Burger King in Sandwell

This restaurant is of a good size very clean at all times and toilets also to.a very high standard. The staff seem okay here, but a smile and how are you today wouldn't go a miss. The times we have been have been quite but had a wait time longer than expected as if it was really busy.

I recently went to the Burger King restaurant in Oldbury I was served by a young lady Ms Davina (Crewmember). She was very kind, polite, very professional, I was very happy and satisfied with the Customer Service and how quickly and promptly I was served.

Extremely busy Saturday and there's only 1 person at the counter. Very understaffed. Food was smelling like horse shit, my fingers are smelling like horse shit too now. The burger was too smelly "whopper". I will never order burger king again.

The staff are always very friendly and helpful. The food might be a bit expensive but it's always delicious.

Poor staff performance ignored us tables and floor dirty waited nearly 10 minutes still not served couldn’t use it app won’t be going there wednesbury store a lot better

Never no ice in the drinks machine, lobby area dirty.. staff are friendly though

Always friendly service and food is always up to standards

OMG!!! Dry burger for £9 nearly, very unprofessional staff, AWFUL food!!!

Great service, the food was piping hot unlike some fast food outlets.i will definitely be going again.

Items never cooked properly or over cooked

food was very nice, delivery time took a while so was quite disappointed but the food made up for it

Take a look at the photos. Maybe Roland was after the bun and chips under the counter!!!!!

The pictures do all the explaining. The staff were really nice though. Maybe they were shorted staff or something. I think this was at a relatively quite time on a Thursday evening a few weeks back.

Thank you i tried to make an order but of course your website is trash so I decided to call you instead but of course you guys kept me waiting for 50 mins no answer so thank you very much im going kfc

Warm drink , salty burger I found McDonald much better

I made complain to manager about the toilets not the first time they are filthy and dirty and still being ignoring why they are like this condition. when I requested manager again, she was telling oh it’s you again and obviously toilets are dirty again so she wasn’t pretty professional but pretty aggressive and even didn’t want to listen me up just close the door and left and ignored all my request to rise this issue further and sort it out as rest of clients agreed me that this branch is filthy all over spillages rubbish and messy .

It's a good place but staff never clean tables

The food was excellent, I have to say. However, we sat surrounded by dirty tables piled up with used packaging, etc.. was very of putting. The toilets had not been recently checked. Dirty and smelly with no toilet paper in either. No staff came into the seating area during the 45 minutes we were in the restaurant to make any attempt to make it look decent.

The floor was a mess but seemed like there was only a few staff on with a good few customers. Food was good as can get though.

Very nice and clean place ,good value meals

Used to come a few times a year when peckish as the BK vegetarian burgers are awesome BUT!... last visit put me off for life. While at the counter saw the cook had a tissue in his hands and was blowing his runny nose (clearly had a massive cold) and at the same time was preparing the burgers (no gloves) and I WALKED OUT WITHOUT ORDERING AND HAVE NOT BEEN BACK..... AND I WILL NEVER RETURN!

The place was filthy long wait to busy with delivery order's the attitude of staff unreal considering there role as front line staff won't be taking grandchildren there again I suggest you want to eat in don't use oldbury I won't go again and this was around 6 in the evening

Ordered through Uber, immediately wasn’t off to a great start as our food was an hour late. Regardless, food arrived but unfortunately we received the wrong order. 2 chips and a Capri sun came instead of two chicken burger meals. Chips were cold due to how long they must of been sitting there. Contacted Uber to no avail, tried contacting Burger King themselves but could never connect with them. Overall very disappointed and I would advise to stick to a McDonald’s if you want a faster, more reliable service. Ridiculous waste of time and I would still like a full refund as this hasn’t even been resolved.

Food wasn't cooked properly, assistant manager was rude and patronizing with me, I think he definitely had issue with my nationality and colour of skin, as I felt he was being a bit racist towards me, .. would never recommend this burger king in Oldbury.. I will be emailing head office to make a formal complaint about manager and how rude he was!!!!

A very very dirty restaurant and counter

The lady who took our order clearly did not want to be there we waited In the bay for food which we did not mind she brought our food out without a word handed food over had a face on her we said thank you 😊 she walked off took out her phone so rude and un friendly

Management need to learn how to speak to their staff!!!! Sweetheart, you run a fast food restaurant not NASA!

