Burger King in Lancaster

Amazing service very polite and very quick

Everytime i go this branch i feel so very welcome , all the staff is smiling and very helpful

Eat like a king who’s on a budget! get yourself to burger king, excellent staff, great atmosphere but more importantly GREAT food. will definitely be returning to the home of the whopper soon!! 🍔😍

Now, I've had the time of my life. No, I never felt like this before. Yes, I swear, it's the truth and I owe it all to you, Burger King. Food gets 4/5 because they almost gave me a burnt Royale. They fixed it tho. Shoutout Anna my G

Food never arrived. Placed order saw it was dispatched and never arrived. Could track on app and delivery never made it to the house.

First time placed order with Burger King, order was correct, delivered on time and good quality.

Food is freezing the cheese is rock solid it’s that cold i’m so unhappy

the bags used don't keep the food warm loot warm not good enough

food didn't even arrive yet shows delivered

delivery driver drove off with our food

Ordered nearly £50 of food for four people. Three of the four meals sent were incorrect / not what we'd ordered. Rang to ask, please can we exchange what we recieved for what we ordered, told no, you cant, weve closed, bye.

Ordered 2 King Meal deals. Our order was missing a burger, it can't have been the delivery guy because everything was in 1 bag, so BK must have missed putting in 1 burger. Called BK, the guy on the phone said our order was still there 🤔 but if we wanted it we had to collect it!! I explained all I wanted was missed the burger! I was told to claim a refund through JustEat! The portions were also missing items. Isn't it 4 chilli bites not 3?!?? we got 6 instead of 8... won't be ordering again!

Staff were lovely and friendly, couldn't do enough to help with any questions I had. Food was above average and the staff were very chatty and friendly. No complaints from me. Also absolutely love the spicy mayo!! Get yourself in for there for a WHOPPING experience, and a ROYALE good time! Keep doing what you're doing guys 👍 see ya soon 🙂

Fast service, centre of town near to the prom

Rude staff there, I asked to change the drink after I realise I wanted a coke and she gave me a bottle of water. the stuff was so rude and racist. She was shouting and complaining to her colleagues about me when I just sit closed to the collection point.

Because the courier was delivering the ice cream right next to the rest of the food, that is, the burger and fries, they cooled down, and the ice cream, on the contrary, melted.

cheese bites are amazing, good burger, needs more salad though, halummi bites are a bit salty, delivery driver wasn't very friendly, didn't speak or smiled, manners cost nothing, always really good food and offers, thank you.

This order from burger king was 1 hour late and cold when it arrived i tryed to contact you but they couldn't hear me they said

Delivery driver left food on the doorstep, didnt ring the bell or even knock. Just dumped it on the step. Wasn't until i checked outside that i saw it, almost soaked through. Food though was terrific.

I ordered a cookie dough ice cream which did not arrive. Rang the BK store. Apology but no resolution. Got refund via Just Eat which does not cover the cost of the item! Appalling service. Rip-off!

Food was great delivery was on time what more can you ask for lovely

WASTE!!!!!! Came with my friends today evening. The cleaning woman stared at me for using the washroom. The washroom was locked and i had to ask the front of house boys to open it. And one of the front boys was very rude asking us to clean the table after having food. In a very rude tone. Extremely bad customer service. I really hope the owners change the management and especially these staffs. PATHETIC!!!!!

Great service, fast service and great food

left a note again on my order asking for things not to left off 😔 and still it happens how can this be there is no way of contacting the store to let them know I'm not a happy man it needs sorting I'm paying for items I don't get

Sundae was melted and no strawberry’s or flake -/ waffle

food was cold. nothing worse than cold BK onion rings

Jane served me today with a smile and fab customer service. shortly after a hot tasting meal was provided. A Perfect service and lovely food! The staff are a great addition.

Keep doing a good job guy's we appreciate use all 😁👍

For all the burger king that i visited this last month i can say burger king lancaster is most of cleanliness store and fast service that i experience

spoke with restaurant and was ready but no courier arrived. Thankfully restaurant kept things warm and fresh fries put in. BK great, just eat awful. Will be going direct where possible in future as this is all to frequent with Just Eat

On time but half the order missing and no contact details via app to contact the restaurant. Chicken royal burger missing

Food was cold by the time it got here.

The food was fantastic, thank you :-)

I didn’t get Burger King today as didn’t order it today so I want refund please

Food was hot, came in good time and courier was very courteous

The food was really good, order came early what more can you ask for

No one in at 12.30 lunchtime, 3 staff standing around talking, and all tables filthy and uncleaned, no wonder it's not busy, the macdonalds nearby was packed!! There lues a lesson

onion rings are like leather in texture and my extra fries are not with the delivery 🤦🏻

I thought it a bit funny when I entered the place at 4pm in the Afternoon and there was nobody in; now I know why. Food was luke warm and tasteless. I ordered an extra patty to my whopper with large fries (about 20 in a little bag) and a large drink which I had to dispense myself (the water was flat) Nearly 11 pounds for what I had was a disgrace. Now I know why the place was empty. Never again, it's McDonalds for me

Asked for a plain chicken urgently as dint eat mayo and it came with mayo so it had to go in the bin

Great fresh hot food friendly team clean restaurant

It's burger king, nothing of note, just what you'd expect from the brand

Driver left bag on doorstep with hole in bag and food missing, was gone before I could even find out who he was

Half the order wasn’t delivered

I took more than 40 minutes for you to asign a driver. You estimated a delivery time of 25-35 minutes but it took over an hour.

