Cabana at The O2 in City of London, Westminster - Phone Number, Reservations, Reviews

Touring London and feeling homesick, we decided to try the restaurant and upon entering we were treated like rubbish. The receptionist/waitress was offended that we asked if she spoke Portuguese and after that she made faces and refused to tell us her name. We were already seated and after the rudeness that never ended, we got up and left. We left without eating. A restaurant that on its website says it has a Latin American spirit and is inspired by Rio de Janeiro and with the name "Amazônico" promises a lot and delivers nothing. This is not our (Brazilian) spirit by any stretch of the imagination. I tried to talk to the Store Manager and he was even ruder and wouldn't let me talk on the phone. He told me that it wasn't a Brazilian restaurant even though it had a menu on the door written in Portuguese. After that phone call I understood a lot of what happened to my husband last Saturday. Place I won't go back to nor recommend. No wonder we were the first and only customers on Saturday at half past noon. A restaurant where customers are not welcome really drives people away.

Amazing food and the staff especially Justin our waiter are so lovely definitely recommend 👌

A bit noisy but that was the O2 arena announcements!!

2-4-1 cocktails were a hit. Food was delicious and recommend the duck tacos. Service was fine.

Well looked after by Alex. Lunch meal deal great value

great service and tasty food at a decent price

Nice atmosphere, delightful service by Alex, food has lots of flavour, biscoff donut dessert was amazing!

The food was unreal, me and my partner could not stop eating it was all so delicious. Our server Ale, was a treat and we received excellent service the entire time. Thank you very much guys for a great time

Had a lovely meal at the O2 and was served by Ale, who was extremely attentive and gave us great service! A lovely atmosphere and great grill!!

Outstanding food and service… well done Cabana Team!

Delicious food, service by Alex was very good, he was very friendly and helpful and even gave us a free dessert! Would definately return. Highly recommended.

Fantastic food and cocktails (take advantage of happy hour!), service was exceptional.

Good food but quite overpriced and the steak burger was underwhelming

Good food and great service from Ale. We were a group with 5 children and he was excellent with them.

Wonderful atmosphere and the food was top draw. Will 100% recommend friends and family. Keep it up!

Excellent service, food and atmosphere at Cabana. We were so well looked after by Ale today, who promptly welcomed us and suggested the churrasco lunch which was delicious. Great choice of cocktails and drinks and we were lucky to have found the two for one offer. We will definitely go back and taste more of the inviting menu choices.

Food is average , generous portions, limited alcohol drinks and quality of cocktails not great. The place is spacious and sitting area is comfortable.

I had a fantastic experience at Cabana! The atmosphere was vibrant, and the food was delicious, but what truly made the evening special was the excellent service. Alejandro was incredibly friendly, attentive, and provided wonderful help throughout our meal. He really made us feel welcome and taken care of. Highly recommend dining here and will definitely be back!

Was okay. We got 50% clicking view the Fork link. It wasnt taken off the bill first off all, and had to ask the server to check the bill. We had confirmed the offer at time of ordering. The food was nice, we just felt there wasnt enough. It was a 3/4 size portion. The starters that were for sharing -Grilled Blackened Prawn Tostada, was just about enough for 1, let alone be a sharing platter. my mains Flat Iron Butterflied Chicken Breast for £19 was nice enough, no complaints on the food, but just wasnt filling enough Had a cocktail each, they were around £13 each. Mine Hurricane in the Amazon was pretty good, but not that potent. It was better than the Coconut Margarita With service charge, the bill was a little over £55. Expensive really for what it was.

The waiter who served us, Ale V, treated us great, making our stay at this restaurant very good.

Booked a table for drinks and dinner before a gig at The O2. When drinks arrived, they were just left at our table without an explanation which one is which, we had to work it out. Then we were sat for 30mins without anyone bothering to take our food order. Staff were just sat there chatting to each other, so it's not like it was crazy busy. Can't believe we had to pay service charge for 0 service really! If you are looking for a place to eat before a concert at the O2, definitely go elsewhere.