Burgers were great , coke machine not working. It's OK but not wow

I called them like 10 times to change from pick up to delivery but never got them. And I couldn't get my food even though I've paid for it. The service is very bad!

Just wanted to congratulate BK on missing items yet again, it seems on every delivery based order all their stores miss items. Hands down you guys are the best at what you do! All those years of training, guess all that sucking up to higher management doesn’t allow for your brains to actually get the basics right.

The staff work tirelessly to deliver quality, hot food as fast as they can for so few on shift..well done all 👍🏼👍🏼👍🏼

Absolutely outstanding service by the assistant manager Joshua Jones. Joshua took his time to help us when we were struggling at the self-order machine. Such a pleasant and helpful gentleman. He's a great credit to the store! Food was well presented and I enjoyed the meal with my family.

Filthy, rude staff and an almost 20 minutes wait for ONE meal and extra fries! On top of that, they missed the extra fries and I had to go back in! About 6 delivery drivers huddled around the counter too. Worst burger king I have ever been to hands down.

Ordered a whooper meal but received chicken fries and a box of fries. Tried to phone burger king, Oldbury no one answered the phone. Had to order again. Trying to get refund. With no joy.

Ordered from here via Uber Eats. NEVER AGAIN. Experienced food poisoning thanks to the burger I ordered. Want my advice? Stay away.

Friendly staff Always offfer free coffe for drivers

Great food as always and friendly service thanks

Shame they don't offer BK Breakfasts...

Just a coffee. Good quality coffee.

Tried to contact numerous times to ask for some sauces with my order since you can not get them from the website, didnt pick up once a waste of a kids meal because of no sauce

the restaurant doesn't answer the phone. I waited an hour and a half for an order that was supposed to arrive within 40 minutes. I will not get a refund for canceling the order because the restaurant started preparing my food, which is not true. this is a joke

25 minute wait for good ... again ... thought this was fast food ? And then when arrived was cold

these guys havent got a clue this is my 5 th time my order is wrong or missing items WAKE UP so disgusting service i like chicken royale as i crave as i am going thru a medical episode THEY Get it Wrong EVERY TIME management need to train staff more and less of attitude i have just Spoken to the Manager Jenny after 11pm, she was so aplogetic as my 6th time ordering was missing items , i hope she takes on board what we all are saying i paid £42 pound order today only to be missing several items Jenny please train your staff to read the order properly this is not about being refunded but spoiling someones meals would you like that?????? Once again big let down missing items when will they learn?? 15 /11/2023 missing items i dont want a refund but my food😡😡😡😡😡 wish i could send pic of large fries less than makkies and kfc these guys need to sort themselves now

I wish I can give it a zero star, the place is dirty tables not clean rubbish every where from tables to floor , no manners in customer service, don't no what they cooked the nuggets in but the oil needs to be changed as a horrible taste came from them, sack the lot and start again plenty of people can do a better job then the ones work in BK Oldbury at the moment

It's much tastier than their competitor.

Only had a £20 order and wait time was 15-20 minutes which is beyond a joke especially when I was the only one in the store that ordered. Staff were rude when finally giving order and shoving the food in my face after singing for the best part of 5 minutes which was also terrible :) 15-20 minute wait was definitely not justified.

Ordered a chicken royal meal and had to wait 20 odd minutes. Food was cold and both staff Darcie & Elizabeth were horrible. Shoved food very rudely. Definitely unhappy to serve customers. They both need a course on customer service clearly. 20 minute wait for 1 cold meal is unacceptable.

Cant fault it, havent had for a while and much more prefered it to maccies.

Cheer up, Darcie and pay attention. Didn't ask what drink I wanted and when i told her she still didn't give it to me cos too busy chatting. Cup lid wasn't put on properly and lost half if it in the car. Cold, greasy food and terrible value. Darcie my dear, you were all smiles chatting away to your colleagues about the RSPCA in front of me but when it comes to doing your job you talked to me with contempt. The instant change in your attitude was astounding. Not paying those insane prices to be talked to and treated like that, Won't be back.

I ordered a bacon double XL Meal with a coke from deliveroo, when the order arrived - a whopper meal with nuggets and a Fanta turned up. I reordered and tried to call the store during this time but they kept putting the phone down. When the order arrived again it was wrong for a second time. Definitely don’t waste your time!

