Burger King in Wiltshire

Very good. Steve and Chad were very kind and hard workers.

Steve served me top class service

Steve was very helpful and friendly

Steve and Chad were amazing. Very helpful and friendly.

Steve is a great staff member and was happy to help. This is the kind of service a fast food place should have.

Always a good point to stop at the end of a journey

Great service. Thanks Steve. Risha

Trying to enjoy my food and this bloke called Ben kept coming and asking everyone to leave a review the food was spot on, but Ben is relentless hounding people for a review not what you need after a 8 hour drive. So Ben you’ve had review pal but probably not the one you was hoping for

Ben was such a friendly staff member and a credit to the company. Extremely satisfying having somebody actually take time to ask about my day and it was him personally that made me simply have to write a review!

Title: Fantastic Service at Leigh Delamere Burger King – Ask for Ben! Stopped at the Leigh Delamere Services Burger King during a long drive, and I was genuinely impressed by both the food and the service—especially thanks to Ben, our server. Ben was incredibly friendly, welcoming us with a big smile and making us feel like valued customers from the moment we walked in. He was patient while we browsed the menu, offered helpful suggestions, and ensured our order was spot on. His positive attitude and attention to detail really elevated the experience. The restaurant itself was clean and well-organized, and the food was exactly what you'd hope for—hot, fresh, and satisfying. My Whopper was cooked just right, the fries were crispy and not greasy, and even the drinks were perfectly chilled. Ben even took the time to check in with us after we received our food, which you just don’t expect at a motorway services stop. It’s not every day you get such top-tier customer service at a fast-food restaurant, but Ben made the stop memorable. If you're passing through Leigh Delamere Services, I highly recommend dropping in—and definitely ask for Ben! Five stars without hesitation. We’ll be back!

The service was excellent and quick, exactly what one would expect from a motorway service station. Steve's pleasant personality was the perfect finishing touch.

Perfect as expected from Burger king.

Very great customer service from Steve and Tristan and Gerald

Fantastic service. By Steve and tris Great job

Steve and massy very friendly and good customer service

Ben and Darcey were so helpful. What a lovely experience. Thank you!

Had a pleasant experience from Steve today served me with a smile

Lovely sharer box cooked to order and lovely customer service from Steve

Great service from Steve, Maisy and Gerald, my food was ready and fresh less then five minutes from order

Ordered food and service was very speedy. Gerald, Steve and team very welcoming.

Steve great manager very helpfull

Awful place, avoid at all costs. Staff throwing cheese at each other, acting like they’re on the playground, this was around 20:25 on Wednesday 23rd, check CCTV. Three out of 4 burgers were wrong, £56 on absolute garbage from waste of space staff. The manager was helpful when he came back from a break, but the two staff in the kitchen and the one serving’s jobs should be seriously considered. Appalling.

My experience with burger king was a pleasure,as we talked to a young lad named Ben he was very helpful and polite,you need more like employees like him

I’ve used multiple times and always delivers. It’s a motorway service BK so it’ll be busy at times but I’ve had good food from them and always cooked fresh. Also used as too good to go location and good bags provided. Happy with the guys there!

Friendly competent service with a smile from Ben and Steve who showed some real speed, whopper was nutritious and fresh

Pulled into here on way back from Heathrow ordered food at 10:25. They close at 11:00. They cooked burgers fresh but we’re going to give us old chips that had been hanging around. Couldn’t have a coffee as they said it was having problems! Actually they had cleaned it so didn’t want to use it again! When we asked if they were about to give us the old chips they said yes! After another gentleman said exactly the same as us they eventually cooked us all fresh. Which we all got at 10:55! Then they closed at 10:59. Need to get your act together. I get you want to go home but if you advertise that you are open until 11:00 then treat people coming in after a long journey with the same service that you would at 10 am in the morning as the price is the same!

