Burger King in Bury

brilliant customer service clean and friendly environment

I went in last week and the customer service was really good. Chantelle the manager went out of her way to help me to decide on my order when I was stuck. Food came piping hot and fast. Staff were all so friendly and had clean uniform on and all looked professional. The store itself looked clean and well presented.

Very nice meal/food. Very nice staff, one specifically a lady called Chantelle, served me with a smile, told me about the offers in store and about the App where you can get points on your orders. But she was polite and a very nice person.

swore at my a member of staff called tori. waited ages for food and people who came in after us got served first. didn't get the full order and gave us a load of attitude. not only that the food was cold.

Abysmal. Stale bread. Undercooked bacon. Rude staff. Thought I’d wandered onto the set of a pirate film. Never seen such rough looking people. Toilets out of order too. Yuck

Expensive for what it is and not the quickest service.

Very bad customer service staff not interested in quality. The chips were hot I'll give them that. Burgers were cold and looked like they had stood for a while. But what then killed it after eating all the food was the long reddy brown hair at the bottom of the chip bag. Couldn't take it back as we were traveling home by this point. Just made us feel ill at the thought.

Very bad customer service. Employees had a very bad attitude. There was a misunderstanding about the number of nuggets on the order and the woman behind the counter was very argumentative even though I conceded from the outset that I may have made a mistake. Then when my wopper came with mayo after I had ordered it on the app with no mayo they just said tough, your order came through as no pickle, not no mayo. Felt like launching it. Won't go back!

The drinks machine had now been out of service for over 8 months. Instead, they offer soft drinks in bottles. The problem with that is that they expect you to pay £3, yes £3 for a bottle of coke, and I'm not talking about a 2L bottle but a 500ml. Now, onto the staff. Half of them look like they don't want to be there. There's more atmosphere on the moon, then there is in that restaurant.

Very expensive and the burger 🍔 bread fell apart! Cheesy chicken strips so salty 🧂 😫 Sorry we spend £24 and the food wasn't good.......

Who makes the mess you keep going on about?? The customers that's who. Moaning about a 10 minute wait,are you for real!? Until you've worked in one of these places you will never ever get it. The staff here work very hard and do the best they can,working long hours. With the new manager things are going to go the right way and for the crew,I'm relieved.

This was first time in a Burger King, but will definately be going back to try another meal 👍😀

Staff are Amazing and Food was brill

The staff here just seem to turn up. They never seem happy and working here just seems like a chore Burger bun tasted stale and a large coke zero is a bottle of 1.25 coke zero??? Tbh I just go for the burgers, as they are nicer than mcds. Customer service is pants

I often go in this Burger King and suprisingly the food is ok but there is always something they don't have it was milk today!!!! But it's the cleanliness of the place really let's it down, I went in today about 11.30am, the floor had definitely not been cleaned from the day before, my feet were stuck to the floor under my table, there was what look like coke splashed up the wall, the tables were dirty and really sticky, I did mention it to a lad I think the manager and he said he would get a mop, but didn't see him do it. If front of house is this dirty, really can't see the back being clean so would put me off going in again.

Lovely friendly and welcoming staff

Lovley staff great sevice food was fresh

Staff have no customer service skills, couldn’t of cared less about customers

Friendly enough guy took the order and food was ready pretty quick. However, probably the worst burger I've ever been served. It was a bacon and cheese adult meal but the burger was the same size as my daughter's child version. It was cold, floppy, tasteless bacon, two cold slices of cheese that didn't melt because the whole thing was cold. Dry burger patty. Didn't resemble the advertising pic in any way. Shocking really. Chips were at least hot and crispy but the main thing is the burger and it was poor. Don't think I'll be visiting this particular outlet again.

Food was nice service good place quiet

Absolutely shocking customer service. The staff were gossiping in the back and were really rude. Avoid

Food was cold,when asked for hot food ,server stood talking about me in derogatory terms ,within earshot. Was with family and we will never go to a burger King again

Overpriced for value, Very gloomy atmosphere in there. staff also don’t really know what their doing order took far too long to place and receive. Food was standard nothing to complain about there. If your going to charge ridiculous prices at least provide a good service for your customers.

