Burger King in Northumberland

My order has not been delivered.

Unreal food and service , shoutout to Dorian for making my visit so much better

Was served by a very friendly lad Alex, will come back again.

Served by Alex and was genuinely impressed by the service from him. He double-checked my order, made helpful suggestions without being pushy, and made the whole experience feel personal. You could tell he cared about doing a great job.

Alex helped me at the kiosk and was very polite and patient.

We brought a big group and were very well looked after. Thank you 😊

I hadn’t been to Burger King in about five years, and after this visit, it might be another five (or more) before I go back. Despite the restaurant being far from busy, it took over 12 minutes to serve a basic meal. When it finally arrived, the burger was completely tasteless—dry, bland, and utterly forgettable. The portion of fries was laughably small, barely filling half the container. To be fair, the girl at the counter did apologise for the wait, but that was the only positive. It’s hard to justify a fast food chain taking this long to serve up something so underwhelming, especially when there’s no rush and no queue. I left feeling like I’d wasted both time and money. Definitely not in a hurry to return.

Hate using the touch screen ordering process,much rather engage with a human being but i guess this is viewed as progress.

Food only lukewarm, delivery time estimate kept changing until food turned up. Not worth the cost.

Friendly staff, food was quick and hot, very happy with service and food.

Food was fast and hot, friendly staff and excellent service.

amazing food and good atmosphere for anyone friendly staff overall a good place to sit and have food and very affordable

Ordered 4 fries and was only sent 2. No answer from store when tried to call. Food was due 1305 and arrived at 13.20. An unhappy family having to share 2 box of fries between 4 adults.🤦🏻

Freezing cold food , paid for food to throw out.

food cold, missing items, driver barely speaks english

Things were missing from the order and the drinks were only half full. Really pior quality

Food was late, 2 of the slushiest were half full, other drink was missing, chips stone cold. Absolute terrible service

freezing cold on arrival after waiting 45 mins longer than told

My order never arrived. Over an hour after I placed the order the status went directly from ‘being prepared’ to ‘delivered’. I phoned the restaurant multiple times to try and find out what was happening but my calls were unanswered. Very disappointing and I’m still waiting for a refund.

The delivery driver was lovely. Very kind. Very helpful.

devyn is class and helped me with my order

My son and I called in for our favourite whoppers with loaded fries and onion rings. The staff were great from the outset and the food was fresh and it tasted really, really good. The best I’ve had for months. Thank you.

Fast and efficient. Delicious food.

It was a great experience, the staff were really patient and understanding! The tables and self service screens were clean and working, the food was fantastic, will be sure to come again :)

Great service and a lovely, clean and organised restaurant. Thank you will be back

clean and quick service, food was perfect as always. A family favourite and the staff are always friendly!

Everything a burger bar should be. Good quality burgers,quick and friendly service and an atmosphere that keeps you wanting more. Leaves it's rivals way behind. Thank you.

Upon entering my slumber last night a weird occurrence happend. I dreamt I was visted by a man with long hair wearing all white. It felt more then a dream, it felt real. The man instructed me to venture deep into the heart of Cramlington and order myself a crispy chicken burger from cramy burger king and in doing so I would achieve eternal glory. I thought "get a load of this guy! Talking to me in dreams about burgers, what a weirdo". Alas, I could not shake the feeling that I had to have a crispy chicken burger. So today I ventured in and acquired a crispy chicken burger. I walked into that store a blind boy and left a cured man. I understand now time, space, the universe I understand it all. The answers you ask? Crispy chicken burger from Cramy burger king. Changed my life forever. I feel born again awakend in the light of our lord and saviour, the burger king. amen brothers. Apparently 5 stars is the maximum I can give. Shame it deserves 5 billion.

