Burger King - St. John Street in Cardiff

The food is good. The service was fast and the vibe is good I order a chicken royal meal portion was good .

This Burger King is an OK experience - the food is usually well cooked but the wait times and state of the restaurant can be really disappointing sometimes.

They said they were open on Uber eats. Order was cancelled but I didn’t get my money back

Portion size seems to be smaller than before. Driver left his bag open when delivering which meant all of the food was cold by the time it arrived.

The food was satisfactory, but the interaction with the individual who seemed to be the manager was lacking in professionalism. Although there were cones indicating not to access the second floor and no seating, there was no explicit sign stating "takeaway only." It was raining quite heavily, and the manager requested that we leave. I noted the weather, to which she responded in a rather sarcastic manner, mentioning that I had an umbrella. Subsequently, she insisted that my partner and I leave, stating she had asked multiple times, although I recall her making that request twice and I had politely declined to leave until finishing my food. Additionally, one of the employees informed another guest that she could sit on the stairs, and when I brought this up, I was met with a dismissive response. This occurred on Thursday, September 26, around 10 PM.

missing parts of my order so could be better

I was very disappointed with the Xhicken Nuggets. They had veen overcooked and were hard. I am usually in the restaurant 3 to 4 times a wwwk and this is the first time i have them this bad.

Had the most amazing customer service from Asif. He was lovely from start to finish. Really made our day, thank you!

The delivery man phoned me but wouldn't talk to me so i could tell him where i was. I pjoned him twice , but he still didn't talk. I had to walk to where he was to get him to my door. I'm 72. Train your drivers better!

Order was missing a burger. Restaurant didn't care. It's a just eat issue apparently. Other burger was like warm.

Dirty, cold and depressing. The toilets are awful. ‘Sam’ at the front desk was really nice, but the place feels like something out of the apocalypse lol. Get takeaway, don’t stay or you’ll be pulled into the depths of hell

They are way above McDonalds for flavour. I got to BK at least 3 times a week x

Didn’t bring my burger from one of the meals restaurant doesn’t answer phone so sit and starve

The double whopper meal is missing you need to refund me

We love Burger King but this place is so dirty and sloppy, I think they are short of staff, trays are not collected, toilets are not clean, they didn't even give us the tray with our menus, I hope everything is ok :)

Slightly dead no music run down better going one on queen street

Bit expensive to when I last had a burger King meal but I do prefer these to any other burger places. Young lady that served me was very pleasant. I didn't realise mayonnaise was on the burger which my grandson doesn't like & they happily changed it fur him thankyou.

Very good service. Lovely staff.

Great customer service from Simon! Really happy guy and massively helpful!

Lovely service from staff today, Simon and khalid

Shiva was veru help full wotn the app 🥰

Shiva , I feel the fries are good to have.

Shiva, Fries are the best to have

Had a lovely time with Simon serving us. He was so friendly and made the vibes immaculate

The place is clean and nice, shiva took our order and the customer service was great. Good overall experience.

Shiva gave customer service what a lad

Thanks to Shiva and Lasema. Had an easy order!

It’s outstanding service by shiva

Shiva is amazing so polite so helpful he was brilliant

Shiva, sarita, shikha, lasemi were superb

The best burger queen I've ever been to. So clean, food is so fresh and delicious. Got served by the queen herself Rachana whose customer service went above and beyond. James was also brilliant such a nice guy. They are both an asset to your team. Thanks so much guys!

Shiva, Sienna and Josh star players

Sienna and Shiva were superb today

Sherlyn was super friendly and helpful, walked me through the app and where to find offers etc.

my food is not delivered as it was stated it was

I contacted just eat after no updates were happening on my order and food was being pushed back constantly for over 1hr 30mins

I have not recieved my order, even though it states that it has been delivered.

Great team working hard to keep their customers happy

Yummy! Took my grand-daughter today.

Great team work!! Specially by Mr Shiva

Fantastic that they have vegetarian options. Also elite fries

great burgers. the chicken Doritos fries are Not food, don't order them

half my food was missing no chips and my selection box had no nuggets or chilli bites absolutely fuming

Went here after the ya concert and the staff were very kind and efficient and the food was great and it the spot.

I requested and paid for 6 chilly cheese bits but I’ve only been given 4!!!!

Atmosphere was great, the guy was amazing asked me how my day was great service 10/10

Lovely service, very friendly and helpful staff

Simon was very nice and friendly. Great job guys 👏🏽

Good place in a good location for local gigs.

Simon was lovely and friendly - super helpful!

Different meals then in Berlin.very nice employees!

Simon and Becky were so lovely!!!!! They need raises. Please pay them like 20£ an hour because they exceeded my expectations! Thank you!