The gentleman that was supposed to serve me just sat there looking like a fish out of water, he looked unimpressed that I, a person that doesnt look like him, wanted to have a meal. Until the lady (Heather) at the back saw the weird and awkward situation, she came to serve me with a smile, if BK doesnt want to serve certain people, they better advise. I have never had such an experience from BK, and I am well travelled. Terible customer care, or lack thereoff. BK needs to train its employees, especially concerning political correctness and soft skills.

Food was spot on .. the place could do with a good clean ..

I was really annoyed I came on a school trip and I payed a lot of money and I ordered a big burger and it was a child small I went to complain but nobody was there they was busy talking I won't be coming back again if it will be do expensive for a small burger

The supervisor with brown hair was literally screaming at the staff saying things like, oh if you don't like it you know where the door is. Poor staff looked sad and upset. That's no way to run a business, build team morale or look after your staff's mental health. I turned around and walked out.

Staff are unhelpful and rude, drinks machines broke, place is also dirty and unhygienic

Been twice in a few weeks, drinks machine still not working 😕 have to be given bottles instead, no milk for hot drinks machines 😑

heart clogging food ,,full of kids,,, had a burger

5* for the food. So much superior than the "other" place. Lost a star as not the tidiest place, can see fries, other food and paper etc on the floor.

Really disappointed. Very long wait for our food, sauce on cheeseburger was awful. Fries were OK.

Definitely not a fast service, took over 10 minutes for food to arrive. 5 members of staff, one hiding in the office, one cooking, one at the till, one cleaning trays. Bacon double cheese xl two bites and it's gone nothing xl about the burger but the price £9.99 for the meal option. And there was no queue think this burger king must have a reputation for slow service hence no customers waiting to be served, if we knew it would take so long we wouldn't have ordered. Will not visit again 😒

Had our lunch here lovely lady on the till, food was delicious! Had a whopper meal and double bacon and cheese meal, All lovely and clean and tidy, Highly recommended!

The food was excellent. Slightly off topic but a couple of weeks ago we went to the Trafford Centre one and it was luke warm garbage. Here the burgers were excellent. My only complaint was my fellow customers and the staff not doing a fantastic amount about it but they are scruffs. Thinking it's OK to feed their kids and let them drop stuff all over the floor. The staff were not doing enough cleaning so it was a bit of a hole in that regard but to keep up they'd have to be out there permanently. Sorry, I just don't get how parents think it's OK to let their kids all but fling food then have the nerve to leave their litter all over the table despite walking past bins to leave. You all should be ashamed. When they put prices up to hire a permanent cleaner to clean up after you, you'll be outraged but it's your own fault. I'm off my soapbox now. This is a very good burger King.

A triple whopper meal is the way forward

A pointless waste of time. Mobile ordering was unavailable and upon entering I was told it was cash only, take out only and then only if I had exact change. Close the doors.

Sheesh. Chicken burger had a hair in, raw spot in the middle, didn't tell me when a late item was ready, staff charge for sauces randomly and inconsistently, staff all look like they can't stand each other or their customers. Never again... Even if the Dorito Chicken Fries were nice.

Horrid chicken nuggets taste like cardboard from chicken nuggets expert do not come!!!!!!!

Very dirty that's all I can sat

Always great service here with a smile from Heather and the team. Food is always fast and fresh. You cannot beat a Whopper 😋 The 👑 of burgers.

Great food, staff were polite & helpful. Prices have gone uup a bit since I was last in there, but a nice treat.

I wouldn’t even give this a star ! Very bad service. I m outraged that the way I was treated when they gave me someone else’s order. They was rude and disrespectful laughing and saying omg ! And refuse to give me her name. Burger King need to train up your staff and give better customer service. I won’t be coming back !

Ordered fish burger never noticed it would be 3 FISH FINGERS. Love fish finger butty at home but the price you pay inBurger King SAD 😥

Very poor food had a whopper meal but wasn't the best, had better burgers from back of a van, and for the price very disappointed.