I visited Cabana at the O2 on Monday, and absolutely loved it- I've been here only once before and to my surprise, the hostess Frederica remembered me, which was very sweet of her. As myself and my sister were led inside to be seated, to our surprise Frederica gave us drinks on the house for being returning customers- I was touched by her kindness. Between us, we ordered the Corn Ribs, Crispy Halloumi, Buttermilk Churrasco Fried Chicken and our choice of drinks were: Tropical Spritz and Island Life. For dessert, we had Basque ‘Burnt’ Cheesecake and the Chocolate Chilli Sorbet- everything was delicious and hit the spot. Despite the restaurant being very busy, I never once felt forgotten about or overlooked as staff were super attentive to our needs and requests- even taking time out to tell us what is halal and what is not, which we are very grateful for. Thank you to Frederica, Alex and the team at Cabana at the O2 for your kindness and hospitality- it was greatly appreciated, you've made Cabana (O2) my favourite spot next time I'm out for a gig- this place is impeccable- great staff, great food and fantastic vibes!

Had lunch at Cabana, and the food tasted good. Service was great—our waiter Justin was patient and attentive, and anticipated our needs. Restaurant was in a convenient location, and the environment was chill. Comfortable seats and music in the background.

Came here with my family and had an amazing time, our waiter Justin was really helpful, nice and welcoming the whole time :)) the food was really nice and the cocktails too. Definitely recommend and will be coming back ☺️

With very disappointment Im writing this review that dont try their food their kitchen is very unhygienic and I got a chewing gum in my tea. I complained at that time but no one took it serious and apologised which wasn’t enough. How can someone be this careless and disrespectful to put a chewing gum in a tea. Ive got some images of that so please don't ever go there. Im also about to report them to the food authorities.

I’ve ordered a feijoada via Deliveroo, and I only received half the feijoada.

Service was very quick and efficient with a polite waitress Vanessa. Would definitely recommend coming here for casual drinks and great service from staff.

Alex is the best, he look after us , my family so happy, food is amazing,

The waitress that served us had a bad attitude and was quite rude. The prices are too high for the quality of food.

Stood by the entrance for over 15 minutes before any of the staff members acknowledged us. After walking past & ignoring us several times, a brunette girl approached and without greeting or welcoming us, she muttered the words ‘food or drinks’. From that moment, we had immediately lost interest in eating at the restaurant however didn’t want the time spent waiting for a table to be wasted. Once taken to our table, we overheard conversations on the table next to us between a party & a waiter explaining that they had ran out of a requested dish, when a member of the party next to us had tried to ask what alternatives they could go for, the waiter had an awful attitude & was completely uninterested in helping. We decided to leave after the fact & would definitely not consider this establishment again.

Great vibe, great service by Usha! Super friendly! Will visit again :)

The place is lovely with great options for drinks and food. Loved the vibe. Usha was really sweet. Had a great time :)

AJ Was amazing and helpful, brilliant service! And so friendly

Came to the O2 called in great place and service from Aj. Would highly recommend . Definitely come again cocktails fabulous

Really enjoyed a late lunch here. Service by Justin was excellent. The ability to pay quickly and easily via the QR code and split the bill was great! Food and cocktails great

Vanessa was great! Thank you for a great day with friends xx

I'd say this is probably about a 3.5 kind of place. Expensive for what it is, but has a nice atmosphere and location is great. Food =3 it's not quite as good as Nandos and it costs significantly more It's a nice place and the decor is good

Food came out in good time, drinks were good. Food portion was to small for me personally but the customer service from Ale was excellent. Thank you for your hospitality Ale, honestly!

Ale provided us amazing service on the day on my wife graduation. Food and drinks were nice I couldn’t fault it. Thanks Ale.V for your reception !I Will be back!

