Burger king in Exeter

The assistant manager named Brian is extremely impolite and, witnessing his rude behaviour to customers and staff was extremely displeasing and concerning

Not a very pleasant experience when i ordered the food, the assistant manager today was not very friendly nor supportive to the coworkers. It looked toxic environment to work in, what ever the truth is within but i believe a healthy work place is a must for everyone irrespective of race, cast or religion. The food was great and i loved the milkshake! Keep going BK❤️

Awful, 25 mins waiting for food, which was cold!

Why is the food here always cold? Burger King is one of the best fast foods when it's done right but here it's always so cold the cheese isn't melted. The issue is the meat is old from a warming drawer and the buns are stale. It's so easy to rectify this. Why can't they do it?

Dirty, slow, and ordered and paid for extra patties in two burgers which the didn't give us, and we didn't eat until.we got home! Easy extra money for burger king.

Good place, Charlotte is a good manager

amazing service.nice staff.food was hot and tasty

Very good food and fast service

Charlotte is the best . She served me as soon she got to know my foods been delayed . Good stafff as well . Very goood environment. Best of luck team

the food was 10/10, got my food within 5 mins, and the manager was one of the best ive met! very kind and friendly

This is the slowest burger king I've ever visited. Zero personality in the staff, and a half hour wait for burger and fries... Weird experience. I miss pizza hut.

Undercooked chips, very dry buns, 1 cup missing, very dirty eating areas, no clean tables lots of rubbish and bins overflowing, this used to be such a nice building when it was pizza hut, light, lots of room veiw out of the roundabout side, just small dingy dirty bk now wasn't impressed.

I ordered only to find there was a hair in the middle of my burger no hair nets or anything to keep hair out the food would not recommend this place and manager is just rude

Rude inconsiderate manager. Staff didn't know how to use the order machine. Food took ages to arrive, fries were cold and burgers were barely warm. A few items were missing from the order. Ordered large for all meals but only got medium. Awful experience, won't go back again

I am a delivery person and regularly receive orders from Burger King. Unfortunately, the staff at this branch consistently show inattention and lack of urgency when preparing orders. I am often left waiting for long periods of time and the staff do not seem interested in helping me or processing orders efficiently. This lack of professionalism directly impacts my ability to deliver food to customers promptly. I hope this issue can be addressed to improve the quality of service for both customers and delivery staff. Thank you

Really nice place. Toilets are so clean and nice! Service was quick and friendly.

2 cheese burgers and some halloumi fries, burgers were cold and the buns were stale or untoasted as they broke up, halloumi fries were hot......no dip!!!

I was to eat with my family and after 15 min waiting to be served one "manager or deputy manager "name Brian was angry and rood because we ask when we be serve he told us that he is busy and he can do more... On that moment a different girl blonde hair I don't remember exactly her name but I think it was Amber or something that she her our conversation with that person "Brian " and she apologise for him and she treat as 10 of 10 Many thanks Amber!!!👍👍👍

Amber helped me Navigate the app to redeem my points!

Got my order and realised they had left the fries, so happily went back and asked, easy mistake, no issues. Then they gave me the wrong flavour milkshake, this was an honest mistake too, however they took it from me, didn't communicate anymore and left me waiting for ages while they did other things, I assumed I was not getting a replacement and sat back down, a while later they shouted over that they have my milkshake, which was again the wrong flavour. I said it was wrong again, but they said the flavouring was mixed in and it was not. I then found I didn't get the extra patty in the burger so went back again. I was told that there was an issue with the kiosk. I felt really mugged off at this point and said it has been a disaster, I asked for a refund and was told they can only refund the extra patty despite multiple things wrong with the order and impossibly bad service. I hope this review costs you more than putting things right with my meal.

Kept waiting 23 minutes for our "fast food" order. Burger was virtually cold by the time it arrived.

We visited Burger King today retail in Exeter and we enjoyed the meal

We visited Burger King today retail park Exeter and the customer service was brilliant by Brian💯💯💯💯🔥🔥🔥🔥

Food was disgusting cold,the bacon looked undercooked staff are useless and tables are never cleaned

Bloody shocking. Had to order another round of burgers because the first bloody round was cold, shock horror the second round was cold too. Staff can be polite but still have their heads burried up their arses. Disappointed is an understatement. Cannot believe anyone wastes their money on this place willingly, first time trying for us and will never be back! Vile place to even try to eat.

