McDonald's in Newcastle-under-Lyme

Staff rushing around music loud could not hear self talk tea left on side before meals ready so was very strong

map sequence not accurate. food cold

I can’t give 0 stars unfortunately. Is it rocket science to know the difference between a mcchicken sandwich and a chicken share box? At least employ people Who can tell the difference. Aswell as counting from 1 to 2!!

Delivered to wrong house and left food outside

I was totally disappointed in the cold food it always Chesterton McDonald's

Food is always hot and tasty at this branch Friendly efficient staff too

I would like to leave this complaint as this really does outline how poor McDonalds service really is. So the other day I had an order with 4 meals on a breakfast now when I got home none of the hash browns were there. I called and they said on the phone no worries but I told them I was not local and they said okay next time your around here use x code and have any meal on us in which I accepted given nothing further could be done. I today went to McDonald’s to get this and I got to the window and had to wait for a fair few minutes, now given this was free I thought well it’s worth the wait anyways I told them what happened and the manager said just know, this would only be for the breakfast menu. I did say to the person on the phone about how I do not come over to this area often and definitely not early enough again for the breakfast and she said well it has to be and said okay on this occasion I’ll do you the meal but just an fyi going forward anyways the meal I wanted was the Philly cheese and I was told this cannot be used and I didn’t want anything else and then after all this hassle of waiting and being patient to be told I can’t even have this and now I had to pay for said meal as I didn’t want anything else. Then to make matters worse I went to the next window and was not greeted, spoke to or anything silence they pushed me the food and drink I asked for sauce and still nothing not even a here you go. So from this it is something I have considered if needs raising further but is it worth it.

Large fries was more like small fries

Arrived late, items missing and food was cold and inedible

Wrong burger in order - was supposed to be a double cheeseburger and received chicken mayo with extra lettuce which went straight in the bin. Refunded the burger but if I order again I would have to pay all the charges again :(

Freezing cold!!! Burger just slapped together not even correctly or what I asked for specifically having allergies!!! Disgusting wouldn’t spend another penny in this McDonald’s. Run by kids and uneducated management . Needs sorting out it’s a quiet Wednesday night not even busy I’d expect better.

excellent hot food !!! cheery delivery driver

requested sauces for our 20 chicken nuggets x2 and no sauces arrived for either also ordered the new minecraft big mac with the collectable toy the toy never arrived and the big mac was missing items off the burger its self

Mcdonalds kept the order by the counter for 2 hours even tho I rang the restaurant to tell them I will ask for a refound from. Juat eat. Aftwr two hours they just give the food to the courier. Same one. Cold

My food never came. I would like a refund

all food was cold when finally arrived. even ice in drinks had melted. no sauces yet again

i got the wrong drink but its okay it was such a good meal and the delivery driver was nice!

Lovely service from Ellis today. Told me it was their first day, but were incredibly kind and attentive during our short visit for a to go order. Thank you again.

Order says delivered never arrived so had to order again paying twice for one order after waiting well over an hour and not delivered. Not good enough. Please forward a refund to my bank app

The lid on my mini chocolate milkshake wasn’t on properly and led to some spillage. I requested no gherkins on the hamburger happy meal and the extra small fries were not in with the delivered order package.

excellent!! hot food !!!!! a joy to eat

Now and again, you just have too lol

Cold food, not the drivers fault, waited way over an hour when original delivery time was 15 minutes. We did an alternative dinner at home.

food was cold and was late on arrival..

Nothing to rave about, it's Mcdonald's. Delivery time was good but fries were cold, likely left a while before being picked.

delivery driver brill food was piping hot and corrdct

Order not delivered or arrived Unable to reorder to the price of order

Waited 40minutes for 9 nuggets and fries. When we spoke to them they said they'd add some extra food and didn't.

I'm sure some one is playing games I ordered 3 milkshake and they only put 1 straw in I'm getting angry that this is happening all the time brain dead

Foods wrong sent me wrong things and cold also

Food was a little cold when delivered, but I was able to microwave it to heat it up

Chesterton store never fail to recheck the order and ensure all is packed with the items. N/C store need take a leaf out today their book.

brought the wrong order and when they brought the right one it was cold.

From when delivery driver left the store the time kept going up and up and when it eventually came all food and hot drinks were cold

Food delivery time kept getting pushed back and after calling the restaurant, they told us the food was ready but delivery driver was not there (despite app saying courier was there). very cold food by the time it arrived

food and drink cold. drink was a latte 👎

Never delivered and refused to refund

Food was cold, dry and egg had green bit inside of it. Overall not happy, but delivery was good timing

very long waiting times. staff is not being professional

large fries. what a joke. and 2 cold burgers. really bad.

Order didn't arrive at all.. Never mind asking me how late it was still waiting 24 hour later

order was missing happy meal big Mac meal and chicken select meal

I watched the delivery on your app and they stopped at esso for 10 minutes no wonder it’s all cold

all food is cold, absolutely joke.

this restaurant always sends the right order out unlike the newcastle branch who sends out the wrong order

Had to call the store the food took that long to come over 2 hours, kids had to eat and go bed by the time it arrived

I order my Stormyz meal and the chips didn’t came in my bag.

once again the fries are cold for 2 meals. got £1.34 back ... but it's not good enough

missing both fries from the deluxe deal

Amazing delivery driver! Food actually came warm, we actually have straws and loads of sauce too! Best order I’ve ever had from McDonalds!

shocking delivery service had to walk to get our delivery shocking

Took ages for order to go through and was missing straws and had wrong dips

Freezing cold and missing a burger

15 time now NO straws for the drinks brain dead

awful food always cold when delivered, horrendous service from all staff, especially from management particularly Ash. Don’t go here.

