Cafe Nero in Hillingdon

Hot chocolate was delicious, toastie was not. Ok for a stop off while you wait for your pick up

Scam offers are made. When it came to the selection, you could choose from different chiabatta rolls and these together with a coffee (regular) cost 7 pounds. Then we chose a sandwich and when I paid I noticed that a lot more was displayed. Then it suddenly said that my chosen variety was not possible with the offer. If a complaint was made, they apologized but neither took down the sign nor did they get part of the money back or any other compensation. But here you are at the airport and have hardly any competition, so satisfied customers obviously don't seem to be important. I will no longer go to a Nero chain store!

Asked for an Iced Americano and this lad misheard making an iced mocha. Instead of saying he insisted that I said mocha. Mate mocha and americano are two different things.

Really nice Cafe Nero, but reception is very dicy. Also, if you're looking for a bit of plane-spotting, this is not the cafe to be in, you'll see mainly cars, not planes 👎🏾

The worst service after a 2 week vacation. 5 staff stood behind the counter chatting and wiping surfaces that were already clean, while they ignored customers waiting to order. Total waste of labour and new management need if they want to make money.

Less busy in this cafe than other places in terminal 2! Good coffee and food, just like other Caffe Neros. The staff have forgotten to give me stamps many times.

It was very busy here, to be expected in the arrival terminal. Stopped off for a coffee and muffin, which was pleasant after my journey.

So poor. Understaffed. Stale pastry’s.

Caramel latte was nice. Frappé crème wasn't good..was very bitter. The ploughman sandwich was really bad..was expecting much better given the price. Service was okay but extremely slow. By the time my frappe was made and I was asked to pay, the latte had become cold.

The barista skipped me and called the person behind me to take his order, rude and disrespectful , but the others were nice

He was the first person I met when I arrived in England. The inside of the store is very spacious and reminiscent of a stately and historic library, and it gave us ample rest after arriving at the airport after a long flight from New Zealand. thank you very much.

Amazing to get a Caffè Nero after long flight

They add stuff to your order without asking. Check your receipt.

That has nothing to do with Italian coffee. The sandwiches are also rather special, I have no idea in which country they can call it Morzarella. Doesn't matter. Off we go.

Very good coffee, but arrogant and pushy staff who try to upsell more expensive coffee options.

extremely slow long queues Only 2 staff working

Rating just for the staff who have an incredible level of patience. I couldn’t do it!

Sandwiches were decidedly mid, the service was lame, the atmosphere was fine; it was a bit busy but you can't fault them for that. Marshmallow machine was broken or something so I wasn't allowed Marshmallows. And then I was given a hot chocolate with no whipped cream after asking for whipped cream and Marshmallows.

Service is very poor , No professional behaviour towards customers.They made us to pay 2 times by saying their system is not working even after money deducted 2 times from account.

Staff was friendly, cosy atmosphere, however, the drink I got tasted pretty watered down even after selecting the stronger option. Probably wouldn't buy the same drink again. (Frappe Mocha)

I bought a cup of latte in this cafe and chose a seat. The waiter took away the cup after I finished the latte. However, a woman who claimed to be the manager asked me not to stay here even though I explained that I had already purchased coffee here. When I left, I saw many other people resting in the cafe without coffee cups from this cafe. I don't know if I was treated this way because I am an Asian.

Located inside Heathrow Airport Terminal 2 and is on the right hand side as you leave the arrival hall. We have been here a few times. It’s quite cosy and spacious. Clean and tidy. Great selection of prepared food eg sandwiches, rolls and wraps. A great place for a quick bite especially while waiting for your pick up to arrive. We had coffee and some baked goods. Coffee was fine. Suitable for all age groups. Service was quick and easy. Public toilets are just next door.

Good cafe with wide seating area . Americano was great 👍🏼

“Cafe Nero” Love the vibe, good food and service. Lots of space to sit and relax. Had wonderful time and food

Quick serve and staff are friendly

Excellent coffee and very good varied refreshments. Welcoming and comfy seating.

They were selling bad egg sandwiches, that i got food poisoning from it. Bought it on the 1st of Jan (expiry date on the sandwich package was 2nd of Jan). The first bite tasted bad, then i saw the expiry date, i thought it was still edible. Only later on that day that i found out it was rotten...

