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Score
OpinionsNoteGoogle4543.5

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Food portions small and expensive

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Andrew Sheldon . 2024-08-28

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Absolutely terrible staff, they were more interested in standing around talking than doing the job. Machines were turned off at half past nine, even though they shut at ten.... As with every burger "king" I've visited in the last twelve months. Let's face it, they're a dying business. I just can't understand why the management is so bad. Maybe they should try employing someone with a decent work ethic. Kebab house it is then. 🤷

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Kingov sting . 2024-08-19

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Food was hot. Place was clean , staff were friendly,so all good

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Malcolm Brown . 2024-08-17

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Well done to staff very efficient thanks

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Roger Moore . 2024-08-17

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Great food and service but this one short staff member kept going all out singing their heart out as if they were preforming their own one woman concert. Really put me and my family off of ordering was a total distraction

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Robert Warren . 2024-06-18

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Drove 40 minutes, spent 24 pounds on 2 menus. Got home to realize their most expensive burgers didn't have any lettuce or salad or tomatoes. Only meat and cheese, ended up in the bin. Absolute jokers. Stay away

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Gena Cata . 2024-05-26

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Great banter with staff. Pipping hot food cooked to order.

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magnet fishing Janners . 2024-05-20

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Food stale. Seating grubby. Staff rude. Never eating at a bk again.

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Ching Wei . 2024-03-21

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The food was delicious and the staff was friendly and made me feel welcomed, also the restaurant was very clean.

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Groovy George . 2024-03-20

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Brilliant food and very friendly staff especially the girl on the front counter she helped with anything needed and even added extra ketchup and salt in the bag

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kieran hemmings . 2024-03-20

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Fresh food and fast service. Helpful staff

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Cheryl Hodge . 2024-03-20

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Great service, lovely friendly staff and great food

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Samantha Kerr . 2024-03-20

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I recently visited this place and unfortunately, it was a total disappointment. First off, the wait time was excruciatingly long. It felt like I aged a year waiting for my order. When I finally got my food, I wished I hadn't bothered. The burgers looked like they had been sitting out for ages, and the fries were limp and soggy. The place itself looked like it hadn't seen a mop in weeks; Needless to say, I won't be returning. One star is far too generous for this.

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Martina . 2024-03-15

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Honestly the must disgusting bk I have ever been too, the people were mean and the bathrooms were DISGUSTING

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Maricarmen Aguilar . 2024-03-13

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How slow is the service in this place !!!!!! Not exactly a busy time that we got here but the staff aren't in any rush !!! Seating area OK but could do with some staff attention ie bins and floors

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Richard Bredin . 2024-03-08

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Never was a big fan of Burger King but this one did a big burger with bacon and onion rings. After eating a few of these I went in one day to be told that they don't do it anymore and that it was a special! Got recommended another with onion rings, I wouldn't even feed it to my dog! Why would you take the best fast-food burger from the menu when everything else is utter rubbish? Never been back since.

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Ben Craze . 2024-03-06

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As soon as I ordered my food I received it within minutes! staff are very friendly especially the manager and the elderly staff member. Would recommend

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Keiran Vallis . 2024-03-05

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got food delivered and it was the completely wrong order and all cold anyway, tried to call no one picked up, bad :(

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Megan Barter . 2024-02-04

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On my visit today the cashier would not scan in my loyalty card - and said they didn’t do that at this restaurant - where previously they did take the loyalty card and applied the discount - the lack of consistency and customer service from the staff member today was very apparent today!!!!

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I Fix Kernow - iPhone Repairs (I Fix Kernow) . 2024-01-29

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They wouldn't take card aparently the till is only cash and the kiosks where down

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Jordan Smith . 2024-01-24

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It can be hit and miss, but only one around. If there quiet you will get cold frys and cold dry burgers that have been sat around.

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Dave Oakey . 2023-12-02

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People were lovely, the food was nice and our order was all correct (which is rare in the b.k in Plymouth city centre) it is a good court attached to hotel so plain but comfor

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mitch tunicliffe . 2023-12-01

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Fast service and plenty of space to sit.

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Jack Richards . 2023-11-26

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I think the staff could do with some more staff training to be able to interact with the public. It seemed a bit of a bother asking for sauce, and the individual seemed it was too much trouble. Didn't feel like a place you could be welcomed at any time. The food was fresh and cooked to order. Tasted fabulous and enjoyed every mouthful.

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Ian Shahan-Shields . 2023-11-25

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Tastier food than its rival,but very small burger.I thought I'd ordered from the kids menu!

