Burger and Lobster in City of London, Westminster

Can you imagine as an absolute lover of lobster and a person whom dines with his wife and we spend £200/300 every time to never ever wanting to go back to burger&lobster again? Words can’t describe how utterly disappointed and let down we feel, plus called a liar to add insult to injury. My wife and I ordered a combination of lobster, burger and lobster burger, what came as far from it. I don’t know what’s happened before I came but it seemed to me I’m not the only one who complains as his behaviour and his co managers seemed rehearsed. This guys staff behind his back were encouraging us to complain and didn’t seem to like the managers. We complained due to the lack of lobster on our plate, half of it was missing and the lobster burger was all sauce, at the prices they charge as well. I felt like he wanted us out when we complained, as he must have got us confused for another couple. He went on to say we always do this and apologised to other customers when he was clearly at fault. t first he wanted to change the food and played with the food we pay is for, so I told him to keep it and bring my bill asap. His behaviour wasn’t normal and was very rude to say the least. He said to me no way you spend £200/300 in here , which I will be proving to their head office via my statements asap. I must spend about £3000/4000 a year in burger and lobster, not anymore!

We ordered food and was hardly any lobster in the food and when complained the manger wanted us out the restaurant used low tactics saying we always complained when we don’t, further more called me a lier when I stated I spend £200/£300 every time I come. Just to save face in front of customers. Have no empathy and was extremely rude with his co manager backing him up. Never have I felt so disappointed and disrespected as we have been using the restaurant for many years and feel very let down and disregarded. We well never return to any burger and lobster again. I had to give a star which I did not want to otherwise I can’t make this post zero stars from

We had a wonderful time! The food was delicious, and Matthias provided exceptional service 🤩👌 Thank you so much!

Set menu is great value and our server Isabella is a star !

Matthias at the Oxford Circus B&L was brilliant all the way through from making suggestions to service level. 100% a great asset to the restaurant

One on little Portland is my favourite one for quality of food. Thank you for the great service Matthias!

Matthias was very accommodating during our meal. He was patient with us as it was our first time at the restaurant, he was very knowledgeable about the menu and very helpful overall. Great experience

Matthias was very nice and provides a good service 😊

Isabella is our hostess, she was friendly and polite and laughed at my daughter’s jokes 🫶🏻

Thank you for Michele Sc, and another waitress service! Cheers!

We had Matthias as our waiter for the night, very kind and welcoming. Constantly made sure everything was perfect for us. Food came out really good and really fast with very good portion size.

Nice staff! Had a problem with the music but they kindly turned it down as it was too loud. Waiter spilt the water but he quickly sorted it out. Food was delivered quickly and hot but please take your time with removing all the shell, as it was off putting to remove it from my lobster roll whilst eating!

Isabella was extremely helpful in giving us great advice on which options we should choose from. will definitely recommend coming here!

Isabella was fantastic! The crem bru Leigh was devine!!!!!!

We visited burger & lobster Oxford Circus last Friday. And what’s a restaurant it is very friendly waitress and very helpful on recommendations of food and red wine overall I would visit again nice and central to get too must visit

Lorano was an amazing waiter, friendly and checked up on us to ensure we were happy with the food and to check if we needed anything else. The service from him is enough to bring me back!

The restaurant is excellent and the Isabella is very good and kind

A little downhill than it's more popular past. Under cooked lobster to be returned and yet another very smelly waiter (is there a lack of deodorant across London?)

Isabella was fantastic. We came after work and had brilliant food and service. Can’t wait to come back

Very welcoming atmosphere and great food. The manager Enriky was friendly as always and made sure the experience was amazing. Our waitress Isabella was brilliant. We’ll be coming back!

Waitress very friendly and attentive. Free dessert for birthday

Very friendly, welcoming and great food. Our server Michele was very polite and helpful.

Isabella you're the best. Thank you for your sympathetic and smiling face, it was a very nice dining adventure for us.

We had isabella, she gave us great customer service she was so friendly, had a wonderful smile and really looked after us. We will be back again thank you!!

Matthias was brilliant. Such amazing service. The food was out of this world.

Matthias was brilliant! He ensured we were happy every step of the way and helped us with what the best options were. 100% recommend 🙌🤩

Service was absolutely rubbish and the new set menu deal was horrible. My friends asked for less ice in their cocktails and was still given a glass full of ice and the manager arguing that if they give less ice it will change the drink which makes absolutely no sense? Will not be going here again.

Isabella was amazing and super attentive, she catered to our every need she helped us with suggestions and was just amazing. The food was brilliant and delicious as well, we were celebrating our anniversary and they really did make it special. The atmosphere was stunning as well and we had such a good time will definitely be visiting back soon 🤍🤍

They most likely used the lobster frozen, it was tasteless and dry. The live ones in the aquarium at the entrance are probably for show. The hamburger is tasteless and bland. The only thing that's delicious is the garlic butter that comes with the lobster.

