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3.6

Based on 5.146 opinions finded in 4 websites

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Nº 1199 in 1625 in Cardiff

Nº 21 of 48 Fast food in Cardiff

CUSTOMERS TALK ABOUT DISHES WITH..nuggetschickenbacononionchillicheese

comment_iconOpinions

Portion size seems to be smaller than before. Driver left his bag open when delivering which meant all of the food was cold by the time it arrived.

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Adam . 2024-09-29

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missing parts of my order so could be better

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Euan . 2024-09-26

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I was very disappointed with the Xhicken Nuggets. They had veen overcooked and were hard. I am usually in the restaurant 3 to 4 times a wwwk and this is the first time i have them this bad.

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Carol-Anne . 2024-09-25

MORE AT Just Eat

The delivery man phoned me but wouldn't talk to me so i could tell him where i was. I pjoned him twice , but he still didn't talk. I had to walk to where he was to get him to my door. I'm 72. Train your drivers better!

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Carol-Anne . 2024-09-11

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Order was missing a burger. Restaurant didn't care. It's a just eat issue apparently. Other burger was like warm.

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Rob . 2024-09-08

MORE AT Just Eat

They are way above McDonalds for flavour. I got to BK at least 3 times a week x

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Carol-Anne . 2024-09-05

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Didn’t bring my burger from one of the meals restaurant doesn’t answer phone so sit and starve

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Ethan . 2024-08-31

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The double whopper meal is missing you need to refund me

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Helen . 2024-08-30

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my food is not delivered as it was stated it was

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Jocelyn . 2024-08-02

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I contacted just eat after no updates were happening on my order and food was being pushed back constantly for over 1hr 30mins

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andrew . 2024-07-31

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I have not recieved my order, even though it states that it has been delivered.

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Liam . 2024-07-23

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Great team working hard to keep their customers happy

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Alfia Sheikh . 2024-07-17

MORE AT Google

Yummy! Took my grand-daughter today.

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Faith Attwell . 2024-07-16

MORE AT Google

Great team work!! Specially by Mr Shiva

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Anushree Patil . 2024-07-09

MORE AT Google

Fantastic that they have vegetarian options. Also elite fries

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Tyler Jordan (TJ69) . 2024-07-09

MORE AT Google

great burgers. the chicken Doritos fries are Not food, don't order them

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Ryan . 2024-07-05

MORE AT Just Eat

half my food was missing no chips and my selection box had no nuggets or chilli bites absolutely fuming

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Euan . 2024-07-04

MORE AT Just Eat

Went here after the ya concert and the staff were very kind and efficient and the food was great and it the spot.

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natasha Rode-Christoffersen . 2024-06-26

MORE AT Google

I requested and paid for 6 chilly cheese bits but I’ve only been given 4!!!!

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Patricia . 2024-06-24

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Atmosphere was great, the guy was amazing asked me how my day was great service 10/10

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Luke Wakeham . 2024-06-23

MORE AT Google

Lovely service, very friendly and helpful staff

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Kelly Fenton . 2024-06-19

MORE AT Google

Simon was very nice and friendly. Great job guys 👏🏽

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Sambrita Bose . 2024-06-19

MORE AT Google

Good place in a good location for local gigs.

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Callum Chillingworth . 2024-06-19

MORE AT Google

Simon was lovely and friendly - super helpful!

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Jules Gill (Retr0J) . 2024-06-18

MORE AT Google

Different meals then in Berlin.very nice employees!

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Lutz . 2024-06-17

MORE AT Google

Simon and Becky were so lovely!!!!! They need raises. Please pay them like 20£ an hour because they exceeded my expectations! Thank you!

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Monica Reserva . 2024-06-16

MORE AT Google

Delivery time was great! However one burger came boiling whilst the other one was half cold half warm from the other burger, and both chips came stone cold we left the chips as we tried reheating them and the bacon was burnt on the one and both chips were soggy. Very unenjoyable food, also didn’t receive the sauces.

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Morgan . 2024-06-13

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Very friendly service Good fast collection

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Dale Williams . 2024-06-12

MORE AT Google

Even though food didn’t take too long to arrive some of it was cold

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michelle . 2024-06-12

MORE AT Just Eat

I did not receive my order AT ALL!!

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Kristian . 2024-06-11

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Served by Simon this evening and he was an absolute delight to end our night out on. And as always, can't go wrong with a burger king! Good, cheap food!

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Elizabeth Edwards . 2024-06-10

MORE AT Google

Lovely, welcoming and accommodating

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Porscha Thompson . 2024-06-09

MORE AT Google

Simon was amazing great knowledge of the menu, so helpful!

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lotte malin . 2024-06-09

MORE AT Google

the guy at the till simon was so lovely and kind and was quick to sort out my foor 5 stars 🥰

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Izzy Weaving . 2024-06-09

MORE AT Google

Simon was amazing will be coming back just for him !! Beautiful service xx

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Mia Botten . 2024-06-08

MORE AT Google

Simon is amazing and so charismatic and so upbeat upon ordering. Give this man a raise he goes above and beyond for customer service

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killercadet2000 . 2024-06-08

MORE AT Google

Simon was great with the greeting and taking the order!