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Sean Whitfeld . 2023-11-25

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Great tasty food,very friendly and knowledgeable customer service.Highly recommended ,visit again for sure.

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D B . 2023-11-14

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Tried to order from the machine it kept the removing stuff off my order Went to the counter only to be told I can only do it through the stupid machine staff on power trip

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Gary Champion . 2023-11-11

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Whether going to this place in person or using a courier like Deliveroo or UberEats, there is literally always something missing! Or most of the order for that matter. Ordered four meals this evening and received only 1 drink between the four of us, no chips whatsoever….all sides we purchased didn’t show either. At nearly £40 on a Saturday evening, very far from a joke and it just keeps on happening. Safe to safe we won’t be using this Burger King outlet anymore, tried ringing and got a young chap who didn’t seem interested and just wanted me off the phone. Absolute joke.

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Jim Trainz . 2023-09-30

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Rude staff that couldn’t care less about the food they serve which is often stale ,cold and missing from online orders. GO MCDONALD’S instead!

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Terri . 2023-09-30

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Burgers weee really good and so were all the bits like the bites and the Dorito chicken fries. But the music was really odd like being in an elevator.

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Sean Harmer . 2023-09-24

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Great food, great service as alway's 👍👍👍

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Andrew Allen . 2023-09-12

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It's probably the only "Burger Thing" in Cornwall anywhere near to Bodmin town (which does have it's own "That Donald's"). Feel very lucky to have discovered it - a hidden gem !

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Tamas S. Kiss . 2023-08-09

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Very rude staff . The “manager” is a joke

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Rob . 2023-08-03

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A great fast food shop tucked out of the way from the main road and situated in the services at Saltash, which consists of a Travelodge, Subway and Burgerking and that's it. Good food and service every time. Shame about the surrounding service area, being in need of a revamp, not very pleasant to the eye.

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Geoff Dennis . 2023-07-25

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Only used the toilet facilities

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Kris R Henry . 2023-07-20

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Lukewarm food, brown lettuce and warm drinks. Whilst you don't expect it to be a gourmet experience, you do still expect it to be the money. It was extremely busy and the staff were doing their best but would advise giving it a miss during busy times.

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Paul Trace . 2023-07-16

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Visited Sunday at approx 8.45, so just before close. We were the only people inside the services it seemed, which was kind of strange atmospherically. The lady serving was friendly and polite, making me feel comfortable and happy. I felt appreciative of how she kept me in the loop with the progress of my order, smiling each time. It was nice. No.. The experience was great. Really loved the large portions of chilli cheese bites sooo much, really appreciative. Spicy mayo was a delight too! The only things that could have improved the visit are the melt king box meal being available and being able to order on the mobile app. Overall pretty happy.

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Amy Colleen . 2023-07-09

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Chips cold and burger barely warm. Service was very quick which seemed to suggest the food was just kept warm in advance. Poor

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Mike B . 2023-05-06

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The guy with colourful hair. Had a face like thunder. He gave me about 8 chips in a large meal with out exaggeration. When I asked for more due to its a large meal. He looked at me like nepolean dynamite the film.. And scurried off and come back with the same amount. He then asked me do I wnat my sweet chilli sauce I ordered to. Well obviously I do mate I ordered it. But I said no just to see what he would of done as it was in the order reciept. I didn't get it. Also the bacon is Cold. And I'm sure that he was on some sort of legal high or like opiates. I had to travel so soon as I could I tucked in as I was starving. Wouldnt reccoment. And I would like a refund

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craig john . 2023-04-17

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Was waiting at counter. Untill asked was told to use computer. Which was not easy to use if you want to customise. Asked manager why dont you serve at kios. What would you do if someone was dyslexic. To be told thats what corporate want us to do and walked off. Rude. Did get a burger but couldnt customise to what i wanted. Not hot. And staff not got a happy to help attitude.

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Amanda Coleman . 2023-04-10

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The liars said they were open until 10pm (updated 7 days ago) drive to them and nobody's here. Why waste peoples time, glad McDonald's was open up the road

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Tom Varcoe . 2023-03-29

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I'm waiting at the till to be served, 3 min of being ignored then one of the lads tells me to use the kios, Not only is he happy to be lossing his job to computers, he's also happy to never take cash, First time in about 2 years iv had burger King, won't be going there again if there own staff are that lazy

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Drugans Ltd . 2023-03-23

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Empty when we arrived, 4 staff all doing nothing and the restaurant was filthy. £10 for a ‘meal’ which was thrown together, lukewarm and the actual burger was about 3mm thick, the bun was stale and the whole thing a disappointment

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Larissa Bruce . 2023-03-19

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Tables nd general eating area was not overly clean or welcoming, but the food was hot and tasty.

