Burger King in Rotherham

Ordered 2 meals. Service efficient. Atmosphere - at services so not expecting much to be fair - av review. Food terrible. Cold Fries with that much salt on they were binned. Burgers luke warm. Bacon removed off one as soggy fat is the only way I could describe. Other burger was lukewarm with burnt soggy onion pieces that left bad aftertaste. We’ve been to Burger King before and always been ok. But would think twice before going again now.

Izzy was polite and nice when giving my my whopper ! Food was amazing best thing after a joint

And once again, order was incorrect. First time through drive through, second time was delivery. The delivery was quick, but wrong. Missing 2 items. It’s not rocket science is it! It’s pick and place. The hard work is done for you. They just can’t be arsed. Complain, and you just get ignored. So thought I’d leave a review instead. Not that it would make any difference. I suppose it tells you everything you need to know, when they deliver your order, and the next text message you get reads “ Your order from Burger King has been delivered! Please contact support powered by Uber via 0800 088 5663 for further assistance” it’s almost like they knew it would probably be wrong!

Stopped here and had the best bacon double cheeseburger meal. It was freshly cooked and hot. Friendly member of staff.

Love the burgers way better than the other well known company, my only gripe is, every time I order for delivery you forget my dips, I even leave a note to say send the dips.

I found a hair in my Royale that definitely wasn't mine. When I went back to get a refund I told the girl behind the till about it, and then I was left standing at the counter for over ten minutes before the manager bothered to come out from the back and give me a refund. I'm not impressed. The manager was polite, but she didn't apologise once. Not good service at all.

Really had a bad experience as we came in 10 mins before 10 PM to order food and the person serving said we can’t take orders as boiler is not working. I told him I have 18 months old kid who is starving so just serve us fries again cold reply with no. I asked him that your website say’s that you are open till 10 so please do something for us. He said nothing can be done. I asked him to call manager and she said that it’s 5 before we close so how can we take order. Shame

We visited here on our way back from a school trip with 64 children and 8 adults. We rang about 40mins in advance and the staff were very accomodating. The meals were all super fresh and the children very much enjoyed them A big thanks to Kylie, Millie, Harry and Jess!

Not a great burger King, stopped here on 24 March 2024 around 15:45 and the food was terrible. Staff is not good they don't pack the correct order. Everyone getting their food was unhappy around me. The owner needs to check in on the place they are terrible. My order number was 770 if you want to go and check who did what. Rather get something else from the surrounding shops.

Food ordered 30 minutes ago, still waiting. Approx one order being brought out every few minutes. Terrible service, terrible experience. Inexplicable from a service station.

Absolute disgrace. Staff visibly “hiding” behind the corner and ignoring the orders that were in. Nobody making food, chip fried not even out on until my burger was ready. Overheard one staff member saying “just apologise for the wait, what are they gonna do?”. Absolute lazy, disgraceful, and downright disrespectful service from the staff. If sack them all as they are giving the business a bad name.

Food was the usual burger King food. Its a service station!! Staff were painfully slow at getting orders ready and to the customers.

Absolute joke how long they took for 2 items! Only 3 orders on the screen, so they werent even busy.

Food was to a good standard, however prices are a little on the high side. Waiting times are longer than expected. There was only one persom giving out the orders, there should be 2 or 3 as the services are quite busy. Considering the amouny of sales they are getting, they should reallu have more staff. But food was okay so cant complain.

Avoid and save your money!! Dry buns, cold burger, no chilled fizzy drinks not even a slice of tomato on the burger. If this is the standard of food Burger King is producing at over £10 a meal they should be ashamed

Very busy today ordered food took a short while to arrive, but was cold. Very disappointed.

Was literally dead. Burger came out very dry. Bun fell apart like it was dry and stail.

It took so long to get our orders and the boy behind in the kitchen was playing with the food & The food was cold. Everyone could see. Wouldn’t go there if i was you.

Was served by the lovely Ben! Great customer service. Fast and fresh food! Really great 👍 thank you.

Because this Burger King has self service machines. The staff don't acknowledge the customer. And they gave me different fries that was up to Burger King standard and that's ok but they didn't let me know that they didn't have the skin on fries

Took 40 minutes to come out and they got my order wrong and I was thinking that Burger King is meant to be fast food

The guy (not sure of his name) was very well mannered, very polite and helpful. Time and date 8/2/23@11:45 am, it’s nice to see a friendly face upon being served and spoken to without attitude, give this lad kudos. He needs the recognition he deserves.

