Cafe Rouge - Leamington Spa in Warwick

Took my girlfriend here for an anniversary meal as she loves sushi. Unfortunately we had to leave early because of the lack of attentive customer service. Considering half of your menu is Order from a server and not from the belt, I think coming around once in an hour to ask about drinks and hot food is completely unacceptable. Considering the only time I managed to order hot food was when I went up to a server and asked if I could order. Also one of the servers ordered our food wrong and one member of staff spent their whole time on a laptop as we had waited to be seated for 5 minutes before she realised we were even there. There was only four tables taken so I think that three staff is plenty to ensure your customers have a good experience. I will not be returning again and this was some of the poorest customer service I’ve had for a long time, when we raised the issue we got a unenthusiastic apology that was clearly meant to just brush over the situation. Pathetic service for over priced food, I expect much better at these prices.

Always a treat to find a Yo Sushi!

Good service but the food has changed. Been going to yosushi outlets for over 20 years and up to now the quality across sites has been consistent. I hope this site is just an outlier and other sites are still the same.

Fantastic food and great service.

Never had any issues, food is always lovely and staff are attentive and friendly!

Wouldn't go back, menu not what I expected, thought their would be more authentic menu. Expensive.

Ya it was a yo sushi. But the whole place could do with a refurb or a really good clean.

I find realy delitefull place to eat,yet it has a difference, I the food will go on conver belt ,then you choose by food cold on the belt sushe or fish ,,the hot food will be served by the waiter,which find was polite and crtiuse, the food looks lovey.

SO SO unclean! I would avoid this place at all cost. Nice food but you don't feel you can trust a place with actual urine in the bathroom and greasy seating. From of house were nice but seemed a bit inexperienced. There was a box of washing up sat on our seats as we got seated and nothing was wiped down. I RARELY complain about anywhere. I really mean it when I say this was a very uncomfortable customer experience.

One of the worst takeaway food I’ve ever had that I can remember. Portions are so small for the money. I couldn’t eat my food as most of it was stale.

I recently had an utterly disappointing experience at Yo Sushi in Leamington Spa, which has led me to leave this one-star review. Despite being a regular patron and usually enjoying my visits, this time was an absolute nightmare. My party ordered, including two pumpkin katsu curries, only to receive a crispy prawn dish instead. We politely explained the error, clarifying our order for the pumpkin katsu curry, but the staff returned with prawn katsu curry, completely disregarding our dietary preferences as vegetarians. The ordeal escalated when the staff member became incredibly rude and antagonistic, arguing vehemently that we had ordered the prawn dish. Their unprofessional behavior extended to gossiping about us with other staff members, creating an uncomfortable atmosphere for the remainder of our meal. It was an appalling display of customer service, with staff members openly challenging and disregarding our legitimate concerns. Thankfully, the chef eventually intervened and rectified the mistake by preparing the correct dish. However, the damage was done, and the experience left a sour taste in our mouths. As long-standing patrons of Yo Sushi, it's disheartening to have such a negative encounter. After this incident, we have decided not to return. It's a shame that a once enjoyable dining spot has now become synonymous with rude and incompetent service.

Disappointed with service. I had to ask for drinks Had to ask for food of menu Not once some one came over to ask if everything is okay Company policy is we can not see receipt untill bill paid

Good, but not as good as it used to be. We travel quite a distance to visit this Yo! as it was always one of the better ones. Always order a fair amount of hot food to go with the sushi plates. One of our favourites fell far short of what it should be. The pepper squid, something always order, was really not great and not anything like how it should be. New recipe or just poorly made? Only one high chair, and is in a really poor state and clearly needs replacing. Good but not great as once was. Sadly not in a rush to go back.

Food was really good and the service was great till we got to the end of our meal. We were left waiting 34 minutes for bill after asking. I had to get ready to leave before anyone would come over. There seems to be a priority on takeaway orders then actual customers in the restaurant. Such a shame as this lets the experience down.

