GastroRanking-logo
Score

comment_iconOpinions

Shocking that you don’t accept the app dedicated to your own brand. Worst still your screens allow you to try and use it, get confused and direct you to the counter only to be told you don’t accept it there either. Cold chips with barely any cheese or bacon (which was an additional cost), you now have to pay for mayo too (which doesn’t taste as good as the ones you had for free for decades), long wait time despite a short queue. Over priced. Wish I’d never stopped.

site_logo

paul moffat . 2024-10-14

MORE AT Google

Me and my hitchiker friend got a couple of Plant-based burgers here -tasted just like meat

site_logo

Bård Sandring Storø . 2024-08-27

MORE AT Google

I enjoyed chatting to the manager and he was happy to fuel my hitchhiking adventure

site_logo

Elia De Matteis . 2024-08-27

MORE AT Google

Took 8 mins for a burger with few other customers. All the BK tables and floor area were a mess. Food and paper all over. Won’t bother there again.

site_logo

Nigel Welham . 2024-08-11

MORE AT Google

Great selection and very tasty, a little expensive though

site_logo

William Talbot . 2024-08-04

MORE AT Google

Unsure of the staff members name, but the gentleman that served us was friendly and attentive to the cleanliness of the restaurant. The food was also well made and tasty.

site_logo

K . 2024-07-30

MORE AT Google

I used to think BK was the best, but to be honest their burgers just aren't what they used to be. Just all a bit disappointing to be honest. Very pleasant staff but the location is, well, a service station and sadly others seem to have come from medieval times so just leave mess everywhere, which is a shame - not BK's fault.

site_logo

Baz . 2024-07-26

MORE AT Google

Great service. Isaac did a great job, especially helping me with my dietary requirements.

site_logo

Andrea Vozza . 2024-07-13

MORE AT Google

Best Burger King I’ve been to, the staff were so friend, especially Issac & Cameron 😎

site_logo

Playa TV (Leo Playa) . 2024-07-13

MORE AT Google

All staff stood around laughing and joking, all tables absolutely disgusting

site_logo

O Ell . 2024-07-07

MORE AT Google

Plain awful! Standing around forever waiting for people to aimlessly scroll through the self-serve menu items, with zero concept of those waiting behind them. No till service available. Ridiculous!

site_logo

Dave Bowman . 2024-06-09

MORE AT Google

Great atmosphere all around, staff were very friendly and so helpful! My server Ffion Thomas helped me through the process every step of the way and made it so easy for me, genuinely couldn’t recommend a better employee. I give this place a 5 star because of the spot on food, great atmosphere and very quick on getting the food to you

site_logo

George Morris . 2024-05-05

MORE AT Google

Brilliant customer service from jack, would highly reccomend

site_logo

Logan stack . 2024-05-02

MORE AT Google

Came in really tired and miserable after a long drive and wasn’t feeling very social but a girl called ffion took my order and made me laugh and really brightened up my day. really made a difference to my day :)

site_logo

Dawson Pullman . 2024-05-02

MORE AT Google

was very happy with fast service took my family there was all happy with service and would take my family again if was local

site_logo

Cameron Obrien . 2024-05-02

MORE AT Google

I was served by Ffion, she was really patient and helpful. offering suggestions and extras I could add onto my order.

site_logo

Seto Kiba . 2024-05-02

MORE AT Google

Jack served me, great employee popular with all the ladies ❤️, great customer service, meat was tender, I could tell it was made with delicate hands and precision.

site_logo

Jan Celban . 2024-05-02

MORE AT Google

Food was impeccable produced by Jack, I mean what a guy he was great personality and great customer service. Would highly recommend especially if served by Jack. Also to the guy who said the staff were cloned I agree.

site_logo

Rhys Cartwright . 2024-05-01

MORE AT Google

I had a very easy experience with the burger king in Cardiff west services, I thought I’d show praise to the worker I was served by and who help make the ordering much easier. His name from his name badge was Jack. He gave out orders at fast speed so no one was served slower than others. The employee helped guide me to the allergen board to help suit my allergies and was very polite doing so .

