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3.9

Based on 2.664 opinions finded in 3 websites

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Nº 1023 in 1489 in County Durham

CUSTOMERS TALK ABOUT DISHES WITH..cheeseonionchillichickennuggetscookedcokecreambacon

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Order had my ticket on the outside of bag once opened the bag to get the bag of food from the inside the order was wrong or someone else order. Very disappointed

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Fiona . 2025-06-03

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Ordered the family party meal and they didnt send the bacon ceaser angus burger!! Just one whopper and 2 kids cheeseburgers. Shocking really especially when it everything came to £34.

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Michael . 2025-06-03

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Nothing delivered except burgers!!

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Ruth . 2025-06-01

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good delivery at a busy time, great food.

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Will . 2025-05-29

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Didn’t get he save I payed for 🤪

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Damitri . 2025-05-28

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time just kept going up on the app, food is absolutely cold. This is not acceptable at all, the money we are charged we expect our food on time and hot. Fast food is supposed to be fast food, not late and freezing cold.

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Shirley . 2025-05-22

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Missing chicken nuggets and barbecue sauce and very cold thought Burger King was the best obviously not never again I will order from them

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User . 2025-05-21

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ordered peppercorn angus and it came with no sauce at all just a dry burger and onion

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Simon . 2025-05-17

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Coca-Cola came without sugar, and I paid extra for the classic and the food was very

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Vladyslav . 2025-05-11

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the dorito fries had no flavor. they was practically just chicken sticks

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Kyle . 2025-05-09

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No app ordering, got takeaway it was cold, dry, had clearly been sitting for a long time & not made fresh

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Julie Cummings . 2025-05-07

MORE AT Google

Order incorrect and delivered cold

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Simon . 2025-05-06

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Delivery was quick, food was rubbery and warm

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Chloe . 2025-05-02

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Never received extras on burger and received wrong sides & drink

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Andrew . 2025-05-02

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Burger was so dry could not eat it , there was no cheeses on “cheese loaded fries “ and coke and onion rings were missing

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Karolina . 2025-04-30

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Incorrect food sent and it was all stale

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danny . 2025-04-29

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Wrong items ordered Doritos chicken fries and got regular chicken fries

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Ewan . 2025-04-29

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I haven't got my order but it says delivered

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Tarran . 2025-04-29

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Cold burgers just say warm chips. Server forgot to put the sauce in we ordered.

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Bill Unsworth . 2025-04-26

MORE AT Google

we didn’t get drinks wi th our meal but we ordered them and paid

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Tracey . 2025-04-26

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some of the order was missing so had to order from else were

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Vickie . 2025-04-24

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Order not here yet says delivered?

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Jake . 2025-04-23

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Very quiet, which is good. It was also pleasant to see the staff cleaning up for the evening. It did still take a while for my food to be prepared, as it seems the "Just Eats" are prioritised, meaning my food was cold by the time I received it. Updated: April 2025. Early evening, very quiet with all the chairs on tables and floors cleaned. Quickly serviced, and great assistance.

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Andrew H . 2025-04-23

MORE AT Google

Driver was great and friendly, thanks again

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Cheryl . 2025-04-22

MORE AT Just Eat

Definitely NOT worth how much you pay, Zero atmosphere, ordering is a pain, how many pop ups, do you want this that and the other NO. You even have to pay for ketchup, really, even McDonald's is free. Won't be back

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Gillian Walker . 2025-04-19

MORE AT Google

Slow...painfully slow. Dont order on uber as the drivers cancel as they are kept waiting for a long time.

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rian redman . 2025-04-15

MORE AT Google

I paid 4,99 for chilly cheese bites it was not in the delivery

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malcolm . 2025-04-14

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the food was all cold, I want a refund.

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Michael . 2025-04-10

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Strangely quiet for once! Nice and clean with really friendly staff. Not long to wait for order even with the veggie burger. Definitely worth going to.

