Burger & Sauce - Walsall in Walsall

Food was cold,food orders labelled in the incorrect boxes

I have met the most rude people ever. There was no customer service whatsoever; it was absolutely shocking. The manager (wearing glasses) didn't have a care in the world; as you can see in the image I have provided, he is on his phone, and it's as if he doesn't want to be here whatsoever. I advise everyone not to come to this terrible place. Give it a couple of months, and this place should be done for. The young girl in the hijab has no manners whatsoever & speaks to the delivery drivers as if they are below her in status. I have no idea how she's managed to get the job….

Appalling service Got my simple order wrong Food doesn't look anything like the pictures Dry burger bun dry cold fries Not friendly at all

The food was more than 30 mins later than first stated, so took nearly twice as long, it was mostly cold when it arrived, and the sauce on one of the burgers was the wrong sauce. We were very disappointed.

Love Burger and Sauce! Amazing food and always delivered on time

Always a good meal and fast delivery

Really nice meal will order again from burger and sauce and first class delivery from just eat and on time

First time ordering and our food was delicious....the wings, burger and fries really were some of the best we have tasted. Thank you so much to the delivery driver also.

Food was cold and delivered 20 mins late

Disappointed as opted for a buy 1 get 1 free burger and never received the free burger also ask for no oinions and had oinions on my burger food is top tier though hope they can sort out my burger

There was pickles on the burger

It said two for the price of one, I ordered two thinking we would get four, but no, only two

cold fries and didnt bring the drink i ordered.

Food was slightly later then predicted. Wish it never came. Fries were cold. Burgers were tough and not as hot as we would like. Delivery driver was friendly enough though. Won’t be ordering from Burger And Sauce again.

Burger wad brilliant bbq sauce bit spicy but good

stone cold an added caramilised onions witch i reqested not to be added 1st time customer an also the last

amazing food, good quality and great customer service. Will definitely return!

Really nice definitely order again

We pre ordered our food for 5 pm it didn’t arrive until 18:00 after I called the restaurant. The food was stone cold and the kids meal was an over priced excuse for food . 6 chicken bites looked like two strips cut up and there were only 5. It was also way too spicy for a child . What a waist of money and time . Very disappointed.

Burger & Sauce in Walsall never disappoints. Great burgers, tasty loaded fries, and quick service every time!

Loved the chicken loaded fries alongside the fiery burger, chicken was well tender and most importantly freshly cooked.

food missing items short and charge twice by just eat for thus order

I order regular and food was cold when delivered. I called the restaurant who still had my order and they assured me it would be warm still. Driver dropped order off 5 minutes after my call and it was cold. Wasted money, had to reheat it all, wasn’t even edible nor nice.

1-Star Review I’ve been a regular customer, visiting this place multiple times a week and spending an average of £10 per meal, but the experience keeps getting worse. The service is consistently slow, no matter how busy or quiet it is. Despite my loyalty, they’re now charging 50p for sauces that should absolutely be complimentary, given the already steep prices. It feels like they’re prioritizing profits over customer satisfaction, and it’s disappointing. I expect better from a fast food chain. Unfortunately, this is making me reconsider returning in the future.

the food was cold and the chicken was not cooked propelry it was hard to but into and it was double chicken stacked so it’s not as if it was just the one

Food was cold and expected time kept increasing

I requested for the food to be delivered at 8 called the restaurant at 820 who said the food had been ready cooked 15 minutes ago the driver had not picked it up food was cold on arrival at 840

The order came nearly 2 hours late and no one from the restaurant informed me about the issues with the drivers - I have to call my self after hour and half and they knew that no one is picking my order.

first class burger much better than McDonald's delivery was very good and on time

The man was kind and he gave the food fast and didn’t waste any time

Throughly enjoyed my meal here the other night, service was amazing and the food was so delicious.

My tooth nearly come off because a staple pin was in the wrap! Really disappointed and shows your carelessness towards customers.

I ordered via Just eat. After a 30-minute delay, I called the restaurant I ordered from to find out what was happening I found out that he would send a courier with my order in 10 minutes. It's been 50 minutes since I called, so I doubt that this order will still be delivered to me. P.S. I live 15 minutes walk from the restaurant.

