Burger King in North East Lincolnshire

This place has amazing service and the food is great. Will recommend

Very friendly staff very clean nice grub 👌

Lovely stafff and polite. Very helpful

Excellent store, clean and professional service.

ordered a bacon stacker melt and got no bacon or cheese on the burger.

Chips was stone cold, chicken burger was cold and so was chicken nuggets.

Great Burger King, hot food and good service

Lovely staff. Nice and convenient

Food never arrived after 3 hours of waiting

Brilliant customer service great food

food was hot which usually is cold. I got my condiments which usually don't get.

Every time I go, the staff gets the order wrong on the drive-through. I'm always disappointed when I get home. I won't go back at all too expensive anyway

Accepted my order then cancelled it after an hour of delays leaving my kids with no dinner before bed. Tried to call and no answer as usual. This store has gone from bad to worse and just when you think it couldn’t get any worse there’s a whole other level of poor service and disappointment

bag was open when delivered and missing most of order

Food is always great, much prefer it over McDonald’s and it’s a lot cheaper when using the Burger King app for the offers

Missing an entire meal, restaurant not answering the phone. Drinks in the same bag as the warm burgers!

Polite staff, quick service and good food 👍🏻

My whole meal is freezing so un eatable so therefor of in the bin waste of money!

Very disappointing to get someone else’s meal and when I rang to try and sort it out was told all I could do was get a refund and re order, shocking customer service

Just amazing really nothing else to say just speechless with how amazing all the staff are 10/10 would recommend.

great atmosphere. food arrived quickly and was hot. staff was also so welcoming. great place to eat food! can’t wait to go back again

chips cold and the driver was very rude shouting down the phone to me and telling me to walk to them this is why i dont like order though just eat

staff was lovely. fresh food and great service. defiently will be coming back again

Food was cold. State of how little portion size compared to pricing. Totally ripping people off

Great food lovley and walm... great people and lovley vibes

Toilets disgusting clearly not looked after, all ladies toilets and disabled toilets. Unclean broken, floor wet with loo roll on floor. Only half the restaurant open had to sit in queuing area. Tables sticky. Just eat driver pushed in front of us at the till and staff just served him. Sat for 20 mins in the hell hole listening to delivery drivers alarms going off extremely loud and uncomfortable very disappointing staff didn’t ask them to stop.

food missing from order, tried to call no answer. was only offered a refund I had to waste an hour of my time applying for my own money back, no refund of service charges. no option to just get the food I ordered in the first place. not used this app for months and months, now I remember why.

The last two visit's burgers under cooked and no flame grill taste, same cook guy both times. Been ok before that could be a new guy

it was cold and no tomato sauce on my burger

Food was stale wasn’t even hot or fresh

Burger was lovely, fries hot enjoyed the meal, it's a shame it's the only one in Grimsby as I don't visit it much

Missing food from order still charged

missing items as always, food freezing, just eats customer service is horrific... not using again

thought I would try them again after last time and yet again food was cold and I only live 5 mins away

apart from the ice cream I paid £6.49 for being mostly melted on arrival, everything else was okay I guess

Food missing ! No one answers the phone!

Quick service for a take out meal.

Didn't recieve anything though it was delivered just not to me disappointed 😕

No one in the restaurant we went thru drive thru had to wait 15 mins for food. Chips cold buger OK won't be back

Food was cold and 3 drinks missing not happy !

Food was all cold had to reheat it all

Bit more expensive than other places but the chips are nicer and the chicken burgers are always good. Service is with a smile. Not usually many people in so atmosphere isn't so great.

bacon double cheese burger is not what I expected especially for £6.29 disgusting

Fantastic service at Grimsby burger king

Food was prepared well-hot and fresh. Staff could be friendlier and more helpful but overall a good experience.