Delivery time was great! However one burger came boiling whilst the other one was half cold half warm from the other burger, and both chips came stone cold we left the chips as we tried reheating them and the bacon was burnt on the one and both chips were soggy. Very unenjoyable food, also didn’t receive the sauces.

Even though food didn’t take too long to arrive some of it was cold

Very friendly service Good fast collection

I did not receive my order AT ALL!!

Served by Simon this evening and he was an absolute delight to end our night out on. And as always, can't go wrong with a burger king! Good, cheap food!

Simon was amazing great knowledge of the menu, so helpful!

the guy at the till simon was so lovely and kind and was quick to sort out my foor 5 stars 🥰

Lovely, welcoming and accommodating

Simon was amazing will be coming back just for him !! Beautiful service xx

Simon is amazing and so charismatic and so upbeat upon ordering. Give this man a raise he goes above and beyond for customer service

Simon was great with the greeting and taking the order!

Food was here super quick and still warm, just what I needed

Simon was so helpful and lovely today 💋 give the man a raise!

Customer service was great! Very quick and friendly.

Great service by a great guy Simon

We were served by Simon at the Burger King in St John’s Cardiff! We had wonderful service from Simon, very happy and smiley. Thanks for making our Burger King experience more enjoyable Simon :)

Chose to pop in here for dinner with my boyfriend as we were out shopping, we came at peak dinner rush (yet we were one of the only ones here and now I know why!). To start, my boyfriend ordered the dorito combo meal that comes with a chicken burger and dorito chicken fries (plus fries and drink), instead he received what looked like a mini beef burger and extremely stale chicken fries! They tasted like they'd been kept warm for hours. I personally just got a chicken royal and the chicken was so stale as well! Barely warm and again had the texture as if it had just been left out for hours. The man that served us didn't have a name badge but he also couldn't be less interested if he tried and neither was his Co worker. We then decided to sit upstairs, we were the only ones in the whole place but almost all the tables were filthy, covered in crumbs or rubbish. I would've thought being almost no one around they'd have so much chance to clean but no! If that's how they keep their dining area, I don't want to think about the cleanliness of their kitchen! So with cold and stale food mixed with the wrong order and all dirty tables, I wouldn't say we had a good experience at all. We actually couldn't stop laughing at how everything was just so bad! If the workers cared more and policies were stricter on food holding times, burger king would actually have a chance against other chains!

Simon is the best employee I’ve ever seen

Great to have a BK right by the train station!

wrong order, sent a single whopper instead of a double whopper

Instant service!! Simon’s lovely ❤️❤️

Biggest BK in the world. Great service, would recommend to tourists looking for a hearty burger.

Tough week so I thought to order some food! Burger king as Its been a while, disappointed to be honest, food was cold, the chips were like rubber and dry. not a pleasant experience having to re-heat. needlessly to say I didn't eat it all. waste of money that was. sorry but this has to be the worst food I've had in a long time.

We were served by Simon today. He was very friendly and welcoming. Asked us how our day was. Helped me to make sure my order was exactly what I wanted. He made the process very easy and straightforward. THANK YOU SIMON

Friendly staff, nice and clean, fast service and the food was tasty as always

Very quiet, food was cooked to order which was good

Was served today by Sherlyn and guessing her manager, didn't get his name. Both very polite, the food was piping hot, seasoned well. Was nice and cool inside, which was nice and comfortable.

Speedy delivery and the food is still really hot! Thanks!

I miss my fav guy Mr shiva here at burger king ! Burger king has the best fried

Food arrived cold and with items missing. Driver was lovely but was told a 20 minute wait and didn't arrive for over an hour!

The food was stone cold. Half the chips were missing. I wasn’t given a xl meal just the mini ones

Food was cold Asked for no ketchup and was given ketchup on burger Chips were dry and so were the onion rings

For my first ever burger king takeaway this was pretty decent. Burger was hot and tasty, chilli cheese bites also hot and fresh. Sadly the fries were pretty much cold but overall 4/5*

So quick and friendly! Simon and Connor where fab <3

Simon & manager Conner were top notch and we loved the man with the beard net

Food was freezing took nearly 2 hours and nothing I asked for Was right Would like full refund

The counter staff was extremely welcoming and provided me with a warm and friendly chat. The service was excellent and the atmosphere was pleasant.

Simon is the best server ever. Thank you so much!

Fantastic staff. They deserve a pay rise and promotion.

Great service and really quick!

Guy behind counter was polite and welcoming and food was served very quickly

Lovely staff members, really helpful couldn’t do enough!

Good placement, nice staff, and decent vegan options

Sabrina was absolutely wonderful with a happy smile

Good meal. Vegan royale is best vegan meal I've had.

Sabrina and AJ were happy, well mannered, and helpful and service was speedy

Slay king xoxo very friendly service

Sabrina and Aj were very helpful at the till, very friendly service as well