Burger King in County Durham

the delivery time kept changing. Originally it was between 9.15 & 9.30. got delivered at 9.47

Normally Crap But today surprisingly good

No complaints staff who helped me were fantastic and over all a great experience 😁😁

£30 of food and it was all stone cold, the halloumi fries and onion rings tasted like they’d been cooked in 1926 and put back in the microwave, only received a £7 just eat account credit as a “good will gesture”. The entire order was inedible.

I have not got my food that I have ordered , no phone call or message to double check my location or to give courier advice on how to get here . Not happy at all .

bags were open and items missing

Service was quick, food was red hot, staff were very polite and friendly, will definitely be returning.

Took our order order we waited and then they canceled

Didn’t arrive, no help from customer service

Deliverer was quick and polite BUT my order had been sat on a shelf for nearly two hours. Inedible. Avoid this dodgy restaurant.

I placed my order at 5-45 and the delivery time kept being put back until 7-30.! The restaurant is only 2.5 miles from my home yet it took so long to get here I lost my appetite, just as well because the food was cold when it arrived. Well worth the £14-00 I paid NOT

Food was cold requested a refund still waiting

Staff were so lovely, keep up the good work :) x

Food was lovely and hot. The store was also nice and clean and the staff were great!

Like any other Burger king but the staff are brilliant

didn't receive all my order,no refund giving n

they put chilli cheese bites inside of my chicken nuggets

delivery time kept changing, arrived 40 mins after placing the order! Driver wasn't pleasant at all. food was cold. drinks were warm. quality of food disgraceful. paid extra for loaded fries, a small amount of bacon pieces and a tiny drizzle of cheese sauce, which was dried on to the box mostly. all of which tells me that the food had been prepared and stood for some time. will not be ordering again!

Food was always fresh and very fast service

The food was lovely and delicious. Food is very hot and the delivery man was very quick very very happy with the service I have had today

Food was amazing and the food was hot

Delivery time kept changing. Food arrived cold, paid extra for a plain Double Whopper, what I got was a single Whopper with everything on. Disappointed!

Burger King is my favourite takeaway at a service station, but not on JustEat. If you never turned up it’s cold or even worse it doesn’t turn up you don’t get your money back it’s not the best app on here

This food was never delivered and they took my money. Wow, no disrespect, but robbers and scammers. If you take my advice, please stay clear from this app.

The food is impeccable, service is quick and it was clean

Won’t get your order right, but they will definitely be sure to give you food poisoning.

The food was beautiful and everyone was very friendly I will be going back

food is amazing, the service is very quick and its very clean.

Had the bbq king meal today cheap and cheerful, certainly tastier and better value than it's rival👍

Order wrong three times. Never going back

Half of the food was missing. Didn’t even get the correct items. Will not order again from here.

Was in this afternoon with my family, absolutely amazing service, staff are extremely friendly and always willing to help us, we had quite a large order and expected to take a little longer but it came out really quickly, quicker than most other fast food. All together great experience today and will definitely returning

Part of my order missing again kids meals and chilli cheese bites

Shocking experience won't be coming back. Yesterday at around 10 past 9 a female worker behind the counter dropped one on the halloumi fries on the floor it was then picked up and thrown back into the fryer and looked over to see if she was caught. Realising customers were watching and other colleagues noticing it the batch that was in the fryer was then binned and a fresh one put in, but I believe if it wasn't for being spotted / caught they'd of served the food that had been on the floor and for a company that has a hygiene rating of 5 stars near the entrance I think this is shocking as well as disgusting levels of standards. Should be wearing hair nets / gloves also.

Food was cold. Chips missing from whopper meal, and the 2 Icecreams ☹

the food never arrived at all & has been impossible to get hold of the restaurant & the just eat ‘customer service’.