site_logo

Jack Hughes . 2024-05-01

MORE AT Google

Food was hot and served quickly by Jack who was very helpful.

site_logo

Jessica Hughes . 2024-05-01

MORE AT Google

Excellent customer service from jack, food was absolutely delicious. Would highly recommend.

site_logo

Danny Jones . 2024-05-01

MORE AT Google

It was my first time trying a Burger King and I must admit that thanks to Jack, I will certainly be returning, nothing was ever too much to ask for, credit to your team!

site_logo

James Lucas . 2024-05-01

MORE AT Google

Restaurant was clean and food came piping hot and promptly with great customer service from “Ffion” Will be returning again Luvley

site_logo

Elena Gould . 2024-05-01

MORE AT Google

After visiting burger king in Cardiff West services, I was blown away by the OUSTANDING customer service from Jack, very well spoken young man. I will definitely be back.

site_logo

Iwan Deem . 2024-05-01

MORE AT Google

World class service from Jack. On his toes, ready to make whatever i needed. Overall, a great guy!

site_logo

Callum Davey . 2024-05-01

MORE AT Google

had a lovely burger king the other day and was served by a man called jack, the customer service was 10/10 and made ordering food easy and the food was served very fast!!!! great lad great food.

site_logo

Lewin Taylor . 2024-05-01

MORE AT Google

Great Service From a Gentleman called Jack, very professional and polite.

site_logo

Charlie Stokes . 2024-05-01

MORE AT Google

Food was lovely and fresh, served by ffion such a lovely girl

site_logo

Eden Billimore . 2024-05-01

MORE AT Google

Great customer service, 0 to nothing waiting time for food, food tasted great very welcoming atmosphere

site_logo

niamh elizabeth . 2024-04-26

MORE AT Google

Food was piping hot , always good service from Ben

site_logo

Wendy Howells . 2024-04-23

MORE AT Google

Saturday 0930am, doesn't do their breakfast menu, but does have the breakfast options in the allergens menu. Just wanted some hash browns.

site_logo

Niall Conroy . 2024-03-09

MORE AT Google

No customers and yet it took 10 minutes to produce the limpest burger I’ve seen in a while. Poor!

site_logo

Robert Ayley . 2024-03-07

MORE AT Google

I have just had the best service from an employee from Burger King Cardiff West MOTO ever. Better than any take away or restaurant I’ve ever had the privilege of service. Thanks ever so much

site_logo

Donald Young . 2023-10-24

MORE AT Google

Brilliant service and piping hot food 🍔 amazing service given by Cameron & Ben

site_logo

Ethan J . 2023-10-13

MORE AT Google

Very friendly staff. Great service. Food hot fresh and tasty 😋

site_logo

Catherine Griffiths . 2023-09-28

MORE AT Google

Piping hot food and great service!

site_logo

Cerys Harte Garland . 2023-09-22

MORE AT Google

Fantastic restaurant I would highly recommend stopping here for a bite to eat 🍔

site_logo

Valerie Hyde . 2023-09-20

MORE AT Google

When I walked in it was a bit unclean the tables were now clean but other than that it wa alright

site_logo

Athena Rees . 2023-09-19

MORE AT Google

Awesome service as usual from Cameron the manager "camcorder" knows exactly what you want without looking its like hes recorded it, and also a mention for macy "macy grey" like the tune I said goodbye and I choked coz of the awesome service, very friendly with a big smile, they always handle the pressure even when cardiff are playing when they come in for a bite well done cardiff West burger king 👏

site_logo

Mikey Ray . 2023-09-13

MORE AT Google

Only good cause kye works there

site_logo

Jude Williams . 2023-08-24

MORE AT Google

Brilliant service and piping hot food 🍔

site_logo

Benjamin Garland . 2023-08-23

MORE AT Google

Amazing service and food was delicious

site_logo

Evie Evans . 2023-08-23

MORE AT Google

When I tried to order they told me no and sent me away and proceeded to take the guy behind mes order appalling service

site_logo

Edan Cook . 2023-08-19

MORE AT Google

Parked up for the night on a Sunday 16:30, opening hours on website say it's open till 23:00 went back at half 5 to get something to eat with my parking voucher to find they've closed 6 hours early, they need to update their opening hours if this is the case

site_logo

Gareth Lewis . 2023-08-13

MORE AT Google

Maxwell and Jack were on shift tonight and had all but closed for the evening, but they still made our full order fresh for us when they saw the text message. They did it with a smile and were very friendly, and all the food was piping hot and delicious as it was so fresh. They didn’t need to dirty the equipment to make us fresh food but they still did, which was appreciated. Great members of staff and great food.

