Burger King in Manchester

Great food,fast service, and nice staff

Amazing food , brilliant location

Nice atmosphere, great staff, amazing food.

Says it 24 hours but closed and won't let us in after saying they'd be open at 5.30

I enjoyed every bite of the whopper,sharerBox & fries 🍟, it was so fresh and nice, i had a sit in upstairs and everywhere was neat and i love the view as i sat by the window and watch picadilly garden

Lovely staff, very fast service!

Good food. All staff polite and professional

hot and freshly made food been served. smiley staff

Very clean, fast service. Joe was massively helpful with my order and helped me to use the kiosk it was great, recommend to dine in

Place is good Devin gave me really good customer service and the food was nice definitely recommend

Great food fast and friendly staff

Served by Shauna Good service and hot food ❤️

Well service by staff and great cleanliness maintained

food was great, Manager called Shauna gave excellent customer service, highly recommended

came for my dinner lovely staff very polite and helpful definitely coming again

Noisy, with kids running around upstairs - Though, that's moreso down to bad parenting... Besides the point. Anyway, toilets are gross, toilet seats broken, no soap in the dispensers, toilet roll, rubbish and urine coat the floor so much so I nearly slipped (disgusting). Worse yet, there are smears of feces down the walls - Children use these toilets, I can't imagine how many get seriously ill. Given the state of the toilets, I can't imagine the kitchen is kept in any better state, or the stock is handled properly in the correct conditions. I tend to visit this location frequently, simply because it is convenient and the app has some great offers - But, for the interest of my own health I won't be making that mistake again. Vile.

Burger king burgers are never a let down but the store itself differs. The store was dirty and untidy. Lots of uncleared tables (come on people throw your stuff away, dont leave it on the tables. If you drop something, pick it up. The drinks machine looked a bit grubby. There was one guy unflattening fries cartons who was doing it like he was working on a piece of art. Unfold, check, fold a little, check, look inside the carton, fold a little again, gently stack with the others. Maybe one carton per minute. Whatever meds he's on, I'd like to try it! Ha ha. Order time was reasonable. Can anyone tell me why there is a price difference on full sugar coke and diet coke when you are free to select either when you dispense your drink? Why no free tomato ketchup available like at the dreaded mcd's? Vinegar for the chips would be nice or at least a packet of salt. Burger was tasty as always, fries were a let down. Not many and very dry

Had an amazing experience with such lovely staff. Good hot food and good customer sevice.

Great customer service and hot and fresh food.

Pleasantly designed restaurant of the usual standard. The egg-free mayonnaise took me off my feet.

The food was good. However, the staff seemed stressed and unmotivated. Maybe because it was a hot sunny afternoon and they had to work, I don't know. There were a few flies zooming around, which signalled to me that cleanliness is an issue. Despite the above, I would eat there again if I were hungry. But it would be takeout next time.

Best customer service…done quick service….nd I need to revisit again…

Nice and good service and quick service Thank you

Tasty food,good service and I love vista store

Although it was Busy, the staffs all had smiling faces and were super patient with customers, went upstairs to eat and it was clean and I could look at the hustle and bustle in the city centre from the Window, and ohhh The Chiken Nuggets were absolutely Yummy.

Great restaurant, fast service and a clean store

Store number: 6663 Manchester Piccadilly Monday 14th April '25 at 10.16am. Order number: 61. The positive bits first. The halloumi fries were nice but not enough of them for what is charged - £5.89. The large fries were tasty and fresh. Credit for that. The lady who served me was polite and friendly initially. She deserves some credit for that. The place was very quiet, and therefore no excuse for the lack of hygiene. The female toilets (upstairs) were filthy, and there were dead flies on the floor in there. There was no way that level of dirt had accumulated that morning after opening. It had obviously built up over time. Having paid for a coffee at the self-order machine, I was then told they had no coffee at all. How does an outlet like this, in central Manchester, not have any coffee? Answer: poor stock control and poor management. I was told I could have tea instead but was not refunded for the price difference. This is by far and away the worst Burger King I've ever been in. The tables and seats were dirty. There was stale, dried sauce and grease on the table, which I had to wipe myself, and staff stood idle whilst I did it. The self-service fizzy drinks are vile and have been watered down to death. When I brought it to the attention of staff, the response was: 'Well, you can just get another'. Not 'sorry'. Every drink was the same. Whilst we were eating, a male member of staff came to the self-service drinks machine and started taking ice out of some machines and adding it to others using a bucket. Ice is a major cause of food poisoning - everyone knows that. His clothes were FILTHY. His shoes were FILTHY. He was handling the ice. Every member of staff I saw looked utterly filthy. We left our drinks. I took my tray to the counter when I was leaving, and I recounted what I had seen to the woman who served me. I had to ask her twice to come and speak to me, as I didn't want to shout. She didn't want to move from where she was standing!! Her reply to my complaints? "Thank-you love". What about SORRY????? This is Manchester's flagship Burger King store! What a DISGRACE. When people come to Manchester from other parts of Europe, what on Earth must they think of us? Burger King, shame on you.

