Cafe Nero in Colchester

We chose two bacon ciabatta rolls, a chicken focaccia, a coffee latte and a half white coffee. The bacon was dry and burnt on the edges and pretty tasteless. The focaccia was fine. The total bill came to just over £20. Which I certainly did not regard as value for money.

As students, me and my friends come here to study (bare in mind we are quiet and respectful people) we haven’t been treated in a nice manor. Been here a few times, hoping to have a better experience than the last and we could never be more wrong. Addressed as ‘oi listen…’ etc. Never had a worse experience anywhere. The food is over priced for the quality and the ‘hot’ drinks were served cold, when I asked for a new one I was asked to pay again. Wouldn’t recommend

I visited this cafe this month. In the middle of a drink and work, the Manager decided to close early. Upon complaining, I was screamed at. It was confirmed by Fenwick staff that he shouldn't have closed early. Incredibly unwelcoming and cold. Very rude staff. Drinks were also of poor standard and certainly not made by a batista.

The staff are quite young but always serve you with a smile, despite the rush and stress of the job, the unfortunate rude impatient customer and so on. Most make an good cappuccino with a decent amount of froth. Shame caffe nero charges extra for decaf, that is one thing I do not understand. The shop does close quite early though. The Nero in town also closes earlier than Starbuck and costa, and you get chucked out at 5pm. The in town nero is less nice than the fenwicks one, the staff are less friendly and store is less clean and feels more shabby than chic. Also at both Neros, the vegetarian options are very limited and often there is nothing there...

A lovely, quaint place to sit and have your morning coffee, or tea, with croissants or other light snacks. They also have sandwiches etc and cakes.

unfortunately there isn’t a rating low enough to describe my visit. The staff are extremely rude and unwelcoming and treat customers depending on their age and “status”. I’m truly disgusted that this still happens and cannot comprehend how shocked i was at their manner. Thank god i will not be returning, and i advise everyone i encounter to do the same. Not impressed at all, especially as it’s just a coffee shop and they’re speciality is hot water and a tea bag, which is funny considering the pretentiousness of their staff - quite the laughing stock really.

Somewhere to kick back and rest your weary feet, after a mooch around, nice coffee and relaxing area to sit and watch others wander up and down, toilets another flight of stairs up in the corner of another floor is a bit of a pain, staff friendly ok for a place to stop and refuel.

I visited when I met up with an old friend the coffee was nice and so were the staff. I would recommend a visit

Served a decent coffee, along with fruit scones with jam etc. All very tasty, in pleasant industrial style decor, by friendly staff. Bonus for me, was there was no faffing and time wasting you often get at coffee shops, served quickly, two coffees, two scones etc for under £10.

After a lot of site seeing in Colchester we were gasping for a cup of tea and a sit down,all the cafes were full then as were turned the corner into Culver Street we were greeted with an empty table in the front window of Cafe Nero.We both had a cream tea that was fresh and very tasty.Good toilets and friendly staff.

I meet up with an ex-colleague and now friend, as often as we are both available. We always go to Caffe Nero as we find the atmosphere conducive to quiet conversation, comfortable seating and good coffee.

Never a dull moment, or just repetitive and irritating for £3? Every-time I go into this coffee franchise there's always something wrong, this occasion there was no exception. Ordered a decaf large American-o and guess what the prices quoted on the board are different on what appears in the till receipt. (10p is charged extra for decaf). I know its petty but this is a trading standards issue, the increase in charge is not clearly displayed and the staff can't even see the extra charge disclaimer. Then I was asked if I would like and accompanying compliment to the drink i.e. milk full/half/skimmed or cream. When I asked for "pouring cream a thimble full" I was told they had "just run out", that isn't the first time either ! The place was rather nice and staff seemed worked but good this would have been a "3" star experience write up if it were not for the maladies. After speaking to Fenwick management they have taken up the issues and offered a suitable outcome. The article is based on personal opinions, experience and perceptions, as a short stop customer for a £3 bill.

I visit neros on a daily basis everyone is so friendly and inviting you are all doing a brilliant job with keeping us sane lol.i recommend your place to everyone keep up the good work guys xxx

Lovely quaint cafe with a good atmosphere selling a nice range of hot & cold drinks as well Panini's, sandwiches, hot snacks, cakes & biscuits, I was served by a friendly new trainee who made me a very tepid & over foamed large cappuccino, I didn't have the heart to take it back to him as it did taste nice enough.

