when the students are at the same table!!! Very average fish and chips, fries like at MC Do. In short, absolutely avoid!!!

Excellent food, friendly helpful professional staff. Lovely atmosphere, clean and a nice ambiance.

I went with my child to try the afternoon tea set, but there was too much left, so I asked them to pack it for me, but they said no, so I left everything. I think it was too much, and the price isn't cheap.

Very well located; great service; fair prices!!

Good location, the chocolate fondant was amazing too, but service so slow. why wait 20 minutes for the bill to come when the café is obviously empty.

Came here as a school group, totalling 55 people. We’d pre-ordered our food. On arrival we were seat and served efficiently. Great views over the docks and just a stone’s throw from Tower Bridge.

Lovely view of the docks. Good food and staff were lovely with children. Service was good. Conveniently located near Tower Bridge and atteactions

Nice service and great coffee☕️

Food was good. Service was not the best in the world. They took our Oder and gave us our food that was it. Had to find someone to pay our bill.

Bad service, cold food 2x, manager impersonal and all service condescending when complaints came to them. Do not go.

Attended a lunch for 6 with family. Having seen much discourse online about Tescos vouchers being accepted or not, I feel obliged to mention that mine were accepted without issue. The service was fine if not a little slow, but the food was enjoyed across the board, especially in the context of the reasonable prices. The restaurant interior was cosy, and the St Katharine's Dock location makes for a really pleasant dining setting. All in all, a nice and affordable meal; I would happily return.

The food was generally good and tasty , although my husband’s medium rare steak arrived blue. But it was rectified straight away. I used to love Cafe Rouge and visited frequently various locations in London before pandemic, unfortunately the company was dissolved a couple of years ago and it is reflected in an outdated decor and attitude of the serving staff, it looks like they stopped caring. Sad.

Fantastic service, food and ambience!!

Service was excellent. The waitress initially said we couldn’t use our Tesco vouchers but the manager caught us as we were leaving and said we could as the policy had changed. Service was excellent and they catered for all our needs. Even packed some croissants and scones for us which we enjoyed later. Would’ve been lovely to sit out on the docks but heavy rain. Would highly recommend.

Ate here on Saturday 18th May, off the set menu - limited choice, but reasonable value, for location. Food was okay, fine enough, but nothing to write home about. Service was very poor throughout. Shown to our table fine, attitude was a little brusque from front of house. The young waitresses were generally friendly, but had no training /experience in restaurant trade seemingly, leaning in front and over food, telling us to pass food along, handing over cutlery after several requests and holding eating part as passed over. Waited over 20 minutes for our drinks when ready on the bar - no staff in restaurant for this time, then all came back in together. Incorrect orders - were corrected. Service automatically added to bill, said we would not pay this, but that the food was fine. Manager / front of house came to see what was wrong - passed on this information and said she would have words with the staff who had served us and that she hadn't served us, and that it was so busy - incorrect on all counts - not full, or that busy for a tourist destination and she had indeed been exactly the same as those she had blamed. She did apologise, but did not offer anything - though we had paid by that point. It was a shame - have eaten in other Café Rouge around the country and enjoyed - With a hit more effort and training this could be a much better place. Food generally fine, but a little more effort / finesse, again could make this much better. There are plenty of other places to eat in this location and think they will be getting Café Rouge's custom.

We went to cafe rouge with a group of 20 to celebrate friends from abroad were in the country. The table they gave us was too small - turns out there was a second table for us that they didn't tell us about when we all squeezed in... We pre-ordered the afternoon tea but it took them over an hour to serve us. It wasn't busy otherwise. When I asked when the food would be served (as my 1 and 3 year old were disintegrating because of hunger), the waitress was incredibly rude.

I recently had an incredibly disappointing experience at Cafe Rouge that I feel compelled to share. Our party of 20 had made a reservation well in advance, yet upon arrival, we were given a table that could only seat 10. This was just the beginning of a series of frustrating and unprofessional encounters. The service was abysmally slow. We waited an unreasonably long time for our drinks, and at one point, we were outright refused service when trying to place additional orders. The staff's attitude was shockingly rude throughout the afternoon and upset a number of my friends in our party, we were made to feel very unwelcome, adding to the overall negative experience. When the food finally arrived, it was exceedingly late. To add insult to injury, the cakes we ordered were dry and far from the quality one would expect from a reputed cafe. The entire dining experience was marred by poor service, inadequate seating arrangements, and subpar food. To top it off, the bill was completely wrong and we were over charged £150. I had to challenge it and the waiter tried to justify the discrepancy by saying it was their system error. This finally got resolved after a lengthy discussion and I refused to pay any service charge which they had the audacity to be offended about. This was the worst dining experience I've ever had.