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Bob H . 2025-04-10

MORE AT Google

I ordered an Uber delivery from the Thinford Burger King on the 9th of April at 17:22. Upon arrival the bag was not sealed and it was missing all my items apart from one kids cold cheeseburger which came with the cheese not melted at all. The quality of the bag looked like a blind person had tried to seal it. I’ve ordered from this branch many times before and never had any issues. Whoever was on duty this night, or the manager, was terrible. If I were the head office, I’d be watching this store very closely. Fast food doesn’t mean poor service, and Burger King is supposed to be the king of fast food. Now, I guess they’re just the king of poor service.

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Knoxin78 . 2025-04-09

MORE AT Google

my food was freezing they ignored the instruction of no mayo on the burger and they also sent diet instead of full fat coke

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Lee . 2025-04-09

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Freezing cold again. Seriously a joke .

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Caroline . 2025-04-08

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Caught food poisoning from here on Saturday! Be careful of there burgers as I’m sure I wouldn’t have been the only one!

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Jamie Nixon . 2025-04-07

MORE AT Google

food was absolutely delicious quick delivery overall happy with the whole order

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Skye . 2025-04-06

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You have never delivered my order it’s says been delivered but he’s never turned up can you tell me where my order is please?

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Jamie . 2025-04-05

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couldn't follow simple dietary requirements so food ended up in the bin and have to wait a week for a refund absolutely ridiculous

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Jodie . 2025-04-05

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We prefer BK To Macdonalds because the chips are so much better. We always sit watching the queues for Macdonalds and wonder why! We travel to BK as not one local But we always enjoy our food. No queues and served hot

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Kayla Ferguson . 2025-04-02

MORE AT Google

Food arrived cold.Wrong ice cream and late

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Alistair . 2025-03-28

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I put no onions and you left lettuce out and put onions in not ordering from thinford again

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Connor . 2025-03-27

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3rd time now that they’ve sent me the wrong drink

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Rachael . 2025-03-25

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Never ever can get an order right !!!!

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Callum . 2025-03-25

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Gave these another chance but once again items missing (onion rings and sauces) and was stone cold

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Jodie . 2025-03-25

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Item missing. I asked for it to be credited. Still waiting

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Rhoda . 2025-03-19

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So frustrating when the wrong items are delivered. Missing a double whooper and 2 bottles of water from our meals. 4 meals and there is always 1 wrong!

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Laura . 2025-03-16

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Wrong size ben and jerrys delivered was meant to be large and its tiny

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Jodie . 2025-03-16

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Ordered from uber eats and this is the second time half our order was missing from burger king, contacted the uber driver to see if there was any bags left in the car and he said no and to contact the burger king store. Tried and got disconnected straight away. How can you miss any food items when you have the receipt of what people have ordered.

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Kaara Ditchburn . 2025-03-14

MORE AT Google

My initial positive review of this Burger King has had to be updated due to a massive decline. While we visit occasionally due to my daughter's liking the occasional hamburger, the standard of service and cleanliness has declined noticeably. On several visits, significant portions of the dining area have been cordoned off, creating an impression of neglect. Furthermore, the Coca-Cola Freestyle machine consistently suffers from a lack of available flavour options. During our most recent visit, the quality of the food and service was unacceptable. The "Smokehouse Chicken" burger, priced over £10, was presented in a severely messy state. Crucially, the chicken fillet had been substituted by what appeared to be a cut to size/hand eaten portion of a Chicken Royale patty, seemingly forced to fit the bin, in a blatant attempt to pass it off as the correct item. When I raised this issue, the staff's response was dismissive and reluctant. They offered to remake the order, with a very bad attitude as if I was being unreasonable. I requested a refund instead since both our meals liked terrible. This refund was processed, but the staff failed to provide a receipt, leaving me with no record of the transaction. This lack of transparency and the overall poor quality of the experience, particularly the substandard and potentially unhygienic substitution of the chicken, have led me to conclude that I will not be returning. To make matters worse I fed this back to Burger King some weeks ago and am yet to receive a response.

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Wayne Broxson . 2025-03-13

MORE AT Google

Place was pretty dirty, staff uninterested, food was nothing like the pictures advertised and not hot nor very tasty

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Demon Creatives . 2025-03-13

MORE AT Google

was hot when arrived. it was perfect.

