Burg Burgers Bramcote Lane in Nottingham

So bad service. I ordered burg 4-5 times without chillies but, staff never listened.

Lovely, but make sure that you go very hungry. 😂

Best burger ever. good value good service

Great Quality Fast service Amazing burgers

Staff soooo rude- food absolutely awful. They made an error and put mayo and would not refund or remake. Even heard all the staff talk about me and slag me off on the phone. Fab service

Food is amazing, i highly recommend this establishment. Portion size is so good, and all food tastes brilliant. Seating area is lovely, clean and spacious, with good decor. Staff are friendly and good servers.

They have great food nothing to say about that, very tasty, a bit pricey. Problem is that i have ordered 3 times from them and 3 times i have found HAIR in the food . Witch stopped me eating there. Is a shame

Ordered through a takeaway service app, food arrived hot and tasted delicious! Little pricey but very much worth the extra cost

Come for the fourth time in 2 weeks.. absolutely unreal, crispy chicken burger & waffle fries with a kinder bueno milkshake can not go wrong!!! 10/10

Unfortunately the appalling service and awkward atmosphere made this one of the worst experiences I have had in a long time in a restaurant, fast food or otherwise. When I first ordered, the server was incredibly unwelcoming. It felt as though she was irritated that my arrival had interrupted her conversation and wanted me to order as quickly as possible so that she could get back to her conversation. I then had to wait over 20 minutes for my food, watching as other orders placed after mine were sent out and as the front of house staff just chatted with their friends. There were no other customers - just the staff and their friends so the atmosphere was uncomfortable. Finally, after 15 minutes, one of the servers realised that she had forgotten to pass my order to the kitchen. At this point, I asked to get a refund as I was fed up with waiting but I was told that my food would be ready in 2 minutes. Although the kitchen were quick to produce my order, there was little by way of apology. I asked about a partial refund and was told no. The food itself did not redeem the situation. The burger and milkshake were reasonably tasty but nothing like the pictures on the menu. The fire fries were massively over-seasoned to the point of being inedible. The meal cost nearly £15 and was by no means worth the premium price. I’d heard such good things, and I would like to hope that my experience was the exception, but sadly I found the food subpar, the service poor and the atmosphere awkward and uncomfortable.

Tasteless burger , cold although delivery was quick. Would order or visit again

We recently had a family visit to Burg, it's very much a fast food setup with 3 tables and bench seating available (everything is nice and clean). The menu is focussed on burgers, fries and shakes (there are also canned drinks). We each had a burger, fries and water, the burgers come wrapped in foil and slightly wrinkly from the moisture, my first impression was McDonald's at twice the price, but then also twice the quality, the burgers are fresh and tasty, and the fries thick and crisp. You won't get a restaurant experience but for a quick bite it's pretty good.

Long waiting time Front desk staff not very friendly Food is definitely overpriced

The Lamb burger is absolutely delicious and what sets this place apart from other burger places. Please keep the lamb burger!!

I just ordered from Uber eats When you look at the The burger picture they look so big but when you receive it is not what you have seen three times smallest I spent for £15 for one burger can you imagine? Must look massive for but it was just look like McDonald’s cheeseburger was ordered from them and it will be my last time. 👎🏻👎🏻👎🏻👎🏻👎🏻

Khalid and Alysha both go above and beyond the average customer service level you get a a burger place. He brings the food to you and even went back on for some sauces for us. Felt like sitting in a proper restaurant. Credit to the company.

Woman who was on the till with ginger hair was incredibly rude. After waiting for 5 minutes in the line with another gentleman waiting. She then marches over and tells us to order online witch cheek and rudeness. The gentleman behind me dropped his menu down and left and so did I. Shocking service.

