C A Japanese Pancakes in City of London, Westminster

It was a long-awaited moment that was totally ruined by your staff! We had barely arrived at our 4.30pm booking today when a big and long argument broke out between the staff, they were screaming! We asked them to stop because we and our children were very uncomfortable. 3 customers even decided to leave before they could even order! We decided to leave in turn, explaining to them that they had completely ruined our moment and our experience... two of them apologized but not the two concerned in the kitchen... so on the one hand, it was completely unprofessional but even more disgusting when you paid 82 pounds for 4 pancakes and 4 drinks... we were completely shocked. I recorded everything so if you want me to share it let me know . Best Wishes

مكان جدا ضيق و سيء في التنظيم ، سواء حجزت ام لم تحجز ستقف طويلا في الانتظار تحت المطر ، المكان ليس مريحاً و الموظفين لا يعرفون التعامل الجيد نظرا للازدحام و الانتظار و ضيق المكان ، اما الطعام فهو ليس جيدا فقط الصور في الانستغرام كانت السبب لزيارة محبطة للجميع

First I need to talk about the place... This place is only fancy for "Instagram" Second, I don't really like how the location was locate at a road ( Not to mention is not clean at all) Literally when I came, a fly came out of nowhere then disturb... So digusting.. ( I'm kinda expect for a nice location but that's not the point.. The point in here which is "pancakes were I eaten ( Ube Filipino) doesn't taste good.. So many coconut crumbs over at the top, then " too much sweet potato sauce..." Also the drink.. ( Ube Balabac) taste also bad... And not to say... My friends got charge £90... I mean WTF?!!!! + The staff even acknowledge like " the avocado is still perfect, not raw... Etc ( Long long story) But anyway don't waste your time here.

Whilst CA Japanese Pancakes' Instagram looks enticing, the reality is entirely underwhelming. The location itself is on a main road, so the café is noisy and the air polluted - in no way the kind of atmosphere one wants when eating food. The pancakes themselves are far too eggy, and simultaneously bloating and tasteless. As if to hide the pancake's inadequacies, they are drowned in toppings and sauces. The result is a nauseating dish that is far too rich to ever imagine finishing. To add insult to injury, the prices are extortionate. The staff are nice, but that is pretty much the only upside to what is otherwise a very disappointing cafe. Don't waste your money here.

Avoid at all costs. The ‘pancake’ tasted awful, tasted undercooked. It collapsed when she put it down at the table. Definitely all just for show for Instagram.

We saw this place on instagram and it looked amazing. Maybe our expectations were too high but the first impression already was disappointing. We still wanted to give it a shot and ordered the red fruit and cream soufflé pancakes, an iced matcha latte and an iced black tea. The black tea was the ChariTea that you can buy for £2.20 in a supermarket- we had to pay £4.50. The matcha was £5 and was the worst one I’ve ever had. The soufflé pancakes were basically just whipped egg and tasted like nothing. The red fruit was 5 raspberries. We weren’t able to finish the pancakes but are still hungry because they were basically just air. In total we payed almost £40 - it was not worth it!!

Tutto buonissimo, consiglio a chiunque di andare a fare una visita e mangiare qualcosa non rimarrete delusi.Non ho altro da dire.

Do not believe the hype. I could spot a mile off that this place was a gimick, but my little one wanted to try it, so we did. I was unprepared for just how horrendous the food and drinks are. It's absolutely awful. The "strawberry latte" tastes of sugary milk with some floating strawberry pieces, but the pancakes are utterly horrendous. The texture is fowl and not authentic at all, and the flavour is non-existent but at the same time leaves an awful like film on top of your mouth for hours. The shop front is tiny with 3 times the amount of tables you can realistically fit, it has no bathrooms, we had to get up to let the table behind us leave, and you have to que for ages despite your reservation time.

The place is small and has only a few tables, if you want to go you have to make a reservation and it needs to be confirmed otherwise you can’t go, I tried 3 times to make a booking, outside is always long queue and you have to wait at least 30 min, the staff is not good enough and they are rude, about the food they have different options for the pancakes and they served them nicely so you can take pictures for Instagram however the taste is really poor looks tasty but is not, you feel frustrated, I understand it’s small business but they have to improve everything specially the service !!

Queue was long which made me think the pancakes would be good. Terribly disappointed. No flavor and our order comes with Ube ice cream on the menu. Server replaced it without informing us and when queried, 'sold out' was the response. Terrible customer service to not even inform us so we could amend our order ( new combination tasted bad). After we let them know, no attempt was made to apologise, even receiving snappy comments from their social media handle. Avoid, and try quality pancakes from Soho or other places. Visit Japan and you will never equate this with Japanese pancakes in your life.

