Based on 3 opinions finded in 1 websites

Based on 3 opinions finded in 1 websites
Nº 1032 in 1506 in Highland
Opinions
Visited here on the recommendation of a family member who has visited twice and enjoyed their visit. It’s in a great building which has been restored and modernised as an art venue. I was meeting with a friend so we’d specifically decided we’d visit the cafe at Inverness Creative Academy. We hadn’t decided wether for lunch or a snack, or just a coffee before hand! On entering the place was empty apart from three people sitting at a table. 1st time visiting. From what was on the boards behind the counter and the cakes we could visibly see it wasn’t clear the full menu available. Luckily my companion asked ‘do you not do any sandwiches or anything’ and the people sat on the only table occupied responded ‘yes the menus are on the tables’!! It turned out they were the staff!! It’s disappointing that customer service wasn’t better when we arrived! As after we’d realised what we could order etc, everything was great!! Sandwiches and coffee were great, and being a hot day the guy serving asked if we’d like anything else or some water. I will definitely go back, but for a new customer in, a new location. A bit of a welcome to customers and an explanation of what you do/offer would be helpful.
Alasdair L . 2023-06-14
MORE AT TripAdvisor
My wife and I have eaten here most weeks and have enjoyed all the food and drinks servered by the very pleasent and attentive staff. Can be a little cold if the inside doors are left open
Paul G . 2022-11-17
MORE AT TripAdvisor
Called in for coffee. Didn't particularly enjoy it, very bitter, and paid a little more than usually do locally. The room is a bit echo-ey but that's the nature of the building, a converted area inside the old Inverness Royal Academy. Small selection of cakes looked nice, though never had one. Probably worth a visit to seethe place, but not sure will be back.
Scott099 . 2022-09-15
MORE AT TripAdvisor
Similary restaurants in Highlands and Islands
284 Opinions
Booked a table for 6 o’clock on a Saturday, booking was confirmed everything seemed okay. On Saturday noticed it said they were closed on Saturday so phoned up and were told they were closed.. we had not been informed and our special occasion was ruined as couldn’t get booked in anywhere else on such short notice. Very disappointed.
1130 Opinions
After reading some of the reviews, I now fully understand the energy here. And after seeing how the owner replies to criticism — it’s clear the truth isn’t always welcome at Coffee Affair. I didn’t write this straight away. I left feeling a bit uneasy, but it wasn’t until I read someone else’s review — someone I actually spoke to in person while there — that I felt I needed to say something. Let me be clear: The man in question did not have a laptop out. I didn’t have one out either. He was being friendly, polite, and simply existing like any normal customer. He was told to put it away, and eventually he did — only to then be asked to leave, for no real reason. We ended up chatting afterwards, and when I saw the review he left — and especially the owner’s reply — I was shocked. The response was not truthful. I was sitting right there. I watched it all unfold. It’s disappointing to see a business not only treat customers poorly, but then double down and rewrite the situation in replies. Responding with honesty and humility would’ve gone further. I won’t be returning, and I wouldn’t recommend it to anyone who values respect or transparency.