Served the wrong burger, I complained and got laughed at. Awful awful customer service by all staff and customer service team that I've dealt with. Won't be using again.

I received cold food and the waiting time was very long

Forever slow , rude, and they never gives you paper towels ...

Food wasn't hot and don't think they could count to 20 as I only had 13 chilli bites

Absolutely shocking. 25 minute wait and finally get our food which was cold, so cold that we wondered if it had actually been cooked at all.

Very slow staff and no one come to take order people are waiting frequently.

The service was extremely slow when there was only two people waiting, with small orders. Staff were prolonging processing orders as they were socialising in the back. The baps were on the floor, the general cleanliness was poor and the fryer from which the chips were from looked awful. The chips were stale and cold ended up throwing them in the bin. I wouldn't bother with this burger king as their standards have dropped.

I normally like Burger King but today at this location I had the worst cheeseburger ever! The bread was very dry, like if it was old/stale; there was barely any condiment and the patty was very thin, dry and overcooked. Couldn’t finish it! My husband’s cheeseburger was the same so it was not a one off thing. Two stars because the fries were okay.

Not bad for home many they are serving. Food took a little while but was hot.

Terrible. 2 parents 2 kids cost us £30. OK it's a one off, let's go for the £10 meal, top of the range burger... yum.... er no. Awful. A single shred of lettuce constituted the salad which on the picture was tomato, onions, lettuce. One burger was cold. Actually cold. Replaced without question but still... come on. The cheese slices weren't even melted! Oh and out of interest... how do you make chicken nuggets taste like donuts? So weird. One more thing... kids meals sold out?? So for more money I had to build 2 kids meals from the sides menu... Absolutely robbed and wished I'd gone to KFC next door. Useless staff members who obviously don't care, they can't make a half decent burger, how do they get through life I wonder. Whoever owns this branch should be ashamed you absolute robber. Signing off, one h'angry customer.

The burger was dry and tasteless. I will not eat burger King again.

My food sat on the side for 10 minutes before being handed to me. The staff member in the till (17:50 - 01/08/22) was incredibly slow and inefficient and made it worse by serving and flirting with the KFC staff nextdoor before serving any customers.

There's bluelight discount so that's a point. Its quite pricey 🤒 but very yummy. Good value for money but can you be less expensive please

I like Burger King 🤴, you can actually taste the beef unlike some others I could mention

Kind ladies at the desk, the food is the same as the other burger kings. Quick service and clean tables.

Always love a burger king. 👍🏽👍🏽

Atrocious, sorry service ,long wait, cold Chips and coffee.

Waited so long for order. Staff got hump because after 30 mins waited we had to ask how long it was gonna take. So rude never go again.

We didn't go to Burger King, we went to KFC.

Love burger king fast service and didnt mess the order up

Whats the point of having burgers cooked to order if the bun and everything they put in it is chilled. So moments after you get the freshly cooked whopper its lukewarm to eat.

By far the worst food i ever had take away.

Cold and burnt,bun was dry. Chilli bites good, only thing cooked fresh. Waste of money

No real difficulties, service is slow though, consistently so.

Terrible also complained to their head office and told me to return to same store for refund which is 260 miles aways - great service BK

Only half a cup of coffee, not good

Quickly served, friendly staff, clean and tidy area to eat in

Was never a fan of burger king years ago wife bugged me into going fair play i enjoyed it

Cheeseburger tasteless and chips cold. I thought Burger King were good? It was dreadful.

Very expensive not like KFC next door.

Why have a BK UK app when it's not accepted here. I'm going next door to KFC. This is disgusting. This won't ever happen in the US or Middle East.

Food was fine . But the chap serving was exceptionally ignorant . Put all of our food on the tray left it behind the counter and returned to a conversation with his colleague. I asked if that was our food and was it complete to which his reply was yes. Please don't leave customers food sitting getting cold to have a chat with your friend!! You popit

Typical services bk understaffed and overpriced

The service station was pretty quiet and the food was fresh. Our server made sure we had all we needed.

Always awfully slow service. Stopped three times on a Sunday afternoon. Every time over 15 minute wait for food. Staff just stood about. Very poor.

Had Costa Coffee, good for a break on the motorway.