Got to this place at 10.55 and waited in line. We were told we would be seated when the next free table came up. Waited and was ignored for an hour. They then came out to ask is we had a 12 o clock reservation which we did not. E we’re then told, after over an hour wait that they were fully booked and it was our choice to wait and they didn’t need to talk to us while we waited in their line. On top of their ride and unfriendly service, they have zero customer service skills. With so many amazing places to code from in London, I would never go near this inadequate place again. A zero score from me! Much better places to visit

Went there with my family and looked for a table but couldn't get one as they said we had no reservation.Tried to book a table for four, but they rejected us. Then tried for second time to go there as the kids really loved how cool the place was. A big no again from the waitress even if we suggested to let just the kids eat and leave in 15 minutes or take it away.There were enough empty tables though.. wouldn't recommend to go without reservation and you should really change your policy as you loose customers that way..

partiamo dal presupposto che ho prenotato online e non mi hanno nemmeno risposto alla prenotazione w dopo che ho pagato è arrivato il messaggio che annullamento la prenotazione.... ci siamo seduti dopo 45minuti di coda al freddo.... diciamo che l'attesa ne vale la pena perché i pancakes sono ottimi MA.... ma il servizio non è minimamente all'altezza.... la cameriera è scontrosa e risponde male, si scorda le cose, ci han portato i cappuccini e ho dovuto chiedere i cucchiaini, abbiamo dovuto chiedere 3 volte la bottiglia di acqua ordinata, l'hanno portata calda, ma calda da forno e senza bicchieri.... per pagare il conto, dopo che l'ho chiesto mi son dovuto alzare w fingere di andarmene per farmelo fare.... il tutto per quasi 42 sterline!! cioè, due pancakes, due cappuccini e una bottiglietta d'acqua e 45minuti al freddo, quasi 50 euro..... una follia..... mai più.... bello ma evitatelo.....

Absolutely the most disgusting place I have ever been! Tables crammed in, climbing over other diners to get to seat. Soufflé pancakes taste only of egg - my son was so sick, I didn’t eat mine after a couple of bites. We didn’t have knives because they were all in the dishwasher. 2x soufflé pancakes, 2x bottles of water (not even chilled) plus 11% service charge (poor service!) = £34.88 🫣 Gutted as we made a special journey to London for gluten free pancakes.

Service slow Matcha latte very cute but cold Japanese pancake not good Nothing to do with the real ones Smell and taste like eggs squashed like a frittata Very disappointed

Fabulous Fluffy and wiggly pancakes full of flavor. Lots of choices to order from. The footprint on this establishment is tiny so make reservations way ahead of time and expect your table to be a tight fit with your new pancake neighbor. Service is great and it’s a fun place to go. Tables for two are perfect and the menu is very reasonable. Don’t miss out!

Grabbed brunch/lunch here while we were waiting for our bus to the Warner Bros Studio Tour. My husband got the Ultimate Creme Brulee pancake, while I got the Salmon Deluxe Bagel, and we each got coffees. Everything was delicious, but it is a small shop so it might be hard to get a seat if you don't arrive early.

We walked in through the plastic tent door and up to the counter to say we had a table booking and were told by a rude member of staff to go back outside and wait because they couldn’t move. It isn’t the customers (our) fault that it is small inside and there was no sign outside advising people to wait before entering which wasn’t helpful... We were then seated right next to the counter, extremely close to another table and to where waitresses were walking in and out. The pancakes taste of egg in the middle which was disappointing. We had only been in there around half an hour before we were handed the bill as if being ushered to leave as soon as possible. Not worth the hype and wouldn’t go back. The pineapple smoothie was the highlight.

Simply put, I really would not bother. Wish we had read the reviews before we went, lesson learnt. 1st, we had arrived as planned, we booked as seen the queues were crazy on social media. It was busy when we got there, didn’t know what to do or where to stand as no signs, walked in and was rudely approached to say wait outside so she could move, I said we had booked and could see a made up table but still told to go outside. Came out 2 mins later and asked to see my booking confirmation abruptly but fair enough, to then be taken back to the table we were stood at.. not sure what the point was. Service was slow, got our pancakes before our drinks, my friends came first and I waited another 5 mins for mine. Pancakes were nice but that was due to the great toppings, without those they just tasted of pure egg. Waitress had an argument with a man that had walked in, was filming him and making a scene which wasn’t needed. Music crazy loud in such a small space. Heaters literally directly onto this poor woman’s head and when she asked if they could be turned off was greeted with rudeness. Very expensive overall for what they are and just a poor experience all round.