I have been using this place for many years, although sometimes the waiting time sends me elsewhere. Café Nero always sells good tasty coffee. I first experienced it when in Central London several years ago. It was a real surprise, being much more like the coffee you get in Rome, rich aromatic and strong. So much better than the weaker stuff available in the UK Starbucks at the time. So I'm a devotee. Like other chains they serve pre packed sandwiches, which I generally avoid. Why the chains can't manage freshly prepared food like the independents is beyond me. However, on this occasion I'd missed breakfast so I handed the barista a Butchers Sausage Roll. It looked good, in what looked like a good quality bread roll. What a disaster. When it arrived at the table it had been squashed flat. The plump roll been converted to something that had the nature of two thin planks of wood. The steel knife provided was not up to the task of cutting through the roll, and I had to break the bottom piece in half by hand. The one and a half sausage inside was tasty enough, but hardly generous. Why serve excellent coffee but ruin the experience by serving indifferent food? If you're looking for food you'd be better going to Harper's Caffe, more or less next door.

We visit this caffe on a regular basis, the staff are friendly, great atmosphere and above all great coffee, always served with a smile. I would highly recommend a visit.

We are regular visitors to Caffe Nero located in Fenwicks in Colchester, Whilst the tea and coffee served is of good quality, our experience today was disappointing as the serving staff appearing more interested in talking to each other than listening to the customers and...

Food and drink we had was fine, however having a dog at the table next to us, which proceeded to put its face in my handbag was not. We left shortly after the dog’s arrival, after no apology from the dog’s owner for potential slobber...

I complained directly to Caffe Nero concerning the shabby, dirty toilets at this branch. An apology and a generous gift of 4 X £5 vouchers was received. Some weeks passed and I decided to return, meet a friend and use some of the vouchers. I...

This is a great place to meet up with friends and enjoy a really good cup of coffee. I've always found the staff friendly, and they serve gluten free snacks- great for me!

Vary reasonable if you use your American Express card to get 10% back on your card. Obviously a wide range of coffees, but the lunch snacks are very reasonable & not too expensive.

A very stressful day needs coffee ! Not cheap, we had coffee and my daughter had cake and it came to £13. But coffee was needed, ok venue, nothing special, nice staff

Slightly grubby presentation with worn seating and debris from previous diners - and the toilets so grubby that the man leaving suggested waiting and going elsewhere as he felt they verged on unusable! Coffee was nice but this place really needs smartening up and greater...

We had a late lunch here. Very busy, nice sandwich lots of filling. The toasted sandwich was nice. Ok food , ok service. Not a massive amount of choice on cold drinks. Food and drink came to £12 for 2

Visited last week with my mum, was served by Emily who was extremely rude, I couldn't hear what she was saying with the noise & when I asked her to repeat it, she tutted at me & & then spoke to me really slowly like...

I love cafe Nero, I just hate how hard it can be to get a seat on a Saturday! Great coffee shop, with delicious cakes and friendly staff, it's just very frustrating having no where to sit once you've ordered.

The best coffee in my life :) And the best cakes: carrot cake and lemon cake :) Very helpful and nice staff.

Superb skillful and friendly baristas serving tasty coffees, hot chocolates, panini and pastries. Relaxing ambience, generally good music and in the heart of the town centre. Free wifi generally reliable.

Met friends I haven't seen in years and had a lovely chilled out time. The cafe wasn't particularly busy this time as this dies get busy here. Love the decor, seating etc as Fenwick have revamped their store. It's a small service area for the...

Fantastic loft type coffee shop to have a drink and something to eat whilst shopping. But I think the manager needs a good kick up the bum when it comes to staff management. Slow service by kids that don't really have a clue, ie forgot...

Went here for a coffee with my daughter and received very indifferent service. The young lady serving was much more interested in her conversation with the man serving also than me. The coffee is a little strong for my tastes so were I to go...

The new location for Nero in W& G brings more space, nice decor and a good location in the newly modernised store. The coffee is always good in Nero and the standard double shot makes the flavour strong.