Poor quality of food. Absolutely overpriced for what it is. Paid £95 for family of 5 (one child didn’t eat) and felt still hungry afterwards. No atmosphere, tiny tables. Won’t be coming back! Service was very friendly though

What has happened to Yo Sushi? It's been about a year since I last went and it's not the same experience anymore. Firstly we were kicked out at 9:00pm on a Saturday night- had I known they were shutting so early I would have gone somewhere else or planned our evening differently. As a result the atmosphere at 8:00pm was dire - appart from a constant stream of Just Eat drivers we were the only two in there. I had planned to spend a relaxed couple of hours eating but after 45 minutes we were told to pay up & leave. Just as well- since there was nothing going round the conveyor belt by then!! My next issue is the food ordering system- call me old fashioned but I'd rather not use QR codes and phones to order food. I feel like I'm doing someone out of job and I also miss pressing the table button for the amusing sound effects! The new 'service' system is seriously lacking especially if you don't have a phone. Food quality was acceptable- but again I'm sure something has changed here since my last visit. There seems less on the menu and more 'lower standard' items? I was also dissapointed that Saporo beer was no longer available..... In conclusion - we are not in a hurry to go back anytime soon.

First time trying sushi from Uk, enjoyed it and partner said the seafood teriyaki was also good

Always reliable. Menu seems to have simplified over the years but still great, fresh food 👍

My son specifically requested to go to the sushi place for his 7th birthday treat. We went straight after school so early evening and the restaurant was empty apart from us and the staff. The conveyor belt was very empty, and we were informed that the staff were in the process of restocking but this didn't happen until nearer the end of the meal, so I kept having to request items, which although sounds like not a hardship, my son really really likes picking items from the conveyor belt as it helps him keep control over his situation (as an ASD/PDA child this is crucial to any outing). Despite being very quiet the service was slow when we had to request things, a number of times it took a good five minutes to even get someone's attention as they were either out of the room, working on a laptop or just not looking in our direction, and at one point we received only half an app order (I resorted to this as it was easier), and I had to chase up on it, to be told the order hadn't come through (yet we received half of it?). That said the food was very nice and overall my son did like it, but the lack of choice did dysregulate him which was a shame.

Today was the first time that I visited this place and actually left. Usually, this place is 5 stars. The service was terrible, and I did not even stay to eat.

Izzy and Sita have been so welcoming and delivered the best experience ever!

I really liked this restaurant 😀 Very nice service. I recommend it.🙃

The taste is very good. It's good that they have some plant-based/vegan options, but more vegan options are required. The most obvious fact is that they are very overpriced given the portion sizes.

The food is really good. Staff is friendly and provides good service. Mobile signal is bad inside the restaurant and there is no WiFi so accessing the menu and ordering from phone is difficult and at times impossible. Some dishes are not available majority of the time so ask the staff what will be/not be available before ordering to avoid disappointment. This restaurant tilts towards luxury so is pricey.

Worst sushi ever, look & taste like dry paper. I've said enough 👎

What happened to Yo Sushi? This was one of my favourite places, now it seems to have gone downhill. Even the take out seems lacklustre. I couldn’t believe my eyes! The portion sizes seems to have shrunk while the prices rose. I know the economy isn’t doing so well but come on Yo Sushi, do better!

Оооочень малюсенькие порции. Как будто детские или как будто дали попробовать 😂. Вкус еды очень посредственный. Не впечатлило от слова "совсем". Обслуживание никакое. Официантка вообще не понимала, что делает. Объяснить и рассказать ничего не смогла. На все вопросы что то мычала в ответ. Возможно, я плохо понимаю "индийский" английский, а она "русский" английский. 😁 Короче, если вы в городе как турист - это место не для впечатлений и не для того, чтобы поесть. 😁

Over priced, small portions bad value! Unhealthy, frozen packaged food, very bad service/ bad communication! Do not recommend!!

food was all lovely and came quckly. staff was attentive snd super friendly, especially Jenn

The menu is now lackluster, the menu a few years ago was great. It seems to have been reduced to much fewer options. In this particular branch the conveyor belt seems to be mostly empty all the time. The staff are friendly and great though.