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Kyle . 2025-03-11

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ordered at 7pm said it was arriving by 7:25pm finally turned up at 7:55pm missing large fries too not very happy as it was for my kids and not myself.

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Simon . 2025-03-11

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Food was cold ice cream was melted 👎

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Regan . 2025-03-07

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Did not get my full order. Half the burger was missing and I have no fries

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Brittany . 2025-03-07

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Order didn't turn up and the driver was rude over the chat system on here, he also lied to me!!! said he didn't have the order when I could see where he was on the map which was a street behind my street to where I live! when I called him out on this he then clicked to say it had been delivered so i couldnt see where he was or message him anymore!!! I'm fuming £40 order!!!

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Zoe . 2025-03-06

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Items were missing from the order! And they are having the cheek to question refund request when they’ve been informed and not chose to rectify this! Absolute joke!

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jayde . 2025-03-05

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Driver was very polite and nice. Cold was cold but delivery was speedy xx

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Georgina . 2025-03-04

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Can you tell us what’s happening with our complaint

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Kayleigh . 2025-03-03

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Every time I order from burger king, at least one item seems to be missing. Sort it out.

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Tom . 2025-03-02

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I need some help my you have took 24 pound out of my bank but receipt is only 19 92 why and you haven’t given me my extra sauce and my nuggets

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User . 2025-03-01

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Ordered a monster meal got delivered a burger and 4 chilli bites for £20 what a waste of my time and money

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Jack . 2025-02-28

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missing all of my order 1 burger delivered when I ordered a family party

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Adam . 2025-02-28

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ordered 9 chicken nuggets meal, got small portion of chips and 4 nuggets only thing got correct is bottle diet coke is store doing incorrect orders or is delivery person getting hungry on way

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Kim . 2025-02-28

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Ordered nuggets in a kids meal and got burger and no bbq sauce

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Deane . 2025-02-26

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missed out my extra fries that I ordered

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James . 2025-02-25

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Food was all stuffed/squashed into 1 small bag and was stone cold. the fries looked to be half portions. I'll stick with McDonald's!

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Maurice . 2025-02-25

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delivery on time after estimate changed 3 times, App showed driver waiting nearly 30mins while BK prepared one meal deal.Then when burger arrived it came without the cheese I'd paid extra for. Not really impressed.

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Stephen . 2025-02-24

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absolutely shocking. ordered 2 meal deals, they show up without the fries or drinks, and I upgraded to the loaded cheesy bacon fries which cost extra. shame. absolutely shocking.

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Alexander . 2025-02-24

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I had a plant based whopper burger. I much rather pay a little more,(reasonable priced)than Mc Donald's as it is a quality burger & filling in my opinion. This burger king seems always quiet,so no waiting! It has a drive-through. This burger king is by the Thinford Roundabout. Has some parking.

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Anne “Wildflower” Smith . 2025-02-12

MORE AT Google

The food from here is beautiful but the restaurant is too quiet. Need to use it guys or we'll lose it

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Jamie Sheen . 2025-02-11

MORE AT Google

Delivery was perfect. However, an item was missing from the order - loaded fries. It’s due to the restaurant not packing it. So nothing to do with the delivery at all.

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Molly . 2025-02-09

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my food was cold whent in the bin

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Joan . 2025-02-08

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Staff wich use drugs and smoke biand of store wend you go to buy food you can’t smell drogs from staff to till some English drivers sale drugs etc to staff break time biand to store

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Samuel Vlaja . 2025-02-06

MORE AT Google

Food ordered to fit allergy requirements. When food arrived my safe burger had mayo on. I have an severe life threating egg allergy. If you have food allergies please double check your order it's clear this branch of Burger King is disregarding order information and just knocking out orders to their liking.

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Mandy . 2025-02-05

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didn't follow the request!! everything cold!!!

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G . 2025-02-04

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Items were missing and other items were wrong food was also cold

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Hanna . 2025-02-03

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Diet Coca Cola delivered instead of the classic Coca Cola unpaid for, sharer box missing both dips…

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John . 2025-02-03

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My order had missing items 3 packets of chips i requested no lettuce onion or tomatoe on burgers ,it arrived with everything on .loaded chips were placed on top of a tub of ice cream and were freezing cold .did get a partial refund for burger&1 chips

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Bev . 2025-02-02

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Food delivered promptly but items missed from order and food cold.

