Burger King in Lancaster

Food was freezing and went in the bin. The cheese hadnt even melted on the burger it was that cold.

Really nice bicycle delivery person!!

food stone cold not good when you pay over 20.00

food was colder than the ice cream

Went it yesterday and the staff were super friendly, the food was amazing and warm and came super quick and the store was really clean.

As soon as I entered the store, very relaxing atmosphere, the food was delicious, the fries were super hot. Would definitely visit again

What a great burgerking Very clean and tidy staff an absolute delight great to see old staff back have missed keep up the great work 👍 😀

Fast service, lovely staff and great food

service with a smile 😃 thank you 😊

Clean restaurant. Food came quickly and hot! Lovely staff too

Staff was super nice and the manager Liv who was on shift at that time was super nice to me and the food was made really quickly I would 10000% go here again if I could I would visit everyday

Store was clean, food was quick, hot and tasty, and staff were lovely

The whole meal was stone cold and rubbery, and completely inedible. I complained and was offered a £5 refund for a £31 order

Food was completely cold on arrival.

last 2 orders have been cold, car delivery drivers aren't using thermal bags, always arrived nice & hot when it came by bike!

Quick service always with a smile! All the staff here are very lovely!

It is what it is no great shakes the food adequate warm sometimes Luke warm. The picture of the juicy burger advertised is not what your given. As told by Mr Douglas

Not sure what happened but only one meal was delivered. Can't see it being sent in two bags as it wasn't a huge order so I don't think t was the driver.

It’s about as good as you would expect a Burger King to be. Food was a little bit cold, but not too bad.

Absolutely terrible workers they messed up my order then tell me to clean stuff that wasn’t ares and they all have such an attitude especially one female worker

if you like cold burgers that cast an arm and a leg order from here

Driver was brilliant really nice man

Came cold had to be reheated it’s always cold from there won’t be ordering again

Jane and Anna were very helpful lovely fresh food will definitely return

Food arrived cold as courier had to travel to 4 other locations before head towards Us really off putting to see food travelling for 15 minutes. It not the driver fault it’s clearly your business

food was nice, only just warm though

Time for delivery changed three times and when it was delivered it was cold

I never got my food and it said it has been delivered

Waited almost 2 hours and my food was freezing, I want a full refund as I tried to cancel the order an hour ago and was told I’d be charged full price

Order wasn't delivered... Burger king called an hour after my delivery was due and told me they are now closed despite me ordering well before there closing time....

Shocking!!! £28 for a cold burger that didn’t have the extras. Cold fries. A bottle of pop and a small ice cream!!! Shocking beyond belief!!!

no drinks were in the package 4 missing

tasted nice but had missing items

My food was cold, portion was discussing for what I paid, will not be ordering again.

Very friendly staff. Came in first thing in the morning and ordered about 6 burgers. Most places would groan, fairly so, but they did it with a smile on their face. Food was fresh, great experience, they even came over to make sure everything was okay.

Cold, no cheese chips . No coke

Shocking. Delivery time started at 15-30 mins, kept changing for over 2 hours. Finally appeared 2hr 10 mins later, cold. Awful.

was meant to be cancelled and gave no option too

Dedliver driver was rude refused to bring food to the door made me go outside after arguing threw my food on the floor and told me he was coming back to smash my face in .. he needs to be sacked

Got someone else’s food and it was stone cold

Horrible costumer service from driver, he parked wherever and didn't really try to help me find him.

great costumer service from driver

I placed my order at 4.51 pm and it was delivered at 6.21pm

Over 2 hours late food was stone cold

delivery time kept updating, originally ordered at 5:37, and the food was being prepared, then didn't get the food until 7pm, each item cost considerably more than the price on burger king app or menu, everything was stone cold, not even slightly warm, not even room temp, COLD.

everything was cold and a let down

Food was never delivered. Rang the restaurant and they gave me the name of the courier. Contacted Just Eat and no response as of yet - hopefully getting a full refund.

Freezing cold food, it was 20 minutes late . The food wasn't even in a delivery bag. it was delivered in the B.King paper bags, no wonder it was freezing. think the delivery person walked the 25 minute journey by the looks of it. The food is not cheap enough to accept being cold, refund requested.

cold food, rider couldn't work a simple gate

By the time I received it, which was 30+mins later than the anticipated delivery time, the food was luke warm and so was the Coke.

At went in the Lancaster store and was great by crew member Tina would was lovely and smiley. Tina and Jane were very helpful and kind . Bobby made a amazing chicken royal and the store was so clean

Still didn't get my order right. I had to re order because they messed up the first order and this time they didn't include some fries. It was 2 burger meals and one came with no fries and no chilli cheese bites

Bacon double cheese butger xl meal is missing the burger

For all the burger king that i visited this last month i can say burger king lancaster is most of cleanliness store and fast service that i experience

Absolutely wonderful, lovely staff, great service. Would recommend, best BK in local area.

This review isn't down to Burger itself, the lady on tbe phone was profession and helpful, she had been on the phone to just eat to solve the driver issue just eat were having. ordered food at 11 for 12 15 delivery but due to drivers the food arrived at 14:07, this caused the food to be cold on arrive. Hats off to the restaurant but this wad a just eat error

The delivery and food quality was atrocious I would like a full refund, I am extremely upset and will not be using again !!!!!!!!