Everything you would expect from burger king Food served quick was clean and tidy

Amazing experience, the food was served in a good timely manner and the store was very clean. The staff were also really friendly and attentive, especially the manager Daisy.

It’s really ridiculous to come to burger king( near st Thomas station) . We came at 9am as it mention on the time- table chart on the door and also in google . But they saying they are open at 11am. And they haven’t gave any explanation for that. They need to valu customer time. We came all the way and they are still close. Which is very disappointed. 😓😓😓😓

Really good visit food was nice and hot and served in a timely manner daisy was very attentive with our kids very pleasant experience

Popped in here with my son, was clean and tidy. Staff was lovely. Will be back again

Hello, i went to burger king in Exeter bridges retail park. Would like to say i was pleasantly surprised, staff was friendly nd cheerful nd the place was clean And the food was hot, tasty and served well (unlike a rival) . A truly welcome surprise ! Date 16/8/2024

Nice little place. Staff are friendly and chatty. Didn't have to wait to long for my whopper

The driver was rude I had to go down to Burger King as drinks was spilts and not frozen food was a mess and cold. Told by Burger King that had to go through just eat for a refund

Wrong order freezing cold and half missing

AVOID AVOID AVOID, won’t be coming to this Burger King again. Shocking waiting time over 45 minutes, rude staff and dirty.

Half off my order didn’t come and we rang and the phone got put down on me

Absolutely shocking delays, manager who moves orders to ready half an hour before they’re completed. You will be waiting upwards of thirty minutes for a basic burger and chips. Never ordering here again.

JUST DONT BOTHER THE STAFF HAVE ABSOLUTELY NO CLUE WAITING ALMOST THIRTY MINUTES FAST FOOD WHAT A JOKE WILL STICK WITH THE SERVICES IF I COULD LEAVE NO STARS I WOULD OF

Burger buns were old, not very tasty, regular fries had like 10 pieces in the bag, tables and floor hadn't been cleaned for a long time.

Service was too bad . Really fed up with the service

Why did I just pay £8.59 for a burger the size of my palm?

Food is as miserable as you would expect from this franchise. The reason I'm even bothering to leave a review is because upon collecting my order yesterday, the food I had paid for wasn't even included. I ordered a burger meal and when I got home and unpacked it there was only chips! For this to happen the staff really must be in shambles, I really shouldn't have to double check my order before leaving the store- although it cost me my dinner last night. Learn to cook people, this has put me off all takeout for the foreseeable future.

Awful! Getting fed up of the staff being rude to their customers. For no reason from what I've seen. They also mess up the orders, so bloody often! How hard, is "no ketchup. No mayo". Yet every damn time it has the sauce. Mulitple times we have gone back to get our orders correct. It's ridiculous. Change the staff.

I was served by the manager Amber, she was very lovely, chatty & friendly. Food came out quickly, tasted lovely

Dire ordering system, unhelpfull staff.

Called in Saturday night before closure. Brian the manager was polite and accommodating. Full marks for excellent customer service. Thanks and Well Done.

No Ketchup.........only sauce avaliable was the ones the charge for. Joke.

Delivery driver was rude! & not very nice. He should be a delivery driver if he doesn’t want to walk to peoples doors. Lazy

Not so fast, no milk shake again, burger pretty average, I expect better from Burger King, chips not good. Toilets where clean, not much atmosphere.

incredibly quick and food arrived perfectly and on time because I'm extremely hungry lol

Thank you. Kids enjoyed their meals and no complaints. Friendly delivery driver too. Thanks

Ordered this food using a compensation voucher given to me for a cold food order only to get another cold food order. Open thermo bag with food sat next to an ice cold drink. Not a good recipes!!!!

The staff were friendly and helpful placing my order and the food came out hot and quick, was very pleased with the food.

