Burger King in Manchester

Very clean, fast service. Ben and joe helped massively with my order it was great

Burgers were cold, cheese wasn’t melted, and please either fix your drink machine or stop selling any fizzy drink because it literally tastes like water.

Dry food, got the wrong order 3 times, sad :(

Great service Great staff Great atmosphere

Pathetic, waited over 2 hours and no food. Possibly the worst restaurant in the country.

First time here and will be the last. I ordered veggie whopper and it was just smelling like it is burnt, no any Mayo or Ketchup sauce just dry and bland, the fries were salty and into pieces.

I rang up regarding a delivery I ordered, the phone was answered by a manager named Rakesh (the spelling may be wrong) and, Rakesh proceeded to talk to me like the dirt on the bottom of his shoe. He had a horrible attitude, had no interest in helping me whatsoever and, was obviously speaking about me in his own language as he kept speaking to a woman in his language and they were both laughing when I was asking him for assistance. If I could give 0 stars for his service and attitude I would. He also decided to lie about my order being collected by the driver in an attempt to not help me (baring in mind, I can see on the Uber Eats app that I hadn’t even been assigned a driver yet) and, repeatedly told me he doesn’t care anyway and won’t help. Luckily, I rang back 10 minutes later and, got through to another manager named Jake. Complete opposite to Rakesh as, Jake was extremely helpful and polite. He did not attempt to brush me aside and did everything he could to help me. Jake deserves a promotion, Rakesh on the other hand deserves sacking.

great service by staff and Managers

It was a great service by a manager called Rakesh. He asked me about all side items, which I am any interested in. Overall it's a great service by him and his team.

I had an issue and asked for the Manager Matt Lowe, he was polite, attentive, courteous and professional and promptly resolved the issue. It was very noticeable that this guy works extremely hard and takes his management position very seriously as his skills at dealing with me, his staff and the general public is actually admirable, well done for employing someone that cares about the business and shop floor.

Excellent customer service, clean and welcoming restaurant, have seen a lot of noticeable improvement in over all service in the last few months being a regular customer at this particular branch. Would highly recommend for fast food fix when in Manchester.

One if the best burger king in Manchetser. Food always fresh and tasty, friendly staff , always ready to help. Love the place !

Wonderful service, very patient and rang them up to amend an order I placed on Uber and they did that with no issues.

Worse Burger King we’ve ever had. Burgers were cold, chips lukewarm, overall disappointing

Good service for 2am in peak crowd.

Worst Burger King I’ve ever been to staff very rude and dismissive standing around while food sits there going cold

The veggie burger was great!! The milkshake tho… if you can call it that. I thought the McDonald’s milkshake was bad but this one is on another level. -1/10

We came here quite spontaneously in the evening to have a little something to eat. Quite quickly our order number "59" appeared on the screen in the "in progress" field and shortly afterwards in the "ready for pickup" field. It didn't take long to figure out that the staff (for whatever reason) was simply pushing away the numbers on the screen. After a while the employee at the counter said order number 13 was ready to be picked up. Hardly anyone could understand this because he obviously didn't even try to ask the estimated 10 people leaning on the pick-up counter to move aside. As time went on, more and more customers crowded into the already completely overcrowded counter. We saw how the employees logically processed one order after the other and kept to the order, unless customers pushed forward to complain, in which case they were given priority. Even if, according to the order numbers, there were still 60 other customers waiting for their order. After more than half an hour we got our two burgers and a portion of fries. Unfortunately the food was lukewarm and therefore hardly edible. I would hope that, especially when the store is full and you have a system that shows when the food is prepared and ready for pickup, you work WITH and not AGAINST this system.

Food was not hot or even room temp, the drinks machine had next to no flavours and machine didn't automatically print order receipt when they were check every order collection...