This is a well designed coffee shop, a chioce of tables for 2, to communial table. The best bit is you can look over the high street and let the day drift by. Service like many coffee shops is a little slow, but even though...

Situated in Williams and Griffin department store the standard Caffè Nero formula works really well. The day we visited the baristas Filipa and Aarron were really helpful and friendly. The service, coffee, cake and location all added to a happy relaxing experience.....

this pretty similar to costa and starbucks on quality and cost. so nothing really stands out as special, its mainstream chain of coffee shops, the coffee can be a hit or a miss sometimes its ok sometimes its bitter. I think people are better to...

This used to be a great branch of the chain until it moved upstairs within this department store and got a fancy makeover. Now the service has slowed to snail-pace, with basics like napkins left for you to figure out you need to self-serve, having...

Coffee was bitter..place looked like it could do with a really good clean...tables piled where customers have been..typical of chain places..next door is privately owned..kept clean and tidy and serves much better coffee.

I am generally a fan of Nero, good strong coffee and friendly service, despite the generic food on offer. But then I go for the liquid refreshment, rather than a meal. However, after trying this new venue for the first time, I'm not in a...

Coffee good and nice staff BUT chairs so badly stained you didn't want to sit on them, tables and floor littered with uncleared items. The place felt dirty.

By moving cafe Nero to a new floor on the ever excellent development of W and G Cafe Nero is much improved with relaxing sofas and armchairs....lunch is light with sandwiches wraps etc. but a good place to meet up with friends..It is always busy...

Café Nero inside the Williams and Griffin (Fenwicks) store is amazing. They moved into a new part of the store about 3 weeks ago and it is always busy - thank goodness the café area is twice the size of their old one! We always...

My friend and I regularly visit this branch and love the new-look, industrial/country house decor in a much bigger store within Williams & Griffins department store... but despite having the same staff, the service has slowed to a crawl and there are 25 customers in...

A great spot friendly staff, efficient, thoughtful, welcoming and always happy to assist the coffee and pastries are good too!

I prefer this branch to the Williams & Griffin branch in the High Street. It's the quaint, olde worlde building that does it for me. The low beams, fireplace and ancient leaded windows... Very atmospheric. There are cosy corners, sofa's and chairs or more formal...

Just had lunch here with a friend & although busy the staff were very pleasant & a couple of times helped people to carry their trays to the table. Very good customer relations

Friendly and efficient, add to that the best coffee in town and Danish pastries and it's worth carrying all that shopping just to get there. The Barista even offered to carry my tray to my table for me!

Typical caffe Nero! Nice building, convenient location. Tea and coffee were fine. A pleasant place to visit for a drink.

I visit often, sometimes with friends, mostly alone with my book when I fancy peace and quiet, the atmosphere is lovely as are the staff, very helpful and always have a smile. I recently had my arm in plaster and staff were only too pleased to carry my coffee to my table for me.

Go in at least 3-4 times a week for coffee before work, always greeted politely and with friendly and efficient service. A fantastic team that are a credit to the company.

always good coffee - nice building/ location - like the loyalty scheme - go early to get a 'comfy' chair

I'm reguarly popping in to Nero for my morning coffee, and the service is always great, friendly staff that have a smile on their face. It's always a relaxed atmosphere and a great environment if you want to meet a friend or a quiet coffee whilst reading the paper.

Having used all the chains, always found here to be the best place to go, staff are always really friendly, & nothing is a problem, coffee is always good, either drink it there or take away, very comfortable place to be, clean & tidy, always people in there so that speaks for itself

Always have felt welcome! Lovely comfortable coffee shop, and I really enjoy the iced drinks!!! Regular customer 10/10

Good service with a smile, might be a chain but the coffee is consistently good. Comfortable seating area. Decor good.

I asked tripadvisor to add this Café Nero because I thought it deserved a positive review and it wasn't listed .... and I've found that someone beat me to it :-) Glad someone agrees with me!

excellent service, friendly staff and great food and atmosphere.

This is a great place to meet relaxe or just drink coffee you are able to get very good food at the same time it's got a very relaxed atmosphere It's cleen and cheerfull

Nice atmosphere and very cheerful staff. Didn't know about the double shot policy despite it being well advertised but the lovely waitress replaced it without even a second though, will go back again! :)