Cafe Nero - Swiss Cottage in Camden

I’m a regular here and usually like this location. The staff are mostly friendly and it has a cozy vibe. You can sit by the window and overlook Finchley Road. Unfortunately today I had a bad experience with Georgia who was training new baristas. I scanned my Nero app to pay and was shown on my app that the payment went through. Apparently it hadn’t gone through on the till so Georgia made me show her proof of payment on my app and on my credit card statement but then argued with me that the payment was shown as pending in my Amex app, which it always is as it takes a few days for the merchant to claim the transaction. When I said that I wasn’t willing to swipe my card again and be charged double she made a rather rude comment “the payment hasn’t gone through on our end, so you’ll just walk away with a free coffee” and insisted I swipe my app again. She did give me a receipt noting that if I was indeed charged twice they would give me a refund on my next visit, however I am rather disappointed by customer service. You would think that staff would care less about a potentially free £3.55 coffee than losing a regular customer. I will not be a regular anymore at this location.

Nice breakfast. Good service. Delicious porridge and coffee. Love the fact you can have porridge all day and have it custom made with your choice of milk and toppings. Wifi was hit and miss. Clean.

First time here. Needed wifi for work. Branches are always hit and miss. This was really good and delivered. Staff were super friendly and helpful. So pleasant. Coffee, porridge and biscuit were perfect. Clean. Busy. Nice atmosphere. They do porridge all day which I love!

Pleasant setup, nice desks to work at, have plugs too. What lets it down is the 'service without a smile' Eastern European pre-1989 communist style. Competent, but not friendly.

Fue una agradable sorpresa poder sentarse aquí poco después de que se alivió el bloqueo. Muchos asientos estaban libres, con distanciamiento social, por supuesto. También vine aquí mucho antes de la pandemia y siempre encontré el servicio educado y el ambiente agradable. Sus panini calentados son deliciosos.

Pleasant cafe situated on the high st. I needed somewhere to write up some notes and make a conference call. This was a light and airy space with ample seating, and the staff friendly and efficient. Perfect. Of course as soon as I made the phone call a rowdy group came in, boisterous and noisy. Good for them in these trying times, but not so good for me.

Good for a quick coffee and a bacon sandwich prior to a meeting. Close to the tube station. Clean and airy.

Very clean and bright place very taste coffee and best tea fresh croissant again clean and quick service

這咖啡店就在我住的旅舍附近，幾乎每天都會 經過，今天就特別來試試。點了杯熱拿鐵，咖啡很淡，而且味道奇怪，另外奶也夠，說實在有點失望。

There does not seem to be any independent coffee shops here so I came into Nero's which I regard as the best of the chains. The coffee was good and the cafe is comfortable with a long window with seating so you can watch the world passing by.

Esto va por todos los Nero, un local con rollo con buen producto y buen trato, al fin un café cono dios manda , aquí en Londres el café es casi americano ya me entendéis y el precio vale la pena!!

Great looks and design very attractive and tempting to go for a coffee however the taste just lacks. I have tried 2 different types of coffee and very disappointed. My number one recommendation for top tog is still Starbucks.

I went into branch in Golders Green Road and broke a tooth. Phone Customer Care who said she would look into it. Very little sympathy. Will not be going thee again. That sandwich finished up cost me £150 of dental work

Came here for a quick coffee and snack mid morning. Coffee was decent enough and the sandwich was reasonably fresh. The cafe itself was clean and in a pleasant area. Nothing special but it’s ok.

This particular Nero never needs me to repeat my order or bits of it. My order arrives within two minutes and no one tries to up sale. This is rare and refreshing.

Every time you go there you don't feel like Nero,one of the team member has been there for long time is very rude. We have to go to West Hampstead,is completely different.

For a tired traveler passing thru the Finchley road - this place offers a welcome break . Close to the tube and thelocated in prime location This place gives you the much needed good coffee , muffin / sandwiches in a hurry or if you choose to eat here and relax . The rates are ok not too pricey ! Service is superb and efficient !

Nothing special but good enough for a coup of tea and a coffee. Nice piece of carrot cake. Free wifi. Calm place. Near the metro station.

Stopped by here for a flat white coffee. I am not local to area so was nice to pop into Nero. The cafe had the usual coffee shop feel the other Nero cafe's have

Nice cosy cafe, free wifi, good coffee, good calm atmosphere. Nothing special but good enough, no cafes around anyway

On my way to a business meeting in the Swiss Cottage area of North London, I felt a little cold and it was starting to rain. So I jumped into this nearby Café Nero and received a warm welcome form the staff. I ordered a...