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Kirsty . 2025-01-29

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asked for no cheese lactose free and came with cheese didn't get my drink or sauce

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Dan . 2025-01-29

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Non of the items are what we ordered.

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Martin . 2025-01-29

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Ok wouldn’t know I never got any food

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Andrew . 2025-01-28

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I have not received this order. Says delivered but no food received and no way of contacting Burger King

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Amber . 2025-01-26

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Great food and always great quality, even when I order at 10pm after getting off work they've yet to cancel an order on me so close to closing which I can appreciate

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Lewis . 2025-01-26

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Wrong items and late i ordered the smoked cheddar chicken burger i got the beed burger

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Conner . 2025-01-25

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Left out the onion rings, no fries delivered with meals. one meal was supposed to be plain, both ended up plain.absolute joke. you guys have one job and you can't do that. NEVER ordering again.

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John . 2025-01-24

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Says food delivered however hasn’t come

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toni-leigh . 2025-01-23

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Completely wrong order at drive through and food stone cold no number to ring and we were the only people in the drive through!!

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Daniel Tinkler . 2025-01-22

MORE AT Google

Gave this place to many chances this is now the second time they have not giving us items which we have paid for, we ordered from uber eats (the family night in) and one of the meals is missing. The first time it happened I was at the drive, I can't believe this place hasn't got any better. Also the food we did get was cold! Never again avoid this burger king at all cost.

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Steven . 2025-01-12

MORE AT Google

We come here with our autistic daughter, the staff always accommodate for her and are so helpful. All the staff have always been lovely but amy who always smiles and Anna and Cameron especially .are always spot on (being my daughters favourites as she likes to see them when we go and are so helpful, great team never let them go

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James Smith . 2025-01-11

MORE AT Google

Order was wrong, food warm to cold, staff not the most politest. Place was empty for Saturday midday, not surprised McDonald’s over the road was packed out

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Mark Rutter . 2025-01-04

MORE AT Google

Quiet place. Not a great deal of parking space.

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Mohammed Sajid Ali Khan . 2025-01-02

MORE AT Google

Not impressed with our food this evening. To begin with it took 20 minutes just to get a chicken royal with no mayo as they kept making them with it over and over again. Then the food was freezing cold and you could tell it had been sat on the hit plate all day, it was hard and rubbery. Usually enjoy burger king but after this evening we won't be using this one again any time soon.

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Holly Owen . 2024-12-30

MORE AT Google

2hrs 20mins delivery time, food come cold and stale like it had been sat on the side for all the time it was late

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Anthony . 2024-12-30

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Never got fries with both meals and sauces were missing that I paid for, not the first time either. Not sure how you can miss fries when they part of the meal.

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Kieran . 2024-12-28

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Quick delivery and food was hot

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Chloe . 2024-12-23

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Food was freezing and hardly any chips!

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Kirsty . 2024-12-23

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Every time I’ve ordered there’s something missing a food is cold it’s a absolute joke you what to get people in who’s got a bit sense

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Shannon . 2024-12-21

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Says it’s been delivered and hasn’t ???

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Megan . 2024-12-21

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Food was stone cold, second time ive had this happen from here

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Steven . 2024-12-21

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turned up an hour late and cold as my driver had been pulled by police, won’t refund me either. not happy

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Amy . 2024-12-20

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Twice i’ve amended my order on the digital board to include an extra patty on my chicken royale, twice no receipt has been given, twice received order with no extra patty and twice when asked about this have been told “you never added an extra patty”, once fair enough but twice with witnesses on the latter is very questionable and convenient when no receipt has been given. Food that was received was cold and just plain bad. Prices are on par with the likes of Five Guys but quality on par of a hut in Baghdad. Massive part of this is due to the fresh faced, recent GCSE sat workers left to fend for themselves, social club with a side of B-Tech cooking best describes this place. Avoid at all costs and go to Domino’s across the road which is in a league of it’s own compared to these scam artists.

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Joe Hallwood . 2024-12-20

MORE AT Google

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