Worth for money menus available

This is a complaint to BK directly Food, staff and atmosphere are fine in this store. Store offered me to get the Burger king App and use Code BKDELIVERY for the £9.99, 2 whopper meals with Uber. This offer does not work and I tried pretty much everything there is to try. I messaged burger king contact form online and no response. Tried to find some other kind of contact, none to be found. Tried calling this Burger king restaurant 10x times, no one even bothers to pick up. Tried calling uber eats, can't get through unless an order is already placed. Great! I gave in and would go to restaurant for pickup order (Against my will as I was looking for a delivery) and I tried another offer for pickup, got through to basket and it says payment details don't work, try other. It's a Nationwide card. how on earth do you not take Nationwide cards? In any case I had a hard day, just wanted a nice meal. Had to waste time ordering things that don't work. I am curious if BK would even respond to this message as it is a complaint. let's see...

Joseph was very kind and quick 10/10 would highly recomend

Shout out to Kimi made me feel welcome in the store and a real asset to the business

All staff are very friendly, very quick and helpful. Many thanks for all staff including Matt

Good for what you get, it's a fast food what did you expect? Michelin star? I went to Manchester on a field trip with my uni. Me and my mate got off the coach absolutely ravenous and we b-lined here, and the second we got out food life seemed beautiful again and we did everything we set out to do. I don't even know what I got I just know I asked for extra cheese and man did they deliver. There's my lunch with the most godly haze of light over it.

No atmosphere whatsoever.. food wasn't the best and suppose the service was ok.. dirty tables.. at least maccies is cleaned and you can have table service with helpful staff.

Burger King has really gone downhill since I last ate at one over 20 years ago. Didn't even toast the bun. A sloppy mess and the loaded fries with cheese and bacon were terrible. People cooking frozen food that cannot even get the basics correct. Just shows how much standards have fallen in the past 20 years.

The service here is unbelievably slow. We ordered food 20 mins ago and still waiting. Staff just seem to be walking around like zombies and not doing anything. Also it stinks of wet dog. Disgusting.

Well it was was true what our subscribers was telling us. They advertise 24hrs open . But that is not the case as, unfortunately, they do not clean to standerds have to close for over an hr . For a huge corporation such as burger king do better next time.

Very good staff, the security kindness made me cry, very good at dealing with people who are not good in English

The staff refused to serve me,, the supervisor left and he locked the system and the branch

I was welcomed when i was ordering with a smile and great service and fresh food

Paid for extra sauces and they never gave it to me

You should have other fast food if you in hurry if you go here you would be recommending this like I’m doing so don’t go here the food is not nice and not juicy nothing simple like your in jail or something and not value good.

Brought a veggie whopper meal just now. Paid extra for the large meal and extra patty (I was hungery) the burger tasted burnt and dry and my drink was basically coloured soda water. The whole place was packed and hot and waited 15mins for the toilet. Customer service was also very poor. Bouncer was really nice and said hello and goodbye.

Great customer service from Martin

Amazing work from Shauna, Sabrina, Shabnam and Madgelene🔥

burger was dry, overcooked and the drinks dispensers either need cleaning or replacing as the drinks didn't taste right , the diet coke was awful and flat , the Fanta looked like water and was also flat

Server Talusi was so lovely! She gave me the food with a smile and radiated positive energy that lifted my mood as she greeted me and asked me how i was. Really appreciate the service and thank you for the extra sauces 😊

Great quality food very speedy service thanks to the staff who helped with all inquiries. Will definitely be visiting again

Standard Burger King. Served by friendly staff.

I just ordered from them: I ordered a menu with the new Caesar sandwich (12.51 euros) Result: they call me 20 minutes later to give me a bag where only my sandwich is, I ask the lady that the drink and the onion rings are missing and she tells me that there is everything and takes my ticket and throws it in the trash. I ask another staff person and he gives me my cup and onion rings. The soda machine doesn't work, it only offers water?!?! I alerted the staff to this problem but no one seems to be able to resolve the problem, they are all overwhelmed by the number of customers. To avoid, don't come to this burger king, too bad The manager is non-existent, the team is left to its own devices. I just ordered from them: I ordered a menu with the new Caesar sandwich (€12.51). Result: 20 minutes later, they called me to give me a bag with just my sandwich. I ask the lady, telling her that the drink and onion rings are missing, and she replies that everything is there and takes my receipt and throws it in the trash. I ask another staff member, and he gives me my cup and onion rings. The soda machine isn't working; it only offers water?! I informed the staff about this issue, but no one seems able to fix it. They're all overwhelmed by the number of customers. Avoid this place, don't come to this Burger King, it's a shame. The manager is non-existent, and the team is left to fend for themselves.