site_logo

Hasminder Aulakh . 2023-08-03

MORE AT Google

Stayed in the services hotel, worked 15 hours knowing burger king would be open to get food but surprised when they closed 2 hours early leaving 3 of us with no option for food as no other company delivers to Cardiff west services. Very disappointed and will not return here.

site_logo

wayne hughes . 2023-02-05

MORE AT Google

Just awful. 35 min wait and staff just not bothered. Seriously poor.

site_logo

Matt Firman . 2022-11-26

MORE AT Google

What can I say lovely quick service friendly staff and amazing hot food.

site_logo

Samantha hopkins-giles . 2022-10-10

MORE AT Google

Very speedy service here today, which in my experience is unusual for a BK and I was very pleasantly surprised. Well done to the crew. However a lack of soft drinks options while placing my order means a reduction to 4* instead of 5.

site_logo

Russell Howe . 2022-10-06

MORE AT Google

Evening staff seem to see customers as an inconvenience. Waited 10 minutes but neither of the staff members "Working" seemed interested in serving me. EDIT - I forgot that I'd already reviewed this place 2 years ago. I was hungry so stopped here to grab a Burger King meal today. The staff members really are in the wrong trade, they should really be in the special forces because when I arrived there was no one back of house. But after waiting for a couple of minutes the shift manager came in and suddenly two covert members of staff appeared out of nowhere (Like ninjas !!!). My guess is that when the boss is on his break they hide so they don't have to do any work. I really hope the franchise owner reads this and has words. The shift manager seems nice as pie, but the other members of staff appear to be work-shy millennials wasters who don't care if the franchisee loses business due to their lack of interest in doing honest work for their pay packet.

site_logo

Scott Bingham . 2022-08-02

MORE AT Google

They got my order wrong and things where missing. We ordered 3 regular meals - one with a slice of cheese. They got it wrong twice.

site_logo

bisc. Taylor . 2022-07-31

MORE AT Google

Only two people on when we called. Hence service was a little slow and staff looked stressed. However what came out was delicious, but not cheap at nearly 20 for two meals.

site_logo

Paul Gee . 2022-07-30

MORE AT Google

Long wait for plant based whopper. Staff looked like they didn’t want to be there. Bad vibes central 🙁

site_logo

Iestyn Jones . 2022-07-22

MORE AT Google

Service: being served was quite easy however the wait times are slower than most to be fair it's quite small and I'm guessing limited staff Food: I've only been here once to this one in particular to be fair, Food is the same quality as you'd expect from most burger Kings... Great 👍, however it was slapped together like a pizza dropped from a 50 story window, picked up mashed into a ball and thrown at my face. Staff: were a little down bear in mind it was 24 degrees I'm assuming the temperature in that kitchen was probably close to 30, help them out a little get some air con burger king! Parking is plentiful as its a services

site_logo

Mike Phillips . 2022-07-13

MORE AT Google

Not really a fast food restaurant when u wait 15mins for simple order Staff look like they have been cloned. Service is slow Food looked sloppy when served. See why McDonald's is better

site_logo

martyn evans . 2022-07-10

MORE AT Google

It's better than a McDs... But you get what you.pay for right?

site_logo

Barrie Richards . 2022-06-30

MORE AT Google

Staff helpful and friendly, clean, menu as you would expect. Plenty of parking. Large restaurant, no self service stations to oder. Gets very hot in summer.

site_logo

Fred Chapman . 2022-06-21

MORE AT Google

Never open on time about 30 to 40 minutes late opening due to siting down out side smoking

site_logo

jay bar . 2022-06-16

MORE AT Google

Dirty store, many options unavailable, coffee appeared to be served in 1/2 measures! I would avoid this store.