Staff are very rude and all standing around chatting instead of serving people.

This place saved everyone’s life. Especially for those who need to catch a midnight flight! Nice service and place to take a rest 🫶🏻🙏

A very good cafe located just outside of the Treaty Centre. Offering a large selection of delicious sandwiches, toasties, wraps, and baps. They have an extensive selection of coffee and tea as well as cold drinks. Cakes, muffins and biscuits to tantalise the sweet tooth.

Overpriced and terrible, unfriendly service, parts of the sitting areas were filthy, spilt drinks on sofas, crumbs and rubbish spotted around, clearly not well managed at all, come on Nero, one expects a bit more than this.

Nice little cafe next to the exit. Good place to meet and to have a chat. Coffee and other beverages are served. Espresso and cappuccino are good as well. If you are lucky, you can buy a nice little cookie and a sandwich. Cold drinks also available. Reasonable prices but don’t forget you are at an international airport. So expect a surcharge. Lines are usually short. So your drinks are ready in time. Good place to refresh and hang out.

Good range of food and drinks. In a convenient location too. Female staff member friendly. Young guy was pushy and unfriendly. Tried to move me on even before I had finished my order.

Great service but price list shown was incorrect despite being digital

What a mess! They are not able to properly indicate queuing area. People skipping queues, no manager to make an order, staff behind the counter attends 5 customers at the same time etc. and selling coffee supposed to be simple …

Not tasty, service is polite but takes too long.

Awful place, the staff were rude, the coffee was awful and I was charged twice.. I realised later that day and when I went back with proof the staff denied it..

This place is very slow. Lots of staff behind and nearly all of them have Trainee baristas on their t shirt. For a very busy airport coffee shop, service needs to be much better.

These people know nothing of attention or service they talk between each other , ignore customers completely,dropping things on the flor and pretend it's nothing, the administrator was flirting with the tall slim girl all the time while I was there. embarrassing....

Is honestly disgusting how the Manager with glasses just give all free things to the people that spoke his leguage

Just got 2 teas and 2 sausage baps. Had to watch the guy behind the counter wipe his nose constantly and touch people's cups/lids 🤢! The baps were awful and the tea was just warm milk. Talking in their own language as well I find extremely rude as the customers don't know what they are saying. Do better! Would not recommend at all. Waste of £14!

Lazy innatentive workers. 6 baristas behind the counter took 10 minutes to serve 1 coffee to a pilot, so I left

Nice cafe Nero food was okay however the young lady was talking in a different language having a conversation with another colleague and proceeded to chuck my food on the counter which was very rude and she didn't even say bye

Relaxed atmosphere. I like that you can see the roasting room and that there's a library

The staff don’t clean the tamper holder before they make for customer

Teach your staff to talk to customer decently.

Nos salvo! Perdimos la conexión y tuvimos que pasar la noche en la T-2. La atención del cajero fue amable. Habíamos muchos que tuvimos que pasar la noche ahí por temas de conexión y podías comprar un café o algo para comer a cualquier hora.

We had a coffee before flying. It was nice.

Grabbed a coffee and a bite before flight, food and drink ok for airport cafe.

Quick service with two counters and was surprised their prices are similar to prices in the city, and they even accepted my three voucher

I ordered an iced cappuccino but got an espresso with milk froth and ice.

Lovely cafe Nero in the airport it has lots of seating and right next to the arrivals area if you are waiting. It serves the usual coffee and snacks with a selection of sandwiches which can be warmed. If you are waiting for arrivals this is an ideal place to wait and have a coffee or a great meeting place.

Remarkably good coffee shop, perfect for waiting for traveling companions.

A wonderful comfy space with plush couches, open light, and soft classical music. Perfect to regather after after a long haul flight. Very kind and friendly staff!

Expensive but it's the only option at night so it's to be expected. Could use more plug sockets to charge phones.

Decent food but a bit pricey. Atmosphere is peaceful and chill and the vibes are good.

Busy but excellent coffee and hot food (try the outstanding bacon roll!)

Really great cofee, better than Starbucks