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Nilsu Erkul . 2024-06-08

MORE AT Google

Food was here super quick and still warm, just what I needed

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Tacha . 2024-06-07

MORE AT Just Eat

Simon was so helpful and lovely today 💋 give the man a raise!

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Leila Faris . 2024-06-07

MORE AT Google

Customer service was great! Very quick and friendly.

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Maz Pellow . 2024-06-07

MORE AT Google

Great service by a great guy Simon

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Bethan Williams . 2024-06-01

MORE AT Google

Chose to pop in here for dinner with my boyfriend as we were out shopping, we came at peak dinner rush (yet we were one of the only ones here and now I know why!). To start, my boyfriend ordered the dorito combo meal that comes with a chicken burger and dorito chicken fries (plus fries and drink), instead he received what looked like a mini beef burger and extremely stale chicken fries! They tasted like they'd been kept warm for hours. I personally just got a chicken royal and the chicken was so stale as well! Barely warm and again had the texture as if it had just been left out for hours. The man that served us didn't have a name badge but he also couldn't be less interested if he tried and neither was his Co worker. We then decided to sit upstairs, we were the only ones in the whole place but almost all the tables were filthy, covered in crumbs or rubbish. I would've thought being almost no one around they'd have so much chance to clean but no! If that's how they keep their dining area, I don't want to think about the cleanliness of their kitchen! So with cold and stale food mixed with the wrong order and all dirty tables, I wouldn't say we had a good experience at all. We actually couldn't stop laughing at how everything was just so bad! If the workers cared more and policies were stricter on food holding times, burger king would actually have a chance against other chains!

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Zaylek . 2024-05-31

MORE AT Google

We were served by Simon at the Burger King in St John’s Cardiff! We had wonderful service from Simon, very happy and smiley. Thanks for making our Burger King experience more enjoyable Simon :)

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Olivia Jones-Evans . 2024-05-31

MORE AT Google

Simon is the best employee I’ve ever seen

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Charlie Kenderdine . 2024-05-30

MORE AT Google

Great to have a BK right by the train station!

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Rhian . 2024-05-28

MORE AT Google

wrong order, sent a single whopper instead of a double whopper

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Ims . 2024-05-26

MORE AT Just Eat

Instant service!! Simon’s lovely ❤️❤️

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Leah Collins . 2024-05-26

MORE AT Google

Biggest BK in the world. Great service, would recommend to tourists looking for a hearty burger.

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Stephen Cummins . 2024-05-25

MORE AT Google

Tough week so I thought to order some food! Burger king as Its been a while, disappointed to be honest, food was cold, the chips were like rubber and dry. not a pleasant experience having to re-heat. needlessly to say I didn't eat it all. waste of money that was. sorry but this has to be the worst food I've had in a long time.

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Wayne . 2024-05-24

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We were served by Simon today. He was very friendly and welcoming. Asked us how our day was. Helped me to make sure my order was exactly what I wanted. He made the process very easy and straightforward. THANK YOU SIMON

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Jacob Read . 2024-05-19

MORE AT Google

Friendly staff, nice and clean, fast service and the food was tasty as always

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elflinto117 . 2024-05-08

MORE AT Google

Very quiet, food was cooked to order which was good

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Teresa Roberts . 2024-05-08

MORE AT Google

Was served today by Sherlyn and guessing her manager, didn't get his name. Both very polite, the food was piping hot, seasoned well. Was nice and cool inside, which was nice and comfortable.

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Linda Symons . 2024-05-07

MORE AT Google

I miss my fav guy Mr shiva here at burger king ! Burger king has the best fried

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Dayanand Sharma . 2024-04-30

MORE AT Google

Speedy delivery and the food is still really hot! Thanks!

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Alexandra . 2024-04-30

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Food arrived cold and with items missing. Driver was lovely but was told a 20 minute wait and didn't arrive for over an hour!

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Lydia . 2024-04-28

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The food was stone cold. Half the chips were missing. I wasn’t given a xl meal just the mini ones

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Aaron . 2024-04-27

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Food was cold Asked for no ketchup and was given ketchup on burger Chips were dry and so were the onion rings

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Stacey . 2024-04-21

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For my first ever burger king takeaway this was pretty decent. Burger was hot and tasty, chilli cheese bites also hot and fresh. Sadly the fries were pretty much cold but overall 4/5*

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Carl . 2024-04-19

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So quick and friendly! Simon and Connor where fab <3

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Rachael Stone . 2024-04-18

MORE AT Google

Simon & manager Conner were top notch and we loved the man with the beard net

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Bethan Evans-Brain . 2024-04-18

MORE AT Google

Food was freezing took nearly 2 hours and nothing I asked for Was right Would like full refund

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Tiannah . 2024-04-17

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The counter staff was extremely welcoming and provided me with a warm and friendly chat. The service was excellent and the atmosphere was pleasant.

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Chenae Smith . 2024-04-15

MORE AT Google

Simon is the best server ever. Thank you so much!