Amazing food. Amanta really helped me through ordering and suggested Angus and I loved it. Great ambience.

Ideal if your visiting the CO OP arena. Get on the metro at Etihad campus and get off at Piccadilly gardens just a few quick stops away. A tram station is just a few yards away. Ideal if your after a hour or so to kill after parking up at the arena before the show.

Lovely and neat place ,food was fresh and I enjoyed every bite. I will surely come back and recommend this place

As with all burger king's I've been to the service was fast and the food was good

Amazing service, Tasty food, and Shabanam was really helpful.

Starving and tired went to burger king and I had an amazing experience with such pleasent greetings and hot and fresh food.

Great customer service, Nice meal and neat place to be. I will definitely try again 💯

Fresh, excellent service, clean and friendly team. Always recommended for dining in.

This place has really improved! Great service and food was lovely. Well done guys

I took a take away from this branch. The food was decent as expected - it's a fast food chain. Their drinks vending machines were dysfunctional. 2 out of 3 machines had limited drinks and no ice. The third one had ice but instead of doctor pepper variants which are undoubtedly the best soft drinks ever dispensed no syrup just plain white soda! The staff offered no help to this problem.

The sitting area upstairs is beautiful. Meal tasted so good.

There are many better Burger King's around. Staff looked totally disinterested. Food was returned as was cold and staff were non apologetic and had to be asked to change rather than offer. Avoid

Quick service staff friendly and food served hot

Was sceptical with it being delivery and coming from town but I tried it anyway, actually pleasantly surprised with the heat and quality when it got here really enjoyed it

Better than McDonald's, but it is still fast food take away

Honestly the staff are good but the prices are so expensive never recommend this burger king the MacDonald is two steps further much cheaper and better in my opinion for a small fries and finger chickens very small meal and two drinks 10 pounds!! In MacDonald will cost you around 6-7

Order was speedy but onion rings (which I have had before) tasted gone off and were stale. Had a horrible sour taste and was more chewey than gum. Feel ill.

As always one of my favourite places to visit especially when you want to walk away feeling full instead of getting that hunger feeling 1hr after eating McDonald's. But don't get me wrong I do like McDonald's too.

Not really a regular here but I think I’ll be coming back for more. Came in Saturday night/Sunday morning just for a £2.99 Double Cheeseburger. And it was more delicious than other burgers I’ve tasted. I’ll be returning more occasionally hungry for more.

I wish I could rate this place 10 stars! It's absolutely amazing! The breakfast bacon roll with hash browns is simply phenomenal. The dispenser is great there is a large variety of drinks, staff is very sweet and polite. This is what other places should be like, I really enjoy it every time I pop in here.

Poor service, machines were not allowing orders and staff would not/could not procfess orders at the till. Left - went elsewhere.

Well that was awful. Cold food, flat fizzy drinks and staff that couldn't care less. Would have rather given my money to the homeless person outside.

Was refused access to the toilet as the security guard said that they were out of order. All of them ? I showed him my Radar key and he said "you can buy them on ebay". This one wasn't. Judging by other reviews on here, I lucked out. Same security guy refused to assist a woman who was visibly very distressed, no shoes, and a random guy had her phone.

Love it every time I'm up that way I make a b line for the place.

It's okay but the weekends just get way to busy every time i order my son's ice cream you can wait up till 10 minutes

State on this place and can't even get an order right, I have tried to email Customer Relations but a company of this size does not have a phone number or email address very disappointed

Was on the bog all night and day after eating here, avoid and also if paying by card at the till check the transaction is correct so they can't rip you off

Very central Burger King just off Piccadilly Gardens. Open til late.