Nice restaurant, good food, Great service by Ale! 😃

Very good but the photo of “churrasco launch” is good, very good music by the way

Food was horrible, wings were burnt, burger had no taste, waiters were rude and disrespectful. Definitely wouldnt recommend.

Ate here before the Liam concert in June. It was really good and great value. Would definitely recommend this restaurant to anyone going to the O2.

Amazing service. Very well organised kitchen to be able to serve the volume of people in the time. Great staff and great food. Thank you

Incredible Experience for my birthday. Attentive and friendly service from Ale V. The food was spectacular. Even 5 stars is not enough! Ordered the Island Life and Sumblock Spritz drink. XBurger, Spicy Chicken Burger. And a cheese cake for my birthday treat

I recently visited Cabana O2 and had an incredible experience! The food was absolutely delicious, offering a perfect blend of flavors that left me wanting more. The staff were friendly and attentive, ensuring every detail was taken care of. A special shoutout to the HOST and the beautiful MANAGER, who made us feel exceptionally welcome from the moment we walked in. The bartenders were not only skilled but also quite handsome, adding to the overall charm of the place. The head supervisor was beautiful and clearly knew how to keep everything running smoothly. Don't miss out on their drinks menu—especially the piña colada, which was the clearest and most refreshing I've ever had. Cabana O2 is a must-visit for anyone looking for great food, drinks, and a memorable atmosphere!

Stopped by for a quick leg rest and a cocktail whilst out shopping at the o2 Lovely cocktails but was charged 12.5% service charge for just 2 cocktails - bit of a cheek really - cocktails were nice at least

Good food and fast service. Thank you

Great service and cocktails but terrible, dry crucified chicken! The ‘butterflied chicken’ at £21 was 4 small pieces of hard, dry, tough chicken. I didn’t have time to send it back as i was going to a concert do ate what i could.

My friend work in there and i really love the place ... and the music! I will be back!

Naturally this place feeds the masses when shows are on. Situated as one of the first restaurants you see tends to grab unsuspecting concert goers first. But beware, sub standard food and drinks is thrown out! I had a terrible chicken Caesar salad and two coconut margaritas and it cost me £50 with service!! My fault, I should have known better and will AVOID on my next visit, I suggest you do too.

Very nice atmosphere and the cocktails were nice. The lady in the bar was lovely. I think her name was Christina.

Alex - amazing customer service of a michelline star restaurant, fab!

Cristina took great care of us!! He translated the letter for us and helped us at all times!

Loved the servers! So friendly and really liked seeing the food being cooked from my seat.

Cristina t'he host was wonderfull. Thanks

Great food awesome waitress ser

Had a good evening Esther the Manager took care of me and made sure I had everything I needed she is chatty and friendly food was also nice.Thank you Darling 🩷

At Girls aloud concert, went to Cabanas pre show, food was ok and ok service. After we left I returned shortly after to use the toilet, after all it was their food and drinks that we had paid over £160 for the last 2 hours. Amazing was refused entry by the sullen lady on the door, she insisted I used cineworld facilities down the block. Just spent a good few quid with you and then this poor service, We won't be back.

living locally to the restaurant my partner and I always wanted to go here. the decor is pretty much spot on the service from the waiteress was excellent. unfortunately the quality and flavour of the food was way off. the sharing starter was the deep fried chicken which was way too salty and lacked any real flavour other than salt. for mains we had the salmon with rice and chicken and chips, unfortunately neither of us enjoyed the food, again each lacked any taste. Even though we were able to get a 50 per cent discount on the food, we still won't be going back which is a bit upsetting as the restaurant is in a really good location for us.

Esther she made a good service, and she's professional with the costumer. Thanks so much to her.

