Burntwood Court Hotel in Barnsley

Went for a wedding we booked a wheelchair friendly room as my wife is in a wheelchair. The room was OK, nothing special. There were two heavy doors between reception and the bedrooms, which meant that she could not get to the room without someone to help. The venue The Cube is not wheelchair friendly due to stairs. You have to go up the narrow driveway and through the restaurant next door to get in, and you can't get to the dance floor due to stairs. There are electric car chargers, but they are in the staff parking area and are therefore blocked by none electric staff cars. We could also not get to the breakfast area without going through another wedding area due yet again to stairs.

great place very good staff very clean excellent place

This hotel was absolutely disgusting and I’m not being dramatic. The dark wood furniture was worn, there was no main light just two lamps, stains on ceiling, damage to door, dirty carpets, threadbare & dusty headboard, filthy shower head. The hairdryer in the bathroom was from the 1960’s. I complained and was initially told there was no alternative room available. I was then offered an accessible room and when I complained to Sharon the manager she had the audacity to blame booking.com for the cut they take from the room rate. It was only when I asked Sharon if she would stay in the room when I showed her the photographs that she finally agreed to throw in a free breakfast. I had originally booked a year previously for a family wedding and had no choice but to stay. It was the dirtiest room I have stayed in and you get second rate treatment if you book through booking.com. On returning home I have tried to contact the hotel to request a partial refund as I had paid £270 for two nights. I was complete ignored. Please avoid this hotel as any complaints are not listened to and if you get Sharon you will experience the worst customer service I have experienced.

Good food and play area for kids

Beautiful place,food was exceptional, it was my granddaughters wedding, I would recommend the hotel

Disapointing, don't be tricked into thinking this is a good spot for a family break. I recently stayed at Burntwood Court Hotel with my family and unfortunately, our experience was not as advertised. From the start, it was clear that this hotel is not family-friendly at all. When we arrived, our room felt like a sauna. The heating rail was on full blast and even with the windows open, the heat was unbearable. The staff were unable to turn the heating off and told us we needed to speak to Sharron, the manager, but she wasn't available. When we returned and tried to find Sharron, I spoke to a lady who only confirmed she was in fact Sharron at the end of our conversation despite me asking multiple times. This behavior was extremely rude. Although she was able to turn the heating off, the room was already unbearably hot. Being a Friday and Saturday night, wedding discos were in full blast until late, making it impossible to get a good night's sleep. The amenities advertised were also misleading. We were told that for my wife, my two-year-old, and I to use the pool on a Saturday, it would cost an additional £50 on top of our already inflated weekend stay costs. We decided to check out the soft play instead, only to find it didn't open until 11:30 am, which, as anyone with kids will know, is not convenient. We then tried to find the play park, which was all locked up. Breakfast was average, but I've had better at a Travelodge for half the price. The room was spacious but dated, although it was clean. Most of the staff were friendly, but our overall experience was disappointing. We chose this hotel over cheaper options due to its advertised pool and soft play, thinking it was a good family choice to keep our two-year-old entertained. Unfortunately, it failed to meet even the basic expectation of providing a good night's sleep. In conclusion, Burntwood Court Hotel may be suitable if you're attending a wedding or event, but it is certainly not the place to go for leisure with a family. We were bitterly disappointed and wouldn't recommend it for a family stay.

Great venue for a wedding or just to visit great food and service. Just had my wedding there.

Fantastic venue & beautiful food. But so disappointed that the artist who should have been on canceled months ago & didn't get notified at all. Even yesterday was still showing the artist who cancelled. The replacement from agency was Garbage, we left after our food.

Good for birthday parties as well as a beautiful hotel and a great restaurant

Excellent food and service, rooms very noisy no sound proof could hear everything going on in rooms either side

This is a good hotel but was let down a little by a few details. The annex room was large and spacious and the bed was comfortable. However, despite looking out onto the road, we had no net curtains so had to shut the main curtains to change or have any privacy. Also, there is no hook on the back of the door for an outdoor coat or on bathroom door for a washbag and no instructions for the heating, though I worked it out. There was also no comfy chair in the room dedpite having lots of space for one. The reception staff were courteous and professional but their greeting lacked the usual Yorkshire warmth. There were two working charging points (out of four) but the spaces outside the Annex were marked "staff parking" and the cars parked there were not charging or even electric which was frustrating. To end on a positive note, the breakfast was very good, freshly cooked and the staff were friendly and helpful. So, in summary, it was a good hotel, but fixing a few small points like the net curtains and use of charging points would make it much better.

Helpful staff, very large rooms, great showers

I loved my stay here. Peaceful , quiet and with a really good leisure facility. Best hotel gym with free weights , squat rack and deadlift platform. Aldo had a good assortment of machines and cardio equipment. Loved the pool area, too. Would definitely recommend it. It does cost extra to use but given that you can go back and forward from it all day its really worth it .

Had a very relaxed night in the hotel. Lovely rural location means it was very quiet; room was spacious and tasteful. Large bathroom with an excellent shower. Staff were all incredibly polite and helpful. Breakfast was what you'd expect for the style of hotel, well made with a good selection.

Not happy being annoyed so cleaner's can get in room 1 hr before checking out time

I attended an amazing meal for nearly 100 people. We couldn't have been looked after better and the food was very tasty!

We had an 80th birthday celebration meal for the leader of our group and it was all very good.

Nice hotel and rooms. Good food :)

Stayed Saturday overnight . Booked a kingsize room.with breakfast It was spotless plenty of room comfy and warm. Breakfast was both Continental plenty to choose from and full English Which was served to our table and came piping hot . Highly Recommend this Hotel..

not a brilliant place to eat its ok nothing special