Great food. In person service issue needs addressing. This was our second trip to Burg in Wollaton. We had a nice meal but the same issue both times. The burgers as tasty and flavourful with a sensible variety. The side portions are immense especially the house fries. Enough for one portion between 2+ pending your appetite. The shakes are impressive too although very 'Mr Whippy' like. We also had the salad box which is crazy large and enough for 2 unless your are mega hungry. The tenders are yummy. My main issue that we have had twice now is that Burg seem to prioritise takeaway orders over in person. We ordered for a group but it took over 30 mins. Last time we came was similar however takeaway orders that come in after get dealt with first. While I can understand the uber eats issues it not fair to those in person. The decor is attractive without about seating space for 20 people in total. Parking is simply by Bramcote Town centre.

Fries could do with re thinking

Khalid is such a kind worker he really goes out the way for the customers he’s a great member of that team! Makes it feel more like a restaurant!

Amazing! A must! This casual dining restaurant has something for everyone! I had angry bird and the dish was to die for! It was a generous portion and served piping hot. Very good service, good menu and Food was very good quality all around. They know how to prepare waffle fries and their oreo milkshake is top-notch. Prices were reasonable. One of the best places I’ve eaten.

Just a honest feedback guys food was very very very salty and poor presentation. My BP is high after eating that chicken burger it was literally eating a rock of salt.

Ordered cheese burgers from here. Underwhelming taste, overpriced and then me and my friend both got an upset stomach. Fortunately they refunded.

Worth my time and money. Brilliant interiors. Delicious burgers. Fair service. (Maybe ease back on the salt a little?)

2nd time we have had a burger from Burg. Both occasions they have been incredible. Would even say better than 5 Guys and at a cheaper rate. Ordered both times via deliveroo. Thanks All 👏

Fantastic food, thanks. No changes. Could be a bit bigger.

Food finally arrived 1 hour late after being delayed numerous times. When it did arrive they had forgotten one of the burgers off the order so one of us had no food. Rest of the food was barely warm. I called them and I was told they would speak to the chef and call me back…. Yeah that call back never happened. Very disappointed seeing as I had heard good things about this place, so I wanted to give it a go. Unfortunately I won’t be returning, and I suggest no one else wastes their money or time.

Multiple times missing items. Woman who served us was extremely disgusted by me asking simple questions. Not impressed and if it happens again I shall take my business elsewhere for future indulgences

staff that clearly don’t listen. Was more interested and distracted by the fact someone had left the door ajar as they left. I ordered the American cheese they gave me a standard cheese Ordered the halloomi salad they gave me peri peri chicken. 3rd time we have been, 2nd time they got the order wrong. Won’t be going back.

First time I ordered from burg burgers was because I felt in the mood to have a burger saw the menu and fell in love ordered the big Khalifa burger and omg you guys should be illegal for making such amazing burgers I've been ordering that exact burger and trying all of the amazing milkshakes alot recently if I go broke I blame you guys for the amazing food not to mention the spicy cheese balls I'm going to have to come to you guys in person at some point the burgers are just amazing

This place is just wow. The food is so tasty really enjoyed it. Only thing that let this place down for me because of the weather is the door. The amount of times I got up to close it due to the horrible draft was crazy. Apart from that amazing loved this place so nice and quite.

Very disappointed with the beef these guys do, very inadequate burger, not fresh and not seasoned right, I would avoid this place

Nice burger at Burgs take away or sit in

Absolutely legendary customer service, my Uber eats driver stole my order and the manager here took his time out to find out what happened, then these dudes made up another wrap for me to come pick up. 5 stars

So slow and absolutely not worth the wait. Took nearly half an hour for a simple order with one person before me. I ordered a cheese and bacon burger with spicy chips, burger was soft and textureless, chips were hardly spicy and instead the spice mix was almost acridly bitter, not very pleasant although generous portion size.

Best burgers in town.. must try

Ordered a peri peri chicken torpedo. It turned up early but the food was just a mess, the torpedo roll just fell to bits and taste was bland.

