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4.0

Based on 29 opinions finded in 1 websites

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Nº 119 in 217 in East Dorset

Nº 36 of 48 Other cuisines in East Dorset

Score
OpinionsNoteTripAdvisor294.0

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All the staffs there are so friendly and tends to any individual need graciously but not her. The following detail might look just like “A storm in a coffee cup” to you. I’m firmly believe that any successful business factors will always want to be ahead of the curve with the right customer services. I am always bringing my thermal cup for my favourite flat white. And I also knew that there will be a triple shot of coffee in it Which will making me a bit jittery hence I am always asking for a bit more hot milk on mine. Every bouts of my visit on this branch ,they all knows my favourite by heart, not even need to ask. On my visit today with this female staff, I specifically politely asked her the same manner of making. Theoretically speaking,I could be wrong from her training. Her foul response was ricocheting me with a lecture of how to make flat white ,plus she said she’ll be told off if she’s giving me more milk. I don’t mind to pay for extra drop of milk but she didn’t mention it. All she’s done was turn to be stern and rudely blank me by turning her back to me without any further rectification..The magnitude of her acts made me stunned and walked out. Few minutes passed, then I just can’t drink that coffee. I need to walk back into the shop again. I politely asked her for more milk again then she’s not only refuse to my need but also turn her back to me again by rallying the other staff next to her declaring her raucous victory over the customer!,, By asking the other staff whether her wrong or right! Talking about me within my earshot. If you can see from your cctv , she deliberately ignored me without rectifying nor mediating the incident. I am their very local and also been there nearly on a daily visit. Gobsmacking by being blatantly ignored and not being treated as a customer at all. In the end, I decided to walk out and stay away from this shoddy service. I just need to reassure you that I won’t be back to patronising any things from this Wimborne branch again.