I 200% recommend very pleasant waiter, super good brunch and magnificent setting with the little extra of Princess Diana next door

Evi provided an outstanding service to us. Food and atmosphere were also great. 10 stars for her professionalism and great service. Thank you EVI.

We had breakfast here on Sunday 12th May 2024. I thought it was a Lovely breakfast . The porched eggs were done to perfection . It would have got 5 * if you had used normal bread and not sourdough, which, when toasted breaks your knife ,not just your teeth. My husband on the other hand was so disappointed ,you didn’t have either brown sauce or red sauce… So we didn’t come back to eat breakfast . The next couple of days of staying in London ,we had breakfast not to far away from yourselves ,in a restaurant that had brown sauce. I know you are a French restaurant, but if you are going to do English breakfast you need to supply brown and red sauce…..

RACIST TREATMENT My family and I came to this place and there was racist treatment at the time of food delivery. We are from Mexico and the food took too long to arrive (approximately half an hour) and meanwhile, there were local people who came to the restaurant, ordered and in 5 minutes they were served exactly the same dishes that we ordered (I'm not exaggerating). The food is super tasteless and the meat is full of skins. Zero recommended. I hope they do something about it because all the staff were rude to us and not to other people.

Avoid Cafe Rouge at all costs. I had an NHS Blue Light discount, which they wouldn't honour, due to their unclear terms & conditions. I tried to confirm this voucher when I booked, but they have an AI booking system, which didn't give me accurate information. A service charge is added to the bill, without asking. Lastly, the croque champion was full of garlic, to which I'm allergic, so I felt really sick afterwards. I wasnt expecting garlic in a high tea. Never again...

Food was average, I ordered the Harrissa burger and I'd personally give it a 7 out of 10. The restaurant clearly needs ventilation as there was a strong smell of food in the indoor seating area. There was only one option for soup which was the French onion soup, and it wasn't available. The service was also reasonably slow, as there was only one waiter available and the food took a while to be prepared.

Good breakfast in a convenient location.

Short staffed. Please hire more people. Mac and cheese lacked cheese. It was just pasta with a hint of cream.

never come, detestable staff, non-existent cleanliness, overwhelmed staff when the room is empty. plates served with pieces of food from a previous dish and mold present on the cutlery and the edges of the dishes. TO FLEE !!!

Well, honestly I have never been in such a disastrous establishment. First, the dish was cold and consisted of frozen food. In addition, the water in the jug was hot and when I pointed this out to the waitress I felt like I was annoying her. Then, regarding dessert, an ice cream with mold on the bowl and after changing the pot the ice cream “crunched.

Didn’t get a chance to try the food due to a particular team member. I should have got his name in hindsight. We sat down and looked at the menu the restaurant was pretty much empty ( for a marathon day) there was 1 big table for about 7 people. We asked the waiter how long the food would be as appreciate on a day like today it could take longer and we was in a slight rush to watch the marathon. The guy was extremely rude and said I don’t know then asked how long we had and he couldn’t guarantee how quick it would be. So we asked him to ask the chef he stropped of round the corner loudly saying “for god sake” then 2 seconds came back and said he’s not going to ask the chef coz he’s cooking food, this was said in a manner of rude and horrible manner, I brought this to the managers attention and the manager quietly had a work with the guy, at this point we had decided to leave any way. He gave me evils all the way up to the door and then came storming towards me calling me a liar shouting making me feel very attacked by a much bigger and taller male. As a female trying to just have some food I felt extremely vulnerable and don’t understand how this man manger to get a job in this place. I hope they take me complaint seriously and take action against this member of staff as they watched half of it unfold

Third time here. I ordered and waited for eternity and… left. Really a pity because the location and atmosphere are great. Slow service, if any, and personnel don’t seem to remember what guests ordered.

Food was great, but service was dismal. We will not be returning.

A hostess told that the venue would be fully booked and it's not possible to get a table without reservation. I made one immediately online and enjoyed the dinner in the almost empty restaurant. Great french cuisine, good selection of wine, excellent coffee. Not a beer place, definitely.

Great experience. Arsenijus provided amazing service! 5/5. Would recommend.

We had been on a day out, used the taste card for value and it actually worked (a surprise)… Lale was looking after us and whilst understaffed and a few things were off the menu she was amazing, like a traditional maitre’d. If we still had restaurants in the family she would be poached for sure. After our dinner which was swift and great value it was late and I stood at the bar having a conversation and turns out they were 2 staff down but by god did the rest of the team make up for it. We love St Katherine’s dock it is one of my favourite places and fond childhood memories, taking my children there is a nod to the past cafe rouge last night was the right place at the right time. Fillet steak was very tasty and perfectly cooked. The french onion soup again, great. The value for money that you get from a 3 course children’s menu is superb. Thank you

We were there for breakfast. Food was tasty, price/performance acceptable for London standards. The service was rather bad. The waitress didn't even know what was on the menu. The kitchen was already at its limit when the restaurant was 2/3 full. The location is great. However, there is no sense of French flair inside. A bit of a waiting hall character. Pictures of the Côte d’Azur on the wall are no use.

