McDonald's in Newcastle-under-Lyme

Ordered via the McDonalds app for delivery. When the delivery finally arrived, items were missing. Tried to use the app to raise an issue and it was near impossible to get anywhere. Tried to call direct to resolve and nobody answered. I know McDonalds isn't exactly fine dining, but surely some customer service should be expected.

Drive through, take out cold most o the time, probs the worst placed mc donalds ever. Delivery drivers take all the parking spaces as well as park by the exit blocking the road view when trying to leave The delivery drivers seem to get priority over customers, I've waited on average 30 mins after ordering. And always cold after pick up.

It's unacceptable for delivery drivers to be forced to come twice in a queue for food, as this can be perceived as discriminatory. All customers, including delivery drivers, should be treated with respect and dignity.

Got to be the worst mc Donald's in the country.

A Most Unsavoury Encounter at McDonald’s: The Ketchup Debacle Dearest, most discerning readers, it is with a heavy heart—and a slightly baffled brow—that this author recounts an afternoon which, though initially promising, devolved into a farce of the highest order. For I, in my eternal search for sustenance and the simplest of pleasures, found myself at a McDonald’s. Yes, you read that correctly— McDonald’s —a place once known for its quick, no-nonsense service and delightful morsels, only to discover that what it now offers in abundance is rudeness... and a shocking new policy on ketchup. I had asked, as one might expect, for a humble sachet of ketchup to accompany my fries, an entirely reasonable request in a world not yet overtaken by absurdity. But alas, the fates were cruel that day. The shift manager, a woman whose icy demeanour could send even the most hardened of aristocrats into a polite retreat, informed me— and I quote —that ketchup could no longer be dispensed as freely as air, but instead must be obtained by paying at the cashier, or, in a most backward twist, via cash at the window itself. One would have thought I had requested the crown jewels. And as though this were not enough to send the average mortal into a state of mild existential despair, the manager herself greeted me with the warmth of a snowbank and the charm of a rusty nail. Indeed, her response was so curt, I almost wondered if she had confused me for a rival fast-food critic—one who had dared to write an unfavourable review. But fear not, dear readers, for the true tragedy lay not in the scarcity of ketchup, but in the sheer audacity of the service. For it is in moments like these that one realises that the only thing more abundant than the price of ketchup is the rudeness you are expected to endure without question. How delightful, indeed, that in this particular establishment, civility is not included in the meal deal—though, dare I say, attitude comes at no extra charge. In conclusion, my dear friends, let this be a cautionary tale: If you seek nourishment for both body and soul, one must look elsewhere. But if you desire a lesson in how not to run a fast-food empire—or if you fancy paying for the most luxurious condiment known to man—then by all means, proceed. Until next time, I remain your ever-watchful and slightly perturbed observer, Lady Whistledown

Absolutely horrible Hot chocolate and a Cappuccino never ever it’s horrible

Fast service on drive threw. Good staff

Went for a late breakfast not bad

My disabled child and I were in here he needed to use the toilet the door was locked by staff. Nobody else to lazy to clean it everyday by what I noticed, went to the counter to try and ask them to open it. They took that long and still never ended up opening it that my disabled son wet himself, staff or miserable and Inconsiderate managers think they own the franchise bullying bossing other staff around avoid

Go here most Mondays for the McDonald's Monday, really good value.

Missing items, food burnt, only half of one drink, and the other was meant to be hot chocolate, but was like warm water. Won't be returning

Printer in automated ordering system is always out of paper and service can be very slow during peak hours.

We waited 2 hours before calling the restaurant to be told they stopped taking delivery orders at 2am. That's fair enough, but it shouldn't have mattered since we placed our order at 1:20am.. The Just Eat app also updates you on the progress of your food and showed that they had accepted the order when we made it but hadn't started preparing it. The estimated arrival time kept changing and ended up at 3am when we called the restaurant. They told us they'd sent the order with a driver already and to contact Just Eat for a refund.

absolutely shocking. chips were rock hard and stone cold. burger was full of grease. got a strawberry milkshake, came out like water. asked for another, exactly same, 3 times that happened. final time it was half chocolate. went to tell them and some woman said ‘there’s nothing we can do about that’ yes you can. sort ur machine out. do not come here. so rude

Visited today first time. With G child's. Welcome greeting from young lady, Who took my food order in a polite & friendly manner. We enjoyed everything about the visit. Will return.