Thanks to Michele for his prompt service.

The food was amazing and Michele who served us was great!

The Wagyu beef burger was tasty and juicy. A must try!

Great service. Thank you, Michele.

Such a lovely experience at Oxford Circus Burger and Lobster, Matthias was absolutely amazing and made our experience! Such a lovely atmosphere and the food was delicious! Would definitely recommend

Than you Matthias for the excellent service!!!

Me and my friends went for dinner and we were served by Matthias , amazing service and made our day.The food and the atmosphere honestly were 10/10.

Incredibly welcoming, service was faultless. Made to feel very at ease, looked after and comfortable. Food was delicious. As someone who's worked in hospitality, I couldn't nitpick a single thing. Will absolutely come back.

Matthias was an excellent waiter very attentive and very efficient made out time here excellent . An excellent waiter!

Matthias was super helpful with guiding the menu when confused and made for a great environment

Our server Matthias made the experience 10 times better, his efficiency and attention to detail. Very much appreciated. Food came out quick and he made sure to ensure he kept checking if anything was needed or fine. Will be coming again hopefully he is there.

I would like to commend Matthias for his exceptional service and professionalism at L&B. During my visit, he went above and beyond to ensure that my dining experience was enjoyable, comfortable, and memorable. From the moment we were seated, he displayed a warm and welcoming demeanor, attentively explaining the menu and offering thoughtful recommendations, including the lobster roll and burger specials. His knowledge of the menu was impressive, and his genuine enthusiasm for the food made the experience even more enjoyable. What stood out most was his attentiveness and attention to detail. He anticipated our needs without being intrusive, ensured our drinks were always refilled, and checked in at appropriate intervals to make sure everything was to our satisfaction. He was courteous, and efficient, which showed his dedication to providing top-notch service. His friendly and approachable personality added a personal touch to the meal, making us feel valued as customers.

My partner and I had dinner today, and our server, Isabella, was amazing. She gave us the best service, explained the menu to us, and made us feel at home. In addition, the food was amazing, and all the staff were friendly and welcoming too. Obrigado❤️

It was a wonderful experience, I highly recommend it, including Isabella's service, which was sensational, super helpful, making my first experience unforgettable!! Thank you very much for this perfect night!! ❤️❤️

We had a lovely time at burger & lobster. Roy’s customer service was excellent and he made us feel welcome. Thanks!

Mathis was exceptional. We felt completely welcome, informed and cared for. Very professional and superb service

Thank you Matthias for the amazing service and friendliness!

Michele was amazing ! Service and food were great!

Isabella was amazing, very kind and helpful. Thank you Isabella for helping me crack my first lobster, I'd have been clueless without you

Went in groups, from the beginning to end I think I only saw 2 manages smile once, extremely slow with taking drinks orders, had to asked after sat there for a while, also had waited 10 more minutes for my remaining 2 drinks to arrives, my best guess is the waiter forgotten about my drink, only received 1 out of 3 of the same drinks. Food wise we mainly ordered lobster, it was super small , burnt and super dry, the sauce came with it barely have taste, also the chips looks like those frozen chips, so slim and dry at the same time, some of us had the wagyu beef burger, it was nothing special, tasted like usual burger but paid a whopping £26 for each portion.This was the first time we visited,I recommended and organised this party, only to be disappointed. None of us have enjoyed the dinner experience, don’t feel the prices reflect with the food or service. Can say we won’t be returning

Lovely first time experience at Burger and Lobster. Matthias was very attentive and helpful with our order. The food was great and the service made it even better. Thank you and we will certainly return again.

Food came out really quick and was amazing! Our server Michele was lovely and super attentive.

Had a lovely time our waiter mathias was brilliant thank you !

Very friendly and fast service! Michele was lovely! Great evening thanks

Great food and great service by Michele! :) would definitely come back again

I had a lovely time with the Wife for our 3rd wedding anniversary; Matthias was attentive and professional throughout. Food is as lovely as usual. Prices did go up a lot throughout the years, but we still love coming in regardless. I went for the B&L Combo which is my usual and my wife got the original roll, we also had a side of tender-stem broccoli 🥦 and the Watermelon Ice tea reminds me of the original B&L drink that they use to do! Glad it's back! P.S. Bring back the apple crumble please 🙏

Matthias was our server and he was brilliant in recommending us the bigger portion and treating us with sweets to end the dinner. 10/10 service

had the best time! food was amazing, fast service, matthias was our server and he was fantastic. the tiramisu martini has genuinely changed my life for the better, i’m never shutting up about how amazing it is. best drink i’ve ever consumed omg i love it so much :)

Matthias was very friendly and caring with us Top lad great service would definitely recommend

Michele aided us very efficiently and kindly. The set meal was enjoyed by each one of our group of 9. Highly recommend the lobster croquette! Thank you for the service!