Great service. Fast and tasty food enjoyed it thoroughly. Will definitely be returning

Took ages to get my food. Only ordered a whopper burger. Lack of staff, and they look like they haven't got a clue in what they are doing. Took about 5 mins to get my order.

This place took the piss. Fast food my a hole. They batch cooked, so everyone got their food at the same time. That's not how it's supposed to be. The 4 women were like snails who really didn't seem to care. What a mess this place is

Sabrine truely deserves a raise for her amazing service

Stopped by Burger King and had an awesome experience. Sabrina's service was excellent—friendly, fast, and attentive. Will especially be returning cause of her !

Stopped by Burger King couple days ago and I was super impressed. Sabrina’s service was top-notch—friendly, efficient, and made the whole experience enjoyable. Definitely coming back!"

Their service is so terrible. They threw sugars to my food tray when I requested a sugar. 음싟도 ᎧᏃᎏᎏ స유여기 ఀ짐아

Had a lovely experience thanks to staff member named Sabrina, I struggle with English and she assisted and made sure I got the correct order.

Shame it's in Piccadilly Gardens, would go more often if it wasn't.

Poor customer service. Rude and unhelpful.

Great place with great staff. Ideal place while out in city. Definitely recommend it.

I just finished my vegan royal meal at Burger King Manchester Piccadilly and the service from Sabrina was exceptional. Sabrina treated me with the upmost respect and kindness. Sabrina is a lovely women and she needs raise! I am grateful to have had such a amazing experience, THANK YOU, SABRINA! 💖

Really appreciate emma’s service. Was a lovely experience thank you.

Great food, but it took very long. While there was no one in the business

I recently visited the Burger King at Piccadilly Gardens and had an outstanding experience, all thanks to the night shift manager, Jake. From the moment I walked in, his professionalism and friendliness were evident. He ensured that the restaurant is clean, the service is prompt and the food is top-notch. Best Burger King experience ever, thanks to Jake! Highly recommended!

We were there to have a quick dinner on Saturday, July 27, the wait was not long but the customer service by the staff was terrible, one of the guys, short, thin and blonde, was very rude, apart from we lacked food, we ordered 9 nuggets which were not in the bags, the deeps we ordered were missing.....horrible, I do not recommend it.

Let me just give a big shoutout to Sabrina at Burger King for giving me an outstanding service! She was extremely positive and patient ,helping me choose the best meal options and I got to say Sabrina’s professionalism and kindness were the highlights of my visit.

The food was amazing I liked a lot. Especially one of the team member i have noticed Sabrina she was very polite and friendly,would definitely come again.

I recently visited Burger King and had an great experience, all thanks to Sabrina! Her friendly demeanor and professional attitude made my day even more better. She made sure to take my order with a smile and ensured everything was perfect. The restaurant was clean, the food was hot and fresh as well as Sabrina’s dedication to her job has made me an even more happier customer .

Very bad customer service. You ask for help with the machines and they don’t make any effort to help you. I left the place without an order because literally no one came to help and I asked them a few times and the place was empty.

Best Burger King in the north west, the whopper was Devine will definitely be returning as soon as I’m in the area again

Could do with more seating downstairs for customers with disabilities or the addition of a lift to the upstairs seating area

The staff on the tills work fast not to long to wait for food. Nice tasty food

Staff weren't very happy, but the food was great as always

The staff were so rude shouting orders and then rolling eyes and throwing bags. People went to talk to the workers at the counter and they were ignorant. My food was clearly chucked in the bag no order or decent communication from the workers at all. Food was disappointing which i kind of expected so shame on me.