Last night, i was served by a very friendly fellow who I believe was called Ben. My meal was ready within a flash. The food was delicious and fresh. Ben presented himself extremely well, I'm sure this young chap will live a very successful life, I bet will be a future burger king manager

What an experience For a Friday night an amazingly good night shared with Ben and Maisie and Tristan

I’ll be honest I did not have high hopes when pulling into Leigh del. As a lorry driver, I have been to nearly every service station in the country, and majority of the time I leave disappointed. However when I walked into this Burger King, I was surprised by how clean and well designed the place was. I was greeted by a lovely chap named Ben, he was so kind, honestly that kids gonna go far. I also met Masie and she had great work ethic, put Ben to shame as he’s a bit of a talker. Anyways it got to the food, that whopper was so fresh and delicious, Ben was telling me all about where they get their ingredients. Overall great stop, I’ll be asking my boss to put me en route here more often.

Ordered from the kind girl amelia earlier in the day at the front desk instead of self checkout, customer service couldn’t have been better, friendly faces and very polite people. Food came as fast as you would expect, with seating area generally clean.

No Burgers tonight.... How does that happen on a Saturday night?

Friendly lovely service from Ben, children enjoyed their food, atmosphere was electric

Unbelievable customer service from Ben, he showed exceptional customer service. Ben speed of service was so fast he was faster than a formula 1 driver. Must mention Steve and Ben displayed outstanding customer service both are the kings of burger king

Excellent customer service from Steve and Ben today. Dynamic duo from these two. Very pleased

Exceptional customer service from Ben, he is a wonderful amazing funny person

Food okay, service awful. Ordered at the do it yourself kiosk but it wouldn’t accept payment it asked you to go to the counter, when I went to the counter the server said they were too busy to take payment. He wasn’t doing anything when I asked! This meant I had to wait even longer for my food as the order isn’t started until payment is made. Prices are already extreme in services without the terrible service. See photo for how busy it wasn’t.

Awesome service Ben was excellent

Amazing experience, the girl at the till was so helpful, the name tag was Darcey. She was so helpful with my allergies, I went in on wednesday she was so lovely. Darcey was so friendly and ready to help, She made my day and made sure my food was hot and fresh. Thank you Darcey you're a star. GIVE THIS WOMEN A RAISE!

Food was hot and fresh but to top it all off was darcey she was nothing but helpful. Guaranteed great service if darceys about.

The girl at the till (wearing glasses) went behind to get my onion rings. She looked to see if I was watching and proceeded to put them into the paper bag with her fingers… no gloves… and this is the girl serving the till 🤢 I was going to say something but figured if I did she would probably do something even more disgusting to the new batch.

Food was hot, great service with a smile from Ben. Thanks again!

Friendly, efficient and professional service from Ben

Arrived late.. Hungry ambulance staff. Ben was at the till and he was smiling and he was quick and Helpful. Thank u and see you soon

The most abysmal service I have ever experienced. 28 minutes to receive a burger and chips when I was the ONLY customer is pathetic. The staff were too busy out the back gossiping rather than doing any actual work, except the young girl out the front who you could see was embarrassed her colleagues were not working. I could have flown to India , sourced the cow myself , and created my own Angus burger in the time in took for my food to come. Sack them all.

Ben was the best part of this experience!!

We always stop at these services, partly because of it being the same name as the singer from the band, Average Speed Check and we are never disappointed. Whether it be because it sits on laylines or the neogothic architecture but the service is always second to none and the atmosphere arousing. Like entering a different realm. The hallumi fries are one of europes best keep secrets.

Ben is the best! Super helpful and friendly after long drive!

Ben was really lovely, really put a smile on our faces after such a long journey! Really lovely person to have working for your team.

Professional service from Ben at this Burger King ! Very friendly team and made me laugh Keep up the good work 👍🙂

Ben made my night. Read into that whatever you want 😉

Great service Would recommend Helpful staff

Excellent service Excellent manager Thank you

Closed at 8:40pm but it's supposed to be open until 11. What's going on?

Worst XXL bacon cheeseburger , raw boiled looking bacon with water dripping off it , cheese not melted , burger STONE COLD. Got my money back and went to KFC next door! You’ve lost a customer.