Friendly staff and pleasant atmosphere

Oddly enough the sausage muffin tasted fresher than the Maccies on fezzy park

It wasn't the worse one I've been to. We were missing part of the order and were asking to park up for quite a long time. The chips were cold therefore inedible and there was ice in the drinks despite requesting none. They did remove the onions on the burgers as requested though.

Fast and hot great staff always nice food

Cold food, rubbery burgers, long waiting times, and missing items on more than one occasion. The worst Mcdonalds around.

Fresh and Hot, this mcdonalds has never got my order wrong.

Shocking service & cold food... I wanted a quick bite to eat and nipped in Maccies, after waiting 25 mins for food, I then had to go into the shop and wade past all of the just eat people waiting to ask for my meal to be replaced, no apology, no service & overall a shocking experience.. I won't be returning...

Dire service. Food piled up waiting to be served. Cold food. Just throwing open wrapper burgers into bags and boxes. Terrible

Always get delivery orders wrong, always forget sauces, go in to complain and they look at you like you’re the problem. Never had a good experience from this one, shame its the one that has to deliver to us.

Should win awards for the slowest fast food place ever, order off the apps and either drive thru or click and collect in the parking space, pretty much guaranteed a 20-30 min wait even if you just order 1 item, then its usually cold by the time they bring it out

The gents toilets were scruffy. Tissue on the floor, the floor obviously hadn't been cleaned in a long time and neither had the wash basins. Not up to standard at all.

Pulled up to the drive-through and was told to pull up and wait. There were no spaces in the waiting bay, which was full of delivery drivers. I waited for 5 minutes, then 10 minutes, then 15 minutes. Finally, I shouted to someone who didn't even know what I was waiting for. She went inside to check on my order. Five minutes later, she came out and delivered food to other cars. I asked again where my food was, and they replied that I was put into a queue. I said, "What? We've been here for 25 minutes!" I got an attitude from another worker because I just wanted my food. Then, they finally brought it out, and it was wrong. So, yes, I waited 25 minutes for my order from a drive-through. MACDONALDS CHESTERTON YOU ALL NEED TRAINING

I was the only customer waiting in the restaurant . I waited about 15 minutes after ordering and my food and coffee was still cold . Very poor service

Ordered via the app, watched my order number go to "please collect" but nobody called out the order - waited as this has happened before. After 5 minutes asked where my order was and it was on the shelf with the deliveries. Not happy as the chips were cold and all the dips were missing. Got home to find 2 of the burgers ordered weren't in and no straws for drinks either. Very poor, not even that busy.

Absolutely appalling, ordered online at 8.00, arrived at restaurant at 8.10 and am still waiting for our food 25 minutes later. How long will I have to wait?

To be fair this is a review of many experiances at dimsdale mc donalds from eating in to drive through to delivery but tonight absolutley took rhe biscuit. If you have a drive through your order is never complete they allways miss bits and its allways cold. They allways leave before you have chance to check it . On some occasions (yes more than one!) They have given our food to outher people whilst weve been waiting and said that we have had it. Allways over 25 minute wait. This eavening we had a £70 order arrive through deliverroo the driver was wonderful however mcdonalds dimsdale wolstant being the crap restaurant that they are did not send any food. Just drinks . And refused to answer the phone. Thanks for nothing honestly the worst mc donalds that you can go to in staffordshire . Actually they do have one wonderful member of staff mkenzie who is allways loverly and has a smile. I hope he makes it out of there and gets a job that appreciates him

Absolutely awful drive through, always get the order wrong, the staff are rude , not willing to apologise. Even through they mess up, I would rather travel the two miles extra than go to this one. AVOID

Very busy. Food came reasonably quickly.

Went to collect a meal for 2 adults and 3 kids, and I was waiting over an hour for the food. I went in to ask if it was ready and they had lost the order. Once I finally got the food, there were items missing from the order, so I had to wait again, and by the time we got around to eating the food, it was stone cold.

Very poor service and slow is an understatement food missing and egg shell in my muffin won’t be going again

ordered 1x burger through the app. Arrived to pick up and no food after a 25 minute wait. asked for a refund and left hungry

Ordered breakfast on the app before 11am and paid but when we went to collect they said they can’t give it to us as it’s now gone past 11am and that they have got to cancel the order so they already took our order and let us pay but wouldn’t do the food. Absolutely ridiculous

It gets a bad rap sometimes but to be fair iv always had a good experience there. Gets mad busy at times though

Was left sat in car for 20 mins waiting on fries. 20 mins to cook fries really? You could peel and cook real potatoes in that time. It was 9pm in the evening not exactly rush hour! When they gave us our order finally we didn't get even so much as an apology. Everything McDonald's has done over the years to build it's brand and reputation is just dwindling away and they seem not to care in the slightest. This poor service is starting to become customery at most branches nowadays. They'll end up like Little Chef if they don't start bucking up their ideas.

