Burger King in Newcastle-under-Lyme

As one of only two tables in any empty restaurant it was shocking to see the mess covering the whole floor. The bond were overloaded and no attempt to clean table tops had been made for well over an hour (obvious from build up). Service was ridiculous, I stood waiting (being ignored) for 10 mins before a day off member told me I could only order using the self serve. I had not brought my glasses and informed him of this to which he offered to read me the menu. This is obviously a very kind gesture and a member of staff going above and beyond BUT why are staff not allowed to serve? Secondly, why don't they clearly signpost that? What made it more frustrating was he then said you can print the receipt and he will put it through the till?! I could have banged my head on a wall. Will not be returning. In contrast the cafe next door with double the seating and equal staff with a much wider menu was squeaky clean.

Staff were very attentive and efficient

Staff were attentive and the food was nice and fresh. Will be visiting on my next trip

complete wrong order delivered & I can't get to speak to anyone in person about this, I paid almost £45 for my order & had someone else's order delivered which has only cost £16.98

food was missing, cold and food took nearly 1 hour to come

Staff are rude. Two young girls behind the counter looked as though they would have preferred to be else where to have their little chat than to actually serve customers. When I asked if I could order at the till rather than the self service machines I was told no. One of the machines wasn't printing receipts, so was then out of order causing a long queue to form. A till was then opened up but not to the staffs liking, meant they had to do some work. My food took a while to come out, 2 burgers, 2 fries and 2 drinks waiting approx 10mins, others who had ordered after me got their food before me. Tables were dirty and food on the floor. Perhaps instead of standing about chatting they could actually do what they're paid to do. Awful service. Won't be going back there again in a hurry.

Absolutely shocking service. You have to order on a touchscreen. Staff will not help you. When I asked if I can be served at the till the young girl said .. no you have to order on the screen ..by card I asked what if I don't have card she said well I'll have to serve you at the till ,?? The attitude was terrible.. I tried to order at the screen it took me 10, mins then when I went to pay my order had gone off .. I was getting angry 😡 at this point so had to do it all again..not happy .. then the touch screen wasn't adding anything to my order I was pressing getting my hair off .. in the end I went to the till n said will you serve me as I'm getting very frustrated and it's doing my head in..she said no sorry .. I then said in a loud voice. This system is a load of crap .. it doesn't work lots of peyeete walking away when when they couldn't use it .. lost lots of customers today .. will NOT be going back attitude is shocking if the staff not helpful at all.

Food excellent and right temperature and delivery also very good and quick

The food has turned up incorrect no chilli cheese bites. Onion rings I didn’t order and no way to get through to anyone to put it right. I am disabled and unable to get to the restaurant.Very unhappy

Everything was good, fresh and hot ! :)

Yup we like this one as a family treat ...nice clean place and good food....cheers ..a year later however 2 drinks of soda and 1 fries costs nearly 9 quid?? We didn't buy it?? And the last time I'm going here was today ..ordered a large meal ..tiny child's sized burger turns up with other small amounts of fries and foods ...had to ask for a refund...which was all fine I went to the lovely cafe the next floor down..not the staffs fault they were all good..

Dismal place but the burgers are lovely

Burgers were great as always. Thanks guys

Bad customer service Dirty everything Food not good

Great staff, Brad was brilliant with my kids!

Great service great food and friendly professional delivery service. Thank you

Food is cold , the place is miserable, the people who are serving are so distracted by their own phone, they are to busy chatting to eachother instead of being nice to you and serve you plus all the tables were so messy can bearly find a table where to sit .. not coming here again .

Really happy with everything I ordered, great service

Food arrived freezing cold. Order was showing as being delivered but I watched the delivery driver sit at the pickup location for about 25 minutes before delivering via the map. No surprise that the food was then cold and had to be reheated upon delivery.

there was all the chips missing and 3 meals

Pretty quick service, food came quick saying was busy and it was hot and we enjoyed it. Sometimes there is no seating available.

What att a shambles. Should be closed down. Poor service. Never again and do not go over there. Totally rubbish and rude

the order was cold and the chips and burger were cold that's the first time I'd ever had a horrible burger king I'm disappointed it was delivered for us to celebrate my mum's birthday to have a meal together I think the food quality was disgusting 😞

Always takes forever for the queue to go down, not open for breakfast, staff need a moral boost take them out for some team building have your staff smiling again.

The time kept extending constantly then when the food eventually came it was freezing

Great food. Staff members extremely helpful, especially Hamish the bald one. I would 100% visit again as it was a delightful experience.

To the two members of staff on lastnight thank you for your patience for taking my order and getting to us really quick legends

I was waiting about 1 hour for the order to get accepted by a driver

Bloody awful, typical airport franchise, Burger King, you should be ashamed, food all over the tables and floor, spilt drinks everywhere, service was shocking and the staff didnt care, possibly the worst fast food place I have ever been. Keep away if you don't want to be disappointed!