Very bad food,l wouldn’t recommend this place, waste of time and money

Miserable. Cold burger, stale bun that turned to dust, undercooked chips, cold burger, dirty tables. I ordered one of my favourite burgers, an xl bacon double with salad and it was dreadful. I believe that you can taste when someone puts pride into their work, and there is no love here! I did get a refund without arguing, so 1 positive I guess. 2 meals for £24, that's mad and very bad. Drive on peeps...

BK Moto Leigh Eastbound (7.45pm 13/10/24) Very disappointing experience tonight waited 30 mins for a simple burger meal. Zero communication or apology from the serving team. I was polite and asked for an update and was given attitude. Once my food was ready it was placed on the counter and left. @headoffice something seriously wrong with this team: they are unproductive and unmotivated not representing the BK brand or expected service levels .

The worst Bacon cheese burger i have EVER had. Bun and cheese straight out of a fridge i think, burger am bacon was room temperature so cheese didnt melt. This was at 930am on 10 October

Was a long wait from ordering to the food being ready at the counter. Tables were clear of any previous customers meals, but the floor was in need of a sweep in the table area.

No staff , poor service, poor food. Definitely not fast food

Service was slow, front of house was filthy with overflowing bins and uncleared dining area, which the staff openly ignored. Food was hot and of expected quality. Let down further by not acceping American Express. Avoid in future.

Over priced, extremely poor quality of food and service. Chicken more like a salt sandwich and warm, cold drinks. No ice. Automated order system, broken and very slow service. Clearly, we won't be back anytime soon!

Service very very slow almost snail pace untidy tables not clean very dirty

Slow, filthy, disorganised. This is actually the worst fast food experience of my life

Very high standard food, staff friendly, waited a little longer but understood due to the lunch rush, place was clean and the worker darcey deserves a raise

The worst burger I've ever had! No que, the bun was stale and the staff were more interested in talking to each other rather than concentrating on customer service. Disgusting!!!! Sort your selves out!!!!

Possibly the most understaffed I have seen any Burger King. And they're usually understaffed anyway. This appalling for a BK at a service station!

Asked chicken burger without bacon but served chicken and bacon and when we reported it the attitude was really bad….. never going Burger King again

Sam gave me really good service

Very beed cold and wrong food not recommended

Waited 15 minutes for a so called fast food restaurant when it wasn’t busy, 2 maybe 3 people waiting. Chicken Royale with cheese had no lettuce but bacon although no bacon was ordered. Chips were cold and the sprite drink was soda water. Only positive was the guy who served us, seemed to be the only one behind the counter doing everything. 1 member of staff visible isn’t good enough for a Services stop off. Reading previous reviews it seems a common thing so won’t be visiting Burger King here again. Poor

Visited Leigh Delamere Burger King eastbound today, food was cooked to order, staff were friendly and service with a smile. Dining area was clean and tidy when we sat down to eat.

Food mostly cold. Burger gave my son food poisoning. Avoid!

Great service. Quick and efficient. Served fresh and hot.

Went through drive through had to wait 15 minutes for burnt food. After waiting 15 minutes staff came out and was abrupt and rude, shoved the food in our window and made a sarcastic comment about my parking this was Sunday the 28th of April! Disgusting staff

I love the whopper, it’s delicious😊🤣

Hands down the sloooooooowest fast food we have every experienced. Not many people queuing, yet 25 minute wait for cold burgers. Appalling.

Entire restaurant was dirty. I had to clean my own table. Food was average. Pack your own sandwich rather.

Literally sat in here right now as I'm eating my share box and typing just come from a long day of being short staffed, on a long trip home for the weekend. ordered a share box and a burger meal. Its very clear the staff are overwhelmed as there are only like 2 or 3. yet they have the attitude and willpower of a full team! They are very friendly and going as fast as they can! it seems like everyone understands as since I have been here people have respectfuly waited. I only hope that customers before me have been patient too, as their patients will be rewarded. the staff are Alfie Clifford Callum Hardy Ruben Day. From one person who has been short staffed to another team who are. Thank you very much! People don't say it often enough, but your effort and dedication is noticed by people.