Good food served pretty quickly

After drinking one of their milkshakes I realised fully why life is worth living

Tried several times to dare and suggest that food would be better, if less spicy. Rather than helping with my suggestion, I received a shrug. None of my children or grandchildren want to return. As the spices have increased, now even I have been pushed out. Eating in is also a sad experience, the place is very noisy and the entrance door never shuts properly so the gusts of wind, freeze you in winter and uncomb in summer. Clearly not a recommendable choice.

Delicious burgers but door broken so regular draft when people going in and out, when it does not close properly. More of a takeaway than eat in experience.

. Staf from kitchen I don’t know maybe Manager or cash by hand worker who work without contract because he didn’t know how to treat others. His behavior is very bad and insulting. I request to Burg Burger owners Make sure there workers know how to respect others.

The most disgusting looking food, awful taste.Rubbish. wouldn’t recommend to anyone.

Had the Burg Khalifa. Very nice burger.

Had bbq chicken burger and waffle fries meal. Well worth it and will be going back.

The best I proved. Big and Fabulous! Fast delivery, hot food and excellent taste.

At first glances when i pulled up i genuienly thought it was a bridal shop or a hairdressers as decorated with bright white flowers popped in and had the philly steak cheese sandwich at lunch . Meat was nice but waay to much cheese sauce . very messy and soggy due to the sauce but still tasty . Worth a try if in the area 7/10

The chicken tenders have got so bad recently has the recipe changed?? They were much better before!

Very happy with the food. Had a New York burger with waffle fries and a drink. The portion is absolutely massive, couldn't finish it all. The nachos in this burger is a great idea 😙👌🏻adds amazing crunch. Veggies vere not soggy and the burger sat neatly together, not falling apart in hands 👍🏻. Greatly recomend this restaurant 👏🏻

The quality of the food was really nice and the burgers were literally loaded and so delicious. Chips were hot and crispy too and the portions were very large. The milkshake had real oreo pieces in it and was so much better than other places. The restaurant was really clean. We will be returning. Many thanks. Made our day:)

Me and the wife tried Burg for the first time today and I must say we were both well impressed I don’t normally leaves reviews so that’s a mark in its self. I had THE HOT SMASH burger with fries and onion rings wile the wife had a the BACON CHEESE burger. I honestly can’t remember ever enjoying a burger that much 5 star burger lovely fries lovely onion rings can’t wait to try another

Always order from these guys fantastic food, normally fantastic service. But today. Im not sure what idiot they have employed. Telling me i cant have my order a certain way when i alter it every single time i have been in. I don’t expect nothing major but adding peri salt to chips is not the end of the word. I hope when i come to the shop i can tell you what a waste of space you are !!

It was decent food before but they downgraded their quality significantly. The fries is absolutely rubbish Iceland cheap frozen chips. Definitely I switch to another option. Horrible Horrible.

Second to none. Thanks for the Uber eats discount to the driver. Fabulous food. Can't imagine how good and tasty it is. A hundred percent recommended it to everybody. Try an angry bird chicken burger.

Been to Burg a couple of times. First time the Beef was unbearably salty although I usually like extra salty food (my husband agreed and could not even swallow his first bite). It was inedible but the staff were nice and brought me a substitute sandwich of their choice. Second time I was invited with a friend my crispy chicken was not crispy at all. Way too soggy and lots of my chips were burnt. However, the setting and decor are modern and nice. Staff are polite.

Great good, I have to admit, although it is very expensive. The problem is the service here. Don't get me wrong, with small orders, you're usually fine and there isn't much of a wait or queue ever, big orders on the other hand, I have not had a single positive time. They always miss something from the order and you have to resolve it. They missed a whole burger and fries for me, and looking at some other reviews, this isn't uncommon. I also had some friends that worked there but they all quit due to the working conditions. One of them got cut and they didn't even have plasters. Only use this place for small orders unless you're sitting in to eat.

