Burger King in Erewash

Sorted my child out for his birthday meal really generously! Friendly and clean Burger King branch. Thank you.

Staff very helpful especially Ryan thankyou

every time we place an order just lately something is missing. tonight it was a burger missing out the double whopper, just like lastt time we ordered double whopper s. think we'll give them a miss for a while

Ordered from here 2 meals (with burgers) only one burger arrived leaving one of us with no burger. On trying to complain no phone number to ring and eventually got hold of them online they said the burger was out of stock. So no replacement or burger for that person. Disappointing. Rest of food was barely warm and not great

great staff especially Ryan (I think he was the manager) very helpful and kind

Had double melt meal and Pepsi actually filled me up customer service speed is amazing thanks to Adonis the manager for being friendly definitely be coming back again

Usually, all is fine. However, this time it took an hour and a half to be delivered (1 Hour ontop of expected delivery time), and came almost room temperature. Kinda disappointed.

missing half the order, just never give a refund either

couldn't ring to correct my mistake as phone number wasn't correct so I didn't get any food

Rubbish, rude staff don’t want to help can’t be bothered attitude

Went in yesterday lunch time, great service, food was piping hot. Would go again!

Lovely HOT food. The manger was lovely today so friend Ryan i believe his name was

AGAIN something missing off the order. getting a bit too regular

ordered double whoppers, but received singles, rest of the food was nice

Workers stood around doing nothing while my food sits in the window...

Completely the wrong order delivered was told to keep it and order again paying twice ?? still waiting on refund. cannot speak to anyone in store as the number does not exist. Will not be ordering again.

Good service thank you adonis for good customer service.

ordered a Peppercorn burger meal ... got a bacon & cheese burger and orded a ben and Jerry's .... which didn't show up. very poor

Missing onion rings AND chicken nuggets and, weirdly, came with a burger we never ordered instead. Not great 👎👎

The fries were VERY salty, the beef burger patties were tiny and didn’t have the signature grill marks that Burger King prides itself on, they sent only two of the three bottles of water we ordered, the onion rings were far too soft (barely crispy at all), and they left out our free chilli cheese bites! The chicken royale, according to my partner, was exactly what she wanted, so points for that! I will say, though, that the smoky barbecue sauce dip was delicious; I’ll give them that!

Daughter had a happy meal & enjoyed very much.

Lovely friendly service Excellent food

Top people... Everytime. Clean and tidy, willing to help, on point. Bigger Scott and crew

left a loaded chips paid extra for out. and a drink bottle of Fanta.So one person had to go without drink or loaded chips. only had a burger.reason we ordered was cooker has broken. awaiting refund. put us off ordering when things are missing.

Great service , and enjoyable atmosphere, clean and fresh food. shift managed by Scott.

Missing the cheese on the Whopper (wouldn't have minded so much if we hadn't paid 70p charge for it as an extra). Otherwise good.

Waited over half an hour for cold food from a store that’s less than a 10 minute drive away

Absolutely banging meal! Fries were absolutely perfect and everything was still nice and warm when it arrived. Will be back!

Food cold and not all there they must of been asleep tried to call the place the number dose not work will never go there again much prefer McDonald’s

forgot to put fries in the order

Er, they sell burgers, chips (called fries), and soft drinks (which you get from a machine if you can figure out how it works)

Foods better than most burger Kings however I have had food poisoning twice maybe not from them but coincidentally very close around eating there (within 24-48hrs)

food was completely cold and inedible as i cannot reheat food due to suffering from Irritable Bowel syndrome

Discussing!! Food came cold and seemed stale and old not fresh at all and cold and then found a bone! In the chicken royal won’t be ordering again!

Original delivery estimate upon placing the order was 25-35 minutes. This then went up, and again, and again! Finally received it, lukewarm and a bit soggy (why do Burger King insist on putting cold drinks in the same bag as hot food???) just over TWO HOURS after ordering, by which time we were both about ready to eat anything, which was fortunate really, as it wasn’t the best meal we’ve ever had, due to coldness and the fact that one of the halloumi fries was actually chicken!!

order 2 x double whopper meals, each only had 1 x burger in. did you think we wouldn't notice!!

Our order says delivered but never arrived.

Food was cold and driver had eaten my burger

4 people in think 8 staff .waited around 10 minutes for order to come .food hot

Good value at lunchtimes, get what you pay for

Don’t try and change anything with the burger, asked for no onion or pickles and extra cheese, received the burger as standard?

1 burger did not come with the order and the food was cold

Driver was so lovely and polite. The food was a bit cold and not fresh

Great delivery friendly driver that delivered

Never had an issue with the food at this location, always great. Service is OK. Sometimes a slight hold up on food and asked to wait.

Order came missing 3 out of 4 meals how does that happen

Cold drinks mixed with the food which maked the food cold. Driver went to the wrong house to deliver. Share box was a mess & food was soggy in it. Really disappointed considering how much was spent!

Great food, great service. Paul was awesome 👌

Really fast service here and every one is polite. Paul is running the place so well. Hope he never leaves!

Paul's leaving this store moving on to another .. the most friendly worker ever he's moving to castle boulevard store can't wait to see him there thanks Paul Now you are the burger king"

The food was nice, staff were friendly, but very slow (15 mins and the place was empty) definitely not fast food anymore

very amazing staff so kind and food is delicious

Paul was lovely at the Burger King in Sandiacre, great customer service, they are lucky to have him.