Absolutely pointless having a drive thru, not staffed and no sign saying not in use, won’t waste my time again.

No queue so expected a good fresh meal. Burger was cold bun was cold and chip were half full due to not enough in the tray to fill the bag by what I saw. No communication by staff other than order number and that was it

Lovely stop off on a long trip, the chips were delish and the service by Fineas was super

Fantastic service from the server at the counter today. The food was fine, but it’s pricier as it’s at motorway services.

Why are you making burgers with very stale buns. Absolutely disgusting and even the fries were nasty. I usually enjoy these burgers if nothing much else is on offer but not at this store.

22 minutes from my receipt being printed to my order being handed over.

Dirty, slow, over-priced. It's about 88 pence per chicken nugget. You have to wait over 25 minutes for them. The place is dirty and messy. The service is almost non-existent. I'd recommend the KFC or Pret next door!

Thanks to Burger King it was delicious as always 😋

Wanted to leave a review about the staff more than anything. I had added milk and sugar to two cups of hot tea and was wondering how to get this and our burgers to the car as I was struggling with crutches; straight away Eddie Tomlin (the gentleman who served me) with a smile, said he would carry these to my car, above and beyond! So kind, thank you. I recommend you for a rise!

Very nice place and food, clean dining area.

Took 3 orders to get it right,an when I got it it was cold an so dry

Wish I could put 0 stars. The worst experience I’ve had at ANY Burger King Waited 20 minutes for food and when I mentioned it I was met with a “no you’ve been waiting 10 minutes” in a horrible tone calling me a liar and proceeded to tell me it’s on the screen when I had a receipt in my hand which said the time I ordered! And to make matters worse the way he spoke to a customer when he asked for ketchup was just awful 6:30pm West bound services Leigh delamere

We were there over 40 mins waiting for food, which was cold, wrong order, one wasn't vegetarian but should have been, one burger covered in hot sauce. Lots of people waiting, unhappy, 2 young staff trying to cope and stressed. Customers could hear swearing from the food prep area, and we have to wait 10 mins for a refund. Such a terrible experience and caused us a delay in our onward journey. Nothing good to say about the experience.

really shocking experience. over 20 minute wait at the drive through and i was the only person in the line. everything in the order was wrong except the drinks. missing items that i had to remind them of, meal/item sizes were wrong and i ordered vegan nuggets which could’ve actually been vegan but seeing as everything else was wrong i didn’t even trust it , and felt horrendously ill after only eating a couple. absolutely rubbish. do yourself a favour and don’t bother.

THIS IS THE WORST! After waiting over 20 minutes for our food and watching the teenager workers messing around and not cooking, we asked for a refund. It wasn't busy in there so was no reason for it to take so long. The refund took a further 10 minutes to do as the staff was clueless. Today I had a notification from my bank to say they had refunded me the £31.90 I had paid, but they took a further £34 from my bank account somehow. It really is criminal. Whilst there other customers was also unhappy. I'm glad I never ate their food because the staff just didn't give a toss. Avoid them like the plague.

We waited 20 minutes with no sign of our food. The same was happening to other customers who had waited longer than us. Meanwhile the staff were messing around wiping down the ceiling and stuff?! We asked for a refund and rather than getting our money back then have taken money again today.

i never give reviews but im leaving this here out of the need to tell everyone to NOT GO HERE and save your money and the disappointment that will come while eating here. the bun was so dry and crumbly, fries were undercooked, service was slow. honestly the worst bk ive ever had and possibly the worst rated bk in the uk

On holiday, best Burger King I’ve ever been to, staff so friendly, management so helpful, would definitely recommend. Quick service, very busy but accommodated us very well.

Dirty tables, not enough children's options on the screen menu and when we asked about a kid's cheeseburger option, the guy said he would go and find out. He never came back! Rude staff and terrible customer services...avoid!

Really like their fries . . So much better, than those limp one's from Maccie D's. (Better tasting burgers too!)

The food was lovely and cooked exactly as expected. The price was a bit on the higher side but at the same time, it is a motorway services so I will hardly hold it against them.