Me and my friend were so excited to try the pancakes and had really high expectation. we booked the reservation for Saturday and we expected that it was gonna be a lot of people. due to traffic we took an Uber and realized that we were going to be a bit late. we called and told the place that we were going to be 10 minutes late (ended up being 8 minutes late) and they told us that they were going to hold our spot and that everything is fine as long as we get there within 10 minutes. we stood outside and the waitress came out and told us that we were and I quote REALLY LATE?? we told her that it was not the case and that we called and informed someone that works there that we were going to be a bit late but whatever. She was really rude and had no politeness. After that, we sat and ordered our pancakes and coffee. One thing I really hate is that when you order something for the whole table and get the food separately. So I ended up getting my pancakes first and waited so long for my friend to get her pancakes. my pancakes ended up being cold because I don’t want to start to eat before she got her pancakes. on top of that we didn’t get our coffees. We literally ordered two iced lattes and it took them so long to make. So after we got our pancakes, we waited even longer to get our coffee. By that time our experience was so ruined and was not happy with the service or anything. After we tried the pancakes, they were really “eggy” felt like I was eating scrambled eggs. I get it tho, to get them really fluffy they use a lot of eggs, but the taste was just horrible. Mine was kinda okay, but my friend’s pancake did not taste good. She didn’t even need to chew it, she could just swallow it. Neither of us ended up finishing our pancakes. Overall, the place is cute for pictures or whatever, but I wouldn’t recommend anyone wasting their money to go eat there. Would rate the place a solid 3/10

Wish we would have read the reviews online before going to this place because is a totally scam. We saw it on instagram and we really wanted to try the place but was really disappointed. It took 1 h for us to wait to be seated, the place is very small but a few tablets and some of them are out in the street covered by an extension. It is over priced and the pancakes are pure raw egg whites. I don’t know if they should have cooked it more but they weren’t edible how they were served. They all looked very pretty as presentation…. Until you dig in ! Shame I did not do a picture after Service is rushed and hard because of the small room where waitresses cannot pass though. The coffee was very good and filling for the pancakes were tasty as well but not on those uncooked pancakes. Looked around when we were eating and somebody seems to enjoy them and most food was taken back. So disappointed 😢

There are so many reasons not to come here 😂 We ordered three pancake plates. The “We Love Choco” was good - it was cooked well and very pretty. “Red Fruits and Cream” tasted okay but the pancakes were undercooked. The “Soufflé Royal” was inedible. Completely raw, tasted of bicarbonate of soda, and I found a piece of eggshell. Even the toppings were bad: wet egg and room temperature salmon. My friend’s coffee order was given to the table next to us, and mine was lukewarm and spilled over the saucer. Nobody checked on our table which meant we couldn’t communicate any of this, and when we asked for Royale dish to be removed from the bill, they refused, twice. We asked about their complaints policy, and were told “the policy is you pay”. No staff offered any alternatives or asked any further questions, and walked away. After ten minutes we asked if someone was coming back to help resolve this and were told “yes”. Two minutes later when two officers arrived, we realised they had CALLED THE POLICE 😂 The police were so lovely and as confused as we were, but helped us to sort the bill. We think that there was some misunderstanding and that the staff believed we didn’t want to pay any of the bill at all. If this were true we wouldn’t have stayed sat at the table?? And if management had bothered to come and speak to us at all, they would have realised this. After all that, they still tried to charge us service 😂😂😂 If you don’t have a booking you will wait over an hour, and if you do, you will probably still have to wait as tables are not ready. When we were at the front of the queue, around 7-8 tables of bookings arrived and were let in first (which is fine) but their tables were not even ready at the time they booked. At no point had any member of staff addressed the people waiting in line and explained about the large group of bookings which were imminent, or started taking names for tables etc. There is no working system. We ended up waiting 1hr 20 mins for a table. The staff have clearly received no training on any customer service beyond simply taking orders, or they are simply too busy to offer anything further. See pictures for gross soft furnishings and tacky plastic which you will be seated against and therefore touching, and all food and drinks plates. Do not waste your time or money

This place knows how to market on social media, but it is very misleading. Very disappointed in this restaurant, service was also poor. Focus less on marketing and focus more on the quality of food/service.