My friends and I were super excited to try this restaurant before attending the Karol G concert, and we were warmly greeted by the host who was very sweet and the only person who acknowledged our presence. Once we were seated we were at our table waiting for 30 minutes and not one single person checked in with us to start our order or anything. We witnessed all the staff tend to other tables but not one person came to ask us anything or take our order. We were beyond disappointed and felt like we were not wanted in this establishment. Will not recommend to my friends/loved ones.

I went in with a group of 4 two hours before a show and we got seated right away by a lovely host. She told us about the menu and was just so friendly. After she left, we looked over the menu and thought about what drinks and food we were gonna have. We figured it was gonna get busy because of the show so we wanted to get everything in all at once. After 10 mins, no one came to our table or even gave us water. We thought maybe it’s just busy, so we waited more. Two tables who got sat after us, one table of 2 and another of 5, got water, their drinks and were putting in food options. It’s now been 20 mins and I asked someone could we be serviced or at least have someone check on us, to which he replied “I’m not your server.” That’s great. So we waited a few more minutes and just left. The menu looked great and the atmosphere looked fun. But service? Definitely not. Only the host was to us.

A bit of a mixed bag really. The wings were atrocious but the burger was pretty good

What an absolutely terrible place. Worst service on the planet. Please go somewhere else. Save yourself the misery. Oh and if you’re the owner of this place. Please let the woman server go that was working today. What a miserable woman.

Avoid at all costs. Considering they know you are most likely going to a show.. We waited an hour for out food.. Shocking service and very over cooked steak.

An unexpectedly awful experience! Welcome at the door was great! Then sent us upstairs to be greeted by a less than enthusiastic hostess. A few of the servers were cheery but others were….well not! Now to the food….oh dear. What an utter let down. They got the order wrong (and I saw this happen to a few others too) My food was tasteless and the chips were overcooked and dry. Very small portions and the presentation was underwhelming. They charge 12.5% service charge on top of your bill. If you try to pay using the QR code they charge a ‘check out fee’ on top of the 12.5%! It was a really unpleasant experience and I won’t be returning here again. But maybe you will have a better experience? 🤞

We went there last week and ordered a salad and steak. The meal was very delicious. As I'm from customer service business, I was watching the slim girl running and managing all the clients in the restaurant. She was giving attention to anyone, and would approach each table on time. I told my husband, she is very smart, fast and passionate. Owner should do everything possible to keep her. We eat good meal often, however customer service makes a difference. After we paid, I .asked her if I can speak to a manager about her service, she said she was manager and she is Italian (all.i remember). Very well done 👏

Rude waitress that didn't had a friendly approach, and insulting manager. Food had a terrible presentation and the steaks tasted of burn. Wine bottle not allowed to be consumed after 9pm so that staff didn't have to wait to go home acording to the manager. When we brought to the manager attention that the steak tasted terrible of burn he replied that we were complaining because he didn't allow us to buy a bottle of wine. What a terrible customer service and experience. He even suggested that we could still eat the steak for free. No way, we would be more than happy to pay for it if it was edible. The nachos were so hard that we couldn't eat them. Ships also burn. We were very disappointed as we Portuguese love our food and we understand about food and wine. In a country with chefs like Gordon Ramsey and so on thease people still haven't learned anything about customer service and good food. I wish I could attach the pictures.

Food tasteless, no flavour. Ordered medium rare steak and ended up with rare. Portions were so small that what was meant for three people wasn't even enough for one. The food was terribly overpriced and I will never see myself going to this restaurant again. Worst restaurant experience in terms of food. However, staff were pleasant and cleanliness wasn't an issue.

Food was ok , service was poor and added tip on top without asking , I feel a tip is given as a reward for a good service , they missed part of our order off , so for me that’s not great service

Worst food and worst service in the o2. Probably why it’s only place can ever get a table.

Food was mixed, chicken skewers tasty but quite small for the price tag, pulled pork hotpot was quite good. Service charge of 12.5% shown in very small print on the menu so wasn’t expected and service only just ok (had to wait a long time for the second drink after ordering).