Lovely friendly service from the girl on the kiosk...ashame my fries were cold but apart from the the food was ok.

Great food and that's about it.

Food was disgusting I tried to contact burger king they totally ignored me. This place should be closed down I ate rotten food!!! If your there burger king reading this post I have pictures to prove it!! Feel free contact me!! I emailed customer service I had no response!!

It’s been a while since I’ve been here but I was pleasantly surprised. The staff were very helpful and friendly (I needed some modifications for a burger as my son is a very fussy eater and they were more than happy to help.) The food came out quickly and the place was constantly being cleaned as we sat and enjoyed our food. I would highly recommend the whooper and classic box meal .

Food was amazing!! Staff was amazing and was fast efficient! Food was hot dining area was immaculate

Absolutely horrible service. After approaching the counter to explain we’ve ordered on the app (that’s what the app tells us to do-make it known we are here) I was getting odd glances from two women (a blonde haired lady and a brown haired lady) then rolling their eyes at me. Whilst awkwardly standing there waiting for my food - both ignored me until a bloke came and served the queue - they still kept starring and talking (I am pregnant and very big so I get stared at a lot didn’t really phase me. Anyways my order number came up and the lady with brown hair slapped it down on the counter and walked away, the drinks were half full, mucky and covered in black spots. As we clicked for dine in and they put it in the takeaway bags I was trying figure out if we had all we ordered. The lady with brown hair approaches and slaps my receipt down and said here’s the receipt, I explained I didn’t need it just that I’m confused as we’re dining in. She went away came back to state ‘all orders are put in a bag - no one else’s were. The blonde lady was standing there smirking the entire time. I found it rather unsettling and hostile one week away from giving birth to be met with such hostility. Absolutely vile service and I would understand stress if it was busy but as shown by the photos it was not. We sat here for an hour and not one table got cleaned. High chairs were being taken elsewhere and they didn’t stop them… filthy, disgusting and just rude. I never leave reviews really but this was just horrendous. Hopefully management sort their staff training in customer service and how to wipe tables and serve fresh clean food and drink.

Dined in here on a quiet Tuesday afternoon at around 5pm. Dining area was dirty and staff were just standing around doing nothing. When I got my food it was cold, also put way too much cheese on the fries. Won’t be returning!!

Terrible food. Maybe it was the evening, but I've never had such a bad burger.

Everything good, had an Angus 🍔 meal deal lovely...Been a while.

i was so hungry and looking forward to my burger king so i order 2 meals for me and my partner and they get my order wrong which i wasn’t too bothered about until they never apologised for it and then give us the food freezing cold and stale, the staff are very shockingly rude to say they are working for £4 an hour, what a joke place needs whole new management and staff

Very clean, good food as expected from the Burger King chain. Staff were friendly.

Aaah so much better than what they serve at that big yellow M. Not afraid to use spices or savoury extras,! A revamp of their restaurants wouldn't go amiss though, some are poxy e.g. Earl's Court, London, A13 restaurant on the way to the Hague? Awful places to be, food is good

Been here today and the woman behind the desk was rude and impolite. one of them dropped my order on the floor and started giving me foul looks and was complaining about me to her co-worker. When i finally got my food it was cold. the coffee was also cold! never coming back here again was the worst burger king i have ever ate at!! also can’t find anywhere to make a complaint to the company what i think is out of order!

I had the bacon burger not bad..... tasty

Nightmare tried order on line to save queuing in long queue didn't work. Joined long queue. Ran out of food. Slow service. Food missing. Food cold. Small portions. Long waiting time for food.

Stood at the counter waiting to be served - two young lads behind the counter point blank ignoring us because they don’t want to take anymore orders.. one even looked at us and didn’t even serve us. Walked out. Absolutely ridiculous service or lack off shall I say. Ran by children.

The food was hot. The bqq burger didn't taste of bbq. The fries were warm and crispy. The staff were not friendly or helpful and didn't have a good attitude.

Long wait for food, food didn't taste very good. Place didn't look very clean.

Don't go here if you are hungry as the food has shrunk to doll house size portions the burgers are the size of a peanut so unless you have £20,000 to spend on lots of food don't bother 😕

Burger King at freeborn nr talk at Stoke on trent is now closed for drainage purposes

Expensive, burger never arrives looking as advertised, always limp lettuce etc

Very tiny portions. Only bottled drinks available. Received incorrect food than ordered, been ignored by the incompetent stuff when raised the issue.

Burger was tiny and cold very expensive for portion no tast very bland Burger would not recommend absolute rip off

Food was banging. Steakhouse Angus all the way. Great belly filler after the Nike outlet.

Great food at a reasonable price.

Fast food, the burgers were ok.Nothing great.Could be made better..service was fast. Fries weren't tasting good due to oil probably used several times.

Took my kids for a treat amazing staff to nice and clean there was a blonde girl named kayleigh she was really nice service was really good so happy will be returning

Service was poor, didn’t get the order right went to change burger that was wrong and still got it wrong didn’t try again as there was a large que with only having one staff on till that was busy trying to sort online orders tether than the people present.