One of my favourite restaurants. The food is very delicious. I definitely recommend you to try the chicken katsu it is amazing! Would definitely come here again

We had a late lunch at Yo Sushi Leamington today. Two children in our group ate free and were given Bento boxes with a good portion of tasty food. All the food consumed by us was appetizing and well presented , the staff were friendly and helpful. We all enjoyed the experience. Thank you.

Overpriced for the quality of the food. Much better options. Service was slow as they were understaffed. Look elsewhere.

Food was not fresh and stale. Women serving us didnt know how to use the system to activate my student discount so she made an excuse that its not possible yet when i went to another branch they were able to use the system to activate my student discount? Due to this i ended up losing out on savings 10 pounds which is a lot as a student. Emailed head office and they are worse! Just ignored my email.

Great place for food, and enjoying the atmosphere

Great staff, amazing food. Walked in without booking on a Saturday night with no wait. The only issue was that our table was right under the aircon, so it got very chilly.

This will be the last time I go to a yo! Sushi for a long time. The prices have gone way up and the quality of food and staff have gone way down. I was asked if we had allergies, I said I can't have cucumber and I'm vegetarian. The server just said look out for the V symbols and rest the ingredients...that's fine. Ordered Pumpkin Katsu curry, was given Chicken Katsu Curry. Told the staff member who served us, he said he will be over in a moment but had to seat some waiting guests...no problem.... Then he just never returned. Had to get up to tell a different member of staff over the other side, she then asked the chef who said "yes I made Chicken Katsu". ?! By the time I had a new one my partner has mostly finished his meal, such a shame as it was for my birthday as well. The katsu was actually not as nice as normal, the rice was just so soggy with the amount of curry sauce. Normally you get to mix it yourself. The vegetable yakisoba was also completely drowned in sauce which made it taste very oily. Not many vegetables in it either. The fries were expensive for the portion. There were only a few people sitting in eating so no excuse for the lack of staff available and food going wrong. Menus were sticky and had food one them. Yo! Has gone way down and wish we hadn't spent our money and my birthday meal here.

Wasn't a good visit. I generally visit sushi places because I'm gluten intolerant and sushi is generally gluten free. No allergen information on the menu, one must ask specially for it and it comes in a separate spreadsheet that takes some time to decipher. The quality of food and the options were not great. I probably won't return. On a side note, cellular reception was really bad here and they had online menus. I tried for 15 mins before giving up and asking for a manual order.

Ordered food through Uber, either the driver was given the incorrect order from the restaurant or he gave us completely incorrect food. When we called to rectify he said it “wasn’t his responsibility” which is laughable because surely his entire job role is deliver correct orders thus making it his responsibility to give us our correct food order? Then to top it off YoSushi!’s genius phone system gives you an automated message about bookings for a few minutes with no option to speak to a member of staff, and then a “mailbox” where you can leave a message and they’ll get back to you “as soon as possible” which is full. So, complete wrong food, no refund in sight, abrupt and rude delivery drive, no reasonable contact with restaurant or driver and date night is ruined. YoSushi & Ubereats DO BETTER.

Not the best sushi but a nice restaurant with good staff

Ordered Spicy sea food ramen & miso soup, the miso had clearly not just salt grit in it that I assume is limescale. The ramen had no flavour, ingredients described as crispy were stale + had 3 types of seafood that somehow all tastes the same

Had three sushi plates, 2 edamame. Ordered fried rice for the little but came mixed with chili powder through it so sent it back to be changed for one without but they forgot and ended up waiting 20 mins until they realised. Was offered plate of plain rice for free but even with that cost £27 to feed 2 kids and I didn't even eat anything except a few leftover bites. Can someone teach me the method of not paying through the nose for nearly no food at Yo Sushi?

Absolutely shocking!!!!! Over an hour to arrive and missing a main meal! Called the restaurant and was told to ask for a refund!!!!! Thanks for that! Kind of defeats the object? £23 Treat for my kids and ill stick the kettle on for a pot noodle shall I? Never again.