Terrible service, rude, listless and not at all welcoming waiters, they treated us with an arrogant and judgmental air. No attention to the customer who didn't even finish the meal, without clearing the table, they served dessert. The food is nothing special. Don't advise him

REALLY bad service, they didn’t have behaviour with me, when I go somewhere the only thing that I expect is respect the same way I give everybody but they don’t! The food is okay, don’t have the best apresentation but it was okay but the experience I had there made everything taste bad for me!!

Food was mid pals thought it was rancid service was bad

Very tasty and (for London) cheap breakfast. The service was great, the waitress was nice. The food was on the table quickly, there was nothing to complain about. Since it is close to the tower, you can fortify yourself there before visiting the crown jewels.

The food is a joke. Ridiculous portions that don't even satisfy children. The Caesar salad consists of a small green lettuce and cheese. With the meat there were 5 fries etc. Felt like a tourist rip-off next to Tower Bridge.

They’d bride lunch event onSaturday, they’re shouting and playing game, manager never warned at all. All other customer was annoyed too…! Also French soup quality was poor

Terrible place, that waiter is rude.

Café Rouge is a popular French-inspired restaurant chain known for its cozy atmosphere and delicious cuisine. With its menu featuring classic French dishes like steak frites, croque monsieur, and crème brûlée, it offers a taste of France in the heart of London. Whether for a casual meal or a special occasion, Café Rouge is a reliable choice for those craving French flavors.

Fantastic cafe. We was staying locally and had breakfast at Cafe rouge every morning. We were a group of 3 adults and 3 children. the service and staff were amazing and food was very quick and tasted Fantastic. Highly recommended cafe.

Good food, good atmosphere and great service. Especially when cham cham arrives, and doesn't give you water😍😍😍I would go back if I wanted to die of dehydration.

Decent food, catering for a group of 16 very well.

We visited on NYE2023 with dinner package. Nice atmosphere, nice staffs. Located at St.Catherine dock. Food is very good, tasty.

Simple and efficient... Pleasant server! Great breakfast to start a day in London....

The food was good. The place was not full but it still took longer than expected to serve us and attend to us.

Great location and view for a delicious breakfast in one of my favourite spots in London, St Katherine’s Dock!

Nice place. Prices were a bit expensive for the amount/quality of food. Had a problem with something on the menu, but the manager worked really hard to make it right.

The waiter was very disgusting and rude. He treated me very bad and scold me as if I a child. Very disgusting and unprofessional

Great location,waitress very friendly,food o.k,nothing special,would definitely return.

Feeling quite disheartened for the group I was with today. We popped in to have a hot drink here but left without one. I went in with a group of 4 adults with learning disabilities. The cafe was empty except for a few people. We asked if we could pay cash when we walked in, and we were told this was fine. We started to place our order and asked if we could pay individually, and we were told they could not do this. They said they wouldn't have the change for us. If six people had walked in and individually wanted to pay with cash, would they have been turned away? The staff member who served us was really unwelcoming, and I would advise them strongly to read the disability discrimination act. Will will not be trying cafe rouge again.

We were there today. Let's put it this way, despite the house being 2/3 empty, we were visibly relaxed about the waiter. Totally unmotivated, he led us to a table. This was not covered. He wiped the table without rubbing. When he covered him, the napkins were immediately soggy and sticky. Overall, it was so disgusting that we got up and left without a word.

Ask to see the paper bill before paying as the service charge is optional but this is not reflected on the total on card machine as it is handed to you, there is no , yes or no option so it is therefore assumed you are paying including service charge. To be honest I don't think it's fair to sell a coffee and cake deal for a set amount, all be it still quite expense for a very small cake and then add on 12 per cent (ish) service charge without first making this clear .

The bottomless charge for the afternoon tea is worth it! Service and food was excellent.

The food here was honestly horrific, I don’t know how it can survive in a location like the dock, it was well below standard and a total let down for café rouge - The menu said Cumberland sausage but I honestly had to ask them what meat it was as it tasted like a dirty back street cafe where they make the sausage out of whatever is left after they make the dog food. The bacon was just a chunk of fat dumped on the plate. The avocado on toast was equally bad. The location is nice however as you are looking out onto the dock but honestly this was the worst breakfast I have had in years. Not to mention when I went to use the toilet the door was so dirty I was scared to touch it. Staff were kind and attentive but the food was terrible and restaurant was dirty.