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Donna Eunson . 2023-01-19

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I love the guys at Saltash! Food is always fresh and well presented. I always add a wee note to my delivery instructions to say Hi and today I got one in return. It made my day! 😁

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Tamara M . 2022-11-15

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Fast service for a late night visit. Plenty of places to sit and eat, takeaway option there of course. Good parking area

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Paige Parkes . 2022-11-04

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Always had a lovely burger and latte is really good

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Vivien Pollard . 2022-10-23

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Really good, normally very quiet, quick service and pretty clean.

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Phil Bridge . 2022-07-25

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Friendly staff and the place is spotless.

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Jackie Ryan . 2022-07-11

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Not good. Have been here before very slow customer service.Burger king is decreased in the quality & size of the food, but the price is increasing

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Bobby Dex . 2022-06-28

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I can only comment on delivery food, of which was overpriced, dry, chewy (not in a good way) and tasted either over or undercooked. Alternatively possible reheated from the day before. I have eaten in at a burger king before and what I got delivered was by no means anywhere near that level. This leads me to believe that they are a little less concerned with what they send out to customers, as they don't have anyone to deal with face to face. Nothing good about this, including them not even being able to follow the entire order and put a few sauces in the bag. Hard task that huh! Would give zero stars if I could, as strongly feel ripped off, which I don't expect from a so called reputable international food chain.

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David . 2022-06-25

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Food was cold, incorrect meals ,staff everywhere looking busy but doing nothing . Terrible management, I was refunded yes but the experience was abysmal and won’t be going back, it was like a inconvenience I returned the meal and the flat coke that tasted like dish water, everyone of my children said taste this dad! no excuses for what was a treat with my family turned into a nightmare . When you enter the building your welcomed with dirty greasy finger prints all over the door then the smell of the toilets. Bad bad management and should really look into the running of this chain . I won’t ever return

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Glenn Bawden . 2022-06-13

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My husband loves coming here it's just around the corner and always a very fast service and the food is always good. Burgers look and taste better than McDonald's. Big car park which always has plenty of space but the seating area is currently closed while they are refurbishing

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Victoria Pearce . 2022-06-02

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The guy with the red hair never seems to have the milk shake machine running

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matal fatal . 2022-05-22

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Great staff, fast service. Cheers

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Zowee Moore . 2022-05-12

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Service and food was really quick. Food was really hot and not lukewarm like someother places.

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Becky Chapman . 2022-04-29

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Not good at all !!! Not worth the money

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Samantha Tomlinson . 2022-04-16

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But pricey as per motorway service station but food was great 👍

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Nicholas Brown . 2022-03-19

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Hard to find due to McDonald's gleaming lights shadowing it's much better rival. They have been put in to the dark... the lights have been shut off, and they have been suppressed

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Thomas Carter . 2022-03-10

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This was an absolute nightmare to get to. No signs, every car we saw went up the wrong street to get in. Sort it out 😂

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Alexander Stewart . 2022-02-27

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Was good as far as burger kings go, tho felt the bun was a little stale on the whopper.

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F H . 2022-02-17

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Great service Food was hot and fresh

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Stacey Beston . 2022-01-29

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Clean and tidy. Friendly staff. Would recommend

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Andy Phillips . 2022-01-19

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Fresh and juicy my chicken burger was all right! Not so many ppl in eating in still closed. Only take aways.

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Marcin Michaś (Arcan vel YaoShin) . 2022-01-13

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Been going to this place for years. Great food and service

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Jewel Thalukder . 2021-12-26

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Always a great and fast service! Place look clean and tidy. Shame that sitting area is shut.

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Marcin Wilski . 2021-12-06

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Our last visit was Cash only & incorrect order received. So make sure you've got enough cash on you & CHECK your order, when you receive it, at the till. Food wise nice and tasty but not very generous with the chips.

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David Richardson . 2021-11-26

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Food for hubby not myself, but he enjoyed it, staff were polite, place was clean and well covid laid out.

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Jacky Pengelly . 2021-11-25

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A lovely place to relax, had the mud spa followed by 2 course meal.Good value for money. Look out for Groupon offers.

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keith wildman . 2021-11-18

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Halloumi burger was great, so was vegan option

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Rachel Bunce . 2021-11-13

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Good service. Burger over cooked and dry.

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Kevin Marshallsay . 2021-11-02

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Typical burger king but in quite a run down area.