Wouldn't go again. The service wasn't great no apology for the awful fizzing drinks just offered water or Caprisuns instead. The bins were overflowing outside. And the food seemed expensive and I wouldn't rate it unfortunately.

shocking tasting food and was cold and totally got order wrong. very let down and put off

Unclean tables. Menu is a video that keeps changing too quickly when trying to decide what to eat. Expensive meals compared to similar resteraunts like McDonalds. Toilets smell and look run down. Staff were nice and helpful though. Food was ok, flavours slightly better than mcdonalds

I waited 20 minutes in the car park to be served with cold food. My cheeseburger contained no cheese, I was given and charged for full fat coke after asking for Coke Zero. The customer service in this place is diabolical, no wonder it’s always empty. I won’t be returning. Definitely not worth the price!

My order was not delivered!!!!!

I often fancy a decent burger from here, such a a whopper, so I find myself calling in now and then. But I'm always underwhelmed. The food is typically luke-warm, service isn't very prompt, and if you dine it it tends to feel very cold. Pricing is quite expensive compared with other fast food chains, and decent offers are lacking. There's probably a reason this place, and other Burger King's in general aren't as busy as they once were. It's "okay", but that's about it.

Lovely... And on time too. Many thanks.

Ordered the food at 11.30am roughly and it arrived at 1.17pm. Nearly 2 hours later, called the restaurant at around half 12 for an update and they said it would be 10 minutes. 40 minutes later it arrived half cold

poor experience. can't even get the orders right. missing items. not happy. phone line always busy.

Missing items from order, never seem to get a full order correctly.

I’m getting really annoyed with missing item now this happens regularly and getting a refund is next to impossible

The ice machine does not work 30 to 40% of time and customers are forcing to drink their drink without ice. Grimsby deserves better.

First order . very satisfied . will not be the last .

Poor food quality and the order was wrong. Missing items and cold

I never received this order it says 61 Crosby Road but the post code must of changed as it said dn331lu ive spoken to the people who took the order very unhelpful this is a mistake on your behalf so id like my money back

food was all cold and looked awful sauce was dripping all over the burger not actually in it, the chips were all cold and mushy,ordered a extra pack of chips but never even got them and the lettice in the chicken royal was overcooked to the point there was black all around it....emailed about a refund to be told each restaurant cooks there food different. what a joke!! just under £40 wasted.....never again....customer service is a joke too...

the bag felt warm but food is cold onion rings are an absolute mess so hard and chewy carnt even enjoy them over £20 for this is a joke only good thing about it was the delivery time

Food was good, but my whooper patty was left out when I specifically ordered for a whopper patty to be added to it. I expect this kind of sloppy work at mcdonalds, not here.

So bad, loaded fries.... Looks like leftover scraps off the floor. Inedible... Food cold.. late. Couldn't get much worse to be fair.

Missing items will not order again

Really disappointed with this delivery. The chilli jam whopper meal was completely missing from the order as was the sauce we paid for? The whopper meal was not a whopper patty it was thin and tiny, Hardly any salad onion on it & no tomato. £33 down the drain can’t see how you can get it so wrong. Normally never have any issues but this time it’s appalling. I’ve rang the restaurant twice & both times it rang out as no one bothered to pick up the phone. So I’ll go to just eat now for a refund.

foods mint ! Nice n hot still. Just a shame bottled drinks was warm .

Nice burger but over priced,would go more often if prices were reasonable

Didn’t get my full order, tried to rectify this but to no avail. Been on the app for live chat not available not happy with either service at all.

Didn't show up and said it was delivered over an hour ago.

One set of onion rings were burnt and chewy the a whopper looked like it’d been squashed.

The only problem is im missing items from my big king little king, the restaurant isnt answering when calling so i can get these sent out

Driver went long way round to mine from restaurant and food was stone cold .. nothing worse then cold burger and chips ..

Only good thing at Burger King is the burgers, everything else is disappointing every time. Onion rings are honestly terrible. Also the dips are a rip off for 30p and how is one sweet chilli dip supposed to be enough for 8 halloumi fries? I did enjoy the frozen Fanta though!