We been there for lunch. Amazing food but really poor Organization about payment. We paid twice because the manager wasn’t able to confirm my payment made by the QR code. I sent an e-mail 4 days ago and i keep calling the restaurant but they are not able to give me any information regarding my email and my refund. I’m Very disappointed. Still waiting an answer regarding my refund.

Service all good. Both ordered a Honey Berry Caipirovska Cocktail, one tasted great plenty of vodka... the other no vodka! Starters were ok. Mains rack of ribs/chicken burger chips/rice all served luke warm, but, it tasted ok, nothing special. Would not return.

Disappointed. Pre booked table and asked for gluten free menu. Arrived - No such menu and standard menu doesn't state GF - it does for vegan or vegetarian though. Server asked what we would like before telling us what "should be" OK and then hovered for the order whilst we viewed the menu. Not a huge amount of options even for non Gluten Free. Cocktails were OK but weak on alcohol and heavy on ice - therefore overpriced. Soft drink ordered never arrived. Food was very average, although arrived quickly, the large salad was mostly tinned sweetcorn and lettuce. Paid extra for chicken - about half a chicken breast. Overpriced food, even taking into account its location of the O2. Dessert menu requested never arrived. Sat on a VERY small table for 2, so close to other tables that it was necessary to "protect" drinks/bottles when people walked by. Uncomfortably hot and claustrophobic. Optional tip added but not possible to pay via QR code of you wish to change the amount. Since neither the service nor the food were good, we asked for it to be removed so that we could tip a lesser amount as we felt appropriate. The attitude/look of disgust on the servers face (not a server that had dealt with us until we requested the bill) said it all so we left no tip at all on the bill which was £100.00 for 2 people. Would not return.

The food was great, the staff were really nice and their prices were reasonable. I will definitely go back there.

Drinks were lovely. Food was OK (one dish had to be sent back as the warm plate partially heated the raw salmon sushi. Main issue was the man on the door who was rude and unhelpful! Thankfully, a female member of staff took over from him and she was lovely, but he left a bad taste in our mouths with his arrogant and dismissive demeanor.

I recently had the pleasure of dining at Cabana, and the experience was truly exceptional, largely thanks to Ester. The burgers here are a must-try—cooked to perfection, incredibly juicy, and packed with flavor. The bun was fresh and soft, perfectly complementing the high-quality beef. What truly set my experience apart was the excellent service provided by Ester. She was exceptionally helpful, welcoming, and attentive, ensuring that every aspect of our meal was perfect. Her recommendations were spot on, and her friendly demeanor made our dining experience even more enjoyable. I highly recommend Cabana to anyone in search of delicious burgers coupled with outstanding service. Ester’s efforts to go above and beyond are exactly why I'll be returning soon. A well-deserved five stars!

Really great welcome by staff. We booked ahead but appreciated the personal touch and warm welcome. Lovely vibes and atmosphere. Seated upstairs the service was spot on and food arrived quite quickly. Great food. We had the chicken breast and blackened salmon to start. Really loved the chocolate chilli sorbet for dessert. Great food, great service and considering location good value for money.

I am surprised with the reviews! My experience was brilliant! Every restaurant in the O2 (Michael McIntyre on stage) we’re busy. My wife and I got to the door and we were told to leave a telephone no. When a table a would be ready for us but In the meantime go to the bar for a drink. The idea of a text when the table is ready I actually really liked! 5 mins later and the table was ready! The place was rammed but the staff worked so hard! Credit to them! The food…wow was cracking! Chicken burger, funky chips, corn…the lot was delicious! Camden Hells on tap and cocktails for my wife! Reasonably priced for London too. We will be back again the next time we come to the O2!