Great food, attentive staff in a lovely location!

industrial mushroom soup, inedible children's menu. Everything was obviously thawed, a shame for a "restaurant". the most serious, obvious error on the invoice. It was very very difficult to get it corrected

Nice relaxed atmosphere. Everyone friendly. Food good quality. Would definitely visit again

Had a lovely meal at St Katharines Dock... We both had the lovely French onion soup ..and Camembert burger.. friendly staff, great service...would definitely return

I love this place for their breakfast and friendly atmosphere. The servers greet you with kindness and are prompt at taking care of you. The French toast is delicious with fruit and their sides are also very good.

Unfortunately, it was disappointing. Starters were good and they had no sirloin steak or salmon! Ordered the minute steak, but it was cold and not very tasty. I didn't complain as the restaurant had a lovely christmassy feel & the waitress hardly came to our part of the restaurant. More attention needs to be paid to the customers. We won't be returning!

I really enjoyed my afternoon break at this place.

Slow service. Ordinary food. Great location.

There was a mouse in the restaurant and despite our complaints nothing was done about it. The waiter told us to not make a scene and get our bill and go. His rudeness was appalling.

Sadly, not good at all Staff....hmmmm Food...wrong, and sent out with half missing, when questioned, was told they didn't have any of the sides which were stated as coming with the meal- should have told us B4 we ordered. Felt like they treated us like foreign tourists, which I am not. Don't like giving negative feedback, but really not good. Small portions of the food as well Sorry , café rouge :(

I had a reservation which was confirmed on my phone by sms, but they had no record of it. The service was abysmally slow, They had 1 waiter who continually ignored us at every course. Finally i had to follow him around the restaurant to remind him of our drinks order. I wont be going there again.

The staff was not very friendly. They served us cold caffe and gave us dirty spoons! Only the view was nice

For the evening - the food wasn’t great, the service was slow and the table could have been a bit cleaner.

For the price, this breakfast was excellent. The French toast was quite tasty and the strawberries were perfectly ripe. I would definitely like to return here to try the afternoon tea soon!

They tried to sneak some hidden charges on my bill. Keep an eye out.

We have never been to Cafe Rouge so was not sure what to expect.We had traditional afternoon tea and omg it was so nice. The sandwiches were toasted bloomer with melted cheese on the top. I am not a big cheese lover but I enjoyed every mouthful. My other half is not a big chocolate fan but he even ate the chocolate cake. The staff were very attentive. We will definitely be coming back. Thank you for your great service.

..fantastic, beautiful place, nice view, good food 💖💖💖

Breakfast was delicious and service excellent. A great blend of French and English.

Have been eating at this restaurant for several years. Used to be good for a reasonable meal and friendly service. However, I have noticed that the quality of the food and level of service has been declining for the last couple of years. My latest experience was the worst. Will likely not be going back any time soon.

Had breakfast here this morning. Wonderful service from the 2 gentlemen there. Food was lovely and hot. Very clean areas and good atmosphere.

very very rude staff!!!! It cold winter, not many customers are in, most sit under the sun, there is still one empty table under the sun, so we walked in. The guy at the bar right in front of us saw me, but carried on with own moaning; I stood there waiting for other staff to spot us because there is sign asking customer to wait to be seated... after a long while a waiter walked towards us and pass by as I am transparent, another while later, he returned, ask me "what do you want" I replied "table for two", he brought us to a four seats table far away from the sun, I asked if we can sit the other table under the sun, he goes `NO !!!!, you sit where I told you !!!!" then walked away!!!!!! For the whole time he is showing a straight face, not a single mean to welcome customers!!!!

Fabulous French Toast and Eggs Benedict:) loved it!!

I love Cafe Rouge. It's France, but right here in London. The food is excellent, as is the wine, but it does cost a little more than I'm comfortable with, so I don't visit as often as I'd like.

This place is so beautiful and romantic! Amazing view for the St Katherine Docks. Food tastes like home made. We had onion soup, camembert, duck and chicken which was spectacular. Huge thanks for the lovely manager - Sofiae always positively welcoming and taking care of us. Highly recommended!!

Nice views and friendly staff. The sticky toffee pudding and cheesecake are delicious!

Lale it was really help full thanks for experience really she is something else whit her service 👍

Unbelievably unprofessional staff. 30 min for 1 coffee and 2 chocolates. The drinks came cold because they were sitting at the counter for 10 min.

The staff are so disorganised took 20 mins to get a coffee staff seem to remember orders and not write them down. I was about to leave as the coffee arrived

À fuir trop nul nous avons commandé, nous avons jamais été servi au moment où on se lève pour partir. On nous amène la note avec ce que nous avons commandé mais que nous n’avons pas bu. Le personnel a l’air totalement dépassé alors que la salle vide nous vous conseillons de fuir.

Food was nice but service was an absolute joke.

Food was great. And our waitress Lynette was lovely, however the manager kept bossing around the team, and we found it quite distracting.