Some guy called Harrison knocked my bloody socks off !

Stingy portion ,absolutely freezing ,chips were solid and undercooked ,nuggets tasted like cardboard…yeah never again

Not very good service yet again order family meal missing large fries child’s burger and oh the drink seems to be all the time lately missing items

I gave an overall of ⭐ ⭐⭐ why? Because of the complete customer experience. Whilst the food is good 👍🏼 especially the fries 🍟 my favourite the Mayo Crispy chicken burger Unfortunately the customer service leaves something of a deserving ⭐ ⭐ because depending, you are not always welcomed with a smile & it doesn't feel like the staff enjoy what they do & even if they don't it shouldn't reflect onto the customers. There are in fact some staff (I'm thinking 🤔 of an older lady with purple hair tied in a pony tail whom delivers that customer experience & makes you feel good about being there. I have never quite understood why at any time the Burger 👑 king Grimsby is empty of customers & only seems to survive through food courier service orders. The scraping chairs on the flooring works like nails on a chalk board when moved & seemingly is lacking warmth & atmosphere for me at least. The lighting of Burger King on the building makes interesting reading as not all the letters light up giving an impression of run down & forgotten. It is in a corner off the road in fact & needs some flagging & a fresh coat of love on the outer building which might attract a bigger customer base. In turn with more customers perhaps the staff might become less lethargic. One customer or one hundred customers the welcoming experience should be the same. I hope 🙏 this review is taken with some positive intent as I wouldn't want to loose our Burger King only to see it thrive.

I am missing almost half my meal. I am missing 1 large fries, 6 chicken nuggets and a monster ultra zero sugar. This is ridiculous that i have paid extra for this and the fact is that it never arrived.

This was ordered without the drinks

Food hasn’t arrived and dcierwd

The food was great and very hot , customer service was amazing and dining area was clean overall a great experience

did not get my oder the driver did not turn up and did not deliver my order the driver was matthew M we have cctv at the property so will show a no show Fetl let down and £46.73 out of pocket and my kids have no dinner thank you .

food hot, staff friendly. nice place to go to eat

Food says delivered, when it hasn’t been

my order hasn't turned up disgusted

Was good as always burgers are banging just annoys me you don’t read the letters properly and miss things off orders

missing part of the order, when I rang to rectify this the worker on the other end had the worst customer service I've ever experienced, the guy couldn't care less and told me it was KFC and that I was in the wrong! and after all that the food was cold anyway

Could have been a little warmer, but appreciate that's difficult with home delivered chips and burgers. Very tasty and will order again, good prices for food bought today.

Lovely staff, really friendly and polite. Food was really nice, not our first time stopping here but the service/food never disappoint

absolutely shocking, the staff can't even get a burger order right

The food was so cold I couldn't beat it and the drink I ordered didn't arrive ,the courier told me no one gave him a drink .45min late too,Second time this happened.

Food was stone cold when received , and half of the burger fillings was missing , they came without bacon and lettuce even when ordered with extra . Delivery time was also an absolute joke with nearly a 2 hour wait

delivery driver was polite and food was hot

You know what guys I never tested something good like there

I always order on the app for the best value for money deals and the team here are ALWAYS fast and friendly. Food is fresh. Great work, clean and tidy premises.

Food missing out of delivery. Tried to call restaurant couldn’t get through!

Got my order but missing item of food didn’t get my steak house Angus in the family pack 2

Disgusting toilets, inattentive staff, drinks machine out of order. Girl took my order then disappeared, 10 minutes later the food was ready & waiting in rack but no staff to issue it. Had to call out to guy who was cooking to pass it to me. He got a bit upset as he did not like my attitude when I complained the food was getting cold. Not surprised I was the only customer.

Order the exclusive deal and wasn’t impressed with the meal it came cold, chips was uncooked not happy at all