Burger King in Cardiff

Things have improved at this store recently, was just like so many bland takeaways previously where staff just seemed to go through the motions etc, don't know what's changed but staff seem happier and more concerned with how your visit is. Wish more places were like this.

I’d be able to grow, harvest and make my own onion rings faster than these clowns

We were second person in line to order and it took them 25 minutes to make four hamburgers. Seriously in that 25 minutes only two other people got food, one was the guy who ordered before us and the other was a guy who ordered after us but it was just a single item of chicken fries. Three employees working so no reason for it to take 25 minutes. Hamburgers were great no complaints there but all four fries were hot, but still crunchy and a bit raw inside. Finally got our food after 25 minutes and was missing our specialty fry. Seriously, we stopped because we were traveling and hungry and wanted something quick to get back on road, but we could’ve been home faster than they got us our food.

Typical Burger King on site. 3 ordering terminals, two cash registers, lots of tables. Unfortunately, half an hour before closing time, only two sandwiches were available. Nevertheless, the order was fine, tasty and fast. Service ok. You can add drinks as you like. I recommend!

Everything nice worm but we wa just befor 11AM and all fresh, chilli jam burgers with lots of sauce in it 👌 guys who give order nice as well Rest is like in all services busy noise etc.

Terrible Cheese burger - dry bun, dry skinny burger, limp cheese. Must do better - off to McDonalds…

good clean kitchens great place👍

Food ok service slow only 1 person serving

I've never experienced a more miserable & lazy team in the Hospitality Industry. Stood around doing nothing whilst people wait for their food. Appalling

30p for mayo now, crazy. The buns and quality of the food seems lower the last year. Shame, this was my favorite burger fast food

The slowest service known to man. Ironically there’s a Starbucks next to them which if their staff frequented, they’d have the energy to break their hibernations sometime this decade.

This is not a fast food joint. I needed a sit down after ordering and a lengthy wait and there was only myself and one other in the queue. The food was ok apart from the onion rings that were dark brown and cold.

Worst Angus burger I had in my life and Coca-Cola Zero I just have no words to describe that taste 👎.

I have had a very good experience. I was driving from the Bristol airport after a flight; made a stop to eat something and accidentally order non-veg. Burger King happily did another veg order for me for free. I was very pleased as it was my mistake and Burger king without hesitation offered me the alternate. Extremely happy

Just another Burger King.. but such a amazing service. Thank you Calum for being so welcoming and making a difference.

Customer service here is 10/10, The guy on the counter is very friendly and the food is always good.

Staff are genuinely friendly and seem happy to be there. It's a nice change and honestly does make a difference to your day.

30 mins wait despite there only being 4 other customers there. Seems they put Just Eat drivers before physical customers.

Only 2/6 self serve machines working with no out of order signs. 4 staff members visible in the kitchen (none by the tills to speak to) laughing and swearing. Food took over 10 minutes to come.

Very disappointed with my food , arrived cold , hardly any chips , 2 lots of chicken nuggets when only I ordered and no drink with my meal deal , cost nearly 30 pound and wont be ordering from this restaurant again !!!!

Stopped for food at 21.40 and told they were already closed even though they are supposed to be open until 22.00

Top service, very friendly and hot food 👍. Really handy place to stop. Also the biggest Burger King I have seen since the 90’s !

Food was fresh and tasted lovely but the highlight for me was a staff member called Callum. His customer service skills are outstanding, what a lovely guy! I wish everywhere had staff members like Callum, he really brightens up your day!

Bro behind counter was top g andrew tate would be proud

Waiting half hour for 2 burgers.... very slow service

Worst burger soggy bun crumbled threw it in the bin. Won't eat burger again.

Just wanted to shout out an employee of yours.. Calum. What a legend. Kind of person that you think, "I'd like to work with that guy..". Cheers for the cheese bites and fries my bro. If only all customer service staff were this cool...

