Burger King in Basildon

Every time we visit this branch it is a shambles. The slowest service experienced ever in a fast food restaurant and the order is always wrong. It ain’t like it’s due to how busy it is because it never is but it’s just badly run. At the lunchtime rush they don’t have any food ready which is just amazing and poor planning. Avoid if you want you food fast

Wasn't happy with my vegetian meal .

It’s the best of them all Try it

Great place for the family, piping hot food and great service

Lovely, friendly service. Try out the new Halloumi fries. You won't find better than them.... 😋😋😋

Went there today and was brilliant

Victoria Leigh was very helpful & professional when my colleague & I went in for lunch today.

Been to this burger king quite a few times now. Staff have always been formal and polite. Food came out at a good pace so i would never have to wait too long for my food.

Wonderful atmosphere and the food was acceptable even for squids! Would love to come back again!

Food was immaculate and very fast service. Would love to go back again. Bumped into baby gurl and was an absolute laugh!

Nice environment to sit and eat and dining are is very clean and the staff are very nice. Also there are great veg options.

The food was amazing definitely worth the money, especially with the app codes. All the staff were very friendly and the restaurant had a positive atmosphere.

A wonderful experience and very quick service! Would love to go back again!

I've been to this burger king many times in the past and have always had a good experience. The staff is friendly, the food is really good. Definitely going to continue going there.

Really nice food and nice atmosphere

Staffs were very friendly. Service was fast. Food was very hot and fresh.

Went there for some lunch during lunch time rush but was served my meal in minutes still. Staff were super polite and friendly, food was correct and nice and hot. Restaurant and tables were also nice and clean :)

food was quickly served and hot great service and friendly staff

The staff were very friendly when I arrived and the food was hot and tasty

Fast staff and great cleanliness

My food was served hot and fast with great customer service

Great atmosphere and service. The food was amazing!!

Staffs are very friendly and Restaurant is very clean

Really seemed run down for a buger King, we choose Burger King over Macdonalds for that extra quality we have learned to expect at burger King. This visit was not, disappointing

For once a member of staff that was helpful amd new what he was doing when trying to use reward points very happy

I come here often, the service I receive is fast and friendly. I wait very little for my food, it's always hot and the restaurant is very clean.

In Basildon centre food area. However it's just a little bit out of the way. Good thing as you get served very quickly. Good up to normal standard.

The staff are really friendly and even they could not understand why I am being charged 30p for a sauce (mayo) when I have just spent £9.99 for a meal. I got my meal refunded and will never return. It is that simple. I hope the wasted food and lost customer are worth your penny pinching policy.

Awful service. Waited 10 mins with no customers for a royal

Amazing staff and the food is always lovely.

Food was nice however my partner had 2 missing items when food arrived.

Decent Burger King joint has seating and all. First floor of mall! Just off the main food court area

Very underwhelming service and disappointing wait time with no queues visible might I add. Despite the food being of excellent quality but however the drink size was not reasonable at all. I will not be looking to go back at all.

Was served hot food, and lovely service.

Fast service and delicious burgers with fries. Double Whopper is always my choice

Good food.. fare prices..good service..

Great food but wait and service not brill but food and price never lets this place down

What we had was nice and hot didn't have to wait long for it arriving entrance was clean and tidy staff was nice and polite

The wait was a little long, but it did get fairly busy it seemed, the food was good though, chips were crispy and salty, lovely

Staff were so friendly and I was seen to quickly. Was very busy and was happy with how quickly and how how my food came to me. Never have a problem here. Would recommend. And have good deals on the app

Food okay but the person that served us failed to provide lid for the drinks.

Food is good but the atmosphere and design of the restaurant is very dull and lifeless, ordering isn't very well laid out, you do not receive a receipt and are expected to remember your order number. Staff are friendly but feel very much like they don't want to be there.

Staff were amazing and organised

Had a great time and the staff was lovely

Expensive food but 🍟 are lovely 😍

Customer service rude! I been there today with my gfe we order twice burger as a meal without bacon After 15 min we get only one meal I tell the staff same person I was ordered he told me " you ordered only one" he arguing with me but he all ready give me coke for both meals ( he don't say sorry) That's happening after I wait another 10 min and I receive burger with bacon

@BurgerKingUK Disgusted at BK Basildon Eastgate. Bought 2 meals with drinks and no lids on the drinks. I asked for lids as for kids and they would spill them and was told "No we aren't allowed to give lids any more". I said you're going to have a load of drinks spilled. The guy still refused to give me lids for the drinks. Are they hoping people will spill the drinks before even getting to the tables and having to buy more drinks?? I understand wanting to save on plastic etc but it's not right for the customer.

I love burger King, this is my 4th visit to this site, the staff are pleasant enough however during the weekdays they are grossly understaffed, There was a young girl working the till and serving, a young man doing the orders on the phone system, some young lad cleaning and a cook. I ordered my food and stood for 15 mins waiting, cos the girl was serving at the till,however it was sat on the ' hot area ' but when it was given to me it was warm, I pay for hot cooked food. I don't like complaining or making bad reviews, sadly this place needs at least two more staff minimum to give the best standard it can and uphold the great tradition of fast hot food.