site_logo

Caroline Sealey . 2022-06-05

MORE AT Google

A bit slow, Understaffed. But friendly.

site_logo

Jason Lee Patrick . 2022-05-02

MORE AT Google

Fast food? not here - fake walls - takes ages - everyone is a pikey

site_logo

bertie e . 2022-04-11

MORE AT Google

Waited a while for our order, but when ready, server explained hadn't put the fries in early enough. Compensated with free cheese bites and chicken fries. Honestly wasn't bothered about the wait, but nice of the staff to recognise a potential issue and take action.

site_logo

Paul Holdsworth . 2022-03-29

MORE AT Google

No salad in burgers, onion ring smelt of burnt oil, chips cold and no milk shakes available, 30 pound spent, never had this issue before

site_logo

Martin Harris . 2022-03-03

MORE AT Google

Used the machine to order,quick and easy

site_logo

Sonja Filmer . 2022-01-31

MORE AT Google

Food as good as always and service was quick because it wasn't filled up with delivery drivers

site_logo

Tom Hopkins . 2021-11-04

MORE AT Google

Typical burger king but with nicer staff.

site_logo

Gareth Williams . 2021-10-12

MORE AT Google

Its closed due to drainage issues!

site_logo

Steve Phillips . 2021-10-07

MORE AT Google

Took a while to get served but food was popping hot

site_logo

Lee . 2021-09-26

MORE AT Google

Another very good meal. Very helpful staff. Highly recommended.

site_logo

Carole James . 2021-09-20

MORE AT Google

Food was hot and tasty but the service was slow. Busy site but only minimal staff.

site_logo

Mark Taylor . 2021-09-15

MORE AT Google

Nice food service was tad slow tho

site_logo

Emma May . 2021-09-08

MORE AT Google

Fast food does what it needs to if caught out and need something quick.

site_logo

Andy Cox . 2021-09-06

MORE AT Google

One of the worst burger kings. Always dirty tables and floor.

site_logo

Brian . 2021-09-06

MORE AT Google

Always a good whopper here !! Clean too !!!

site_logo

Vlad . 2021-09-01

MORE AT Google

Very good, fresh, lad behind counter was helpful.

site_logo

Jackie Hocking . 2021-08-24

MORE AT Google

Slow service, small portions, chicken nuggets awful - was it chicken? and then forgot the sauce, so really disappointing. Never a placed a poor experience before, but no choice in this case. Even the online feedback was onerous

site_logo

Jules R . 2021-08-23

MORE AT Google

Horrible place, unclean, over priced

site_logo

Shahed Islam . 2021-08-21

MORE AT Google

Brought two portions of fries. Too much salt. So much so that I couldn't eat them.

site_logo

Mayuresh Kadu . 2021-08-15

MORE AT Google

Easy to order on screens, quick service and helpful staff. Food as delicious!

site_logo

Megan Lynch . 2021-08-14

MORE AT Google

Most patheticly small burger I've ever been served. £8 for this and some fries. Server's didn't seem to know which order belonged to whom.

site_logo

Nathan Layhe . 2021-08-11

MORE AT Google

Not many local in my area but love to pop in to one

site_logo

Nathan Hourihane . 2021-08-06

MORE AT Google

Fresh salad, vegan burger pattie, halloumi fries and spicy dip

site_logo

Mike Hitchens . 2021-08-05

MORE AT Google

No major queue...but sold out on whoppers and only had a limited menu around 21.30 ish ...no ketchup sold out ...

site_logo

Lynn Petersen . 2021-08-04

MORE AT Google

It's a great burger King. At tome of writing (31/07/21) you had to order via the screens inside and you could not sor down in the place. I loved the vegetarian burger there. A couple of things wront with the order (honestly nothing too major and nothing that was out if line). I live this place and love the burgers that you can get here. The hulumni cheese (sorry for spelling) was amazing.