Yo sushi was great, I definitely recommend the californian roll! The food came quick and even some water came to our table without us even asking. 4 stars doe atmosphere just as it was a bit empty

Yo sushi never fails with the delicious food and quick service but I do miss the pre covid conveyor belt experience and water tap on the table. It's also a bit of a pain ordering via the app and not speaking to a human. But will come back again and again cos the spicy tuna rolls are delicious

The best quality sushi and reasonably priced. I have also eaten at Nanas Japanese restaurant which is much more expensive but it doesn’t even compare to YO!

I understand that Yo has had to change with the times but cant help feel it has lost something.

Lovely restaurant and great quality sushi. Johnathan was very friendly and helpful. I wasn't sure what to order and he made great recommendations. Fantastic experience. Thank you!!!

It's beautiful in the morning.... In winter

The culture is to order food multiple times as you want it, yet student discount will only work for your first order. Doesn't make any sense.

Excellent Sushi! Plenty of great choices including sharing platters which are really good value. Food is always amazing here and extremely tasty and fresh. Staff are great and welcoming. Went for Birthday and got a smiley face Birthday card which was a really nice touch! If you have Blue Light card it really cuts the overall cost, but look out for their offers too as these can be great value!

Great service, friendly staff and good food. When we were there, there was an offer 3 for £8 something. Extremely good offer considering the price for 1 is near that. We made the most of it! Did not disappoint

It has been a while sine I had last visited YoSushi and I am very disappointed to say that they have gone to an app based ordering system. This means they exclusively use the conveyor belt to deliver your food and drink. However if you need anything like a refill on your bottomless green tea or a fork for example for the non sticky rice that is supposed to be sticky, you have to get out of your seat to try and find one of the extremely few staff (as they no longer need them to serve tables) to ask for help. Now from this point I might being picky but the food is not as good as good as it used to be and in some cases, smaller portion like the Miso soup. No one asked if the food was ok or if we need anything and as alway the case food can be slow, we had finished all of our food and had to wait an additional 15 minutes for the edamame to arrive (ordered well over an hour before) personal would expect it to be the first Item out. I have just noticed that there are a lot of 5 star reviews saying how wonderful the service is... I am sure the staff are very nice people and am not targeting them when I write this but there is no service it is all and I mean all done on a app! I would recommend you ignore the 5 star reviews that say the service was great as they are clearly payed or affiliated.

Decent choice of Sushi but expensive for the amount of food you get.

Booked a table for six people several days in advance, but had to wait 15 minutes once we got there, as the table wasn't ready! Then we were shown to a table for four and told it was the biggest they had. If you can't accommodate a party of six, don't accept the booking...simple! So with 4 people on one table and 2 on another, we ordered! It's great that the food is freshly prepared, and it's always good quality but with each dish coming separately we didn't actually manage to eat together! It was a birthday celebration that was marred by sub-standard service, unfortunately. For the sake of a trip from Leamington to Birmingham, the restaurant in Selfridges at the Bullring is WAY better!

I've been here a few times over the past couple of winter months for some warming ramen, but everything YO! do is so good! For some reason whenever I visit, it's quiet, which is perfect as food has been cooked freshly and quickly. Vegan options are unbelievable: vegan sushi, meatless farm katsu and the plant based JFC are my favourite atm 🤩🤩 alongside refillable miso soup 😋 It's also super easy to order with the web app (you may need to connect to WiFi as the signal can be a bit rubbish) and get points for doing so! There's a really chilled vibe from the staff here, they're busy yet always happy to lend a hand with whatever they can. Thanks for a great experience every time!

Never been here before, always been a faithful Wagamama client but we tried it and it's so good! Also the prices are much better, the staff were all so friendly, even the chef who chatted to us. They cater for vegans, everything is clearly marked, easily order and pay on your phone and it arrives straight to your table on a belt! The veggie platter, and the vegan choc doughnuts were delicious! Will definitely be back as they also have a reward scheme! Far better than Wagamama!