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Keia Wardman . 2024-04-14

MORE AT Google

Fantastic staff. They deserve a pay rise and promotion.

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jade roach . 2024-04-13

MORE AT Google

Guy behind counter was polite and welcoming and food was served very quickly

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gareth kennedy . 2024-04-09

MORE AT Google

Great service and really quick!

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Poppy Newman . 2024-04-09

MORE AT Google

Lovely staff members, really helpful couldn’t do enough!

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Erin Eve Jones . 2024-04-07

MORE AT Google

Sabrina and Aj were very helpful at the till, very friendly service as well

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Ryan Maclean . 2024-04-06

MORE AT Google

Sabrina was absolutely wonderful with a happy smile

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Aloira Clark . 2024-04-06

MORE AT Google

Good placement, nice staff, and decent vegan options

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David Purkiss . 2024-04-06

MORE AT Google

Good meal. Vegan royale is best vegan meal I've had.

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Jo Pope . 2024-04-06

MORE AT Google

Slay king xoxo very friendly service

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Kitto Kinsbury . 2024-04-06

MORE AT Google

Sabrina and AJ were happy, well mannered, and helpful and service was speedy

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Kevin Davies . 2024-04-06

MORE AT Google

Simon, what a lad. Wonderful service, will come back again

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Steve Sparkes . 2024-04-05

MORE AT Google

Place is a mess can't belive its stil open food terrible staff disgusting attitude

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natty dread . 2024-04-02

MORE AT Google

Solid burger with solid staff 💪

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Sebastian Frasle . 2024-03-29

MORE AT Google

Simon was the loveliest person serving the food - pay him more xx

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Liam _Music . 2024-03-29

MORE AT Google

Would get a better score if I didn't have to wait so long for my order when people came in after ordered same burger and got theirs first

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Darren Kilhams . 2024-03-29

MORE AT Google

Quick service, good quality, even late at night!

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Cat Sharpe . 2024-03-28

MORE AT Google

Food was average, burger was dry and hardly any sauce in the whopper. If you want anything other than ketchup it's 30p a sachet! What a rip off! There is a key code for the toilets upstairs which didn't work, there were about 6 of us trying the codes given on our receipt and nothing worked. Shouldn't be locked toilets anyways! The toilets are disgusting, not cleaned properly and I nearly fell face first off the toilet in end cubicle of the women's stalls. The toilet isn't attached to the wall! They have used clear silicone to try and attach it. Won't be returning to this Burger King again, better off going to chippy lane!

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Nadine Higgins . 2024-03-28

MORE AT Google

Friendly service from the team!

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Jack Kellam . 2024-03-26

MORE AT Google

Simon was really great, super helpful and really made the experience lovely! Food was perfect

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Cicely Longhurst . 2024-03-25

MORE AT Google

Better service so thankful for the team member Roshma she gave a good welcome and so good service with a smile face so much positively ❤️

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Muna Karki . 2024-03-24

MORE AT Google

I am so overwhelmed with all the crew members. Thanks to roshma for the good service. I loved it.

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Saleena Thapa . 2024-03-24

MORE AT Google

So good service team member roshma gave so nice welcome with a pretty smile and warm food really recommend place

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Prajwolika Acharya . 2024-03-24

MORE AT Google

Simon was a pleasure great service :)

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jodie andrews . 2024-03-24

MORE AT Google

I love the food and the staff were sooo nice I love it

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Hanan Iftikhar . 2024-03-24

MORE AT Google

Great good, great service from Simon. The staff were fab 🙌🏻

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Jordan Smerdon . 2024-03-24

MORE AT Google

I want my ice cream 😩 I find it so infuriating with a small order it could be missed. Ok. I’ll get a refund but that doesn’t help me looking forward to MY ICE CREAM does it. (I’m going to sulk for a while.)

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Ceri . 2024-03-24

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Didn’t receive most of my order, very disappointed

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James . 2024-03-23

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Fantastic. Simon was outstanding

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Daniel Russell . 2024-03-23

MORE AT Google

Dear burger king team, it was great experience Shiva was too sweet

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vipul reddy . 2024-03-23

MORE AT Google

Love They’re food and behaviour

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Alisha Faria . 2024-03-22

MORE AT Google

Myself and my daughter popped in for a treat on a rainy evening and was greeted by the most up beat, helpful, happy person to serve us, Simon!! So lovely to be greeted by someone with a smile on his face and wanted to help :)

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Claire Tidey . 2024-03-19

MORE AT Google

Shiva was superb at his service and the team was too sweet

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Himanshu Hargude . 2024-03-16

MORE AT Google

Niranjan and Simon were super helpful helping me complete my order, thank you lads

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Max Wilkins . 2024-03-14

MORE AT Google

Simon was fab! so lovely and asked me how my day was!! a credit to the company

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Edie Boulcott . 2024-03-14

MORE AT Google

Appreciate Mr Shiva for Friendly customer response

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Karan Sharma . 2024-03-14

MORE AT Google

Shiva was great at his service and the team was to kind

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Shubham Bhoyar . 2024-03-13

MORE AT Google

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