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Jo-Anne Warburton . 2021-10-30

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Got the orders wrong had to go back and get it changed

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Sharon Moon . 2021-10-25

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No queue. Quick and friendly. Reduced menu but same everywhere

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Richard Hudson . 2021-09-25

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Very nice. I wasn't feeling well and the staff helped me to a seat, very helpful and very pleased with meal

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Linda Channing . 2021-09-10

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Possibly the worst experience I have ever had eating at burger King. Staff were unhelpful and abrupt. Menu was incredible limited (had started to close down maybe and couldn't be bothered to do anything fresh) Had to ask to have my chips to be replaced as they were cold... as was my burger but by that point I had had enough. Was quite ill throughout the night and can't imagine it being for any other reason than this place. Not happy and will be leaving burgerking alone for a while

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Darren Hall . 2021-09-03

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Terrible service terrible food would not recommend

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Matthew Norman . 2021-09-02

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Nice food and very clean. Currently no eating in as of August 2021

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Steve lipinski . 2021-08-31

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My daughter and I stopped here and it was clean, easy to navigate and we were served quickly and efficiently by a friendly team member. The order was hot ,fresh and correct.

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Jude Price . 2021-08-12

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Burger king is amazing but the thing I don't like is that it's got seeds on the buns 4/5 from me

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Cadan Dale . 2021-08-07

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Love a burger king. So much better than McD. Also this one is always quiet so no queues

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Chris Dennison . 2021-08-01

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All good, but only 4 star cause the toilets on site have been put off use for ages

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J Brooks . 2021-07-29

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Busy, ran out of a lot of items. Not very good covid-19 measures. Staff were friendly.

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Amy No last name . 2021-07-27

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A bit hidden away but the food is gorgeous and it came very quick

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Scott Mac . 2021-07-24

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Good friendly staff and fresh food

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Gillian Lowe . 2021-07-17

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Food was good Shame it took 45 mins to come out . Can't blame the staff , they were totally under manned. Sending out delivery before waiting customers didn't help peoples frustrations .

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Adam Bushrod . 2021-07-09

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I'm usually happy to pay extra for Burger King but the burgers tasted like they weren't seasoned not the usual quality you get form burger king. They left the sauce off my partners burger so she had to add her own with one of there sauce sachets. Unable to purchase a milkshake either without any explanation why they weren't selling them. Even though there on the menu board. Better off going over the road to Mcdonalds and paying half the price for a meal.

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Jonathan Davis . 2021-07-03

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Very slow and not got the new coke drink

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Matthew Hall . 2021-06-30

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Covid compliant, fast, friendly service.

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Moys Wilcox . 2021-06-03

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Good food, but no seating inside.

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Brian T Erskine (Osca) . 2021-05-25

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I seriously wish I could rate this place 0 stars, this service station is a dump and also the food is contaminated.

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Twitchy Playz76 . 2021-04-28

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Shoto never open and is over priced when it is

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John Chris . 2021-02-23

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I have just wasted my time & fuel for the 3rd time due to their website saying they are open when they are shut. How hard is it to update your website burgerking? You obviously couldn't care less about your customers.

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Sarah Hills . 2021-01-31

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Staff are good but always seems to be they don't have half the stuff on the menus. Milkshake machine must be the shiniest around as it's always being cleaned and so unavailable.

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Faye . 2021-01-08

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Arrived the other day at 3.20ish. The kitchen was empty and in darkness. No notes to say they were on lunch. No times to say when they'll be back. Nothing. Not impressed waitied 15 minutes before someone in subway told me they were on lunch and would be back soon. Very annoying especially as NOTHING states. Just a dark kitchen with no staff.

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Courtney . 2020-12-01

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Service was great, but food was awful. Should of gone maccys

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Tan Bowyer (Nifty) . 2020-10-21

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Not overly impressed. Ordered chicken fries + fries for grandson and a cheeseburger. The cheese burger was hardly warm the sauce dripped over my clothes, we were not given any serviettes. Asked for straws, was told we didn't need straws with the lids used, however 2 members of staff had touched the lids with their hands. Feel very disappointed and let down today. Nothing at all like the service I'm used to from Burger King Saltash!!

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terrie triggs . 2020-09-06

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Very disappointed. Had 4 meals, only got 2 lots of chips!!!

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Christine Wallen . 2020-08-30

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Long time since I had a burger King meal. I wasn't disappointed

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jeanette prunty . 2020-08-26

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Absolutely appaling customer service. Waited for 15-20 minutes to be seen by someone, only to be told that they actually opened at 11. Perfectly fine. But to have everything opened up tills on asking for the next customer giving the impression they were open only to be told after 20 minutes of waiting that they're closed. A simple sign on the front saying "closed" wouldn't go amiss

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Dominic Heelis . 2020-08-21

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