I just feel it’s overrated and hyped. Checking the publicity and popularity we had gone to this place. We also had ordered Korean chicken and Katsu curry. Korean chicken was supposed to be spicy however they made it sweet and spicy. Even Katsu curry was ok. However being a sushi place was hoping for better ones in even size, taste and portion .. cheers .. 🙂

Ordered food via Uber Eats, spent nearly £50 and didn’t even get soy sauce or chopsticks… very disappointed and soo expensive!

Been to this restaurant during the half term and I'm feeling disappointed 😞. We love Yo sushi, and we go every time we have a chance. But our last visit wasn't very nice. Very confused, we wait to much for our dishes and we love to seat close to the chefs and see the preparations, but this time we saw a lot of confusion and mess inside the kitchen. Staff very kind but quite adisappointment our last visit.

Really enjoyed the experience! Just wish the portions were bigger (and all divisible by 2)!

Went to the leamington spa cooking class it is brilliant value for money and great fun.

Staff were absolutely amazing!! Super friendly and just all seemed to be having a great time. Food arrived within a good time and , obviously, super delicious!

Used to regularly frequent but post covid the quality of the food, the atmosphere, or lack there of, and the abysmal service made me regret ever going back. Better Japanese restaurants in Leamington, try Hayashi on Warwick St, or Nana's on Regent Street, even Wagamama's is better. Avoid Yo Sushi if you want to live without regret in your life.

Brilliant service. Tasty food. A winner.

Waste of time! Waste of money! Dirty place!

Such great sushi, also that Ramen was heavenly... We went last week and I'm still thinking about it lol

Excellent for fresh sushi, and highly recommend the sushi making class!

Just wish the tap on the table is bought back!

I love going to yo sushi with my partner and leamington is the easiest to get to. The food is hot and delicious, you are able to inform staff of your preferences and if they can edit the food they usually do. Its always good to book ahead if there are more than 2 of you as there are a limited booths.

Tables & menus dirty. Very poor service on day we visited. Condescending attitude. We did not stay and went to a fabulous Chinese Kungfu across from them who were delightful.

Great selection at reasonable prices. We especially liked the Korean bbq chicken.

Very good I loved the food. Service wasn't as great as it used to be. As we had to order our food through a qr code online.

The food is tasty & it's a very nice place 😊

Niall was very helpful and polite and also helped us about Blue light card app Shortly he is fantastic.all family is happy. Thanks Niall ..

Previously there were colour plates on the coveyor each colour belonging to a certain price group and you were picking what you want from the conveyor without ordering any thing and were paying for the sum of colour plates at the end which I liked the most but now that system is changed now you need to order via online site pointed by a QR code and your order just stops the conveyor at your table for you to pick up and when your order comes closer to you the light at your table shows white to get you ready. If your order is crowded it lines up at your table and some time you can't unload them from the conveyor in time and it starts moving again and make another tour then stops at your table again. This new style is also good but in the previous version it was good to see what's on the conveyor and then decide. You need to ask for the wasabi, it is not available at the table like the soya sauce. It is a little expensive TBH by the way.

We have visited a few times and the service from staff has always been good and never have any complaints about the food. Will definitely be back.

Was very busy when we popped in. Pretty much everything was frozen and deep fried. Zero frills and pretty so so, was really disappointing, we'd been to the one in Worcester and it was much better. Won't be going again sadly.

The food was nice, as usual. However, we were asked if we'd been before, which we had. But maybe not recently enough, as you can now only order via a mobile app (which you need to download, install, register etc) and I could not find all the items on the physical menu, on the app. It was a frustrating experience. It might have helped if the staff had been more clear when we were seated that there is a 'new' ordering system.

UPDATE. Went here for a birthday meal. The food was nice. We ordered a large size meal for one person and the bowl was the same size as all of our small bowls. We asked a waitress if it was right. She said yes. We've since found out that she was wrong. Our dinner came quickly. Around 15 minutes. But our puddings took an hour or more to arrive. We just wanted to leave. That's just too long to wait for a small pudding. We had to ask twice. I'm never going here again. *EDIT. So yo sushi saw my review and asked me to email them. I did. They asked for info. I provided what I could. They said they refunded me a partial amount. I never recieved it. 2 months later!!! I'm about to give up. Absolutely useless. Now changed my rating to 1 star.

