Burger King in Charnwood

Appalling in every way. I was served by Leigh I stood waiting for my online order, unbeknown to me it had been sat on the side, the overhead screens was not showing being prepared nor awaiting collection i asked a member of staff leigh and he just said there was a technical problem. As my food had been sat for a while I checked the chips on top and they were stone cold, asked for replacement chips leigh tutted & mumbled to himself, when he returned I said the burgers won't be cold will they, he responded dunno and shrugged his shoulders, i went to my car then opening the whopper burger found mayo on it of which I ordered without due to being allergic to mayo, I returned it and explained, leigh snatched it off me and said I'll get another, I responded what no apology as he was walking off he said you stupid f---ing c--t, I shouted excuse me what did you just say he said nothing. I then asked him for some replacement chips as the ones I have will be cold again betime I've waited for my burger, he then shouted at me saying I'm not serving you get out, refusing to give me my order nor a refund, I told him I wasn't leaving without a refund, as he was walking away he was being verbally abusive and went out of a side door, after 5 minutes a female member of staff said I'll give you a refund. I assume this leigh man was either the manager or supervisor, if he was he should have known better than to treat a customer so disgustingly and swearing at them all for pointing out their mistakes. Shame on you 😕

Bad just very bad, food just not right.drinks didn’t tase right and place could do with a good clean Service was ok Place could do with a complete refresh For what you pay just not good at all

Massive disappointment for a late lunch. Would leave a minus * rating if I could. Not visited a Burger King in a long time and certainly won’t be going again. The venue itself needed a good clean, all the food was cold, burger was like a tasteless piece of rubber and the coffee luke warm, even after taking it back and asking for a hot one. Very expensive mistake - will not be returning there or any other Burger King in the future.

Food is the usual Burger King experience. Main issue being the design of the place; it has a bad echo, so the sound of screaming kids is amplified. Drinks machine often has flavours missing. Codes sent by Burger King for money off, don’t appear to work here.