Burger King in Cardiff

Shocking that you don’t accept the app dedicated to your own brand. Worst still your screens allow you to try and use it, get confused and direct you to the counter only to be told you don’t accept it there either. Cold chips with barely any cheese or bacon (which was an additional cost), you now have to pay for mayo too (which doesn’t taste as good as the ones you had for free for decades), long wait time despite a short queue. Over priced. Wish I’d never stopped.

I enjoyed chatting to the manager and he was happy to fuel my hitchhiking adventure

Me and my hitchiker friend got a couple of Plant-based burgers here -tasted just like meat

Took 8 mins for a burger with few other customers. All the BK tables and floor area were a mess. Food and paper all over. Won’t bother there again.

Great selection and very tasty, a little expensive though

Unsure of the staff members name, but the gentleman that served us was friendly and attentive to the cleanliness of the restaurant. The food was also well made and tasty.

I used to think BK was the best, but to be honest their burgers just aren't what they used to be. Just all a bit disappointing to be honest. Very pleasant staff but the location is, well, a service station and sadly others seem to have come from medieval times so just leave mess everywhere, which is a shame - not BK's fault.

Great service. Isaac did a great job, especially helping me with my dietary requirements.

Best Burger King I’ve been to, the staff were so friend, especially Issac & Cameron 😎

All staff stood around laughing and joking, all tables absolutely disgusting

Plain awful! Standing around forever waiting for people to aimlessly scroll through the self-serve menu items, with zero concept of those waiting behind them. No till service available. Ridiculous!

Great atmosphere all around, staff were very friendly and so helpful! My server Ffion Thomas helped me through the process every step of the way and made it so easy for me, genuinely couldn’t recommend a better employee. I give this place a 5 star because of the spot on food, great atmosphere and very quick on getting the food to you

Came in really tired and miserable after a long drive and wasn’t feeling very social but a girl called ffion took my order and made me laugh and really brightened up my day. really made a difference to my day :)

Brilliant customer service from jack, would highly reccomend

I was served by Ffion, she was really patient and helpful. offering suggestions and extras I could add onto my order.

was very happy with fast service took my family there was all happy with service and would take my family again if was local

Jack served me, great employee popular with all the ladies ❤️, great customer service, meat was tender, I could tell it was made with delicate hands and precision.

Excellent customer service from jack, food was absolutely delicious. Would highly recommend.

had a lovely burger king the other day and was served by a man called jack, the customer service was 10/10 and made ordering food easy and the food was served very fast!!!! great lad great food.

Food was lovely and fresh, served by ffion such a lovely girl

Food was impeccable produced by Jack, I mean what a guy he was great personality and great customer service. Would highly recommend especially if served by Jack. Also to the guy who said the staff were cloned I agree.

Great Service From a Gentleman called Jack, very professional and polite.

World class service from Jack. On his toes, ready to make whatever i needed. Overall, a great guy!

After visiting burger king in Cardiff West services, I was blown away by the OUSTANDING customer service from Jack, very well spoken young man. I will definitely be back.

Food was hot and served quickly by Jack who was very helpful.

It was my first time trying a Burger King and I must admit that thanks to Jack, I will certainly be returning, nothing was ever too much to ask for, credit to your team!

Restaurant was clean and food came piping hot and promptly with great customer service from “Ffion” Will be returning again Luvley

I had a very easy experience with the burger king in Cardiff west services, I thought I’d show praise to the worker I was served by and who help make the ordering much easier. His name from his name badge was Jack. He gave out orders at fast speed so no one was served slower than others. The employee helped guide me to the allergen board to help suit my allergies and was very polite doing so .

Great customer service, 0 to nothing waiting time for food, food tasted great very welcoming atmosphere

Food was piping hot , always good service from Ben

Saturday 0930am, doesn't do their breakfast menu, but does have the breakfast options in the allergens menu. Just wanted some hash browns.

No customers and yet it took 10 minutes to produce the limpest burger I’ve seen in a while. Poor!

I have just had the best service from an employee from Burger King Cardiff West MOTO ever. Better than any take away or restaurant I’ve ever had the privilege of service. Thanks ever so much

Brilliant service and piping hot food 🍔 amazing service given by Cameron & Ben

Very friendly staff. Great service. Food hot fresh and tasty 😋

Piping hot food and great service!

Fantastic restaurant I would highly recommend stopping here for a bite to eat 🍔

When I walked in it was a bit unclean the tables were now clean but other than that it wa alright

Awesome service as usual from Cameron the manager "camcorder" knows exactly what you want without looking its like hes recorded it, and also a mention for macy "macy grey" like the tune I said goodbye and I choked coz of the awesome service, very friendly with a big smile, they always handle the pressure even when cardiff are playing when they come in for a bite well done cardiff West burger king 👏

Only good cause kye works there

Brilliant service and piping hot food 🍔

Amazing service and food was delicious

When I tried to order they told me no and sent me away and proceeded to take the guy behind mes order appalling service

Parked up for the night on a Sunday 16:30, opening hours on website say it's open till 23:00 went back at half 5 to get something to eat with my parking voucher to find they've closed 6 hours early, they need to update their opening hours if this is the case

Maxwell and Jack were on shift tonight and had all but closed for the evening, but they still made our full order fresh for us when they saw the text message. They did it with a smile and were very friendly, and all the food was piping hot and delicious as it was so fresh. They didn’t need to dirty the equipment to make us fresh food but they still did, which was appreciated. Great members of staff and great food.

Stayed in the services hotel, worked 15 hours knowing burger king would be open to get food but surprised when they closed 2 hours early leaving 3 of us with no option for food as no other company delivers to Cardiff west services. Very disappointed and will not return here.