I and my family fans of Burger King went last night to have dinner ordered four meals served by lady Elizabeth who is not happy to serve customers after she threw the food in try she never give any sauce even no drinks with our meals went back to counter ask the gentleman to give as our drinks if possible as we paid for it set with kids to have our dinner food was cold made with carelessness but the shocking was miss Elizabeth got another family to serve and she was very happy to serve them and offered them sauce and drinks and even smiles l thought what is deferment between as the only deferment was same ethnic to miss Elizabeth??? This was really bad experience never expected this much for just dinner this woman need urgent manors courses and customer service training, Avoid this place nothing good very poor service and no MANORS !!!

Food arrived cold missing the onion rings missing 1pt of fries missing 1 drink . Second time this has happened. Complaint sent to head office and yet again no response back

Not a great fan of burgers in general but with the gran kids it had to be done. Staff really helpful and place was clean better than the other burger chain for taste

Pre ordered food was swiftly served at a busy evening weekend dinner time. Food was hot, burgers were well prepared and greeted and served with a smile. Couldn't have asked for anything more, thank you 👍🏼

I ordered in store and still got cold fries

Great food and friendly service 👍🏻

Hi I am Uber rider satff is so rode

My partner ordered food from here to be delivered, the food never arrived they are not answering phone and we are out of pocket and still no food. The cheek of tge driver has marked as delivered too. So not sure we will even get money back

Good food, done fast, great prices when offers are on.

Toilets were in a absolutely disgusting condition, service is too slow and then got the order wrong after that

Definitely recommend! The food is amazing, and the place is so clean and there’s rarely any queueing.

I love a burger king but don't think I'd go back to Oldbury retail park . I was missing a meal and as I live 20 minutes away wasn't going to go back unless I spoke to them regarding this but I must of called 20 times not once did they answer shokcking

The tables were dirty, and the floor had lots of paper on the floor. When staff was notified of the condition, no action was taken. Ended up having to wipe the table with a paper towel b4 vould sit down

I tired the Vegan Whopper , a major disappointment, very dry , poorly prepared , lukewarm at best . To make matters worse the customer service was appalling, the staff aimlessly chatting to each other instead of focusing on the customer. I will definitely not bother going back to this store , I strongly recommend Burger King Head Office monitor this store .

Had to wait half an hour for Aberdeen Angus burger meal. Just as I was approaching counter to complain about 10 numbers suddenly appeared on the pick up screen. As my meal was handed to me I mentioned that I had been waiting ages. The staff member apologised, she had been on her break, and gave me another milkshake since I had already drunk mine. The chips were ok. No complaints there. Thd bun was lukewarm as was the patti but the meat tasted nice. The rest had to be discarded as it was a stewed mess with inedible green stuff with hard stems. Would have just preferred a bun, the meat and a slice of tomato. It was clear the burger had been slopping out under the food rack for ages. Very disappointed. They obviously have inexperienced staff problems while their number 1 till staff member is on her break.

Dirty tables, old moulded food on the floor , slow service, then food barely warm. Not good Burger King

i love you burger king with crispe fries

Worst staff working here ever disgustingly rude and lazy people . Needs some serious management and new recruitment. Drive through today giving wrong order and then telling us to go back into the que to get the correct food . Time 21:10 Date 27 May 2023

I love this burger king . I only go to this one better than the Brierly hill one , very friendly welcoming staff

To both female colleagues who turned us away at 10:30 to purchase a Burger King after a long day. When we went to the machines to place a self order inside the restaurant, both female shouted across the restaurant, will you couldn’t place an order because the restaurant is closed at 10:30 in the evening, and we know they closed at 11. It’s nice to know that your colleagues are more interested in trying to leave early. but not to worry UberEATS save the day so they did make a burger eventually put the way we had to go get it was a bit sad. Sort your staff out.

3 times the ice cream hasn't been placed in the holder correctly and fell inside the car when passed over that's just careless then glared at like it's my fault! Girl on drive through has a terrible tone when speaking acts like she doesn't want to be there. 18° heat and they have us waiting for our food with ice cream Manager needs a chat to staff if u don't like the job don't take it out on the customer

I Ordered from the burger king app and nothing arrived I phoned them and they said contact customer services ,I sent a email and I'm still waiting for a response 5 days after the email.

Great freshly prepared food in all the times I have visited! Only downside is you do have to wait sometimes bit it is worth it Much prefer this over the other big two fast food restaurants, would be nice if the prices were a little lower Staff are very friendly and helpful!