Went here as an early mothers day treat and my mum has a intolerance to gluten so felt this was a perfect place to try. We booked online a week prior and it stated that my reservation was being reviewed. I never received any confirmation by friday, so I called them and my reservation was approved instantly. We got to the café today a bit early and saw a huge long que. We enquired if we could be sat earlier and were told we would be in for a 30minute wait. Being early we accepted this and went off and came back a bit nearer our time. We were left waiting and as others mentioned, the café itself is very small. If you are coming here in numbers larger than 2 (we were a 3) be prepared for a longer wait even if it is after your reservation time. We then were told after waiting 10minutes that we would then have to wait another 10/15 minutes to be seated once people had finished their food. I said that their was a table over the back for 4 people and was told they have a reservation for 4 (even though they was not there and we was one short of 4) but they wouldn't let us have the table. There was many people being turned away due to their reservation still being in the "reviewing" stage. Word to the wise, do not turn up if you have not had an approval email as they will not let you in. Eventually we were allowed to sit on the table for 4 but were told we will have to move once another table had finished their food. Our drinks arrived and one of our pancakes and then we were asked to move. We moved and this wasn't a problem. No one arrived for the table of 4, they actually split the table into two tables of 2. You are only allowed your table for one hour and they are pretty strict with this hence rushing out people so we could move to that table. However food was nice. All 3 of us had pancakes and they were lovely and our beverages were also very nice. Staff are quite unfriendly, the lady on the door more so. Just don't expect a thank you, hello or goodbye from anyone as you won't get it. Overall, it could be a lot better. Just some overall friendliness wouldn't go a miss!

Really small cafe with way too many tables really close to each other . Pancakes taste of nothing, egg white fluff a bit fried. Mango on my topping was from the tin, considering the price of that pancake it was disappointing. They look a lot better than they taste. We couldn’t finish them because of that weird taste and texture. Paid £60 for 3 drinks and 3 pancakes.

We went here for a morning treat. This place is busy so if you want to not wait in the long queue then book in advance. The service was quick even though all the seats were taken. The food was lovely. The rose latte is...

Entry was through a plastic curtain straight on to a small cluster of metal chairs which were hard not to trip over. Marble type table was cracked right across in both directions and hardly hygienic…yuk! The pancakes may well have been made in authentic Japanese...

Had to book on line in advance and 24 hours later had reservation confirmed. Expensive and at best average tasting food. My bagel was more Japanese than anything to do with that cafe.

Posto piccolo ma carinissimo, foto e video instangram favolosi ma purtroppo rimane solo quello. Pancake che sanno di solo albume, purtroppo per me immangiabili. 32 £ e molte aspettative, purtroppo non lo consiglio.

First of all we had to wait about 25 minutes to be seated as there were a lot of people waiting to be served. Which is fine, but be aware of that if you visit on a weekend. There are only a handful of tables,...

I went there today in the evening after seeing the advertise on Instagram. The waitress forgot forgot about coffee, the pancakes are average and too sugary that I didn't finish mine. The pink drink "ruby latte" tasted as milk with sugar but probably it's designed...

Visited this after seeing it advertised on social media and was disappointed. Firstly you had to wait for over 45 minutes to be seated and then had to wait around 15 minutes to get served by a very rushed waitress. The quality of the pancakes...

Volevamo assaggiare questi famosi pancake soufflé giapponesi , in linea generale buoni e da provare ma ce li hanno serviti insipidi e dopo 40 minuti di attesa , e per non finire le bevande ti arrivano dopo che hai finito di mangiare , poi per...

It’s a beautiful cafe and the pancakes are out of this world, I would highly recommend. Some of the friendliest staff as well

I had the best experience in my life Pancakes are amazing . Really taste and Gluten free. We ordered we love choco without crumble.

Very tasty and fresh food. Coffe was nice in taste. , The service was so amaizing. Runtea was very polite and friendly. Thank you so much 💖

Abbiamo visitato questo posto per colazione, locale piccolo e decadente, mancanza totale di spazio che ha comportato la caduta di una Orange juice mentre servivano i pancakes. Pagata ma mai bevuta. Una mancanza di problem solving riguardo l'accaduto. Ci siamo rimaste un po' deluse. I...

The pancakes were cold, clearly had been cooked in advance and left to stand around. My friend’s order was wrong, it was not resolved, so she left without eating hers. No discount or resolution offered. In short…..Do not bother, it’s rubbish!

I enjoyed the delightful atmosphere of the charming small venue, and the soufflé was exceptionally fresh. However, the service left much to be desired, as my soufflé took an extended time to arrive, and the staff seemed indifferent to the delay in delivering my requested...

I tried the classic option. The food arrived very quick. Very tasty pancakes, it does feel a bit eggy but otherwise really good. Would go there again. It is very cold today but the place is very small & cosy even outside. It has heaters...