I arrived from a separate plain of existence many moons ago, I have searched since the Bronze Age to find a Burger King which cooks as exquisitely as Cramlington does. Their broiler burns hotter than the fires of Vesuvius, as I watched my Aberdeen, or should I say Almighty Angus spill from those spittling jaws of culinary supremacy.... I knew my journey was nearing and end, as I tucked into my luxury burger. Alongside my ice cold Monster Mango Loco, I realised the goal that had taken up eons of my life was so far from over it had only just begun. I am to spread the good word of the Burger King Cramlington, all who sleep shall see a Crispy Chicken. All who are blessed with this vision will find the secrets of the universe opening up to them. (Did have to ask for a straw so hope that's sorted next time)

The food was terrible, burger patty was burnt, just horrible

Called in fir a Aberdeen Angus burger & as I was watching the staff 3in total 2 were helping customer at the till then 1staff member coughed in her hand & proceeded to go & prepare the food...none of the staff were wearing gloves & they were all handling the food ...thus is nit acceptable

delivery driver given me wrong order not happy

Always get our order right. Nice food and great service.

Staff are lovely and helped me the whole time I was there, food was fresh and hot to the touch 👍 can’t go wrong really

Fed three of us for under £20 used table service came quite quickly. Saturday . We ordered different versions of beef melt deals chilli cheese bites where nice and hot burgers were nice and rested fries were nice and crispy. All the North East Burger kings seem to be on par with each

just dumped on door step without even knocking and once realised food was cold

I order from the Cramlington branch which is about 3 miles from where I live, the food is warm, not hot, which you have to expect given travel time etc, but the taste hmm Burger King is far superior to Mac Donald’s

Delivered on time and everything was really nice and hot.

What you would expect from fast food, better than McDonald's, but chips are way too salty, so couldn't eat them.

I work in the shopping centre and I come in here for my lunch quite a lot. There are two young girls who usually serve me and always smile at me when I come in. Staff are really pleasant and environment is nice and relaxed. great place to eat <3

it took over 2 hours to arrive and the order was cold and missing items.

Great staff allways happy to help also food is great

Came along today and ordered at the till, staff instantly came to serve and had great manners especially the younger ones. Food was prepared quickly and i was more then satisfied!

Food was stone cold. Driver tried to give me wrong items. One of which was a drink that he had kept next to all my food in the bag that was supposed to keep it warm. Waste of money.

Food arrived realtively quickly. The food was hot, tasty, well wrapped and well presented (the Whopper did not look like it was thrown together like an afterthought).

Brilliant customer service and excellent food

stone cold half the food was missing no sauce like is there a cut down on sauce or something ? absolute joke & as for the driver useless !

Delivery took ages, 1 burger missing and the rest was cold!! Left hungry and won’t use again. In general Just East has become very unreliable also!!

Faster than expected greatly appriciated

We ordered food (2 bacon double cheeseburger meals) but when we got them thay were cold. When I asked why thay were cold the response was " we don't warm them up and that's how they come out of the packaging". We got a refund on the burgers only as we had already started the chips. McDonald's burgers come warm and at a cheaper price so will be using them in future.

Food was cold when it arrived, normally it’s good but tonight was poor

The service was great, nice and quick! Food was lovely and hot ready to eat.

Food nice but it wasn't very hot, I know burger king food doesn't stay hot long but I shouldn't have to reheat it in the microwave

Only two of us in the restaurant, forgot to get my drink, staff did not advise me to collect my own drinks which I payed for!

Once again more missing items, this time, no chips and no xl bacon double cheeseburger, Unacceptable m, becoming a regular occurrence to a long time customer is appalling

Staff didn’t want to deal with customers and sent them to the self serve machines, when I said excuse me she was talking to me with her back to me which is rude. First and last time here

cold and dry food burnt burgers so unhappy it's expensive for a burger from there no extra sauce delivery 29 mins in road

Amazing staff and amazing food.

very quick and good was nice and hot ,the delivery driver was good knocked loud🙌👌and was pleasant thanks!

Food is nicely done but the wait for something so small such as chilli bites is a joke. Waited 35minutes for a small cheeseburger and some cheese bites. Place wasn’t even busy!

The burgers look a lot smaller than I remember but tasted fine. Chips were decent too.

meal was spot on. everything right and as it should be. delivery was spot on.

food was barely warm, took forever to arrive although I ordered 1hr before and asked for soon as possible, won't be ordering again

delivery took an hour after the initial order

Food was freezing had to reheat and i know it was a cheap meal deal but 10 chips??

Didn’t have my bacon lettuce and cheese but Dan left a smiley face so it makes up for it

Anna was excellent with her packing!