First experience of a sushi bar. Actually really cool. Food was nice and the conveyer delivery system is neat. Update: Now an enjoyer of sushi. Loving the Korean chicken and the new duck rolls

Revised menu, much bigger portions and the service at Leamington Spa was so much better yesterday than our past visits at weekends. Front of house service very smooth and well organised. It had been a bit chaotic previously, so great to see improvement. Food excellent.

Our server Niall was fantastic really friendly and helpful. We had a great time.

Staff are welcoming... Food is delivered fast... Do miss the "pick up" yourself off the conveyor belt though

Great experience, great food and really polite staff. We be returning soon👍

First time at Yo Sushi and it was good! My chicken was a bit chewy which is why I’ve put 4 stars but the rest of the food was great! The dynamite sushi rolls were the best and I’d definitely recommend.

Once I understood the fone ordering haha was lovely

Really not the same experience since covid. Good staff and pretty good food, but without the conveyor, it's just not the same.

Really disappointing meal. We spent £30 through Deliveroo. And this is what we received. They missed out one of our main meals… when we phoned up they said the didn’t have any. I shouldn’t be able to order and pay for it if that is the case. The sushi platter was all broken. It didn’t come with any soy sauce/ginger like it would in the restaurant. And the mushroom ramen was absolutely tasteless. No flavour at all. So gutted I spent £30 on this. Rubbish service from both Deliveroo and Yo Sushi.

Got delivered the wrong order, then I had to re-order the original one, which took ages to arrive. The food quality was also average at best. Would not recommend currently.

Terrible ordering system, orders don't go through with deserts Food sub standard and long wait with restaurant not exactly busy

Very warm welcome from all staff, food delicious!

Consistently great food and service. I'm happy to be a returning customer time and time again. Also, really enjoying the new vegan options added to the menu recently.

I visited Yo Sushi on a Monday evening and was meeting a friend there. It appeared to be understaffed. I had to wait at the door for a while to wait to speak to someone to let them know I had arrived and my friend was already inside. Once in, the new set up wasn't explained to me. Luckily my friend had been before and knew what to do. Ordering is now done through an app which is clever as the conveyer belt is still part of the experience but now bespoke orders stop at your spot with the assistance of laser targeting. The app however was not working properly and despite both of us trying it separately for a second order we had no joy and had to order directly from the waitress. The waitress seemed keen for us to go at the end of our meal as when talking and finishing our drinks we must have been asked if everything was alright 5 or 6 times. (We weren't the last one's in, neither was the restaurant full) the food was tasty as always and we are fans of Yo Sushi and will return again.

What a terrible experience. Don’t order form them, no point, you gone be hungry anyway. Ordered two meals payed nearly £14 and received what? 200grams of food.(look on photo below) 4 pieces of chicken breast and 2 full forks of noodles, absolute joke. When contacted restaurant I got told “this is our portions”. Restaurant menu has no information about portion sizes, photos are misleading and false advertise. If you want to be ripped of like I did then go ahead and order…

Consistently great service and food is delivered fast. Hot food is made well. Cold sushi is great. I hope they expand the menu soon back to pre-pandemic levels.

Considering the price, I found the sushi poorly prepared. Sushi pieces were small, sashimi was too cold, and the rice was undercooked, hard and falling apart. I wouldn't go back.

I don't know what happened here. I th8nk priority is given to just eat orders. We wait3d to long for food and they messed up our order. It felt very stressful. We had to keep asking for things that we had ordered and they kept forgetting. It was most bizarre

Avoid the chicken katsu tonight, the rice is glued together.

don’t go to this chain, we were the only people in the restaurant yet 2 sushi’s took 30 mins. to focused on delivery’s. sushi was horrible- hot rice and salty. didn’t even put the food on the belt but brang it to our table. not worth coming