Not all heroes wear capes, some are named Callum and work in burger king, very well mannered, very helpful and rapid service

Great service even when I returned my burger as it was clearly overdone. The staff dealt with it promptly & efficiently. Ryan was particularly attentive ensuring we were ok whilst a fresh burger was prepared and offered us complimentary fries/drinks. Good customer service from the team. The second burger was spot on!! Thanks guys

The only positive thing I have to say for this Burger King was that my order was correct. I waited an exceptionally long time, with no one ahead of us in the queue, yet our fries were cold, and the onion rings barely cooked. We witnessed the staff purposefully ignore further customers (we had ordered through the touch screens before they closed these) and they were just having chats with their mates rather than do any work. I received a very flat ‘sorry for the wait’ when our food was eventually ready. Why do people not seem to care about their jobs anymore?! I would not visit here again. Ever.

Couldn't get served at 9:30 pm, thank you. Only 4 nuggets

I ordered 2 meals, onions rings and 4 cheese bites and it came to over £25 😮 and the portion of chips wouldn't even fill a 5 year old child! yet if I went to a different restaurant it wouldn't have come anywhere near that amount, so I won't be going back here again that's for sure.

Tried to phone up multiple time to ammend the address on my order done on Just Eat. They hung up on my multiple times and I never received my food nor could I cancel my order. Horrible service, don't recommend.

Cold food delivered. Zero star is needed. The Reviews speak for itself I never make complaints but getting through to the Store is impossible as the line cuts off, but I'm taking my complaint further paying out for food that needs reheating. Absolute joke

Disgusting. Freezing cold food. U can't get thru to customer service to make a complaint. Ordered on Uber Eat..don't bother. If there was a zero it would be better

Cold food and it looks like you either you ran out of chips or the Uber driver ate my chips on the way here. Very poor service and disgusting food :-(

Cold food and “large fries” were barely a handful.

Its a fast food place, these places should be rated differently, you cant rate fast food more than 3 stars

Worst Burger King I’ve ever had waited 10 minutes and the whole meal was cold I wouldn’t recommend this Burger King at all

Friendly young man at the till. He went the extra mile. Great burgers. Thank you

Very expensive, cold burgers and tiny portions. Buns were stale, I had one gherkin slice in my burger and the onion rings were slimy. Not good value and very disappointing.

Good meal today. Great fries. Tasty burger - whopper with cheese. Onion rings ... I’ll pass next time

Rather expensive poor service coldfood you will be pleased to know I will not be putting out any more reviews on this place. I WONT BE COMING BACK

Long wait for food, and when it came the bacon on the burger was cold. Ridiculously over priced for what you get. Staff were polite though and apologised for the wait.

Angus burger was great, proper flame taste, cooked fresh, all food was nice and hot.

Staff were great food what you'd expect.

Not very good to be honest,,it wasn't just the services prices £8 for a boneless box £3 over the normal price from other establishment's the chips were cold and it wasn't the cleanest and the staff looked very grubby as well , very off putting....

I had a veggie whopper for the first time, really nice actually. The fries were fine, but the portion was ridiculously small. I asked for coffee and got it but it was extremely strong and needed 10 sachets of sugar to make it drinkable and lots of the little plastic tubes of 'milk'. Not great. Also, there weren't any small packets of salt, seemingly they aren't provided. Why? Of course they should be. Ketchups, etc, had to be asked for rather than being available for customers to help themselves, which, from the customer's point of view is likely to be preferable. Don't Burger King make a vast enough profit that they can't afford the loss of some ketchup? Incidentally, it would be better and more environmentally friendly if it was in dispensers rather than individual packets. The staff seemed like they would rather have been doing anything else rather than that. Fair enough, it's not the best job in the world, but it's the one they are doing. It certainly didn't represent value for money, but on the plus side, the food was hot and the waiting time a matter of minutes.

Very disappointing will stick with mcdonalds

The experience was poor. Waited longer than expected for vegan whopper. No mineral water or non fizzy drinks in stock to buy.

Very expensive and the chips were cold

Long wait for food as of course it's super busy. They need to be more careful about allergy warnings when they serve burgers in brioche buns. If you're lactose intolerant you can request a plain sesame bun instead. This information deserves to be mounted on a bigger board rather than be an after thought footnote on a backlit digital sign. However an additional burger was supplied free of charge when it was pointed out that the original one couldn't be eaten. There's a supply shortage it seems everywhere at the moment.