Bacon double XL came with no bacon paid for large, only got regular chips and drink. Plant based Whopper cold, not fresh and with small chips instead of regular, latte had to be replaced as had only given milk with order. The Childs order didn't come in the box as advertised. Staff not welcoming, more interested in talking to each other than dealing with customers at counter. Will not be using this Burger King again as a real letdown. There are not many Burger Kings near where we live, so their main competitor gets more orders, which is a shame because Burger King was seen as a treat because I prefer Burger King meat burgers, and my wife prefers their vegetarian burgers but if Burger King standards have fallen as low as this restaurant then we will probably be ordering even less from them.

Food is here but my water is missing ?

ordered at 8pm and Paid £28 for quickly thrown together sandwich and cold fries, received the complete wrong order. probably a bunch of 18 year old chavs that work here, only order here if you expect to receive your order 2 hours late, cold and wrong.

20 minutes late, Food came missing parts of meals and extras. Came cold and wrong drinks. Paid 30 quid for an uneatable order and no refund yet

Food was hot. But quality is poor prices expensive for what get.

Food was nearly cold when it arrived. Onion rings looked and tasted as if they were old/stale/ been kept warm too long or reheated.

My burger was horrible it’s cost me 17 pound odd and it’s shocking I should of gone to McDonald it’s better and cheaper and bigger burgers

Burger king is the best fast food

We rarely got to BK. We ordered 3 burger meals tonight. Got home to find one burger was missing. Could not be bothered to drive back. I know we should have checked before we left but... Honestly, how difficult is it? Silver lining - not my burger! BK - must do better. It'll be a while before we return!

Always cold food at this branch I give up

So I ordered for myself my partner and our three you kids at 17:48 nearly 3 hours later at 20:34 I get notified that my food had been delivered at 20:55 then again at 21:00 then again at 21:10 then again at 21:15 to now been 21:05

Ordered with just eat at 5:48pm I’m 4 hours in and still waiting for food to be delivered or a refund

Fast service good food but bit pricy

We've tried nearly every major burger outfit and burger king comes out on top every time

Fantastic food ordered a bacon double xl meal definitely the best burger king ivd had will be back

Only problem is incorrect cheese on burger so ruins the taste of the burger the different cheese slice

Food there is good and the service is quick and excellent, 100% would recommend the Cheeto chicken fries if ur not shy on handling the heat

Standard Burger King, Quick Drive Thru

Customer service was great, food was hot, and the restaurant was lovely and clean.

food was amazing service was so quick and staff where very professional

Really good food. Staff have been lovely everytime I’ve come in and really quick service. Would 100% recommend

The place was very nice, clean and well looked after, the staff where friendly asking if I needed a hand ordering. I believe the manager was called Ben ensured the order was assembled correctly and Annaleigh who made sure I had everything including dips. The food was hot and overall good service, would recommend this branch as it continues to provide good service even if not asked which is a welcoming change. I will be ordering from here again.

Instead of getting extra bacon on my burger as ordered I got no bacon 😭

Amazing customer service from Tyler and food was excellent

Great service from Tyler, he was very helpful and kind. Lovely staff🙂

Great customer service from Tyler, all staff was amazing and food was excellent 🙂

10/10 service, food come nice and quick. Workers were friendly too. Will definitely be returning!

Where do I even start? Dirty inside and out, no hand soap in the toilet, absolutely disgusting. Upsized my order to large and they gave me a large fry bag but only put about 12 or so fries in it. Ordered the 6 piece Doritos extra flaming hot chicken and only 5 in the box. All four burgers were what looks like they were sat on and the amount of mustard was unbearable. Staff standing around on their phones, not cleaning or filling up soap dispensers. Then to top it off, the self-checkout is seriously flawed. You’re only able to remove one ingredient from a burger so if there’s more than one ingredient you don’t want, too bad you cannot remove it. Very disappointing experience. The manager and area supervisor should be terminated immediately. This type of service is diabolical.

very professional service by delivery driver.