Great burger!!! Chips were on point. Generous with the cheese!!!!👍

Nice place friendly lady at the till

I waited 40 minutes for a milkshake while others took their orders in 5 minutes.

Highly low quality food. The beef used in the beef burger contains meat from beef liver. Everyone in my house is having a bad tummy now.

Ordered for the first time last night. Was really nice. Food arrived quickly, hot and tasty. The burger I opted for came with chillis and I asked them to leave them off and put gherkins on instead, which they did 😁 I can't remember seeing on the menu though anywhere saying "spicy" boy did it have a kick to it. Maybe that should be included on the menu so people know. I do think they are pricey, these prices are above some pub prices (£17.21 for 2 items through uber eats) Nice treat occasionally though. Wanted to upload 2 pics but it not give me the option of doing so 😅

I’ve always enjoyed the burgers here, but the staff just can’t seem to get our kids’ order right. This time we even retuned the incorrect items (previously we’ve let it slide, but we were getting annoyed now) and they still got it wrong a second time. I called and asked if the correct items could be delivered to us (given my partner had driven to the restaurant twice already) and was told no as we didn’t order through uber eats. We won’t be going back, which is a shame, but I’m tired of paying for food and not getting it.

Nice place, nice food, slightly overpriced though! - 4 stars Come back after 5 months, the prices have gone up but the food quality has gone down! Also they tried charging me for sauces after I spent over £20 in the shop, ridiculous!! - 2 stars

Do not bother. Despite placing a large order (over £50) they had no courtesy to include any dips. They also missed our part of our order - called them to resolve this however as we had ordered on Uber eats they said they could not refund for the part of the order THEY had missed & could only replace the missed items if we collected them. Surely if collection was an option I wouldn’t have ordered on Uber eats to begin with? The man who I spoke to on the phone lacked customer service skills - really rude. As if all this wasn’t enough we found a hair in the fries!

Almost dont want to rate it highly so I can keep this joint for myself, must try

Very good burger place. May be they can add a selection of drinks. But it's ok overall.

Burgers tasted fresh and well presented

My gosh the staff out front are beyond repairable! Stand a couple dorks to run front desk round of applause to management.

Crispy chicken burger wasn't at all crispy in the slightest. Very very bland in taste. The fries are soggy and also lack flavour. They put all the drinks in a shoddy bag which spilt half of my milkshake out and all over the other drinks and bag. Was fast on delivery which is about the only good point I can make for them. Really disappointed as they used to be great. Binned most of my meal.

They charged me for two milkshakes but didn’t deliver them. I called them and the guy said he didn’t have any drivers so they would drop them off another day of choice. I called again today to have them delivered and have been told they don’t have drivers again so we can’t have them. I asked if they could pay a taxi to drop them off and he said no because that’s taking money out of their pockets. Terrible customer service, avoid if you don’t want to waste your money.

My sister picked up beef Messi fries.the beef was dry over cooked.hardly any cheese or sauce on.and the staff dont wear gloves when putting salad on burgers.i have complained to the staff several times.but they take no notice thats the past 3 times.had not nice food what a shame the food used to be fab

I have had enough burgers here to review. Amazing. Fries always piping hot, burgers fresh, staff great, good vibes, decent pricing (they don’t charge £1 for extra sauces). 100% recommend

Order taken quickly, 10min wait for a walk in was told before I placed order. Fire fries are 🔥

Top notch service I must say indeed. Food was banginggg. And really great customer service from 2 great members of staff; Hassan and Michael. Only downside is the door doesn’t close properly so it’s quite cold, rather cheeses me off. Really recommend. First class

A bit more expensive than other places, but the food was better than a lot of cheaper take aways

Second time we have had a takeaway from here, it was really really lovely. Thank you. 😊

Very Slow service but food tastes good

Delivery drivers parking on double yellow near junctions!