Carelessly take food with bare hands

Not a good visit, firstly ordered an Americano coffee and got a latte. Then the chips were stone cold, so we had to ask for replacements, which were given straight away with an apology, so not all bad.

Went to BK because KFC had pretty much run out of everything. Had a Bacon Double XL. Probably more expensive than it had any right to be but that's motorway service stations for you. The burger was great though. Almost certainly terrible for me, health wise, but pretty much what I needed. Staff were friendly too.

Quick service giving how busy it was

POS machine didn't print tickets so everyone didn't have tickets. Staff tried their best to help customers

Service with a stare. Not happy that they gave me a meat burger when i ordered a vegan whopper?!🤦🏼‍♀️

Cold food, very small burgers like for kids meal and expensive.

I ve paid for milshake, i did not received it because a mashine was broken...this is a joke

I have posted a picture of the meal that I received... 😔 Nothing else to say really other than I won't be going back anytime soon...

Couldnt use the vouchers on the app. Such a shame everything is double the price (nearly) with out

The wait to have your order taken takes forever and your food takes forever to be made. Really needs an improvement. Prices are really high for the tiny portion you receive.

Doesn't say much when Burger King runs out of burgers...

A welcome break on the motorway. BUT they never look like the pictures or what you see on the TV but I still enjoyed it ...

Few products available too long to wait and poor quality

I'm hooked on the plant based whooper

Unbelievable. Use the self check out, then had to wait over 35 minutes for food. This was meant to be a quick stop on a long journey. Now just agitated and 3.5 joys of drive ahead. 4 staff in total at a busy time. Disgusting

Service was not good as not enough staff working

Was left unimpressed with the food as I thought it quite greasy

Only one person dealing with ten's of orders....

Belting burger , fast service and friendly staff .

Good service and veggie burger and regular burger excellent value for money. Fries very crisp and fresh. All round good - only issue was some order machines not working.

Fries were dry. And cold... Burger was sloppy, cold and flavorless

Nice and clean place and very good eatables..

Nice that they have plant-based meals now but given that we were the only customers it was strange that they didn't put the chips in to start frying until the burgers were ready.

plant based whoppers and royales! only thing I couldnt do is order a Coke or Coke zero as they are not vegan at BK. perhaps it's due to their drinks machine. same for vegetarians though as they can't order through the touchscreen.

I do like a BK. Always find them expensive. But... i do like a BK.

Quick service but conveniently overpriced.

Brilliant club for all the family

Burgers be so expensive I required a finance agreement..

So there are good Burgerkings....there are Burgerkings like the one in Guildford where they wanted to put the burger in the microwave....and there is this place....not sure if you will find anything further down. Waited 12 minutes for my order with 2 orders infront of me, bo ice in the coke, and the burger looked like it was pulled out of a dogs mouth.

Just two options for vegetarian hot food: beanie burger (boring) and halloumi sticks (too salty).

The food was good but the wait was quite long as they seemed to be short staffed right around dinner time.

No beef burgers or ketchup when we got there at 6pm. Not really good enough

If I had a chance to leave 0 I would 45 minutes wait and still forgot the fries and only 6 people in the que shocking

The most overpriced, under made burgers I have ever paid for, £3.39 per burger, what a disgrace... 3 x burgers and a small drink £19. Jesus wept, what a fortune for dreadful food.

Delicious Roadhouse Crispy Chicken burger with extra bacon. Friendly and efficient staff. Thank you 😊

Great staff good food, you need to wait outside which is ok in the present crisis well worth a visit.

It was clean with plenty of social distancing measures. Great food.

We've visited this burger King many times now, but the last year our so on each occasion the food is always only slightly warm. I'm still yet to have a fresh hot meal from here. This burger king used to be great, but food is always luke warm for some reason now... not good and disappointing if I'm honest😐

Great fast food lunch - I chose the kids cheeseburger meal (no lettuce or mayo!) The screens are not wiped (or wipes provided - to clean before use) Protective screens are provided in some areas. The tables and floors are spotless - well done blonde lady! 😁 The toilets are also clean but the driers are blowing cold - probably due to lack of use by lots of customers. There is a discreet TV screen at the back of Starbucks should you need a catchup on Covid 😷 or new USA President 🇺🇸😂 There is also an area for eating outside, if you can cope with the cold ❄️🌬️🥶

Chloe the shift manager was very helpful with a small issue I had

Good service and burger. but its not your usual price its a bit more pricy