Matthias was lovely from the start till the end! Great service from him:)

The lobster roll looks small but its portion was more than enough for one person.

Very very good. Isabella our waitress was the icing on the cake.

Lorand is the best one I like him is so friendly and he do his job with love thank u lorand

The food is excellent here, Isabella was our waitress and she was extremely friendly and attentive

Burger and lobster is always a great idea. Unfortunately the waiter who initially served us was a little rude… we arrived and there were loads of empty tables, but each table we asked to be seated on were “reserved” yet it doesn’t matter since it’s the number of chairs. Anyway, by the time we finished eating none of those table were filled

My experience was really nice. I came to Burger and Lobster with two other people and we have a great time. The food was incredible and our server Isabella was super sweet. She was attentive when we asked questions and she was very understanding when we wanted to split the check! Thank you!

Excellent food and service. Out waiter Isabella was very kind!

Isabella was super friendly and welcoming! Food was delicious and came out super quickly.

Isabella was great!! She handled herself very well when it was busy at the restaurant. She was very sweet and she made sure my party and I loved our food and had all our our condiments!

We had a great Birthday celebratory meal here and the food and service from Isabella was awesome. Will definitely come again!

Very nice place. Good service. Lovely service.

Michele gave excellent service! He was very attentive and assured all our needs were met at all times. Great waiter

Food and service was exceptionally good , much recommended, waitress Isabelle was extremely friendly.

Food was 10/10! Everything was fresh and absolutely delicious. Our waitress Isabella was so lovely and attentive! The best service ever

We were served by Isabella (please ask for her) she was amazing! Super friendly, helpful and sweet- she made the experience 10/10 Would recommend the beef croquettes, lobster and sticky toffee pudding

Matthias was attentive and helpful throughout our delicious meal, and all of the staff were happy to help too! Would recommend.

Matthias is very good! We had a very good time in Burger and Lobster.

Amazing restaurant! Thank you so much Enriry!

Loved this place! Isabella was very helpful and nice:)

Great service and atmosphere. There was no pressure to rush like other places. A nice upscale restaurant that you can bring the whole family to.

Had an amazing lunch and great service by Isabella! Thank you!

Great food! Isabella has been very thoughtful

The food is so great, we absolutely love it! Enriky is such a nice person and gave us a lot of help during the dinner!

Matthias was absolutely 💯 %top notch . A delightful person

I had a good meal. But most importantly after I had an issue Christina was happy to help and able to sort efficiently when she could have chosen to ignore it. Service goes a long way.

Isabella was so nice! Thanks to her for her smile and her availability

Oxford Circus branch: Beautiful services, mannerism, energy and the vibez was everything!!! I had a really bad week but, Matthias and Christina was a breath of fresh air and put a smile back on my face. 😍😊 Luv, Chan. X

Great food and excellent service at Burger & Lobster! Our waiter, Michele, was friendly and attentive, making the experience even better. Highly recommend!

Lovely service and atmosphere! Christina & Michele were super professional and warm - highly recommend this branch

We were served Matheus. The customer service provided was 10 of 10. Matheus was really helpful polite and a real pleasure to talk to. An absolute credit to your company. Please pass on our thanks.

good food and lovely service from michele

I recently had the pleasure of celebrating my birthday at Burger & Lobster at their Oxford Circus branch, and it was truly an unforgettable experience. From the moment we walked in, we were greeted with warmth and enthusiasm. The atmosphere was relaxed, making it the perfect setting for a special occasion with family and friends. The highlight of our visit, however, was the exceptional service provided by Isabella. Her attention to detail was impeccable, and she made sure every aspect of our meal was perfect. From recommending the best dishes to ensuring we had everything we needed, Isabella went above and beyond to make our celebration memorable. It’s rare to find such personalized and attentive service, and she truly made our experience stand out. As for the food, every bite was a delight, and the menu offered something for everyone. Whether you’re in the mood for a classic burger or the indulgence of lobster, Burger & Lobster nails it every time. With several locations across London, I highly recommend making a reservation at any of their branches for a meal that’s sure to impress. I couldn’t have asked for a better way to celebrate my birthday, and I’ll definitely be returning. Thank you, Isabella, for making this occasion extra special!

OUR SERVER MATTHIAS WAS EXTREMELY POLITE, HELPFUL AND ATTENTIVE

Service from Isabella is great nice food

Isabella is very enthusiastic and helpful. I really like her.

Best burger in the world. One of the reasons to visit London

Thanks for Reja, great food and service. amazing atmosphere strongly recommended.

I go to B&L too much. It's just that it's always good, fast, with reasonably priced champagne, and friendly staff that just are always on the ball.

The service was great, the management standard at high level and consistent throughout the chain, but lobster didn’t taste as good as in other B&L restaurants

The food was excellent as always. Stuff was amazing, Isabella took very good care of us!!