Food came really hot and everything as it should really enjoyed

It was very nice it the first I had the chips

however my chilli bites wasn't in my order that I did pay for but harm

Everything was ok 👍 it was really quick

Thank you so much for the amazingly awesome customer service. The Manager happily sorted issues with my order. Very happy with the overall service I received from them👏🏽👏🏽.

Not nice looks like junky’s work there

the food was tepid and the drinks not chilled. the time of delivery kept on getting extended, if I knew it was going to take nearly an hour for a fast food outlet to provide food to my door less than half a mile away I wouldn't have ordered via this app

So when my food arrived i had ordered two cold drinks and a pot of ice cream and both were put in the same bag as the hot food.

only received two large fries and I've paid for 3

I found it a bit tasteless on this occasion.the fries had no skins on like they used to.the coffee was cold and small cup.even though I went large.i had the chicken mayo meal . benidorm burger king is amazing they do a whopper.sane price.this cost £21 for two fries a drink and chicken mayo and burger.no t going again .

I ordered the doritos chilli heatwave King box and then paid extra for the cheesy bacon loaded fries instead of the regular fries. when it was delivered. it says on the receipt and I have been billed for the cheesy bacon loaded fries but I have been given plain fries. I'm very annoyed as I've lost £1.50.

Took granddaughters in for tea. Man who served us made them feel like adult even has their only 6 and 8

Had a lovely experience at this restaurant this evening. One staff member in particular stood out, although all were lovely and approachable but Paul specifically went above and beyond to make our visit special.

Ordered via the app, experience was easy enough. Delivery was arranged by uber eats. Order arrived with missing items, the main burger was not present but the chips and drink were. Contacted support via the app, which connects you to uber eats, they decided that the burger cost would be refunded, great! Unfortunately the amount refunded was £3 you can't buy the burger for this and subtracted from the meal, this means I paid £8 for a bottle of Fanta and some chips, which is unreasonable. Here's where it gets even more frustrating, there is no support from burger king via the app, following the options to report problems resulted in bounced emails. Uber eats maintain this is burger kings issue and burger king send you to uber eats for a resolution. This type of customer service, where you're made to feel like you're the problem is the worst possible experience.

First visit. Staff were pleasant . All food stone cold . Not impressed

DO NOT ORDER FROM HERE! snotty little kids serving the food , can't even string a sentence together, very very very unhygienic!!!

Just been through the drive through and dion was our server. Absolutely sound guy, our food was piping hot and everything was correct. Super friendly service and would 100% recommend. Legend.

I can in this evening and ordered a pretty large order and I was served by deon he was very upbeat and polite doring my time in the restaurant.

great customer service from Deon he was very friendly and polite. A lot better than my last experience with fast food employees

Ordered at 6pm arrived at 8.45pm All food was cold and inedible total waste of money and disappointing

I was served by jess and she helped me with the kiosk because I didn't know what I was doing. Great food also

Rachel was fantastic and great food

The food was nice and fresh, the tables were all clean, Rachel served us and was really helpful and patient with my daughter who couldn’t make her mind up what she wanted

food was cold and some chicken fries were missing

Served by paul brilliant manners & so well spoken & delivered our food to the table great member if staff

The bun was horrible and it didn’t taste good would never have one of those again.

Delivery driver was nice food was hot and delish good experience all round

Friendly staff at the drive through window A young man named Deon was helpfull and very polite (had a chat with him whilst my food was being cooked) great guy !!!!

Great food and service Paul’s the man couldn’t have better energy for customers and great with the kids too

Nice clean place to pop in for a snack 😋

Late as took over 45 mins to come

The food was lukewarm at best. The fries whilst tasting fine looked and felt like they'd been sat for a while.

I’ve ordered from here twice (Uber eats) me and my sister got a beef burger, both cold. Today I ordered the smoky chimichurri CHICKEN burger, there was no chicken in the burger, just beef. The onion rings aren’t great either, tastes like they were left in the fryer over night tbh and all the food was cold. I can’t even call the burger king because “this number isn’t recognised, and the refund I’m getting is about 5 pounds despite what should have been my burger, was 8.99. Definitely wouldn’t recommend ordering from here

Items were missing from the order, driver said that’s what he got from the restaurant and I refused the order. However, on the app or says it was delivered. So couldn’t be more disappointed

Welcoming service from friendly staff Paul 👍🏻

Clean tables, friendly staff. Order on point and Paul’s customer service was amazing!

No drinks came with the order! By the time we noticed he’d gone

impatiently banged on the door, then the bottles of pop were thrust towards me and dropped on the floor while being demanded at for the code. The fries were cold and rubbery.

Went to this BK twice last week and on both occasions the food was hot and the burger's were well put together with care and actually looked like the menu pictures 👍

half the food missing no way of getting hold of the company

Food arrived over an hour late, stone cold with items missing. Rude delivery driver

delivery perfect. quality great too but too little compared to other similar competitors.

i didn’t get my cookie dough ice cream in my order.

bad service, unable to deliver whole ordered stuff, when you receive the order, we are missing things, never order from them again, zero stars.

Great food. Perfect service and so friendly. Thank you to the staff member Lewis.

boys and girls get your buts down here to this Burger King this place is so amazing so friendly talkative, and very lovely , food was a 10/10 made my Lewis . My gf messed up on her order but they quickly corrected that for her so they care about the customer I highly recommend the drink section . Because if your a mad man like me mixing your drink with about 20 different flavours this is the place for you Michael and Rachel greeted me with good customer service thank you Burger King deffo coming back here

Great food! Amazing customer service