Order half correct the rest who knows

Food is always lovely, and served by super friendly staff!

Drivers need to know where they are delivering to local knowledge of your drivers is atrocious, and their customer service is to a good standard

All was great, the only thing was, the restaurant put my burger at the bottom of the bag with the bottle of coke and the fries on top so it got a bit squashed. Also the bottle of coke was cold and ontop of the burger so made the food colder too!

Delivery driver couldn't find address then was shouting down the phone at me not happy with his customer service

Food cold and over an hour late called restaurant and they said it was leaving an hour after ordered and was still cold

Lovely person who delivered food. Thank you

Delivery person called saying he "could not find the door", which opens onto the street. It turned out he was on the wrong street, despite the name of the road being included in the address.

Only one downside - I ordered coke zero... they gave me full sugar cola which I cannot drink.

Worst cheeseburger I've ever had. vegan burger dry with slimy, on the turn lettuce and next to no sauce.

Hi.. It was all good. A bit sad the BBQ sauce was missing. But other than that.

food was lukewarm as cold drinks were put near hot food and driver was very slow getting out of their car to hand food over

the food was cold and drink was warm

Shocking service. No contactless payment allowed. Food tasted like it had just been thrown in the microwave upside down.

Food was lovely nice and hot still

This is the worst Burger King I’ve ever seen, spent £63 on scran for 4 people only 3 meals came the driver was so unprofessional and very rude!! Tried to contact store numerous times and they refuse to answer the phone to me absolutely outraged!!!

My order had a missing burger and the food was cool plus the person that delivered it, just dumped it on my door, not even heard a knock or nothing

burger king are by far better than MacDonalds. I always have my full order and it's worth the money .IV never had to receive an order with missing items so I know I can rely on ordering from them

on time as always and all the order arrived . I always prefer burger king over Macdonald's as Macdonald's are useless and don't even try to resolve the ongoing problems .burger king have never failed to provide a full order .and always on time

Nothing exceptional. It’s literally just bad burgers and tiny portions. Went with my flatmates we paid quite a bit for all of us and the portion were tiny. The food is not the best. Slow staff even though it’s rarely busy. I will not come back.

Forgot my garlic sauce, i rang up and all he said was `im sorry’ then put the phone down on me!

Wish you could order the onion rings without having to order a burger as well!

Tina , Jane and Anabelle were all very lovely to us. we had very good customer service from them and they advised us in what we can eat, which was very helpful for us.

The whopper is very juicy and is melting in my mouth, the store is very clean and my food was serve hot and fast

Can't normally be bothered leaving bad reviews but totally fed up with this place missing items off my order, in this case a 30p spicy mayo dip, other times fries or drinks. It may only be a 30p dip but I ordered it for a reason and at least 50% of times they forget to include it. It's not hard to check an order as it's picked. Get a grip.

Food came wrong after 2.5 hours. Down to justeat useless company

Food was stone cold can't get through to restaurant

Took 2 hours from time of order for it to arrive (predicted 20-30 mins). When it turned up it was freezing cold and inedible. No option to cancel the order as time went on and contact details for the ‘restaurant’ went through to just eat who hang up. Wouldn’t recommend ordering from here.

Awful. Missing items (expense!), good cold and small portions.

Food arrived on time, but was stone cold and missing a portion of chips

Arrived stone cold only info I had was it was sat there for 45mins before it even left. And they put it as deliver before it even arrived

Missing burgers cost me £23 for 2 kids burgers and chips as won't refund absolute joke

food was a little cold but no complaints x

food took over 2 hours and rang 2 times to ask whats going on no answer third time pick up and told me that it wasnt there fault driver didnt turn up so there nothing for them to do unless i pick it up myself which is cheeky as i paid delivery

Food was cold delivery driver had accident on his bike and the food was damaged still waiting for my refund

Photo of the food looks very good, the real one is not, but the taste is still okay

Food very dry. I suspect I was given a veggie double Whopper instead of meat which will really upset someone getting a meat one instead of a veggie one. I got cheese loaded fries and not cheese and bacon. Also got a coke zero instead of proper coke.whilst food ok really poor concentration disappointed.

Took nearly 2 hours to arrive. When it did it was stone cold. Not happy.

Order has not arrived. I have spoken to the restaurant in question and they have confirmed the order was returned to them and suggested I ask for a full refund.

Absolutely brilliant service and and wonderful staff ⚕️

NEVER RECEIVED MY ORDER AND WONT GIVE ME A REFUND!! They couldn’t assign a driver so that’s my fault is it? Disgusting.

Forgot whopper. Absolutely useless. Idiots can't follow simple instructions

Cold food shocking for a big chain

Food was freezing cold and stiff

Missing cheese bites that ordered and paid for.

Food was absolutely stone cold not even edible

Ordered normal mayo and received spicy mayo

Waited 7 minutes before anyone acnoliged me, then food cold

Stone cold. Also sent coke zero instead of Coke regular

Food good delivery good thank you

Food was cold, burger was dry chips were cold and chewy and onion rings were cold chewy and over cooked, only things good were bottled drink ice cream tub and the wooden fork

I've cream tubs were missing :(

Order was a chicken royal with extra chicken received a beef burger

It was stone cold absolutely everything!!

Good fast service staff are lovely