Very Unwelcoming place. A customer is not worth dealing with by human , you have to deal with a non-functioning kiosk. All of their kiosks are having a non responsive touch screen.

Sitting area good but heaters are not working 💔

Review of the Burger King Restaurant I recently visited a Burger King location, hoping to enjoy a family-friendly dining experience. Unfortunately, my visit was far from satisfactory, primarily due to the appalling state of the restroom facilities. Upon entering the restroom to change my baby's diaper, I was shocked to see the dismal condition of the space. The floors were littered with trash, and the sink was filled with dirty, stagnant water. The toilet was covered in filth, and the overpowering stench of urine made it difficult to breathe. As a parent, finding a clean and sanitary environment to change my baby's diaper is of utmost importance. The unhygienic state of the Burger King restroom not only jeopardized my child's health and well-being but also left me feeling disgusted and frustrated. Given my experience, I cannot in good conscience recommend this Burger King location to others, particularly to families with young children. A restaurant that does not prioritize cleanliness, especially in its restroom facilities, fails to meet the basic expectations of its customers. Until significant improvements are made to address these concerns, I will be taking my business elsewhere.

FOOD AND SERVICE WAS WANK DO NOT COME HERE

I had 2 vegan burger meals for £11 after 3 years, swapped my drinks for 2 fries. Tables were dirty but I left full

The floors and table was so dirty and the food wasn’t fresh

Hadn't pooped since 8am and when I asked at 1am where the toilet was, the locked toilet was actually opened for me. 👍🏻

So dirty and needs a full renovation

Excellent food with fast and friendly service

I had a fantastic time at this Burger King.. The food was incredible especially the delicious burgers which were perfectly cooked and the restaurant was clean and well-maintained. Overall it was a great experience and I definitely recommend it for anyone craving tasty

Surely because of the date, the place was packed and there were no places to sit, plus the tables were dirty, there was no person constantly cleaning. To enter the toilet you need a code that comes on the ticket. The taste of the meat was strange, I didn't like it.

Inodoros asquerosos, casi se resbaló sobre toda la orina en el suelo, sin asiento de inodoro y el inodoro lleno de mierda, y mi pedido de comida vino con queso que falta en mi comida, y tuvo que volver ya que todo estaba frío como piedra, absolutamente sobre el precio de la comida basura,

Burgers were cold, cheese wasn’t melted, and please either fix your drink machine or stop selling any fizzy drink because it literally tastes like water.

Dry food, got the wrong order 3 times, sad :(

Great service Great staff Great atmosphere

Pathetic, waited over 2 hours and no food. Possibly the worst restaurant in the country.

First time here and will be the last. I ordered veggie whopper and it was just smelling like it is burnt, no any Mayo or Ketchup sauce just dry and bland, the fries were salty and into pieces.

I rang up regarding a delivery I ordered, the phone was answered by a manager named Rakesh (the spelling may be wrong) and, Rakesh proceeded to talk to me like the dirt on the bottom of his shoe. He had a horrible attitude, had no interest in helping me whatsoever and, was obviously speaking about me in his own language as he kept speaking to a woman in his language and they were both laughing when I was asking him for assistance. If I could give 0 stars for his service and attitude I would. He also decided to lie about my order being collected by the driver in an attempt to not help me (baring in mind, I can see on the Uber Eats app that I hadn’t even been assigned a driver yet) and, repeatedly told me he doesn’t care anyway and won’t help. Luckily, I rang back 10 minutes later and, got through to another manager named Jake. Complete opposite to Rakesh as, Jake was extremely helpful and polite. He did not attempt to brush me aside and did everything he could to help me. Jake deserves a promotion, Rakesh on the other hand deserves sacking.

Excellent customer service, clean and welcoming restaurant, have seen a lot of noticeable improvement in over all service in the last few months being a regular customer at this particular branch. Would highly recommend for fast food fix when in Manchester.

I had an issue and asked for the Manager Matt Lowe, he was polite, attentive, courteous and professional and promptly resolved the issue. It was very noticeable that this guy works extremely hard and takes his management position very seriously as his skills at dealing with me, his staff and the general public is actually admirable, well done for employing someone that cares about the business and shop floor.

One if the best burger king in Manchetser. Food always fresh and tasty, friendly staff , always ready to help. Love the place !

Wonderful service, very patient and rang them up to amend an order I placed on Uber and they did that with no issues.

Good service for 2am in peak crowd.