I was delivered the wrong food!

not the correct order and can't get in touch with restaurant to sort the problem out

All of Food came cold, fries were stale and the bacon fries was a joke with the tiniest amount of cheese and bacon fat in it, and not even salted... they gave me a cheeseburger instead of a double bacon cheeseburger. The chili cheese bites were the worst tasting things ever and i used the toilet quite a few times since (probably used yestardays cheese). Waste of £20, dont expect anything decent from the chef at this place because its poor food quality. Had to bin all part from the burgers... and one of them was the wrong one!

Food, absolutely soggy and cold and squashed not worth £15 pounds

Lovely and hot please keep it that way ☝️

I ordered food over 45 minutes ago. The food is absolutely freezing cold. I don’t know where this food has been put sugar shouldn’t be this cold not the best quality cold chips, Carl burger paid £15 for this not worth it at all

The food was delivered to the wrong house and there isn't an option on the app to report it??

We never even got this order after waiting 2.5 hours

if u need to ring the store it cuts u off

bbq double melt absolutely shocking, it's absolutely tiny

ordered the chilli jam and bacon double whopper with extra cheese and a extra burger and it came with cold rock hard fries no bacon no extra cheese and no extra burger and still waiting on a refund!!! do not order from this place!!!!

Thank you to the team for being so diligent in ensuring that no mayo would even think to come near the burgers :)

I was missing 2 sauces and they give 2 bbq when I only ordered 1

Food is cold, no sources and I have an autistic child and I have left a message stating I need them and then the man is on the phone. No wonder my food cold

Ordered early, and the chips were disgusting they were definitely warmed up from the day before! All went in the bin!

burgers are as dry as a nuns f***y

cheese loaded fries were cold , Nutella muffin not in bag

Liam and I think James it was were very helpful showing me how to use the kiosk in my old age…. The manager Ben was well spoken and got my food to me as fast as I ordered it also the lady cleaning the tables I think it was Anne, was very polite and understanding. Overall 5 star experience.

My food is cold, and honestly if I could send you a picture I got five chips

Enjoyed the food and is always hot good value

Only problem I’ve seen is if you go into shop they will have the tango slush drinks available but they cannot be purchased for delivery? Very weird.

Excellent driver! very polite and got here super quick! food came piping hot and was as nice as ever.

Took around 1 hour for delivery and when it eventually arrived the food was barely like warm.

Waited 45 minutes food came cold when say preparing stone cold, the burger get the chips and the wrong drink

My food came really quickly the staff are lovely and well presented. The service I received was really friendly the restaurant was clean

This was my first time going to Burger King as it hasn’t really crossed my mind to try there but when I popped in I was Suprised about how well the staff members presented themself and on how helpful they are, the let me know it was kiosk use only which I didn’t know how to use and they offered to send someone out to help me straight away. Overall great food and great staff and will definitely be going back again.😁😁😁😁

Went in today and they really do put the FAST in fast food I think I was there for around 2/3 minutes and everything was ready for me it was also a great comfort that I could see how clean the kitchen is as I know some other businesses don’t keep their workspace the cleanest.

Order not delivered and its saying delivered its been 2 hours keeping me hungry and now its too late to get any other delivery.

I Come here sometimes after college and such friendly staff and amazing food

Incomplete order: the drink is missing.

The chicken royal had no chese even when i payed for chese the lettuce was brown and slimy

Delicious food delivered quickly. Forgot to add the sauce I paid for.

Only once I had ordered, waited in the drive-through queue, pulled up to the window and had my meal confirmed, did the staff let me know that it is cash only. Why they could have said this at the speaker is a mystery to me. Not the fault of the staff if they are having card issues but definitely a complete waste of time letting multiple people order.

Amazing staff! Went in with my mate tonight and was served by the manager annaleigh , lovely smile and the food was amazing

asked for no bbq sauce on my burger twice on two different occasions and they put bbq sauce on