The last time I was at this restaurant was summer 2020 about 03.45am. They turned the Fanta Frozen Machines off to annoy drunk customers and the annoyed customers smashed the windows through. It was spectacular to see and the police were shown a recording from a customer of staff laughing about turning the Fanta Frozen Machine off and they took about 58 mins to arrive and claimed it is a civil matter and an act of stupidity from immature and jealous staff. The house party with the people resulted in making Irn Bru XTRA frozen and using Fanta bottles as a toilet.

Absolutely stunning food, clean restaurant overall 10/10

Shauna was lovely and helpful store clean and smels fresh

I've being going to Burger king to eat for over 13 years now,but this branch is a 10/10,in all areas,and in all other Burger king branches that lve being too,the arrears,in the store are very clean,the staff are so,so friendly always,they communicate amongst themselves,they are are always smiling to customers,the store manager,is the best,Ben,Emma,Aki,Anusha,Mariusz,a very well done to you all,The Burger king in Manchester Piccadilly,is the best,Burger king,that lve ever being to.

Moody gaff, something always wrong with food, this time bread was really dry. Staff are rude and place is unclean, avoid.

Visited 19/05/24 afternoon and let's just say if I had seen the loos upstairs first, then certainly would not have stayed for food. The toilets were vile and completely unusable in both the ladies and a man came out of the gents saying the same, not even any hand soap 🤢 they looked like they hadn't been cleaned in a very long time. Reported to the manager, but I'm sure this mustve been reported way before I reported it.....nasty.

TRIPLE WHOPPER!! (Double Whopper with added extra pattie, and cheese and bacon) Tasted Amazing!!!!!

Decent customer service and organized sitting. Good for family and individual hangout.

Food mid as hell bc found foot lettuce in my burger

Staff were very helpful and lovely service, very quick with the food and no complaints at all even though it was very busy.

Very nice, very fast. Tasty food

The best BK store I’ve been to.Great choice of drinks (which were all in stock), good and quickly served food! Ben was very helpful!

I felt like in a stake house restaurant....

Gorge food, lovely team members, Ben was especially helpful and served us our food very quick!! Thank you!!

To be honest, the Burger King in UK overall is really terrible…I had the new Caesar burger, the beef patty is super dry, only a bit sauce and few bacon inside…the size of the burger in UK is like someone stepped on the burger, dry and flat. Burger King in Australia is really the best as a fast food chain, their burger is always soft with the bun and juicy with beef patty. UK need way far more to be improved on their standard of food.

Exceptional service when I came to eat. Would definitely recommend!

Good food, really enjoyed the service 😊

Fast service, friendly staff and delicious food - great as always!

Great food! Super fast service! Very clean! Highly recommend! Would definitely go again and again!

Food wasn't very warm but staff were helpful

Love a good Burger King Tried a Dr. PepperChery but it was almost gone so it needs refilling Burger was nice so were cheesy fries and onion rings

I visited this restaurant on May 31st 2024 just before 1am. There was an obviously overweight white woman with long dark hair not secured by a hair net , sorting out the orders. Aside from being racist , she showed a disregard for cleanliness, food quality and/or food standards. She used no gloves to prepare food, and purposely put her finger in customers cups. She was annoyed when asked to replace cups when asked. There was a complete disregard for order numbers, serving who She wanted tofirst. Service Is painfully slow. Expect to wait 25 mins for a cold burger and fries. If you're Black , add an extra 10 mins to the 25. 🙃 However the man working with her was nice. I wouldn't recommend wasting money there though.

This is the worst place to order from, they take 3hrs to prepare 2 burgers meals.

Good food, quick service! Thanks :)

Dirty Hand dryer hanging off the wall by the cable in men's toilet and smelly and dirty Food was only luke warm

Good food, great vegan options, very clean

Brilliant service and tasty food

Great vegan options, fast service!!

Fast and all ways hot food , highly recommend specially the burger loyalty app

Staff had good manners and the member of staff named Ben Hickman was excellent in his cooperation and service

Great service - Ben (manager) helpful

Not great food, atmosphere a bit rough

Just having my breakfast this morning and i commend all the staff very friendly and fast service☺️☺️☺️