Worse Burger King we’ve ever had. Burgers were cold, chips lukewarm, overall disappointing

Worst Burger King I’ve ever been to staff very rude and dismissive standing around while food sits there going cold

The veggie burger was great!! The milkshake tho… if you can call it that. I thought the McDonald’s milkshake was bad but this one is on another level. -1/10

We came here quite spontaneously in the evening to have a little something to eat. Quite quickly our order number "59" appeared on the screen in the "in progress" field and shortly afterwards in the "ready for pickup" field. It didn't take long to figure out that the staff (for whatever reason) was simply pushing away the numbers on the screen. After a while the employee at the counter said order number 13 was ready to be picked up. Hardly anyone could understand this because he obviously didn't even try to ask the estimated 10 people leaning on the pick-up counter to move aside. As time went on, more and more customers crowded into the already completely overcrowded counter. We saw how the employees logically processed one order after the other and kept to the order, unless customers pushed forward to complain, in which case they were given priority. Even if, according to the order numbers, there were still 60 other customers waiting for their order. After more than half an hour we got our two burgers and a portion of fries. Unfortunately the food was lukewarm and therefore hardly edible. I would hope that, especially when the store is full and you have a system that shows when the food is prepared and ready for pickup, you work WITH and not AGAINST this system.

Food was not hot or even room temp, the drinks machine had next to no flavours and machine didn't automatically print order receipt when they were check every order collection...

Worth for money menus available

Shout out to Kimi made me feel welcome in the store and a real asset to the business

This is a complaint to BK directly Food, staff and atmosphere are fine in this store. Store offered me to get the Burger king App and use Code BKDELIVERY for the £9.99, 2 whopper meals with Uber. This offer does not work and I tried pretty much everything there is to try. I messaged burger king contact form online and no response. Tried to find some other kind of contact, none to be found. Tried calling this Burger king restaurant 10x times, no one even bothers to pick up. Tried calling uber eats, can't get through unless an order is already placed. Great! I gave in and would go to restaurant for pickup order (Against my will as I was looking for a delivery) and I tried another offer for pickup, got through to basket and it says payment details don't work, try other. It's a Nationwide card. how on earth do you not take Nationwide cards? In any case I had a hard day, just wanted a nice meal. Had to waste time ordering things that don't work. I am curious if BK would even respond to this message as it is a complaint. let's see...

Joseph was very kind and quick 10/10 would highly recomend

All staff are very friendly, very quick and helpful. Many thanks for all staff including Matt

Good for what you get, it's a fast food what did you expect? Michelin star? I went to Manchester on a field trip with my uni. Me and my mate got off the coach absolutely ravenous and we b-lined here, and the second we got out food life seemed beautiful again and we did everything we set out to do. I don't even know what I got I just know I asked for extra cheese and man did they deliver. There's my lunch with the most godly haze of light over it.

No atmosphere whatsoever.. food wasn't the best and suppose the service was ok.. dirty tables.. at least maccies is cleaned and you can have table service with helpful staff.

Burger King has really gone downhill since I last ate at one over 20 years ago. Didn't even toast the bun. A sloppy mess and the loaded fries with cheese and bacon were terrible. People cooking frozen food that cannot even get the basics correct. Just shows how much standards have fallen in the past 20 years.

Well it was was true what our subscribers was telling us. They advertise 24hrs open . But that is not the case as, unfortunately, they do not clean to standerds have to close for over an hr . For a huge corporation such as burger king do better next time.

The service here is unbelievably slow. We ordered food 20 mins ago and still waiting. Staff just seem to be walking around like zombies and not doing anything. Also it stinks of wet dog. Disgusting.

Very good staff, the security kindness made me cry, very good at dealing with people who are not good in English

The staff refused to serve me,, the supervisor left and he locked the system and the branch

Paid for extra sauces and they never gave it to me

I was welcomed when i was ordering with a smile and great service and fresh food

You should have other fast food if you in hurry if you go here you would be recommending this like I’m doing so don’t go here the food is not nice and not juicy nothing simple like your in jail or something and not value good.

Brought a veggie whopper meal just now. Paid extra for the large meal and extra patty (I was hungery) the burger tasted burnt and dry and my drink was basically coloured soda water. The whole place was packed and hot and waited 15mins for the toilet. Customer service was also very poor. Bouncer was really nice and said hello and goodbye.

Great customer service from Martin