Smoke Hut in Cardiff

At 0945 the shop should be clean it wasn’t The coffee was so weak it appears no one was able to judge the grind requirement. Generally everything about this experience was poor except for the

Had salt and pepper box had to throw it in the bin looks like the food was out of the bin and refried cost 30 pound will not be having food from this takeaway again they need to be reported to environmental health.

I asked the lady behind the counter to pour some of my very hot tea out and put more milk in. She poured some down the sink and replaced it with cold water (sneakily, thinking I don’t see her do it) and then pretended to put milk in. My tea was then stone cold. I didn’t want another but she poured one anyway so I felt I had to take it. Wouldn’t go here again. At £3.50, a little more milk wasn’t too much to ask for.

If I could rate les than a 1 I would. Extremely rude staff, horrendous delivery time and even worse food. These guys have not a clue on running a successful business, not a clue how to cook and have the worst customer service I have ever come across. On the phone I was told ‘check yourself into a mental hospital’ and ‘we have to ‘f***ing cook your food before we deliver’.

Absolute chaos!!! I ordered two small pizzas online at 7.16pm and was told they would be ready at 7.36. I turned up at 7.30 and walked into a wall of noise. Staff members shouting very loudly at each other and even swearing on a couple of occasions. There was another customer in store and we both just looked at each other in sheer disbelief. Totally unacceptable and unprofessional behaviour. I felt totally ignored for the first few minutes of being there as they were too busy arguing with each other. Eventually I was asked what my name was before the one member of staff who seemed to be the boss (female with glasses and definitely the loudest) shouted over me to another member of staff that she wanted a medium not a large. Once the latest shouting episode was over I was then told that my pizza had been made ‘wrongly’ and had to be made again. Another wait and another 20 minutes of watching staff argue. My 10 year old daughter wanted to come with me- I’m so glad she didn’t as she would have been petrified with all the noise. Eventually the new pizza was ready and I left the store at 7.57. My daughter enjoyed her pizza but mine (which had been ready for a good 20mins) was now cold and had to be reheated at home. Awful customer service!!