Food was spot on I live visiting this Burger King so happy and helpful

2 of NY chicken royals are cold

We didn’t receive the chicken burger meal await refund. Absolutely shocking you can order two meals and only one and the drinks arrive. Staff need more training on bag checks before sending orders. Very disappointing probably won’t order again

Warm stuff , coffee ok if pricey ,BK used to be pretty good but not so much now

Never got delivered……. Says delivered on app.

Food was left on my neighbours doorstep

The order was incomplete and what was delivered was not correct and cold. Truly disappointing

First order images where we have everything and the right order!

Atrocious. Got a parking ticket waiting so long for the food.

We're not regulars to BK, but it was convenient before a long drive. I have given 4stars for food as it is based on the typical food you receive and not more widespread as a direct comparison to other restaurants. After ordering from the display, which didn't produce the receipt when requested, just some noise making me think it's unravelled inside, I stood near the counter and saw my order on the preparing screen, shortly after transferring to the ready or collecting screen. My issue with this was that it was yet to be started - no other customers at that time waiting for food. Perhaps the system records the speed of preparation to serving? Anyway, misleading for customers. Unbelievably there was no coke or coke zero available from the dispenser and after asking I was handed a bottle of coke, but there was zero coke zero to be had, so sprite zero it was. We sat at a table to eat, unfortunately it looked as though no cleaning had taken place that day with crumbs on the wooden edge to the seating and along the window sill, also on the floor.

I got deilievered to the wrong address even though I had entered the right address on the search bar

Face to face ordering was not possible, so I had to order via the touch-screens. These allow deletion of items, but you can only remove one sauce not both. This meant that it was impossible to order the burger I wanted (or any other). Just ordered onion-rings instead. These were flabby and horrible, made out of some sort of paste rather than whole onions. A bad experience overall, I shan't be repeating it.

Yesterday I ordered from this restaurant. Whilst I was waiting for my food approximately 10 minutes not one of the 4 employees were wearing gloves nor did they wash their hands. Is it alright to sell food to people like that ? You charge a premium price but ignore simple food safty. I will not return.

We ordered food yesterday for 2 burgers n chips and chilli bits online,when our order turned up it was short of a burger n when y wife put a complaint in they gave us back £1.60 and they sent the wrong drinks aswell! We will never order online again….

Terrible even for unskilled workers you exspect more very rude can't get the orders right as a chain they should seriously be looking at this branch

Didn't have regular coke. food took a while to be ready even though it was quiet, couldn't order what we wanted as it wasn't on the self-serve machine.

Staff not interested, eating area and floors dirty, no toilet roll in the bathroom, food cold and poorly put together

Such a long delivery time ! The burger was cold & greasy ! The chips were not a full large portion! Cold bottle of drink was inside bag with hot meal ???? A refund in full is required ! ASAP !

3 staff working very very slowly The drinks machine had a very limited choice of fizzy drinks. No atmosphere and orders were only being taken at the kiosk. Even though we selected ear in they gave us take out bag. Food was good and the chips/fries seemed to be a bit stingy compared to other b Burger King's I've been to.

Food was left on the side for ages so when we eventually were called to collect and sat down most of the food was cold and hard. It wasn't busy either and the general tidiness wasn’t great with bins over flowing. The toilets also lacked soap in both male and female.

I am gutted normaly realy Injoy Burger King but this time all my food was cold and did not at all taste nice think I’m gunna stop ordering though just eat it’s because abit of a habit now

Wanted to use the voucher instore .. the customer service was very rude shouting that we dont so any voucher in store ,, what a shame ok burger king i will never use you again .. you lost a customer for life

Shockingly bad food, chips tasted like sick and salad was limp. Restaurant was absolutely filthy and staff should be ashamed. The only saving grace was the wonderful service from Callum at the counter.

Had a lovely meal on this visit. Always well prepared food.

Rider very rude . Would not deliver to my door ……

had food while working away, ended up ill within hours after eating here and threw up constantly for over 12 hours. Also 2 seconds after walking out before i fell ill we saw rats right outside the doors of the restaurant.

Actually received my order where as i didn't from subway.

Took my family here for something better than McDonald's, paid less than McDonald's... UNTIL the £100 parking fine came through the post two weeks later...most expensive fast food EVER, the ONLY ones cleaning up profit wise on that estate is the Horizon Parking Company...they literally have a license to extract money from anyone stupid enough to go there... ticket or no ticket...they will still have you....think i preferred BK when it was on the high street!