Poor service and speed, ran by teenagers that don't look like they want to be there and waited nearly 40 minutes for some luke warm food to be handed over. I would like to point out that at the time of my order there were only two people in front of me waiting.

Very limited options for vegetarians and very tiny portion sizes! Definitely worth a miss if you are a vegetarian and there are other options available.

Really slow service, digital ordering machines weren't functioning properly adding more pressure to already stressed staff and making queues longer. Disappointing.

Helpful staff. Chips tasted nice.

Very expensive for what you get

This place is usually busy and the order points often crash half way through an order. There seems like less staff than there should be as they get really swamped sometimes but the food is up to scratch.

They've changed the chips which I'm not a fan of and the burger seemed quite dry, which is unusual for them

The cashier was very pleasant as I couldn't find the item on the app. Clean eating area.

Popped into Burger King at a motorway services. Food was very nice and tasty as always but boy, service was very slow and the food was far too expensive. There is no justification for such a premium albeit this restaurant was at Services ... it's a rip off!

Burger King is Burger King. Struggled a bit with the auto ordering system, but, that was just me. Food good. Coke a bit flat.

Nice food, social distancing and measures in place. No real waiting time although the touch screen ordering system kept flagging an error when I ordered onion rings, when I removed them the order went through. I can only assume they had none but the screen didn't say this. Other than that small issue all was to be expected.

Don't eat burgers, they're bad for you!!

Bland burger. Ordered a coke payed extra 20p and it came as diet. Chips were nasty slightly cold. Onion rings were burnt tasted of burned batter. Also got a fanta. Was the best part

Double whopper and onion rings nice nice

Burger King. Food wasn't substandard

Stopped off for a bite to eat. Ordered vegan deluxe burger, fries & coke zero (meal) and a side of onion rings. Touch screen facility to order. Quick service, polite staff and condiments provided.

Ordered through uber eats received complete wrong order. Then was unable to contact uber eats. Tried to ring burger king but telephone number ringa for 30seconds then cuts off. Have emailed uber help and still no response. Had to throw some of the food out.as it was cold by this time and one burger had tomatoes which allergic too.

Just ordered a double whopper to take out. Opened it and only one patty! No tomatoes! I really like Burger King but incompetent staff who don't understand double are obviously working unsupervised. I'd avoid

Just had bacon burger did realise the coke was warmer than the burger absolutely disgusting never eat there again should really have taken it back

Really long wait for just fries. Only seemed to be one staff member active.

Was closed when suppose to be open...

Great staff poor quality food for the prices.. cheeseburger £3.29 same as 99p macdonalds burger. Lost my vote straight away

Slow Service had to go in twice for wrong orders

Amazing love the Xxl bacon double cheesburger. Great value for money and good taste. No sauces put in either which allows you to taste the horse meat. Would recommend a Burger King to anyone over a greasy mcdonalds. The drinks and fries better too. Ice cream was fantastic. I do like the raspberry ripples though.

Wherever there's a Burger King,I love it

Chose one of their specials, was given a regular with half the ingredients, had to return to change, they still didn’t get it right, forgot tomatoes, very sad looking burger compared to pictures

Ordered double bacon cheese burger and when i was given it. It had no cheese also same happened to my 2 mate had same problem and they dont accept the burger king voucher code

Slow service not carefully placed in bag it was slapped in not happy customers

Horrible food. Slow service. Full menue not shown. Went there at 10am on sunday for breakfast (we were desperate) and didnt see Anything remotely breakfast like on the menue, so ordered a burger (greasy mess) and then the next person orders pancakes, where on the menue were these written?? Slow service and no hint of a welcome from the staff. Wont be going there again id rather go hungry

Service was quick and friendly, food was hot.

Brilliant customer service! Friendly staff and excellent food.

Generally friendly staff, but sometimes they get your order wrong.

Cold chips, slow, indifferent service, too pricey for what's on offer

Good food, friendly staff, nice services !!

Good place to stop if you are after a quick fix travelling past cardiff

Food was terrible dry and cold and nasty we won't be eating in burger king for a very long time

It's burger king food, which is fine and tasty for a roadtrip stop. The atmosphere was pretty drab but thats not their fault.

When I see burger king and I'm really hungry I be like 😊

Burger King is so much better than McDonald's