Absolutely joke waited 17 mins for food an it still wasn’t right then waited another 4 mins an more or less threw food at you an walk off .. staff too young no customer service skills an the app is crap .. we all know McDonalds is bad at best of times but this was another level

We haven't tried the food but very disappointed with coffees. We like McDonald's coffee but really surprised at the lower volume of cups. I've been ordering the same coffee for months and at this location the volume of the drink was like 70,80 percent of the usual size. We returned the cappuccino asking to top it up to normal size but that's what we got, and I took the photo straight after lifting the lid. I know employees have to follow the rules so just a word to the management. If you think you can charge the same price for less amount and think the customers will somehow not notice that, well I guess we did.

I cannot be the only one who gets ripped off when I go to either Chesterton or Trent Vale. I decided to not use Trent Vale this evening as i was tired of them getting the order wrong. Have the staff now moved to Chesterton? I assume nobody tastes the Drinks from the machine either periodically because there is no way they would be happy with how they taste.

Since All Mc donalds took on Deliveries with deliveroo and others its gone down hill food missing and customers dont get serve quick

Probably the worst McDonald's in Stoke on Trent

4/4 order was missing items. maybe look for new staff?

Every time we go to this macdonalds we have a issue not complained before, but enough now food was cold chips missing we had to wait for food aswell so why was it cold had to order a takeaway, from somewhere else and we only live down the road been ringing for ages no one answering phone

fast delivery and the order was all threr

I wasn't in the stoke area for 6 months, but consistently they always miss sauces. I don't understand it, must be intentional, anyway no BBQ or anything with 9 nuggets - again after half a year away

Staff were rude. Food was genuinely the worst we have ever had from a McDonald’s. There was no salad or sauce on the McSpicy Chicken sandwich and the chicken itself was dry. The fries were not good. The Big Mac was passable but messy. Only thing good was the nuggets. The coke mix was off, more water than anything and less in one cup than the other. No napkins offered or given. I hate to leave bad reviews but this was the second time we have received less than satisfactory service. Avoid this particular branch, you’ll be disappointed spending your hard earned money.

Food was piping hot for a change!!! Really enjoyed it

From orgianal time given it was late food wasnt hot. Delivery driver was nice though

Waited 25 minutes for food, chips and drinks missing. Staff all looked miserable and when asked for food was sat on the side and food was cold.

Food arrived chips and chicken in wrap cold. No tomato dip with garlic bread dippers. Ordered curry dip extra not received. Milkshake no straw received. Very disappointing!

Nice restaurant always clean and friendly staff

When someone asks for a plain cheese burger you give them plain cheese burger not with stuff on it up ya game do ya job right

Delievered the complete wrong order.

Just Eat have stopped responding to my tickets on this issue, but the quality of the food from Chico's has been very bad of late, and submitting tickets to Just Eat just get ignored

Awful McDonald's. I have never posted a McDonald's review before but I've had a few issues with the Chesterton one before. They always get my order wrong. I'm a veggie and I've been given a sausage & egg muffin on a couple of occasions. My daughter has a plain mcplant burger and been given a mcplant with everything on it, we had to wait ages for them to get another one. I've always given them the benefit of the doubt but this occasion was just the last straw. I ordered on Just Eat as I wasn't feeling well and not up to cooking. I ordered a medium plain Mcplant meal for meal for my daughter and a large Mcplant meal for me (without mustard, pickles or sandwich sauce). The food arrived and I checked it while the delivery guy was there (there was once a time when all our drinks were missing and another where both the Mcplants were missing too). The chips were not cooked properly, pale soft and drooping. I had the same amount of chips in my large as my daughters medium. I also got pickles (gherkins 🤢🤮) on the patty instead of tomatoes, when it said on the box "no pickles". I couldn't be bothered to ring Just Eat only to be passed to the restaurant, only for them to pass me back to just eat (this happened when I phoned to complain previously). I won't be using them again.

The fries were rock hard that they couldn’t be eaten

Every single time i order from them items are missing. How difficult is it to fulfill an order?