I always eat here with my family because it is the best quality and good value for money plus it is always clean and staff are lovely

Spent £46 pound on meals from here to wait half an hour for it and for food to be missing when we get back home get your useless staff to check food before handing it to the customer instead of talking to each other no one should have food missing when your payibh these stupid prices absolute joke. This place has always been useless never using again.

Ordered from here using deliveroo for a second time. Loads of food missing again. Will never order from here again

Food was good, staff were friendly and very efficient. Will be returning.

Been there couple of times I always had good experiences at this branch

Average. I always used to favour Burger King but each visit now merely confirms that they no longer care enough. Service, freshness etc used to be first class and made the longer wait worth it. Now you get the longer wait with nothing to show for it. Not just this branch to be fair.

Would give zero stars if I could the food was inedible slop absolutely disgusting it went in the bin & @ almost £9 for a meal it's a disgrace. Fries were freezing cold & like cardboard & the chicken royale with cheese & bacon was awful the bacon was just pure fat with no actual bacon & I don't think the chicken was ever a chicken & the hot chocolate was just brown water. Staff left a lot to be desired as level of communication was a grunt as they clearly didn't want to be there. I won't ever use Burger King again

For all the fast food chains, I think Burger King is the best for the quality of their food. I personally never understand why they are never busy..

Been here quite a few times and will continue to do so, it's never really that busy inside which is where I eat, I don't really go through the drive through here as inside atmosphere is good. Always a table available and outdoor seating available too, prices are good, time to receive food is good, staff are friendly and haven't had a bad experience here ever, sometimes a minor thing with something missing etc but nothing that doesn't get resolved instantly. Very nice fast food spot.

not very happy with getting wrong change then being told by the manager on friday 10th march she was very disrespectful had rude attitude i even had to wait long for aswell watch out for your change people pay by card n not cash they carnt count🤬🤬

Is a nice place for family lunch.

I have ordered in this evening and I got fries with mosquitoes

Very clean, store respectful, and helpful staff

Food was great and milkshakes are better than Mcdonalds. The staffs need to ensure the food waste bins are emptied and the customer toilet is cleaned frequently.

Expensive average burgers served by grumpy staff, should have gone to McDonald's

Had a takeaway order. Quick check before I left and all seemed OK. Get home, wrong burgers in bag. How on earth do they train these staff. Nearly £20 wasted

Went in as just opened tables and floor dirty..woman serving was miserable fries cold

The food when we got it was warm so was the tea. It seemed understaffed as no one was tidying up, 2 tables were a complete mess with left over food and drinks. There was also food and wrappings on the floor. In need of a cleaner

The food was cold and they don't answer the phone. Very poor

Staff don't know how to speak with customers the shift 👨‍💼manager totally uneducated Joshua something very bad experience

Food was good but could of been a little hotter 😋

Apart from the usual poor app reliability service was better than the last time

Me and my family took a quick trip to Burger King after having a busy day for some good quick food. Walking in to this branch was the worst mistake of my day! Went in and stood at the till for 12 minutes while the staff heads down no hello no one second or I will be with you sorry we are a bit busy. Horrible 1st impression if it wasn’t for the fact my two kids where hungry I would definitely would not have spend any money in this branch. After over 12 minutes of waiting I then called the staff that was available and asked if I can place a order to take away. Her response was to throw the bag that she had in her hand and huff and puff her way to us, with the worst look on a person’s face I have seen in a long time. I had to get my partner to place the order as I was biting my tongue. After the order had been placed and paid for the wait was over 20 mins for the food, all the food (4 meals) crammed into one paper bag with 0 care and no apology for the poor service the long wait and the horrible experience we left. Got home to open the food and it was as horrendous as the whole experience today. Really hope you read this and make some changes

Given the wrong order twice. Not given cups for drink and all the tables were filthy . Luckily when they got the food right on the third attempt it was lovely

The chicken products are pathetic, had a chicken royale, it was like a big cheap chicken nugget. The interior was rubery mushy white rubbish with no meaty texture. It must be 80% flour or pea starch. For the price I felt robbed, if I order a chicken burger costing upwards of 6 pounds, I expect chicken breast full muscle texture not disgusting mush.

Staff could do with being more informative and friendly towards customers,disappointed that its card only on our visit and ended being asked by some other customer to pay for his order with our card and he would give us the cash,didn't realise we had to fill up our own drinks too

Cooked fresh hot and tasty great staff