The driver was really friendly but left waiting at the restaurant for an hour. Asked if we ordered any special and we said no. Felt really sorry for him since he is unlikely to make a wage when left waiting for an hour. We were quite annoyed the time kept moving back until we found out he had to also wait for an hour. Poor service from McDonalds!

food was cold and my burger came without any mustard and pickles even I ordered with extra ones

Lovely delivery driver, made sure we got the sauce needed!! Very happy xx

Order was wrong no hash browns and no hot drinks just a bottle of water that wasn’t ordered

Waited over an hour for some crusty burnt cold hash browns

the driver went from co op Bradwell, to wolstanton, to Trentham

Great food and delivery service. !!

Awful and cold! No surprise after waiting almost 2 hours!

It took about 40 minutes just to assign a driver - unacceptable!! McDonald’s is just around the corner and it took over an hour to be delivered!

all food was cold and there was no big Mac or tripple cheese burger I was literally left with fries and a Coke... who orders just that?!

Is this one of the worst McDonalds in the country? This is our local McDonalds, so it is convenient when we want to grab something quick. However, we have consistently had dreadful service. Most times we visit the drive-through, we have to pull to the side and wait for them to bring the order to our car. Then, they are constantly missing things off your order (Dips, sides, etc.). On a number of occasions, they have handed me a totally incorrect order. The food is often lukewarm to cold, and the milkshakes / McFlurrys aren't available about 50% of the time. It's McDonalds, I'm not expecting luxury or gourmet, but this particular branch makes a mockery of the idea of "fast food". We generally always get a better service at other branches.

driver was very very pleasant. lovely. thank you

all food is stone cold and ice cream melted. not happy at all

big Mac delivered was wrong. arrived over 40 minutes late.

I ordered 9 chicken nuggets and got 8. driver was fab.

delivery time kept changing, ordered at 5 and didn't get my food until 7pm. food was stone cold.

burger and fries arrived stone cold. had to be microwaved

order took over 2 hours to be delivered and arrived stone cold, completely inedible. Time printed on the label shows it was made and bagged at 17.14, and it arrived at my hours at 19:05 so had clearly just been sitting there festering for 2 hours before it was delivered. Tasted like garbage, thrown away.

order was early. still hot. courier really pleasant.the only thing was there were no straws but that was OK as we were at home

Ordered a big mac and it didnt arrive, food was cold

This has to be one of the absolute worst McDonalds in the country. There's only one reason to use McDonald's and that's because you're in a hurry. You often have to wait at this franchise but today they surpassed themselves with a wait of nearly 30 minutes. I went in to see where everything was and stuff by the counter being ignored. After eventually speaking with someone, I learned that my order had just been left with my passenger. So I returned to the car and left for home. Arriving home I discovered there were no drinks, no sauces, and all the food was cold. I'm a tolerant person, so if this was a one-off I'd let it slide. But it's fairly close to typical of this branch in my experience. Long waits, cold food, poor service. It's not like McDonald's is cheap any more either. An absolute waste of time and money.

Delivery time kept changing. Food was missing and food that was delivered was barely warm

Food was not how I ordered it at all

Took 1 hour 20 minutes since ordered fries cold philly cheese stack lukewarm coffee spilt out into bag which ripped as picked up because so wet

Wasn’t too bad for mc Donald’s - everything was in the bag including sauces - although they missed the straws. Food was cold when arrived but it’s what I’ve come to expect from McDonald’s which is why i don’t order from them very often - chilli cheese burger was good but the Philly cheese stack was not good at all

The time kept changing till it was over an hour from the original time you excepted the order

Forgot my dips bro and my stickers

chips were cold.. had BBQ sauce instead of sweet chilli. cheeseburger happy meal was plain, no sauce on it at all. no straws for drinks.

All food was cold all went in bin apart from drink

The food was correct and hot but was giving someone else drinks!

Absolutely appalling the fact that I live up the road and my food is constantly coming cold or with items missing like I just ordered my burger was cold and a complete mess and the 9 chicken select share box only had 4 chicken selects in the box. The Chesterton McDonald’s really need to sort it out we’re paying for food and not getting what we paid for

The driver arrived late. Food was cold and the drink was flat. Made no excuses. I could see him arriving at the restaurant at 12:45. When he popped up on the map 25 minutes later, he was nowhere near the restaurant.

Food was cold when it got here don’t know why I ordered from McDonald’s

I am so happy with the driver ..! Polite and humble

There was no bottom bap! It’s a burger! How have you managed to build it without the bottom!!

Ordered of just eat. Order 0602. Came freezing cold. What a absolute joke am 5minutes if that down the road. For the price of mcdonalds+delivery people expect food to come hot not cold. Burger just chucked together

delivery driver was good, came on time and was polite, food however as always was cold and again something missing from order as always

Its 3.32 stayed awake for hours for it not to arrive

food is yet again freezing cold. took over 1hr to deliver and they kept changing the delivery time so I couldn't contact the restaurant. numerous times I've ordered from here and everytime there's always been something wrong stay well clear.

Can't seem to ever get an order right. Items always missing.

the fries was cold and I ordered a brownie and they brought a sugar donut

driver had a few deliveries to do so it's pot luck when you get your delivery..could this be why food is sometimes cold..especially the fries. like tonight

Didn’t even receive what I paid for utter waste of time

Food was very cold and not very enjoyable

food was cold, took forever to come