Sadly the young man serving didn't have any allergy knowledge. Maybe train the staff better.

It was ok we had chicken royal meals were hot and tasty.

One of the best bk s locally exceptionally clean good service

Poor service had to wait while Just Eat delivery men pushed in front to collect order's unexceptale Also when our order was prepared items were missing, Not the best I must say

Very fractious lunch time visit here. Long queues and no orders being taken A lot of disgruntled customers.

The person who served was wiping his nose constantly called for manager told him and said to the person wash your hands. Demanded money back manager did not give a dam

They have a App but no scanner so unless staff not helpful won't go again

The short stumpy guy with glasses is ignorant and took 20 mins to take an order when there was no queue his name is Ben

Found Freeport mall by accident, wandered round the shops and discovered a Burger King upstairs, The Service was friendly and fast, food was nice, fresh and hot. it was really busy as well one of the best ones I've been to, nice to know as recently moved here.

Tables were not cleared or cleaned. Bins overflowing. Floor dirty. Bad hygiene all round. Food quality bad. As a cancer sufferer with low immune system, ended up poorly with diarrhoea for a week and hospital. Avoid at all costs

The first impression I got on entering the restaurant was that it was rather drab.

Just popped in used app for cheap meal

Very poor quality and no hot drinks

Called in for Xmas dinner... nice place warm and cosy, good food and friendly staff..

The food was quite good, a bit slow for fast food. There was plenty of seating and the food was fairly standard burger King.

Food was nice but very expensive 😫

No hot drinks were available when we visited. Food was ok Nothing spectacular to say about this particular restaurant. It always takes forever to be served or it feels like it.

Shocking bad customer service and nearly £18 for 2 basic burger meals!

Usual Burger King food but it was nice and hot which is always a good sign

Absolutely awful service. Avoid!

As Burger Kings go, this one rates better than many. It's annoying as I really quite like a Burger King but so often they are badly run. This one isn't that bad. It was a novelty to find BK crowns on the tables and the bread was fresh (not dry and crumbly). My partner had a chicken legend which she really enjoyed and I had a BK BDCB XL meal which was also good. The only gripe, if you can call it one, was the speed we received our food but the folks were friendly and happy and the food was pretty good. BK isn't gourmet so 5 stars would be a but much but these guys definitely do ok. 👍

you've just got to love a burger king! Lovely staff.

It was fine, staff pleasent, no complaints.

Great place to get a meat fix and a good hangover cure maybe!

Long wait,staff looked like they did'nt want to be there.

It's OK if you're stuck for anything else. Nothing wrong with the food, just the time it takes to get it, it's one of the slowest BKs ...no... it's the slowest BK I've ever been to

Arrived at 3.35pm to be told they are closed so the info provided is incorrect wasting my time 😀

I've never had a chicken royale before. I generally have a whopper on the rare occasion I have a burger King visit. I was really unimpressed. It is that awful reconstituted pulpy fake chicken flavour stuff. For £7.99 with (a very small amount of) fries and a coke, I'd at least expect it to be real chicken not chicken foam 🙁.

Drove half an hour to get a quick bite with the kids. They decided to close early at 5 instead of 5:30 so refused us service. Nice!

Love Burger King but each different restaurant you go to the you get a different experience had to ask for bbq sauce twice and was looked at like I was being cheeky I mean I would pay for sauce if it was a problem

Good value food when you use the app offers . No hot drinks available, as it is claimed the beverage machine is broken ? Must be catching ,as by co incidence , so is the one at the Macclesfield branch.!!!!!

Love burger King! Yes you have to wait but you know the food is the fresh 👑. Think sometimes there should be more staff on, but there are two young lads who are very quick. Chilli cheese balls are the best 😋

The food was not good. Chilli cheese bites about the only thing we enjoyed.

Could do with fixing the ice cream machine etc

Went to burger King in freeport. All tables are wonky and unsteady. Didn't have some of the food or drink items that we wanted. A pretty bleak looking establishment. The food was nice though. Sorry burger King, not your usual top billing

A bit slow but service was good and staff were busy.

Food was perfect but the service and hygiene standard were absolutely diabolical. I was given the wrong order TWICE. I ordered a plant based burger and was given a meat burger instead. I ordered 2 of those and the girl on the counter working with such a small menu still got it wrong. We eventually got we did order and again it was wrong again. Gave the table a wipe and up came lots of brown dirt. Absolutely disgusting. Makes you wonder what the prep area is like

Tables not cleaned. Bins overflowing.

£5.99 for a a double cheeseburger! That's two , 2 inch beef burgers, on a 2 inch bun! Poor staff having to explain the extortionate prices on the daily!

Love it fresh hot and better than mcdonalds

Too price for what you get chips are nice tho!

Was happy with my food service was a bit slow probably because they were busy

Not the best, can't believe the difference in what's on the board (pictures)to what you actually get.