This place really struggled when it first opened, was always quiet but over 2 or 3 years the amazing staff built it up to be the best Burger King for miles with freshly cooked, always hot food and amazing customer service, very friendly and competent staff. Went in today to find the best staff gone, the miserable and vile stroppy school leavers still there with faces like slapped arses who clearly didn't want to be there, needed a rocket up their arse when they first started and still do now a year later, they're that slow. Throwing straws and sauces at you instead of passing them to you and won't let you order and wait outside when you have a dog with you anymore either. Apparently, a new company has bought the franchise and have quite clearly ran the place into the ground within a matter of weeks. Saturdays used to be packed in there, today there was 2 tables eating and a stroppy teenaged brat of a girl taking 5 minutes to take one order on a till. Sent friend in to order while I went in Superdrug with my dog, took half an hour, was cold and wrong things given as she didn't listen.

Horrible food dry chewy buns and staff left us waiting even though we were the only ones queuing

They are not a real ‘BK’ restaurant as they don’t accept (she said they can’t scan the code!) any promo, sneaky and not going this branch again ((Please)) stop sending me any more offers GK management 👎👎

Lovely burgers very tasty. Pepper corn burger great and the fries too. Well worth a visit.

Lovely burger and excellent customer service . Swapped my burger with out charge when had bacon on by mistake

Lacklustre lunch with lukewarm whopper! Come on guys it was nearly as bad as McDonald's and *they* don't try and charge 30p for forgotten dip when you've shelled out £20 for 2 meals.

No good overpriced rubbish this place is not like how i remember it i only went in for my daughter & wouldnt go again

Great friendly service and really fast food

No gloves, no hair nets, having conversations mid taking orders, blatantly rude, not sanitary, eating and drinking at front counter in front of everyone.

Does it get any better than a cheeseburger and fries from this place sorted me right out 😂

Cold chips, dry food quick service and clean...have the burgers shrunk? overpriced.

usually pretty quiet, never have trouble finding a seat

Food was fine but dear god the service was dreadful. But, if you employ kids and pay naff all, I guess that's what happens.

Not normally negative, but why let kids run your business. At least get the order right.

would be a nice place if they would replace the rude staff member who was on the till today, bad attitude right from the get go, the meal i wanted could only be ordered online so i did that, only for it to be forgotten about for 30 minuets until i had to go up and ask for it, only to be handed cold chips and the wrong drink, the burger was nice but doesn’t make up for the bad service. Tables and chairs could also do with a wipe down, had to use my own baby wipes to clean away other peoples mess

Far too crowded when I arrived here - one/two people serving approx. 30 people in a queue with no order terminals and mobile ordering disabled. Cannot comment on food as I left after being told by a customer it took them over 30 minutes to receive their food.

Would have been 5 stars as the food came hot however it was let down by the cleanliness of the tables and the fact that they were only taking cash

Got served quickly. Food was hot and fresh. The crispy chicken burger with chips and fried was great 👍. Place was very clean and tidy. Staff were friendly. Great choice of doff and drink. Recommended

No hot drinks ,no fillet of fish ,ended up with a vegan roll which did taste good.

My son loves Burger King so after we had been to the Dentist we went in the one on the Rock in Bury. The problem with it is that they never have any milk shakes because the machine broke a long time ago and its never been fixed. Its disappointing because my son really likes them and in future we will go to McDonald's because they always have them. There were no hot drinks because that machine had broken as well. Its a ridiculous situation because they must be losing customers. I am not a burger fan and only ever have them when I am with my son. I had the Angus steak burger and my son a cheese burger. I actually really enjoyed it, it was very tasty and my son enjoyed his. Get the milk shake machine and hot drinks machine fixed or continue to lose customers 🤔

Food was good but the kitchen staff were so rude when asking about the menu. Making the lady at the front feel awkward. Won’t return. Also veggie options are cooked with the meat burgers we got told so be careful

Went in way too busy so instead of getting food used the toilets glad I didnt get food as toilets were 🤢 hand dryers didnt work no toilet roll got out as fast as possible

Got to be one of the slowest fast food shops in Bury, they need more staff and to be honest now a day with the likes of 5 guys in the high street they need to sort out the prices and offer better value, bit this said they are still better than McDonald's

Ordering system needs organising very slow. When busy avoid at all cost. Food is fine long wait for food.