Thought we give this place a try today as we were passing by nottingham and the kids and wife were craving burgers! Free and ample parking right outside. The setting and decor inside is great and clean. The staff were very friendly. The female staff serving at the front was very attentive and brilliant with the kids. As a family we are all fans of burgers and this place impressed! We ordered a variety of different types and all enjoyed our meals. Very flavoursome and one of the best burgers we have tasted! Definitely worth visiting

Horrendous item missing Food was just not upto much

Burg staff are friendly, genial and the place its self is welcoming. They're always willing to go the extra mile!

Wow! What did I just eat ?! Taste sensation, burgers on a different level. And without the over full after feeling. Highly recommended

forgot one of our burgers and the burger we didn’t get the bun was soggy and chicken wasn’t crispy however had good flavour and chips were nice

Wowwww !!! What can I say that burger was amazing , everything was perfect from the bun to the patty … I travelled 45 minutes for this as it’s my first time trying the food and I’d travel 45 minutes again if it tastes like that . Thanks for the food guys 😋

Average burger at best. No flavour to the meat itself. Fairly small for £6. Also ordered some chips covered in beef which was very dry, tough and salty. They were also soggy. Waited a good while for my order and sadly my burger was warm and not hot. Not worth the calories in my opinion. Overpriced milkshakes. Service was friendly. Restaurant was clean.

Finally got round to trying Burg and I was so impressed with the service and food. Customer service is very good and attentive, with short waiting times for your order. There is a good range of menu choices, so looking forward to trying other items in the future. I ordered the Chicken burger with coleslaw which was so tasty, really loved the bun aswell. Roughly the same price as Five Guys, but the portion sizes are large and filling and worth the price. Interior decor is also nice, with plenty of seating to sit in. Thanks to all the staff at Burg!

The fries were nice and that’s about it The chicken burger I ordered was supposed to come with lettuce but no lettuce and they put pickles on it instead, not what I ordered The “crispy” chicken, wasn’t My smashed beef burger was chewy and smashed all the flavour out of the burger Smashed burgers should have a char and these just failed For almost £10 for one burger I would suggest going elsewhere as they just do not do justice We can do better at home Never again

Excellent service and good food

First time in Nottingham, being impressed by service, recommendation was brilliant, timing and taste were nice.

Good burger chain. This one's got a nice round table feature in the centre.

Really good value for a big juicy burger and fries. Strong recommend.

One the best burger ever. So fresh, high quality and amazing test. I can't wait to try it again.

Absolutely gorgeous burger will definitely be coming back soon

Tbh I don’t understand the hype. The prices are crazy as compared to other really good burgers. I was disappointed the first time when I ordered. Thought to give it a go a second time with their seasonal new limited edition burgers but still a disappointment for spending almost £10 for one burger without meal. It’s a burger that one can make at home. I don’t know why they charging £10 for a burger that isn’t even good. UTTERLY DISAPPOINTED.

Food was tasty but nowhere near as nice as the other branch on Mapperley top! The burger was small and cost £6.50 on its own. I love Burg but that's all based on the Mapperley top branch. I would recommend going there and making use of the lunch time deal.

First time trying this branch and it was an average experience. Hot smash burger was not bad, good taste. Would advise to try not to over cook the patty as the edges was crispy in a bad way. Loaded peri chicken for my side, the portion size was good however the taste was not there. It’s like someone mixed the chips with their mums home made chicken curry and put onions on top. Was not for the flavour I hoped for and did not enjoy. Soggy mess.

Delicious burgers! Everything tasted fresh and sooo good! I highly recommend

This place was on my bucket list so finally got to check it out. We ordered the Burg BBQ Texan burger , Philly Cheese steak, Messy Fries and Oreo Milkshake! Everything was Delicious! We really enjoyed it 😋👌 would defo love to visit again and try out the other dishes.

Only place Iv been where the food looks like the pictures. Would recommended 100X over

The bread was delicious as well the burger but could you please add to the menu normal grilled chicken burger os sandwich(not spicy).