Burger King in Runnymede

Took over an hour for food to be delivered , i made my own way to the restaurant to pick it up as the delivery time was just going up and up , food eventually turned up at my house , stone cold , no apology , rude delivery driver. Wont order aga

Order was not even delivered. Awful.

Chicken fries & chips were cold. Burgers semi warm. No BBQ in one of the burgers.

missing bbq dip for the second time in a row. Ruins the meal. Will not order again.

I asked for no mayo (scrapped it out:() ! but was so delicious we thought…but if I get mayo again we won’t order. We lhave be bk

My order was completely wrong plus I was waiting an hour to receive it

Loved it much better nothing missing this time

Hello Burger King management team : could you please take a series action about this on the 16.3.25 we come to have dinner with my kids I saw on of the lady behind the counter which she had a red mark on the face she was so rude to the delivery riders we saw her attitude which was totally not acceptable please I request all the management team to look after this otherwise you will lose all the customers and business thank you

VERY RUDE STAFF!! VERY UNTIDY RUBBISH EVERYWHERE. Staff need to clean the floors around where Thier preparing food it's disgusting and needs to be investigated by higher management. All I asked a member off staff was a simple question and because I find it hard to understand things the lady went back to the till and said to her colleagues out loud " I told them twice don't see what the problem is, why can't people get simple things?" I looked at my partner and I felt to cry because she really upset me with comment she made sorry Egham burger king I won't be returning to you anymore

I love Burger King but the staff at this place are extremely rude and incompetent! Shame as it lowers the Brands standards

Hadn't been for a while but an see the improvements. Food well made and hot. Restaurants inside and out very clean

chips were cold , burger was only luke warm

I was given the wrong burger and not what I ordered

Ritika is very nice she helped me with my order

great service new whopper is nice ritika helped wid my order

Lovely workers here, always positive attitude

Great food new Whopper amazing and great Service Ratika was a star

Fantastic food, great team in the store! Especially ritika always up for helping and always a smile! 😊👍🏼

Great service especially from Ritika, very helpful new whopper is amazing get down to Burger King!

The staff here are an absolute delight and help cater to my vegetarian diet and needs. The service is always quick. Me and my housemates often have Burger King nights!

Staff here is always very polite, service on drive try is fast, don’t have to wait or queue and manager at the window is always friendly and polite!

Been a long time since I had Burger King, very good service here at egham, bring back the whopper era £2.99 deals please.

very clean and such nice staff really helpful in understanding allergies and listen to your concerns

Great restaurant wid great staff very helpful

Great and helpful staff, quick service, even in a busy Sunday night.

Great staff with great customer service good place to visit with family

food was cold took over an hour to get to me. not great

Good restaurant under good management.nice restaurant for family time and helpful staff

Chips and onion rings were really cold :(

This is a great restaurant and we were looked after very well by the team. The cleanliness and timeliness at this restaurant is top-notch. We have been visiting for over five years and standards have been consistent

food was incredibly late and cold, do not recommend at all

Friendly staff.. fast and quick service..

Delivery driver was nice and very quick!

Nice people with fast service at drive through 👍👍

Great service and very friendly assistant manager, thank you Bella, will be coming back definitely!

Easy to order and a reliable service.

Food was freezing chips are rock hard it’s not edible at all !!!

Food was delicious especially French fries

Haven't had a burger king for over 15 years and this experience has made us question why we have not gone before. The fries were really crispy and the onions rings were great. The burgers were really tasty and looked like the pictures! 🤣

The delivery guy was very friendly and pleasant.

Delivery takes too long. Advertised 15-30 minutes and it took an hour. Food is ice cold yet again.

Food come as expected and was on time

I had ordered Strawberry milkshake but received Vanilla instead. Very disappointing

Customer service outstanding.Food was delicious, was fresh and fulfilling .Hygiene was 10/10.

The food was really nice and customer service was outstanding.Atmosphere was really calming and welcoming.