Just awful. 35 min wait and staff just not bothered. Seriously poor.

What can I say lovely quick service friendly staff and amazing hot food.

Very speedy service here today, which in my experience is unusual for a BK and I was very pleasantly surprised. Well done to the crew. However a lack of soft drinks options while placing my order means a reduction to 4* instead of 5.

Evening staff seem to see customers as an inconvenience. Waited 10 minutes but neither of the staff members "Working" seemed interested in serving me. EDIT - I forgot that I'd already reviewed this place 2 years ago. I was hungry so stopped here to grab a Burger King meal today. The staff members really are in the wrong trade, they should really be in the special forces because when I arrived there was no one back of house. But after waiting for a couple of minutes the shift manager came in and suddenly two covert members of staff appeared out of nowhere (Like ninjas !!!). My guess is that when the boss is on his break they hide so they don't have to do any work. I really hope the franchise owner reads this and has words. The shift manager seems nice as pie, but the other members of staff appear to be work-shy millennials wasters who don't care if the franchisee loses business due to their lack of interest in doing honest work for their pay packet.

They got my order wrong and things where missing. We ordered 3 regular meals - one with a slice of cheese. They got it wrong twice.

Only two people on when we called. Hence service was a little slow and staff looked stressed. However what came out was delicious, but not cheap at nearly 20 for two meals.

Long wait for plant based whopper. Staff looked like they didn’t want to be there. Bad vibes central 🙁

Service: being served was quite easy however the wait times are slower than most to be fair it's quite small and I'm guessing limited staff Food: I've only been here once to this one in particular to be fair, Food is the same quality as you'd expect from most burger Kings... Great 👍, however it was slapped together like a pizza dropped from a 50 story window, picked up mashed into a ball and thrown at my face. Staff: were a little down bear in mind it was 24 degrees I'm assuming the temperature in that kitchen was probably close to 30, help them out a little get some air con burger king! Parking is plentiful as its a services

Not really a fast food restaurant when u wait 15mins for simple order Staff look like they have been cloned. Service is slow Food looked sloppy when served. See why McDonald's is better

It's better than a McDs... But you get what you.pay for right?

Staff helpful and friendly, clean, menu as you would expect. Plenty of parking. Large restaurant, no self service stations to oder. Gets very hot in summer.

Never open on time about 30 to 40 minutes late opening due to siting down out side smoking

Dirty store, many options unavailable, coffee appeared to be served in 1/2 measures! I would avoid this store.

A bit slow, Understaffed. But friendly.

Fast food? not here - fake walls - takes ages - everyone is a pikey

Waited a while for our order, but when ready, server explained hadn't put the fries in early enough. Compensated with free cheese bites and chicken fries. Honestly wasn't bothered about the wait, but nice of the staff to recognise a potential issue and take action.

No salad in burgers, onion ring smelt of burnt oil, chips cold and no milk shakes available, 30 pound spent, never had this issue before

Used the machine to order,quick and easy

Food as good as always and service was quick because it wasn't filled up with delivery drivers

Typical burger king but with nicer staff.

Its closed due to drainage issues!

Took a while to get served but food was popping hot

Another very good meal. Very helpful staff. Highly recommended.

Food was hot and tasty but the service was slow. Busy site but only minimal staff.

Nice food service was tad slow tho

One of the worst burger kings. Always dirty tables and floor.

Fast food does what it needs to if caught out and need something quick.

Always a good whopper here !! Clean too !!!

Very good, fresh, lad behind counter was helpful.

Slow service, small portions, chicken nuggets awful - was it chicken? and then forgot the sauce, so really disappointing. Never a placed a poor experience before, but no choice in this case. Even the online feedback was onerous

Horrible place, unclean, over priced

Brought two portions of fries. Too much salt. So much so that I couldn't eat them.

Easy to order on screens, quick service and helpful staff. Food as delicious!

Most patheticly small burger I've ever been served. £8 for this and some fries. Server's didn't seem to know which order belonged to whom.

Not many local in my area but love to pop in to one

Fresh salad, vegan burger pattie, halloumi fries and spicy dip

No major queue...but sold out on whoppers and only had a limited menu around 21.30 ish ...no ketchup sold out ...

It's a great burger King. At tome of writing (31/07/21) you had to order via the screens inside and you could not sor down in the place. I loved the vegetarian burger there. A couple of things wront with the order (honestly nothing too major and nothing that was out if line). I live this place and love the burgers that you can get here. The hulumni cheese (sorry for spelling) was amazing.

great burger better than McDonald's

Long wait and its Burger King 🤷‍♂️

It's a Burger King. It was ok. As expected

Free Whopper on the mobile app, what's not to like? Quick and hot food from the drive thru.

Bit of a bowling clique going on. Beer is OK. Nice gardens.

Food was ready super fast, very hot as well! Plenty of notices about Covid restrictions around.

Looks like it's brand new. OK ... its a Burger King so no food reviews, you know what to expect

Owners should consider hire more staff. From order to getting food took 30 minutes. Just 3 guys were working on the shift.

Friendly service and usual quality from burger King. No indoor dining due to covid

Reasonable quality and a very tasty double whopper meal.

Rude staff, and kept waiting for 10 mins when there was no queue.

You never get what the picture shows

best burger I had in a long time

Personel bardzo przyjazny i uprzejmy.. Jedyny problem to dlaczego piszą że otwarty od7-23.🤔 Skoro przychodzisz o 22 a personel przeprasza bo już zamknięte.. SŁABO 🥺

It was nice to go back to burger king. It's been a while. The meal was filling and tasty. Ordered a double back cheese meal with onion rings.

Hot food. Location is a car park for motorway services