As usual, 0 sauces. Everything cold.

when are mcdonalds gonna teach there staff how to read never get what ask for

Disgusting food they gave me uncooked fries like for real what’s going on guys the fries 🍟 were look whiter than me 🤮🙈🙊🥹🥹🥹 never coming back here don’t waste your money here Brov

chips cold and hardly any chips ordered two meals only enough chips for one

your delivery driver, delivered the wrong food, he left food for Norton and my delivery went to Norton, have spoken to McDonald's in Norton as well as dimsdale to let them now

the food was stone cold we could not eat it and my drinks was half empty and the bag was ringing wet

Typical mcd's average quality. Fries cold. Burger looked like it had been thrown together without any care. Even the free birthday donut didnt improve the mesl. Really dont know why we keep giving mcd's a chance as its always a disappointment

Stone cold. Delivery driver said they were not busy just lazy. Made him wait in parking bay.

Hardly any space in the restaurant, me and my friend ordered 2 triple plain cheeseburgers and 2 medium fries and it took a while before we got the meal without the fries and then when we asked the lady there was very reluctant to helping us out and I'd much rather go to a different McDonalds location overall really not great and requires improvement

Items were missing from my order so I want my money back or I will contact my bank and have the payment stopped and your company put on there blacklist

We had lunch of quarter pounder with cheese meals with coffee and strawberry shake. The food was good, the restaurant was busy but not so busy we couldn't find a table. We ordered on the app and it took longer than expected to get our food but overall a good visit.

Just eat need get it together My order turned up with no meals. Only the drinks an 4 hashbrowns came. We ordered 4 brkfst wraps an 2 mcmuffin meals that didnt come. 59.25 no body wanted take fault or correct it for is driver just shrugged it off

Items missing and the stuff that did come looked like it had been run over!

The deliverer brought a bag soaking with Coke. My doormat was soaked by Coke and my daughter was fed up with a nearly empty of dring cup. It was a horrible experience.

diabolical food! came freezing cold and bland and the burgers and the buns have shrunk considerably. Will not be ordering from McDonalds ever again

order left unattended, sauces not delivered.

Really helpful young lad on the till when I couldn't find what I wanted on the order screen thing. Sorted us out with a happy meal and milkshake and, as he promised, an extra delicious mcchicken sandwich. Thanks

30 minute wait, order was wrong, further twenty minute wait and the food came cold, awful experience

Food took 90 minutes to come and was not edible because of how cold it was

Ordered two sausage n egg mcmuffins around 9.45. Had to pull up. Waited 45 minutes to watch people behind get served first. Finally got home and received two egg mcmuffins. Beyond fuming. They just employ incompetent teenagers who can't be arsed.

Switched from Uber to just eat after becoming slowly dissatisfied with their poor service. This was the best order I’ve had in a while! Food came steaming hot and was complimented with a free drink + fries for the wait! Cannot get any better service than that! Will definetly be using just eat from now on

Every time I have placed an order recently, there have been items missing. It really isn't that complicated to place food in a bag that has been ordered online. Come on. Do better.

Missed off mango smoothie and didn’t deliver it

Food was freezing cold and disgusting

I am getting fed up. Again 1 drink hasn't been secured properly tipped over in the bag an there is an inch and an half of coke in it. An again now straws for any if the 4 drinks.

Went through the drive in last Saturday and ordered two meals and the fries were disgusting. They went in the bin. KFC next time. How hard is it to cook fries

The food was cold and there were items missing

Normal sized mcflurry was only half full

the worst mcdonalds in staffs by a mile

Wow lovely..piping hot ..really nicely presented and packaged and 4 sauces!!! Nice delivery man...Thankyou👏😁

Food was fine apart from asked for a plain cheeseburger and was given one with sauce on it.

food was cold and was over an hour late

Ordered click and serve, and it hasn’t been delivered in 25 mins. Had to go pick up myself, wasn’t the only one having this issue, and all food wasn’t fresh and was very soggy. Shambles

cold food.. seems like an old.. burger without sauce .. never ordering again

This was not a positive experience and never is when i order with McDonald’s. Firstly the delivery time kept changing and secondly i did not receive 4 parts of my order. 3 large fries and a cheeseburger were missing from the order.

Food was lovely, restaurant was empty but took over 10 mins for happy meal and triple burger.

Missing items from order as bag had been opened before it was delivered

Absolutely disgusting the food (when finally arrived freezing cold!??????? What is the point????? I will NEVER use this place again

Mcflurry was only quarter full, milkshake only half full

Ordered on the app for someone to bring out to me. Waited 20 minutes for it and when it came it was cold. Very poor.