Delivery took ages, driver was sat still for 15 minutes at another restaurant on the tracking map, food is cold

Lovely staff member Sumita providing great service and tasty food

great staff nd very easy to use drive thru

It was a great experience at Burger King Egham taste was really awesome staff there was really helpful, especially Zeeshan and Bella thanks to you guys

didnt receive apart of the order even after paying for it

Excellent service all staff members are very helpful and restaurant was clean and had a good atmosphere, food was yummy

Prefer this Burger King then others, local in the area. Takeaway was prompt and service with a smile

Happy with hot fresh food. Thankyou to the staff as they are very polite and helpful

I like my vegan Royal because they know how to make it tasty.

Staff were really nice and helpful, also provided us with mayonnaise

Staff are so rude and unhelpful! Can’t help with anything. I ordered through the app, and had a problem. They made me come in store to speak to the manager, and she was just as rude and unhelpful as the rest of the staff. Specifically the lady who deals with the drive through/ orders, maybe worth teaching some customer service skills, if they are customer facing!

Best food and friendly staff ☺️

Very fast service and good quality food

All good is stone cold. Not impressed at all. Waste of money!

Great place, polite managers especially Bella!

Great service, Bella was very polite and friendly!

This is the best Burger King drive in we had ever experienced. Lovely team, especially one of the ladies always efficient and helpful. Every weekend ritual

School dinner vibe. Clean. Staff are good. Small car park

🤢🤮The hygiene standards are very worrying! Even my plumber commented on it as he felt ill once eating here. Family fell ill eating here, complained to food standards, however they said it's the 1st complaint received. If you get sick, also complain!

Best place for family gatherings

Once in a while I treat myself with a hamburger from Burger King. Food is great and delivery is spot on.

Best burger king evvvvvvvveeeeeer

Mahvish was very polite and friendly, she made sure I have everything I asked for, great service!

Friendly staff, especially managers, great service.

Fast services with good hygiene

Staff is pathetic they were too busy talking to each other in different language than making food. And how can you pack cold and hot food together in the same bag

Don't ever order from this branch. Food always arrives cold.

Ritika serve a good service keep it up

Cold chips and onion rings but burger was fine. Delivered timely so wasn’t drivers fault.

I went burger king today and the service was really good and the staff is friendly as well

Fast and good service, manager is really polite thanks for the hospitality

Waited 20 minutes to order, totally ignored by staff. Food to other customers being returned ass cold. Totally disgusted with the service.

half a box of chips missing and only 4 free nuggets meant to be 6 veryy poor

I have ordered veg bean burger 🍔 French fries 🍟 with chili cheese bites it’s was fresh food the staff are very helpful and restaurant was very good and clean specially dinning space is very big to sit.

So in the Angus burger meal my chips didn’t come neither did my drink I would like a refund please as this is unacceptable and they also didn’t let me know when my order was on the way or when it got here

Quality 0/0 delivery 0/0 everything cold and ordered over and hour ago

My burger was cold, when i took it back i thought the staff were very rude. The fresh burger was still cold so food hasnt been made fresh at all. Didnt get a lid for the drinks either. Very dry and waste of money not cheap fast food either

Drive through handy easy,and accurate.

The food came stone cold and took over an hour from order to get here. I guess they made it and left it sitting whilst finding a driver! Just ridiculous!

Very good staff n nice service.

The delivery time changed couple of times from the original ETA which was ok. The food though is cold and waste of money.

Worst service ever... staff doesn't had any idea to deal with customers.

all excellent and the driver was polite and friendly

The staff was very polite and friendly at the drive through and the food was cooked very well i loved my chicken royale meal

Good experience with the staff , I have enjoyed a nice Meal Dinner at Burger King.

Food was on time and kept well warm and lovely guy, thanks so much!

Music so loud if you're sat under a speaker.

Food was stone cold ! Cold drinks placed in same bag as food ! Absolutely ridiculous ! Everything was spoilt

got food i ordered yesterday rather than a refund 👍

Good service well trained staff and very coprative

Very friendly staff, fast service and clean restaurant!

The worst burger king in England the staff are useless

Brilliant service, excellent food. Great staff, made my fresh fries.

Everything was good, very helpful staff, will be coming back definitely!

The food was stone cold. 12£ for cold food.