After entering the restaurant and approaching the counter. I was completely ignored by staff. No-one wanted to take my order so after waiting patiently for a whole 10 minutes I left and went toMacadonalds, where I was served immediately by a very pleasant young lady

Was cold, they used a paper bag, so didn't keep the heat. If the food had been hot would have been 5 stars, as food tasted great.

Friendly staff and fast service. Highly recommend. Nice hot food

Burger was burned very disapounted

Great food, great service and was really fast.

The delivery time was stated as 15-30 mins, once ordered estimated arrival time was 30-45 mins so not too bad, food turned up over an hour after that and was cold and soggy as if it had been sitting in the drivers bag for ages

My food has not been delivered but there is no option saying this

Disappointed ordered twice and both the times kids hamburger was not included. Food were fresh though .

Food was shockingly cold, got one burger wrong and daughter refused to eat it…

Nearly £7 for two small portions of fries is absolutely rip-off.

food absolutely freezing. not great at all

Slow staff and had to ask for sugar for coffee twice and ketchup for kids

Please never order from here for delivery, I ordered before 9pm never received my order at 2245 rang the burger king at CRAMLINGTON who had no way of contacting me because the app works on a different platform so my details weren't available to the branch I now have to try and get my money back . The manager at the branch wasn't very helpful at all he just kept saying he couldn't contact me

I got a Vegan Royale burger, chips and a Cappuccino. ( meal deal) for £7.99 I enjoy the vegan burgers from Burgerking; nice size, plenty of salad and flame grilled burger makes a great taste. The coffee I don't rate at all. The young girl helped with the order on the board, so good customer service. In Cramlington.

Service was poor food was tasteless

Food was burnt chi felt lyk cardboard

Sent a Coke Zero instead of full fat and the whopper had lettuce and pickle on when we asked for none. Other than that top notch

driver was awesome, however order was missing items

Great service at the till, I had 2 deals and the person serving me went the extra mile to make us happy. Food as good as expected, we all enjoyed it! Shop clean and organised. Only thing I would improve is heating, it's getting colder outside so the shop should be warm and cosy

First time back in a few months as no fries in order when I got home last time, can't believe it tonight it happened again order number 75 had no fries when I got home should have checked I know but shouldn't have to, good food what we had though bit disappointed !!!

Classic burger king unreal chicken royal one of the only places for a fanta frozen and they are unreal.

The entire order was wrong. Not one thing that was delivered was what was ordered. Gave the driver the code to match the order. Didn’t realise it was that hard to put food in a bag after reading it off a screen.

Freezing cold and offering £3.49 refund

missed my child's ice drink and far too much salt on chips

Arrived later than expected but was still warm. Very tasty

First thing we noticed was there was empty tables, but none clean. Sauces all over them. Which my kids pointed out. No one cleaning up. Food was nice but did not enjoy the service by staff. We were supposed to get our sauces with our children’s meals (the kids don’t eat their nuggets without sauces) but when I went up to ask for the sauces that we were supposed to get. The girl staff (tattoos and cap) said we have to pay 30p. I had to go back up again and say we were supposed to get the bbq sauces with meal. She said no we don’t. Then I looked at the receipt and it says we do. The male staff member then took over and apologies and said I was right whilst she just looked. It sounds petty over a sauce but when I’m having to keep going over for a simple thing and everyone watching as I’m trying to sort things out. Also felt that we were being talked about aswel by her and other staff members whilst I was asking. Won’t go again.

Food arrived cold, bun was stale, I ordered a double cheeseburger and fries, burger was tiny, had no taste whatsoever and got about 15 small fries in the packet, was my first time there, will not go back and definitely wouldn't recommend going here, food all over floor and empty tables, staff standing around talking to each other

Managers were very attentive to make sure my order was seen too and all staff members worked together as a group to get orders done correctly and quickly

Absolutely vile Grey hair in my food Burger and chips were soggy and had zero flavour Waste of money

The food was cold, the delivery was really late.

Told us to order some food so we did and then they told us to leave because one food isn’t going to feed all of us but we told them we’d eat it then leave but they weren’t having it and starting screaming at us I will not be going here ever again.

Food was hot fresh and delicious friendly staff. Restaurant clean

Quick service, nice food and a really amazing staff make of this Burger King a must to visit if you are in the surroundings !