site_logo

Jonathan Mantle . 2021-07-31

MORE AT Google

Long wait and its Burger King 🤷‍♂️

site_logo

Hoo Ha . 2021-07-29

MORE AT Google

great burger better than McDonald's

site_logo

Martin Thorpe . 2021-07-29

MORE AT Google

It's a Burger King. It was ok. As expected

site_logo

Rob Lovett . 2021-07-28

MORE AT Google

Free Whopper on the mobile app, what's not to like? Quick and hot food from the drive thru.

site_logo

mjdenness . 2021-07-27

MORE AT Google

Bit of a bowling clique going on. Beer is OK. Nice gardens.

site_logo

Food Critic . 2021-07-25

MORE AT Google

Looks like it's brand new. OK ... its a Burger King so no food reviews, you know what to expect

site_logo

Brian Jenkins . 2021-07-18

MORE AT Google

Food was ready super fast, very hot as well! Plenty of notices about Covid restrictions around.

site_logo

Lucykate Boardman (Kitty) . 2021-07-18

MORE AT Google

Owners should consider hire more staff. From order to getting food took 30 minutes. Just 3 guys were working on the shift.

site_logo

Rafal Golaszewski . 2021-07-15

MORE AT Google

Friendly service and usual quality from burger King. No indoor dining due to covid

site_logo

Neal Lewis . 2021-07-14

MORE AT Google

Reasonable quality and a very tasty double whopper meal.

site_logo

Simon Roberts . 2021-07-08

MORE AT Google

Rude staff, and kept waiting for 10 mins when there was no queue.

site_logo

Rebecca Rees . 2021-07-05

MORE AT Google

You never get what the picture shows

site_logo

Simon “Simon Wies FPV” w . 2021-07-04

MORE AT Google

best burger I had in a long time

site_logo

jeff Chandler . 2021-06-30

MORE AT Google

Personel bardzo przyjazny i uprzejmy.. Jedyny problem to dlaczego piszą że otwarty od7-23.🤔 Skoro przychodzisz o 22 a personel przeprasza bo już zamknięte.. SŁABO 🥺

site_logo

Zaneta sz . 2021-06-21

MORE AT Google

It was nice to go back to burger king. It's been a while. The meal was filling and tasty. Ordered a double back cheese meal with onion rings.

site_logo

nicky price . 2021-06-18

MORE AT Google

Hot food. Location is a car park for motorway services

site_logo

Simon . 2021-06-15

MORE AT Google

Similary restaurants in South Wales

restaurant_img
2.4

173 Opinions

location-icon200 Cowbridge Road East Canton, Cardiff CF5 1GX Wales
outdoor_seating_268649takeaway_268649delivery_268649

I don't recommend it for anything more than £28 for a three-topping pizza, it's not worth paying that much for a simple pizza. I give it a 0

restaurant_img
2.5

29 Opinions

location-icon137 Clifton Street Cardiff
Fast food
outdoor_seating_236930takeaway_236930delivery_236930

Oh really it's amazing and delicious food with lovely staff 😋

restaurant_img
2.5

3 Opinions

location-icon319 Caerphilly Road Birch Grove, Cardiff CF14 4QF Wales
Chinese
outdoor_seating_265896takeaway_265896delivery_265896

Had salt and pepper box had to throw it in the bin looks like the food was out of the bin and refried cost 30 pound will not be having food from this takeaway again they need to be reported to environmental health.

restaurant_img
2.5

2 Opinions

location-icon59 Whitchurch Rd, Cardiff, CF14 3JP, United Kingdom
outdoor_seating_389835takeaway_389835delivery_389835

Worst food place in the world, they serve Rats and mice droppings in their food and expect you to yo pay extortionate prices, I can't even give them 1* rating is why they are probably closed down, dine elsewhere

restaurant_img
2.5

3 Opinions

location-iconCardiff Central Station Central Square
outdoor_seating_313765takeaway_313765delivery_313765

I asked the lady behind the counter to pour some of my very hot tea out and put more milk in. She poured some down the sink and replaced it with cold water (sneakily, thinking I don’t see her do it) and then pretended to put milk in. My tea was then stone cold. I didn’t want another but she poured one anyway so I felt I had to take it. Wouldn’t go here again. At £3.50, a little more milk wasn’t too much to ask for.