Service was shocking all self service tills down messed up order only counted 3 staff on didn't see to be under competent management the soft drink machine was all out of flavours apart from weirdly tasting diet coke over priced and got a 60 parking fine as sertook over an hour so burger king cost 50 +£60 for a rubbish dining experience won't be returning again and with new parking cost likely won't be returning to retail park again il just get it online and see another shop close due to parking charges

Since they moved down here from the High Street, food has been a lukewarm. Service has been shocking as my partner had to wait for 10 minutes while watching All stuff chatting and one staff member went up to the till and did nothing and I had to call member staff over to get her served. Used to eat barking the regular basis and not on this branch. Drink machine never has any drinks left.

Arrive to find local shops not open so popped in for a latte. Order done in seconds, then countless screens offering items I have no interest in went to pay & it said pay by cash at till. Went to till further sign saying 'you can pay by cash here'. Went to pay & a very young member of staff on his own said 'sorry don't take cash'. Left very annoyed & now sat in M&S with a real coffee not a cardboard one like your store. Won't be crossing the threshold again.

2/3 kiosks not working properly. Paid £34 for tepid, poorly presented burgers and overly salty fries. BK shut the wrong outlet in Exeter

The most diabolical inedible place to eat. Food, not just cold, but really cold. Beverages were flat, no milkshakes, most fizzy drinks unavailable. When we ordered, don't stat me on that performance, the guy said they were exceptionally busy, but only 5 people in the restaurant! A total waste of time. Really spoilt a good day.

Order was late and arrived cold, tried to collar the driver again but had left before i got outside

It was such a great experience, the food was nice and hot. The staff were also very kind and friendly.

A very rude woman said grow up and hung up which pissed me off she should get a sturn talking to.

delivered to wrong address. neighbour had to deliver the order to correct address

Just visited this burger king and was very disappointed with the overall cleanliness of the place there was no one cleaning the tables,so we had to do ourselves the kitchen area was very scruffy with food and stuff all over the floor.Drinks machine only had coke or Dr pepper with no flavour options,Food was just warm but with the waiting time being over 15mins I wasn't going to ask for anything fresh.Seems who ever is running this one is doing a good job of running it down to the ground.I think that burger king would be very disappointed with the way this is ran.☹️☹️☹️

Hello . I want to say that every time I went to take the order for customers this restaurant is very slow. Some of the managers are arrogant rude and the waiting time is almost 30 minutes. Managers go in the back and sit down and talk and take advantage of employees and use them to the max. Just today I went to the restaurant and the same thing. two workers are working hard and 3 managers were sitting on the chair behind the restaurant. Even if the restaurant is empty, the waiting time to pick up a food order is very long. Today I called the BBC and told them the situation and they told me to send them evidence and they will publish this post.

Absolutely disgusting The order took 45 minutes it was stone cold the guy was horrible and literally throw my food at me.It was dirty in there and loads of people waiting for their orders.He laughed at me when I asked for a lid for my drink.

Food cold, Child's portion of chips sent contained Just 4 fries. , cheeseburgers sent instead of plain hamburgers and chilli cheese bites instead of onion rings Mayonnaise on plain chicken royale

we waited 2 hours for the food, and the food was stone cold, appalling!

For starters the kiosk I used it printer was malfunctioning or out of paper. Secondly, the orders were being prepared by Bear hand no gloves and between orders did not go and wash his hands. Thirdly, I was given the wrong order. Someone received my burgers and I received someone else’s Order didn’t realise until I got home, but I saw my order being made being bagged. My order number was yelled, but the package I picked up do not contain the items I ordered. As pictured I didn’t order any loaded fries I ordered the Doritos chicken strips and received these.

Everything was perfect apart from the chilli cheese bites, were over fried so everything came out of them. Apart from that was perfect

Self service tills not updated, supposedly all cold drinks unavailable but machines obviously working. Dining area was alittle bland and stark but clean. Food was hot and tasty

My food was cold I asked for cheese and didn’t get it in my chicken burger half hour late and my drinks were warm because in the same bag as my food not impressed

Awful!!! Missing half of a £35 order.