Was really nice I love this shop I always order will recommend and will be ordering again

Chips are awful ! Soggy and cold

your map is really bad, doesnt show live tracking. Overpriced too.

two of the pieces of chicken on my fiery burger was over cooked uneatable, I paid for an extra piece of chicken on that burger and ended up with only one out of the three that wasn't tough and chewy. foods normally lovely this is our first bad one.

All ok but I ordered angus stuck burger but you deliver chicken burger

on point as always, but I think you need to do boxes for your meals, but all good as always.

My food was cold as well I want a refund

Food was deliciously hot.portions were perfect

Always enjoy food from here. Plus the stamps I accrue

Best burgers in town, just a shame they stopped the firecracker burger as that was my favourite takeaway food

Fantastic food, signature fries are delicious and the wings are the best I have ever had.

Amazing quality food! Really enjoyed it and order was delivered 10

As always excellent food and service

food was cold. burger was tough . all food went into bin

another quality delivery from burger and sauce 😀

first time ordering from this chain. what you would expect from a burger restaurant, but was disappointed with the onion rings. was expecting in house freshly made, but instead received 4 measly frozen packet rings that were bearly warm. for the price of them I would expect proper ones.

Fresh food was creamy delicious absolutely amazing I go there twice a week and never fail up

the food could of been cooked better, it was ok to eat but not great .

Food arrived on time and everyone enjoyed what they ordered

Always my favourite place to order from. The firecracker burger is so good!

food came early which I am happy about i use this sit alot food is always very hot as I have to let it cool down sometimes as it gets to me that fast great job thanks 😊

Delicious food! It was perfect when we actually got it all, delivery driver stole a whole meal. The burgers were lovely and juicy, the salad was fresh and the animal fries were gorgeous.

The burger was incredibly tasty and well worth the cost. It's a fantastic spot, and I will definitely return.

Excellent burgers. We waited a bit for our food, but the quality was amazing, and everything was freshly made. The service was good as well.

3rd time we've ordered from this restaurant in the past month and we are absolutely loving the quality and taste of the food and the drivers have delivered bang on every time too!

They were online pretending to be a record store selling Beatles items just to give me their Burger address and get me in the door! How scandalous man i walked all the way there!

perfect every time , best food around!

Really impressed with our first order! x3 combo burger meals cooked well great sized positions fresh crunchy salad early delivery! Only negative was warm cans of pop. We will be ordering again.

The beef stack burger was nice and a good portion.Rice bowls was very good too

I popped into try this place out after reading the reviews, ordered the fiery legend chicken burger meal, which had a ]thin slice] of so called "chicken fillet".. in fact I couldn't taste chicken at all!! just the bun with cheese and the fried coating.. no lettuce!! (DON'T BE DECEIVED BY LOOKING AT THE PICS) To be honest it was a waste of time and money. Only thing I liked was the fries!! I wouldn't be visiting again!

Food is good, however they don't add the 20% off unless you ask for it which is stupid. They have a big banner advertising the deal. They could have reimbursed or gave something to make up for it.

Good service and food. The portion size and quality of food is good for the price you pay, and the staff are incredibly friendly and polite.

Great quality food as always. After some of our order was missing the staff as the restaurant could not apologise enough and very quickly rectified the problem by bringing us the missing items as well as complimentary dessert which was so lovely. Definitely recommend this restaurant.

beautiful food, the lemon wings are amazing! delivery driver very friendly

Excellent burger options that are good value for your money. Service is excellent. The food is very tasty and cooked to perfection. I will certainly come back.

This was the best chicken burgers I've ever had in London. I highly recommend this place to anyone

Ordered online as one of HMC halal options near Wolverhampton. Got the chicken burger with fire fries. The burger was good, but the fries weren't mixed properly with the powder chilli. Also no sauce provided on the side. Overall, a good choice for lunch, but wouldn't bother spending extra for the fries.

food was not Fresh and no sauces given

This is one of the finest beef burgers I've ever tasted; the meat was fresh, juicy, and cooked to perfection. The flavor of the meat is unique and exceptionally well-seasoned.

always says 20-30min for delivery once accepted over 1 hr delivery time please give a better time scale food is great tho very nice

the food was less than average the wings was stinky the chips was rock hard the fiery burger was okay but on the bland side will not be ordering again from here sorry.