Cold food thank you !!! Idiots

When I went in the Burger King. Staff were very rude and when I went to fill my cup the said I couldn’t because I didn’t have coke in it.

Burger, fries and onion rings, cold and chewy

ordered at 8 and didn't come till 10 at this time we were in bed and turned the order away, a refund would be great thanks

chips was cold the order was 1 hour late I ordered it for 15 25 and it arrived at 16.20

The order was finally delivered around 2h 30m later than we’d ordered.

got whole order except the triple whopper burger from the king deal meal. sides and other meal and no burger so was left without. tried to call and left a voicemail as no answer at the shop to try and get it delivered. had to submit a refund request. disappointed after waiting for the delivery and watching everyone enjoys their food apart from me.

Let's face it, what is burger king?- fast food. It's not particularly healthy, but it tastes good and you can get it quick for a good price. If you compare this location to the McDonald's across the road, the service is miles better with friendlier, professional, better trained staff. It's actually got some fresh paint on the walls! The dining area is smaller, but admittedly much much cleaner. If you're choosing fast food in Lancaster town centre, just go here.

Missing items and won’t do anything about it

compared to previous BK orders, this one was only lukewarm

Great service delivered on time food still hot

Amazing service very polite and very quick

food was cold and no cheese or bacon toppings

I'm not sure I could think of a worse company. Every Just Eat order is wrong and they make it so hard to make a complaint or get a refund. I have stored up the last 4 incorrect orders and see if BBC Watchdog are interested in that my money is taken and I never get what I paid for.

food was late, bag was soggy and ripped and the meal is cold

Quick driver but Burger King took ages.

the food I got was not what I ordered. very disappointed.

Everytime i go this branch i feel so very welcome , all the staff is smiling and very helpful

Eat like a king who’s on a budget! get yourself to burger king, excellent staff, great atmosphere but more importantly GREAT food. will definitely be returning to the home of the whopper soon!! 🍔😍

Now, I've had the time of my life. No, I never felt like this before. Yes, I swear, it's the truth and I owe it all to you, Burger King. Food gets 4/5 because they almost gave me a burnt Royale. They fixed it tho. Shoutout Anna my G

didn't even get my food bu just eat never gave me a refund

Food never arrived. Placed order saw it was dispatched and never arrived. Could track on app and delivery never made it to the house.

First time placed order with Burger King, order was correct, delivered on time and good quality.

Food is freezing the cheese is rock solid it’s that cold i’m so unhappy

the bags used don't keep the food warm loot warm not good enough

food didn't even arrive yet shows delivered

delivery driver drove off with our food

Ordered nearly £50 of food for four people. Three of the four meals sent were incorrect / not what we'd ordered. Rang to ask, please can we exchange what we recieved for what we ordered, told no, you cant, weve closed, bye.

Ordered 2 King Meal deals. Our order was missing a burger, it can't have been the delivery guy because everything was in 1 bag, so BK must have missed putting in 1 burger. Called BK, the guy on the phone said our order was still there 🤔 but if we wanted it we had to collect it!! I explained all I wanted was missed the burger! I was told to claim a refund through JustEat! The portions were also missing items. Isn't it 4 chilli bites not 3?!?? we got 6 instead of 8... won't be ordering again!

Staff were lovely and friendly, couldn't do enough to help with any questions I had. Food was above average and the staff were very chatty and friendly. No complaints from me. Also absolutely love the spicy mayo!! Get yourself in for there for a WHOPPING experience, and a ROYALE good time! Keep doing what you're doing guys 👍 see ya soon 🙂

Fast service, centre of town near to the prom

Rude staff there, I asked to change the drink after I realise I wanted a coke and she gave me a bottle of water. the stuff was so rude and racist. She was shouting and complaining to her colleagues about me when I just sit closed to the collection point.

Because the courier was delivering the ice cream right next to the rest of the food, that is, the burger and fries, they cooled down, and the ice cream, on the contrary, melted.

cheese bites are amazing, good burger, needs more salad though, halummi bites are a bit salty, delivery driver wasn't very friendly, didn't speak or smiled, manners cost nothing, always really good food and offers, thank you.

This order from burger king was 1 hour late and cold when it arrived i tryed to contact you but they couldn't hear me they said

Delivery driver left food on the doorstep, didnt ring the bell or even knock. Just dumped it on the step. Wasn't until i checked outside that i saw it, almost soaked through. Food though was terrific.

I ordered a cookie dough ice cream which did not arrive. Rang the BK store. Apology but no resolution. Got refund via Just Eat which does not cover the cost of the item! Appalling service. Rip-off!

Food was great delivery was on time what more can you ask for lovely

WASTE!!!!!! Came with my friends today evening. The cleaning woman stared at me for using the washroom. The washroom was locked and i had to ask the front of house boys to open it. And one of the front boys was very rude asking us to clean the table after having food. In a very rude tone. Extremely bad customer service. I really hope the owners change the management and especially these staffs. PATHETIC!!!!!

Great service, fast service and great food

left a note again on my order asking for things not to left off 😔 and still it happens how can this be there is no way of contacting the store to let them know I'm not a happy man it needs sorting I'm paying for items I don't get

Sundae was melted and no strawberry’s or flake -/ waffle

food was cold. nothing worse than cold BK onion rings