Früher war das Personal doch schon recht freundlich, aber! jetzt wo se diese Automaten haben sind se total unfreundlich! Pfui! Sowas gehört sich nicht! Man sollte immer freundlich sein!

BKs menu options have become terrible since the pandemic. The best burgers like the XL Big King are long gone. Unless you like Whoppers (which I don't) there is very little to choose from. I had an XL Bacon Double Cheese Burger meal and it was just awful; completely dry, no sauce of any kind, bun tasted like it was almost out of date and it was over cooked. On the plus side the venue itself is good. Out of the way in the corner on the 1st floor, normally quite quiet and relaxing. Definitely a more enjoyable dine-in experience than the nearby food court.

Fast service and well prepared food.

Food is a bit pricey for what you get these days... interior of the place needs a serious refresh....

Disappointed. Odd way of service. Give order, pay wait then same person gets your order ready! I think this is why the food was cold

Disorganised chaos. Not enough staff, seem to focus more on the delivery orders.

Long wait for food, which should have been hot, as shop was empty! Disappointed

Clean, tidy and fast friendly staff. Got told about the vegan items as I was interested in one of the offers as well as. Busy but the staff managed well under pressure and I got my food hot and well prepared (Didn’t do photos due to being a public place and how busy it was!)

Twenty minute wait for fast food in a near deserted restaurant? I think you're missing the point of your business model.

I wouldnt visit this place of inmpt staff and poor quality service,and It till system that just kept breaking down..Rude staff

What a joke it was had to wait more than 15 mins to get served then another 15 minutes for food and the manager was more concerned about uber orders than his customers that were queuing

Went in today with my son and well never had rubbish service like it. All the staff looked like they had there heads up there bums and the so called manger on didn't get his name but his got brown curley hair and short cared more about online orders than the que he had. Never again and no one was talking to each other finding out where orders were .

Could do with more staff, but £1,30 for a tea bag and hot water is extorniate.

The staff and the food was good

Ethan and Lewis were the heart of the team. Keeping everyone’s stress levels down whilst tills were down, whilst ensuring food was still out on time, food quality still impeccable. Offered a tip but must be some policies regarding no tips. The entire team, unsure of everyone’s names, were working extremely hard. I think someone was being trained in the middle of a rush which showed amazing communication skills. Would 100% come again and I’m very pleased with the service I received today

A bit pricy but better than mac d slop. Just shows you get what you pay for

As usual I enjoyed burger. I was waiting longer than usual though no que, I think kitchen staff was just not rushing. At least the staff at the counter was nice and appologetic. Still ok, I personally didnt rush.

Good food if you like burger king

Can't really fault it. Walked in, placed order and mins later had my order in hand.

Nice food but waiting for the food was little long

Now that manager has gone we don't mind coming here.. very rude!!

Always choose burger King as favourite

Quite pricy, food was great bit chips were dumped in the bag, no carton in sight

Best BK I've been to in ages. Everything was hot and fresh with only a little wait.

I used too like burger King we all felt sick it was the worst ever .

Wouldn't know. I only walked past the place.😆

Have to agree with others, it was dark in there. It took mum alot of convincing it was open! burger King not my favourite I was just hungry. However this wasn't actually bad was hot and nice looking.

It's ok but portion is very small for kids

One of your options for fast food restaurants in the town centre. Whether grabbing a quick bite or dining in, it's a good place for your burger cravings.

Food hot and freshly cooked. Spacious seating area However the lighting is a bit dim

Good food. Staff working hard due to visit of Superheroes Bayman etc

Always feel ill after going to this one

Did not enjoy my whooper the bun just crumpled away just feel apart

Queue was long but the food was really nice and we didn't have to wait long

How can you call it flame grilled when they microwave the food

Food nice. Staff helpful, always seems so dark in there. Could do with more lighting.

Very dark in here , not a very pleasant place to eat.

Very slow service food warm when finally got it

The server dropped half my fries off the tray as she handed the tray of food to me and said oops sorry... I replied so I now only have half a portion fries.... she just smiled and called out for the next customer. And the onion rings are burnt.... Will I go there again ... NOPE !!

Well burger King is a good food and in a good place. One thing I'd like about is very expensive not like mocmd

There's a reason why you have to que for a Mc D down the hall and you don't have to at burger King.. And that is because the food dose not look anything like it dose in the picture Won't go again..

Food was yummy but took a long time to get it. Manager apologised when handing the food to me.

Enjoyed my meal, but the restaurant was closing at 6pm far too early for a major shopping precinct. We had to sit down at McDonald's with a Burger King meal.

Awful service, probably because of all the online orders, had to wait 14 minutes for food after ordering.

The waitress had so much patient and smile all the time.

Very helpful there.. (basildon) Louise Rita ...customer service polite. Cosy seating. Will go again... nice meal especially chips nice &.hot. thanks.

Very poor service left without eating!!!

Slow staff, staff congregate and chat whilst people are waiting to be served, my order never comes on time. People who order 5mins after me get their order first

Tried their vegan whopper.very tasty

Quite a lot of queueing, but food ok.

Great food, cheap options but a little dark inside

Always used to have lunch in Debenhams, however that has closed so I decided to try Burger King. I ordered the Chicken Royale & medium fries, it was really tasty & a lovely cup of coffee too.