Called at 23:35 and it said closes at 12:00am online, when i called in some girl answered who sounded young and asked how can I help? I said I would like to place an order for collection. Straight away she replied we not taking orders over the phone because we’re closing soon! So I go why did you answer then? And her answer was because we still Need to answer the calls! Then she cut me off Rudley! Then I straight away called back and the same girl answered the phone and I said I wasn’t finished talking why did you cut me off and her replies was because we not talking orders anyway so what’s the point? Very very bad customer service!

Nice place to go for a burger, reasonably priced too.

food was over cooked to the point my children couldn't even eat the burgers, they sent spicy bites in the kids meal instead of regular... not good service at all... all we ate was the fries and they were cold

The food was served quickly. It was very hot and delicious. I will recommend this place to anyone who wants a great and fresh burger .

Great place!! Loved beef burger, good portion according to the price, the staff is very kind.

The chicken burger wasn't cooked properly

Can’t leave a review of the food because it hasn’t been delivered almost 3 hours since ordering, joke.

missing item from order and no refund given

Food not quite to usual high standard.

Food was really cold so unhappy with my experience because ive had it before and it was warm

Moyth watering burgers and quick service. 5* 😍🍔

Beef burger couldn't be better, definitely my new favourite place, fries and large onion rings stole my heart.

We were a party of 16 and we were HUNGRY. This place had ample space for us. We were greeted with a smile from Alikah, she was kind and helpful. She took our huge order and had it down to perfection. Alikah and the staff on duty on Tuesday the 30th July, are a credit to Burger & Sauce in Walsall. And I hope this review helps her and the others get recognition of their amazing service and great food. Food was served hot and tasty, and nothing was missing in our order, so no complaints from any of us. Managed to snap a few pics, before we annihilated it all 😜. Unfortunately the toilet needs to be sorted out quickly, this is a huge inconvenience to the staff and diners. Thank you guys 😉

We tried this place out on a whim whilst shopping at saddlers shopping centre nearby. I ordered the fiery chicken burger and it was divine! Chicken was cooked and seasoned to perfection. The amount of spice was perfect. My kids enjoyed fries whilst hubs enjoyed a cheese burger. Will definitely visit again next time we are in Walsall

But 3 wings and onlt 1 bbq what a waste of money. Do not recommend please avoid.

Burger is so tasteful, chips nice.

Food was good and delivery was speedy however they forgot half my order

Came here for lunch. Been meaning to check it out since they opened. Wasn’t disappointed. Definitely coming here again, for their burgers.

Great place to have a gourmet burger. I ordered the firecracler and absolutely loved it. Cheese is perfectly melted and the burger just looks like a work of art.

Great staff, great food and a good selection. There was something for three of us to eat and all of us have different dietary needs. The staff here were very accommodating when we explained that we were in a rush.

Food was VERY COLD. Very disappointed usually good food. Normally order from Sutton but Walsall branch needs better quality !

Great guy was friendly food was hot all good

The food tasted amazing, especially the chicken club burger. Delivery was prompt and everything was packaged perfectly. Thank you :)

Every time we’ve ordered previously the food has been faultless but tonight the cod burger was overcooked and very dry and the mince in the loaded fries was very fatty also.

Delicious food and friendly staff. Would recommend to anyone seeking a delicious burger.

Once again, another useless example of a burger place. Burger & Sauce disappoints on all fronts, offering horrible, very small burgers that leave much to be desired. The patties are overcooked, dry, and lack any real flavor. Toppings are minimal, soggy and poorly executed, making each bite a struggle rather than a delight. The French fries are equally atrocious and feel very synthetic. Soggy, bland, and devoid of any crispness, they feel like an afterthought rather than a complementary side. The overall dining experience here is frustrating and unsatisfying. I’m honestly fed up with these low quality burger chains opening up all over the place with their uninspired names like "Burger This" and "Burger That." They remind me of the equally disappointing dessert shops that had sprung up everywhere, prioritizing trendy appearances over actual substance. Save your money and taste buds Burger & Sauce is not worth your time.