Amazing restaurant so well run and efficent

Went for a birthday lunch and was not disappointed! The venue was empty expect for ourselves but the server was super welcoming and attentive without being overbearing as can sometimes happen. The cocktails were delicious for restaurant cocktails, you could tell they were well mixed and had good quality alcohol in. The food was all delicious with the exception of the “crispy” halloumi which was rubbery. I’ve already recommended this place to family and friends and can’t wait to find an excuse to return.

Service friendly and efficient. Food disappointing for the price. Pão de queijo was hard, maybe stale. Ribs watery and flavourless. Can’t recommend.

Terrible food and tiny portions for unreasonably high prices. Nothing like Brazilian food at all, the feijoada tastes more similar to a chilli con carne and it was £20 for a portion that wouldn’t even fill a 3 year old, there was 5 pieces of fried cassava in a portion for £9 and the service was abysmal. Definitely avoid this place.

Great food and drink! Good service!

£10 lunch 2 options …:) beef/ chicken grill Absolutely delicious lamb

Food was not good. Service was slow, but friendly. Only positive was location is right next to 02 entrance. Would not go back.

Was shown to my table, and was left sat there for 20 minutes until we decided to walk out. It was 4pm on a Wednesday so it was pretty empty. We had our menus shut and we're looking about to get someone's attention but no one wanted to serve us. A lot of staff stansing around the serving area when we were walking out. Huge shame as the food looked great.

Through the fork I had a nice lunch here today both female servers (brunette I think Pede, and blonde lady who's name I didn't get) provided excellent service. The food was well cooked, came quickly and it is good value. I will be back and would recommend. In my opinion it is up there with the best places in the 02 but I'm still testing 😉

Service was friendly and prompt, lovely waiter recommended a sharing cocktail in replacement for one they didn’t have available, it was delicious, we had two! 🙈 chicken burger delicious, had a small temperature issue with another dish, this was quickly rectified and arrived as we wanted. These things can happen during peak times. As a restaurant manager myself, I was fully satisfied as would highly recommend, decent price, decent quality all round.

I visited once and sampled their meals; it was decent. The server was exceptionally helpful and suggested a few dishes for me to try. Unfortunately, I can't recall the names of the dishes anymore.

Lovely staff. Lovely food and lightning fast service. It’s a ten from me.

We loved it, the whole family enjoyed it, delicious food, amazing inviting relaxing environment, we are coming back again for sure!!

The cheese bread balls were phenomenal, delicious. Cocktails were amazing (although inconsistent flavour, still always great). Prawns skewers were great. Burger patty, and fried chicken thigh strips were slightly over done (a little dry). Loaded fries (whatever name), weren't as crisp as they could have been. But all still really good for the price.

Very strange service. Was a little slow for first drinks order. Seemed to be loads of people working and not that busy but no one really seemed to be doing much. We got 4 of our main courses served together then one maybe 5 minutes after and the final main one most people had finished eating. We were sat right next to the kitchen watching the staff have conversations with the kitchen about our missing dish but were not ever spoken to or given an update. The ribs were so a bit cold when finally served. In fairness they gave us 20% off on the bill but again no one actually told us this, apologised or explained the reason which felt a little odd.

Really nice place to eat or drink with mates before a gig

I came in for food and drinks, I was on my way for an event at the O2 and I picked the first restaurant that caught my eye. Ive always loved trying new cuisines, so a Brazilian based restaurant was my pick for the day. I was warmly greeted by a person at the front door and sat down by a waitress named Eleny (?don't know if I spelled that right), she helped us by giving recommendations and I picked the dough balls (they were so warm and chewy I loved them!) I had the fried chicken with some fries and they were bomb! I loved the decorations and setting on the place. Their music and lighting was really harmonic. I loved the service, I was looked after and even made jokes with our waitress. Definitely recommended! Props to Eleni for looking after us!

Food was lovely. Really loved the steak, compliments to the chef. Customer service is brilliant. Cristina was great, funny and we could see her running around making sure all guests were happy.

Food was great but the customer service was even better, our waiter Cristina provided a great service , she was lovely Thank you💕