Ordered the chicken with bacon Royal. When it came it, it came with chicken Lettuce and mayo. My partner took it back as the order was wrong and they slapped 2 slices of cheese and bacon. When he gave it to back to me the bacon were stone cold and the cheese hadn't melted. He then told me they just put the bacon and cheese onto my old burger. I thought they do everything fresh and I couldn't eat it as it put me off!

You get fed quick in this burger King, No hanging around when I was inn

Decent, clean branch of burger King. Its in the new rock shopping centre so it's clean, and new. There's plenty of seating, toilets, service is quick, food is the usual fare. Don't expect anything that different here.

Staff and food are excellent. It's the dark lighting that puts people off, please lighten up - too many pass by thinking it's closed.

Food is absolutely brilliant. However some staff are funny looking.

Definitely 1 of the better Burger Kings I've used, staff friendly, meal was fresh and the place was clean.

Good deals on the app, needs a few other things though, great to have a quick bite to eat.

Great staff clean restaurant great food

Nice takeaway but i do find it alittle expensive,but never any faults.Thank you 😉

Always fantastic. Burger King us far superior to other burger places. Great deals on app. Shame there isn't more around.

I had a long wait for a mediocre vegeburger, my table was not clean or cleared of rubbish, not a nice atmosphere, noisy and busy, not in a good way.

No fizzy drinks only bottle water. Doesn't serve coffee even though there is a full wall of coffee beans. Very disorganised and no staff were wearing gloves when handling food

Bang on. Especially with the app offers. 👌

Food cold 🥶 staff not friendly 🧐 dust all over the lights & center piece on ceiling

Was told today I couldn't have a hot drink as the machine has been broken for about a year, sorry not good enough! Either someone in charge isn't doing their job right or the company who make millions doesn't care about the customers. 5 other people asked for hot drinks in the space of half an hour

One star is me being generous.Terrible food. The worst burger I've ever eaten. Restaurant was dirty as was behind the counter. Food on the floor and tables with no staff to clear it up. Actually put me off burger King for life!

Called in 11:30 on Sunday. Left waiting whilst staff gave preference to delivery drivers orders. Gave order to a very abrupt member off staff. Place wasn’t the cleanest, had to clean table seats myself, the whole restaurant was dark, dismal and smelt strongly of cooking. Food was mediocre/terrible for the price, chips were fresh and hot, burger was full of grease and oil, chicken burger was also oily. The bacon on both sandwiches was undercooked and raw. Staff too busy to complain to. Too few staff btw. Felt ill shortly after leaving. Truly awful!

It's better if you download the app as you can get good offers otherwise it's expensive

Attentative staff and fast service but needs a bit more attention cleaning.

The service is really fast there polite and it’s affordable and it’s very good?

Always a tasty experience with a BK menu in your hand end off. As I always say, if you belong to the BK taste bud zone, there seem to be no competition in the UK for that grilled and smokey taste. Really impressed with the service, very welcoming as always. The location does do justice to the town centre of Bury in comparison to the Manchester one. Have to also say, the share box is a treat at the moment if you want to try out the non burger 🍔 and chips snack and they include in the box, chicken nuggets, onion rings, chicken fries and cheese bite 😋 yummy 😋. Come on give it a go you know its better than the other kiddie burger place 😉😉

Went to eat after a day shopping in Bury. Granted it was 20 mins before closing but we were happy to eat quickly. My friend needed the loo but wasn't allowed as they had already started cleaning them. Bacon barely cooked. Unfriendly staff who just wanted to get out of there.

Staff were really nice but the burgers were tiny and I had a really bad stomach once I was home so I dunno if someone didn't wash their hands properly, or it might have not been related.

Thought we would try burger King for a change and as I remembered it wasn't that nice

Staff were friendly service was good kids loved it

People were rude and not helpful

Horrendous food which was very expensive for what it was. Not great customer service.

Fantastic service , great food , as always .

Due to covid restrictions limited dine in seats are available. Well compliant with covid control measures. Food quality is same.

Fresh food served straight to table was lovely

Clean covid safe and friendly helpful staff